Kindertons Accident Management

What Kindertons Accident Management does

Kindertons Accident Management is a UK-based specialist accident aftercare and mobility solutions provider operating since 1993 from its headquarters in Crewe, Cheshire. The company delivers end-to-end claims management services including 24/7 First Notice of Loss (FNOL) capture, credit and direct vehicle hire, repair management through a network of 200+ BS10125-accredited approved repairers, total loss handling, salvage, storage and recovery, uninsured loss recovery, and theft handling. It serves UK insurers, Managing General Agents, high street brokers, accident management companies, body shops, fleet operators, and automotive dealerships through a B2B2C distribution model in which services are white-labelled to protect partner brands.

The company operates a capital-intensive platform combining a 3,000+ vehicle fleet (including the largest UK credit hire taxi fleet of 600+ vehicles and 158 hybrid/electric vehicles), 7 strategically placed transport depots providing nationwide UK coverage, and proprietary technology assets including a Customer Document Portal for evidence upload, a Partner Portal (thepartnerportal.co.uk) for real-time interactive claims tracking with daily management information, a Policy Hub (thepolicyhub.co.uk) for insurance product inception and renewal, and APIs enabling integration with back-office broker systems on SSP, Open GI, Acturis, and ICE InsureTech platforms. FCA authorisation (FRN 306969) supports distribution of a portfolio of add-on insurance products including a Defaqto five-star rated Motor Legal Expenses Insurance (£100,000 indemnity), Guaranteed Replacement Vehicle Insurance, Breakdown Cover, Drivers Club, Excess Protection, Family Legal Expenses Insurance, Home Emergency, Landlord Home Emergency, and Commercial Legal Expenses Insurance.

Revenue is generated through a mix of transaction-fee credit hire and direct hire recovery (costs recovered from at-fault insurers), managed repair services (credit repairs keeping losses off partner loss ratios), subscription/recurring insurance product commissions, and transaction fees for salvage and storage services. The Kindertons Group includes three wholly-owned operating subsidiaries: Plantec Assist (motorcycle hire and repair), JP Morriss (independent engineering and vehicle inspections), and Sovereign Automotive (taxi motor insurance claims). The group operates with 501-1,000 employees across UK depots in Crewe, London, Bristol, Glasgow, Leeds, Winsford, Upton, Hayling Island, and Atherstone, and was previously recognised as a finalist for the Insurance Post British Insurance Awards Broker Partner of the Year (2020) and winner of the Insurance CX Awards Contact Centre Award (2023).

Name

Kindertons Accident Management

Legal name

Kindertons Limited

Website

https://kindertons.co.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Kindertons Accident Management is a UK-based specialist accident aftercare provider offering credit hire, repair management, and add-on insurance products to insurers, MGAs, brokers, and fleet operators through a 3,000+ vehicle fleet and 200+ approved repairer network.

Ownership category

akta.pro rank

Product category

Accident Management Services

NAICS

Claims Adjusting (524291), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Insurance Claims & Direct Repair Programs (DRP) / Estimating Services (TLAKAEAL)

akta.pro secondary industries

Vehicle Protection & Add-on Product Financing (Warranties, GAP, Service Plans) (FSAKADAL), Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

Keywords

• Accident management services
• Credit hire services
• Vehicle repair management
• Motor insurance products
• Claims management solutions

Headquarters

HQ city

Crewe

HQ country

United Kingdom

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Credit Hire: Providing replacement vehicles of similar size and specification to customers involved in non-fault accidents. Revenue generated through recovering costs from at-fault parties' insurers.
2. Direct Hire: Replacement vehicle hire services for customers, particularly for fault accidents where credit hire may not apply.
3. Repair Management: Managing vehicle repairs through network of 200+ approved repairers. Revenue from managing credit repairs for non-fault claims ensuring repair losses not included in insurers' loss ratios.
4. Insurance Products: Sale of add-on insurance products including Motor Legal Expenses Insurance, Guaranteed Replacement Vehicle Insurance, Breakdown Cover, and other insurance products to partner clients.
5. Salvage Services: Disposal of damaged/total loss vehicles for customers.
6. Storage and Recovery: Vehicle recovery and storage services for accident-involved vehicles.

