What Moss does

Moss is a family-owned IT consultancy and managed services provider headquartered in Grand Rapids, Michigan, with operations spanning Michigan, Indiana, Ohio, Illinois, and surrounding states. The company has been in continuous operation for approximately 45 years (founded around 1980) and employs nearly 150 team members, including over 100 certified operations professionals. Moss positions itself as a single-source provider of unified technology systems spanning audio visual, structured cabling, datacenter, managed services, networking, physical security, and unified communications — integrating these domains under one contract for customers who would otherwise manage multiple vendors.

Its core products center on Managed IT Services and VoIP Systems, supported by an ecosystem of specialized modules: Audio Visual, Structured Cabling, Datacenter, Network, Physical Security, Unified Communications, and industry-specific Transit Solutions. The technology stack combines certified integrations with tier-1 manufacturers including Hanwha (Platinum Partner for Wisenet WAVE VMS and 4x4K AI cameras), HPE Aruba (wireless, switching, data center, and Aruba Central cloud management), and Genetec (access control, video surveillance, visitor management). The Unified Communications platform offers 99.999% uptime SLAs with native Microsoft Teams and Salesforce integrations. Recent product development has emphasized a Zero Trust, AI-powered networking layer with AIOps for automated issue detection.

Moss generates revenue through three streams: recurring managed services contracts (24/7 monitoring and ongoing support), project-based professional services and implementation (design to deployment), and hardware/software resale tied to multi-vendor solutions. Pricing is quote-based and not publicly disclosed, with free consultation as the initial customer engagement mechanism. The go-to-market is enterprise field sales targeting four primary verticals — Education (notably higher education with deployments at Western Michigan University, Central Michigan University, and Michigan State University), Enterprise (including a notable Cleveland Browns engagement), Healthcare, and Transit. Customer concentration is moderate-to-high within higher education, where multi-year campus-wide deployments create anchor relationships alongside broader distributed mid-market accounts.

Name

Moss

Legal name

Moss

Website

https://mosstele.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

101–250 employees

Short description

Moss is a family-owned IT consultancy and unified technology solutions provider based in Grand Rapids, Michigan, serving education, enterprise, healthcare, and transit customers across the Midwest with managed IT, networking, physical security, and unified communications services.

Ownership category

akta.pro rank

Product category

Managed IT Services and Network Infrastructure

NAICS

Computer Systems Design and Related Services (54151), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Data Center Networking Services (Switching/Routing/Fabric) (BPAEAEAF)

akta.pro secondary industries

Structured Cabling & Fiber Backbone Installation (EDAEAHAB), Cabling, Fiber & Structured Connectivity (HDABAKAG), Cloud‑Managed Wi‑Fi Platforms (WLANaaS) (HDAFACAD), Fiber Optic Cabling (Singlemode/Multimode) (HDAFALAB)

Keywords

• Managed IT services
• Structured cabling
• Unified communications
• Physical security systems
• Network infrastructure

Headquarters

HQ city

Grand Rapids

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Managed IT Services: Managed IT services taking burden off clients' shoulders with 24/7 monitoring, allowing organizations to scale IT as their team grows
2. Professional Services and Implementation: Comprehensive technology plans from design to deployment, including system assessment, design planning, and project execution
3. Technology Solutions Sales: Sales of unified communications, physical security, network infrastructure, datacenter, structured cabling, and audio visual solutions

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Moss is a single-source IT solutions provider that delivers unified technology systems to education, enterprise, healthcare, and transit organizations. Core offerings center on Managed IT Services and VoIP Systems, complemented by integrated solution modules spanning Audio Visual, Structured Cabling, Datacenter, Network, Physical Security, and Unified Communications, with end-to-end delivery from system assessment and design planning through project execution and ongoing 24/7 managed support.

