What does

ReceiptRoller Inc. is a Japanese software development company founded in August 2022 and headquartered in Iizuna Town, Nagano Prefecture, operating as a private corporation (株式会社レシートローラー) with a core team of three: Shohei Shimoda (CEO, development and design), Yasushi Motoki (product development and implementation), and Koichi Nin (development and support, with POS and Shopify expertise). The company runs a multi-product portfolio spanning five distinct lines: Receipt Roller (an electronic receipt DX solution integrating with mPOS and payment terminals), AB/ActionBridge (an AI-assisted task management platform for Microsoft Teams), Zendesk Multilingual Operations (a tiered managed service for Zendesk customer support with Japanese, English, Korean, and Chinese coverage priced ¥100K-¥800K+/month), Clone Voice Translation (AI voice cloning across 80+ languages), and TrustDesk Cloud (an AI-verified zero-trust remote workspace on Microsoft Azure priced at $29-$79/user/month). Underlying technology relies on third-party AI services — primarily the OpenAI API for ticket classification, summarization, and draft responses — combined with Microsoft Bot Framework, Microsoft Entra ID for SSO and facial verification, and Azure infrastructure with zero-trust architecture.

The company monetizes primarily through recurring monthly subscriptions (per-seat for TrustDesk Cloud; tiered subscriptions for Zendesk operations), supplemented by system engineering services for custom software development. Its go-to-market is hybrid: enterprise field sales with 'Request free consultation' CTAs for Zendesk services targeting BPOs and multinational support teams, paired with self-serve product-led growth for TrustDesk Cloud including demo environments. Distribution leverages integrations with Microsoft Teams, Slack, Salesforce, Shopify, and Zendesk. The company claims a global footprint across Asia-Pacific and EMEA despite its domestic Japan base.

ReceiptRoller raised funds through a third-party share allocation in November 2022 (amount undisclosed; Quantum Leaps Ventures cited as an investor in one source), and publishes extensive developer-facing content via Tech Notes (235+ articles) and Open Notes (10+ articles), plus authored books on SaaS engineering and AI-native development. No named customer logos, disclosed revenue, headcount growth beyond three, or follow-on funding rounds are visible in the input data, which materially constrains growth and traction assessment.

Legal name

ReceiptRoller Inc.

Website

https://receiptroller.co

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

ReceiptRoller Inc. is a Japan-based, 3-person software company founded in 2022 that builds and operates multiple SaaS products — including managed Zendesk multilingual support, TrustDesk Cloud (an AI-verified zero-trust remote workspace), electronic receipts, and Microsoft Teams task management — for BPOs, enterprise customer service teams, and retail/POS operators.

Ownership category

akta.pro rank

Headquarters

HQ city

Nagano

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Zendesk Operations Subscription: Monthly subscription-based services for Zendesk optimization and multilingual support, with four tiers from Lite (¥100,000/month) to Enterprise (¥800,000+/month), including AI-assisted features and dedicated team support
2. TrustDesk Cloud SaaS: Browser-based zero-trust workspace for remote CS teams, priced per user per month with Standard ($29), Enterprise ($59-79), and custom Private Cloud options
3. System Engineering Services: Custom software development services from design to implementation, covering system design, architecture reviews, and full implementation support
4. Receipt Roller (Electronic Receipt): DX solution centered on electronic receipts, providing MPOS and payment terminal integration for paperless shopping experiences

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

ReceiptRoller is a Japanese software development company that builds and sells multiple SaaS products including Receipt Roller (electronic receipt DX solution for retail), AB/ActionBridge (AI-powered task management for Microsoft Teams), Clone Voice Translation (AI voice cloning in 80+ languages), and TrustDesk Cloud (AI-verified zero-trust remote workspace). It also operates a managed Zendesk Multilingual Operations service providing AI-assisted, multilingual customer support, and offers custom system engineering services.

Product overview

ReceiptRoller is a software development company offering both proprietary SaaS products and custom system engineering services. Their product portfolio includes Receipt Roller (electronic receipt DX solution), AB/ActionBridge (AI-powered task management for Microsoft Teams), Zendesk Multilingual Operations (managed customer support service), Clone Voice Translation (AI voice cloning for 80+ languages), and TrustDesk Cloud (AI-verified secure workspace). They also publish extensive technical content through Tech Notes (engineering blog) and Open Notes (business insights). The company operates from Japan with a team of three core members.

Differentiator

Problem solved

Functional benefit

Brands

• AB (formerly ActionBridge): A next-generation task management platform for Microsoft Teams with AI-assisted prioritization.
• Zendesk Multilingual Operations
• Clone Voice Translation
• TrustDesk Cloud

Quantifiable outcome

• Automated AI-generated BI dashboards replacing manual Excel reports
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• Microsoft (Teams, Entra ID, Azure)coreTechnology or IntegrationDeep integration with Microsoft ecosystem including Microsoft Teams for AB (ActionBridge) product, Microsoft Entra ID for SSO and identity verification in TrustDesk Cloud, and Azure for cloud infrastructure and deployment.
• ZendeskcoreTechnology or IntegrationPrimary service offering built around Zendesk optimization and operations. Company has internal training based on official Zendesk specifications for multilingual support quality assurance.
• OpenAIcoreTechnology or IntegrationOpenAI API integration used for automated ticket classification, summarization, and draft responses in Zendesk operations services.

Scale indicators3 records

Recent moves6 records

Expansion highlights2 records

Direct peers

• Tymeshift: Tymeshift is a managed services and automation provider for Zendesk, offering workforce management and AI-augmented support operations. Most directly comparable to ReceiptRoller's Zendesk Multilingual Operations service.
• SweetHawk: SweetHawk builds apps and provides implementation services for Zendesk, including advanced ticket management and integration tools. Comparable as a Zendesk-specialized SMB partner offering both tooling and managed services.
• Venn: Venn provides a secure, browser-isolated workspace for BYOD and remote workers, similar in concept to ReceiptRoller's TrustDesk Cloud. Comparable as a zero-trust remote workspace product for regulated and outsourced teams.

Emerging players

• Klaus: Klaus is a quality assurance and coaching platform for customer support, integrating with Zendesk and other helpdesks. Comparable to ReceiptRoller's QA training and AI-assisted improvement services for Zendesk environments.
• SupportNinja: SupportNinja provides tech-enabled outsourced customer support with multilingual capabilities. Comparable as a smaller, technology-forward BPO competing in the same outsourced Zendesk operations space.
• Ada: Ada is an AI-powered customer service automation platform that handles tier-1 support with generative AI agents. Comparable as a competitor in AI-augmented customer support, though Ada focuses on deflection rather than managed services.
• ElevenLabs: ElevenLabs is a leading AI voice synthesis and cloning platform supporting many languages. Comparable as a competitor in the voice cloning/translation space where ReceiptRoller's Clone Voice Translation product operates.

Broad incumbents

• TaskUs: TaskUs is a large, tech-enabled BPO providing multilingual customer support, content moderation, and AI operations. Comparable as a scaled competitor in outsourced multilingual CX, though much larger and broader than ReceiptRoller.
• Asana: Asana is a major work and task management platform. Comparable to ReceiptRoller's AB/ActionBridge product for Microsoft Teams, though Asana operates as a standalone platform rather than a Teams-native add-in.
• Square (Block): Square provides POS hardware and software with digital receipt capabilities for SMB retailers. Comparable to ReceiptRoller's Receipt Roller electronic receipt solution, though Square is far broader in scope.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/receiptroller_j
• Facebookfacebook.com/receiptrollerja
• LinkedInlinkedin.com/company/receipt-roller-jp

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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