Go-to-market motion3 records

Distribution channels6 records

Marketing channels4 records

Core offering

Kindertons is a specialist accident aftercare and mobility solutions provider to the UK motor and insurance industry, offering end-to-end claims management from First Notice of Loss (FNOL) through vehicle replacement (credit/direct hire) to repair management. The company operates a 3,000+ vehicle fleet and a 200+ approved network of repairers, complemented by a suite of add-on insurance products (Motor Legal Expenses, Breakdown Cover, Excess Protection, etc.) sold through its Partner Portal and Policy Hub platforms.

Product overview

Kindertons Accident Management is a specialist accident aftercare and mobility solutions provider to the UK motor and insurance industry. The company operates a platform-plus-services model combining a core accident management platform with add-on insurance products. The core platform encompasses FNOL (First Notice of Loss), Full Claims Service, Credit and Direct Hire (with a 3,000+ vehicle fleet), and Repair Management (through 200+ network repairers). Complementing the core services are multiple add-on insurance products including Motor Legal Expenses Insurance (Defaqto five-star rated), Guaranteed Replacement Vehicle Insurance, Breakdown Cover, Drivers Club, Excess Protection, Family Legal Expenses Insurance, Home Emergency, Landlord Home Emergency, and Commercial Legal Expenses Insurance. These products are distributed through the Policy Hub and Partner Portal online platforms. The Kindertons Group also includes sub-brands Plantec Assist (motorcycle hire), JP Morriss (vehicle inspections), and Sovereign Automotive (taxi insurance).

Differentiator

Problem solved

Functional benefit

Products and services

• Full Claims Service End-to-end claims management service for insurers and brokers, handling all aspects of accident claims from initial FNOL through to resolution, including liaising with insurance companies, repairers and third parties.
• FNOL (First Notice of Loss) Initial claims reporting service with trained specialists who capture incident details with accuracy, efficiency and empathy, available 24/7/365 for partner insurers, brokers and AM companies.
• Credit and Direct Hire Vehicle hire service providing replacement vehicles of similar size and specification during the claims process, with a diverse fleet of 3,000+ vehicles including cars, motorbikes, LCVs, taxis and dual-control vehicles. Aims to return 80% of non-driveable cases to the road within 24 hours.
• Repair Management Repair management including credit repairs through 200+ approved network repairers, total loss handling, vehicle valuations, and guaranteed repairs using manufacturer-approved parts with three-year warranty. Repairers hold BS10125 accreditation.
• Motor Legal Expenses Insurance Defaqto five-star rated insurance product providing £100,000 limit of indemnity for recovery of uninsured losses from non-fault accidents including replacement vehicle costs, policy excess, loss of earnings, personal injury, and vehicle repair costs.
• Guaranteed Replacement Vehicle Insurance Insurance product ensuring clients stay on the road following vehicle theft or accident damage, providing replacement vehicle for up to 28 days including free collection and delivery within 48 hours.
• Breakdown Cover Three-tier breakdown recovery insurance covering roadside assistance, local recovery, alternative travel, emergency accommodation, with optional European coverage.
• Drivers Club Combined Motor Legal Expenses Insurance with guaranteed replacement vehicle for up to 14 days following fault accidents, fire, theft or malicious damage, plus £100,000 legal expenses limit.
• Excess Protection Insurance covering excess payments on Private Motor, Commercial Vehicle, Commercial Fleet and Commercial Business Insurance policies, with coverage ranging from £500 to £25,000.
• Family Legal Expenses Insurance Legal expenses insurance providing £50,000 limit of indemnity covering employment disputes, clinical negligence, home rights, tax protection, consumer disputes, criminal prosecution defence and identity theft.
• Home Emergency Emergency assistance for homeowners covering contractor call-out charges, labour, parts and materials up to £500, including heating system breakdowns, plumbing, drainage, locks, and pest infestation.
• Landlord Home Emergency Emergency assistance for landlords covering emergency call-out fees, parts and repair costs up to £300 per claim, including heating system failures and blocked toilets.
• Commercial Legal Expenses Insurance Business legal expenses insurance covering legal defence, employment disputes, data protection, contract disputes, TAX/VAT investigations, property protection, licence protection, debt recovery and insolvency fees.
• Policy Hub Online portal for partners to view and manage insurance products, incept and renew policies quickly through SSP/Open GI platforms or dedicated APIs.
• Partner Portal Dedicated online portal for partners providing real-time interactive claims tracking with bespoke management information and daily reports for referrals and conversion.
• Salvage Service for disposal of damaged total loss vehicles.
• Collections and Delivery Vehicle collection and delivery services for replacement vehicles across a nationwide delivery network with 7 strategically placed transport depots.
• Storage and Recovery Vehicle storage and recovery services for damaged or accidented vehicles.
• Vehicle Valuations Professional vehicle valuation services for repair assessments and total loss determinations.
• Uninsured Loss Recovery Recovery of uninsured losses for non-fault claimants including policy excess, loss of earnings, and out-of-pocket expenses.
• Plantec Assist UK's leading motorcycle hire and repair service provider to the insurance industry, part of Kindertons Group.
• JP Morriss Independent engineers and insurance assessors providing vehicle inspection services to clients throughout the UK, part of Kindertons Group.
• Sovereign Automotive Specialised outsourced claims provider for the taxi motor insurance industry, part of Kindertons Group of companies.