Product overview

Moss is a single-source provider of unified technology solutions for business, education, and healthcare. The company offers a comprehensive portfolio of managed IT services and VoIP systems as its core offerings, supported by an ecosystem of specialized modules including Audio Visual, Structured Cabling, Datacenter, Network, Physical Security, and Unified Communications solutions. These products work together as an integrated technology system designed to unify audio visual, cabling, communications, datacenter, managed services, networks, and physical security across departments, districts, and campuses. Moss also provides industry-specific solutions including Transit Solutions for transportation operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services that handle IT infrastructure management, 24/7 monitoring, and technical support to allow organizations to focus on their core operations. Services take the burden off clients' shoulders, allowing organizations to scale IT as their team grows.
• VoIP Systems Voice over IP phone systems for business communications, providing reliable voice connectivity and unified communications capabilities for business customers.
• Audio Visual Solutions Custom audio and video solutions including advanced audio systems, high-quality projectors, monitors, and seamless integration with existing network control systems for immersive audience experiences. Targeted at education, enterprise, and venue customers.
• Structured Cabling Structured cabling, fiber optic networks, and specialty wiring solutions designed to ensure smooth network operations and scalable technology infrastructure for business, education, and healthcare facilities.
• Datacenter Solutions High-performance, reliable, and scalable datacenter solutions including servers, storage, virtualization, and business continuity/disaster recovery services for enterprise customers.
• Network Solutions Security-first, Zero Trust AI-powered network solutions providing robust connectivity, cloud-managed networking, and unified management across edge to campus to data center to cloud. Includes AIOps for automated issue detection and resolution.
• Unified Communications Secure, intelligent cloud communications platform with 99.999% uptime SLA, supporting talk, text, video sharing, and device switching with native Microsoft Teams and Salesforce integration for enterprise business workflows.
• Physical Security Solutions Open architecture, non-proprietary physical security solutions including access control, video and audio surveillance, visitor management, and emergency notification, available as SaaS, on-premise, or hybrid deployment for enterprise and education customers.
• Transit Solutions Real-time monitoring and information sharing solutions for transit operations including public safety programs, K-12 school buses, city transportation, and enterprise fleet management.

Quantifiable outcome

• WMU increased exterior camera coverage from less than 5% to over 90%, achieving 2,500-3,000 total campus views
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability1 record

Feature5 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• HanwhacoreTechnology or IntegrationMoss is a Platinum Partner of Hanwha, implementing Wisenet WAVE VMS for advanced video surveillance and monitoring. Moss was one of the first in the world to deploy Hanwha's 4x4K cameras with high-quality sensors enabling larger surveillance coverage with AI functionality. Hanwha awarded Moss Partner of the Year NorthCentral 2025.
• HPE ArubacoreTechnology or IntegrationMoss is HPE Aruba's leading partner in the Midwest, implementing comprehensive network security solutions including 600/700 series wireless access points, 8xxx and 6xxx switches, VXLan data center solutions, and Aruba Central cloud management. Moss was awarded Top Partner Great Lakes Region 2024.
• GenetecflagshipTechnology or IntegrationMoss received Genetec's Highest Revenue Growth, USA 2023 award. Moss was awarded Genetec's Partner of the Year North Central recognition. Moss specializes in unifying Genetec security solutions including access control, video surveillance, visitor management, and emergency notification.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• CMIT Solutions: Multi-location managed IT services franchise delivering networking, cybersecurity, and unified communications to SMB and mid-market accounts. Comparable managed-services and SMB-targeting approach, though typically smaller engagements than Moss's flagship university work.

Broad incumbents

• Connection (Connection Public Sector Solutions): Enterprise IT solutions provider spanning networking, datacenter, unified communications, and managed services with strong public-sector and education footprint. Closely matches Moss's vertical mix and single-source integrator approach at a larger national scale.
• SHI International: Large national IT solutions and services provider delivering hardware, software, networking, and managed services to enterprise, public sector, and education customers. Comparable business model (reseller + integrator + managed services) and overlapping vendor ecosystem, but at much larger scale.
• Computacenter: European-headquartered global IT integrator with significant US presence delivering infrastructure, networking, security, and managed services to enterprise and public sector. Comparable integrated IT services model at larger scale, with overlap in datacenter and networking practices.
• CDW Corporation: One of the largest US providers of integrated IT solutions across networking, datacenter, security, and unified communications. Overlaps Moss across nearly every product category but operates at vastly greater scale and national reach, with deep education-sector penetration through CDW-G.
• Insight Enterprises: Global IT integrator offering hardware, software, services, and managed solutions across networking, datacenter, and security. Directly comparable integrated technology solutions model, with particular overlap in education, healthcare, and enterprise verticals.

Direct peers

• Pomeroy Technologies: Mid-market IT infrastructure and managed services provider with a similar model of integrating networking, datacenter, cabling, and end-user support for enterprise and public-sector customers. Closely comparable offering mix and customer profile to Moss.
• NetGain Technologies: Regional IT managed services and cybersecurity firm serving Midwestern SMB and mid-market clients with networking, cloud, and security solutions. Closest comparable in scale, geography, and managed-services-led business model to Moss.
• Structured Communication Systems: Midwest-focused systems integrator specializing in structured cabling, networking, AV, and physical security for enterprise and education customers. Highly comparable offering mix, regional footprint, and customer profile to Moss.
• Black Box Corporation: Specialist in network infrastructure, structured cabling, AV, and datacenter services for enterprise and public-sector clients. Overlaps Moss's cabling, networking, and AV practices with comparable project-based integration work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/mosstelecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Moss