Quantifiable outcome

• 80% of non-driveable cases back on the road within 24 hours
• +3 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ActuriscoreTechnology or Integration · 6 December 2023Kindertons launched operations on Acturis platform, a leading insurance technology platform enabling distribution and management of insurance products.
• ICE InsureTechcoreTechnology or Integration · 6 December 2023Part of the Acturis Group, ICE InsureTech provides insurance technology platform for claims management operations transformation.
• Daily Rental PartnersminorStrategic or Co-development PartnerSelection of daily rental partners for cross-hiring during periods of peak volume to ensure service levels are not compromised during high demand periods.
• Plantec AssistcoreOthersSubsidiary company - UK's leading motorcycle hire and repair service provider to the insurance industry. Part of Kindertons Group of companies.
• JP MorrisscoreOthersSubsidiary company - firm of independent engineers and insurance assessors providing vehicle inspection services to clients throughout the UK. Part of Kindertons Group.
• Sovereign AutomotivecoreOthersSubsidiary company - specialised outsourced claims provider for the taxi motor insurance industry. Part of Kindertons Group of companies.

Scale indicators10 records

Recent moves7 records

Expansion highlights3 records

Direct peers

• Woodgate & Clark: UK-based claims management company providing motor claims handling, credit hire, repair management and legal services to insurers. Directly comparable in B2B claims management model and target customer base to Kindertons.
• Coplus: UK provider of credit hire, accident management and legal services for non-fault motorists, working with insurers and law firms. Directly comparable end-market and service overlap with Kindertons' core claims and replacement vehicle offering.
• Auxillis: UK accident management and credit hire operator providing FNOL, replacement vehicles, repair management and claims services to insurers and fleet operators. Directly comparable to Kindertons across the full accident management value chain.
• Questgates: UK accident management and claims solutions provider offering replacement vehicles, repair management, and claims services to insurance partners. Directly comparable specialist claims and accident management positioning.
• Auto Claim Solutions: UK credit hire and accident management provider focused on non-fault motorists, working with insurers and brokers. Comparable service mix (credit hire, repair management, claims handling) and target customer base to Kindertons.
• SLC (Strategic Legal & Claims): UK accident management and legal services group providing credit hire, repair and uninsured loss recovery services to non-fault claimants. Comparable end-to-end claims proposition and channel relationships with insurers.

Others

• Copart UK: UK online vehicle auctioneer and salvage specialist that handles total loss vehicles, overlapping with Kindertons' salvage and total loss management service line. Adjacent/ecosystem participant in the post-accident vehicle lifecycle rather than a direct competitor.

Broad incumbents

• Enterprise Rent-A-Car UK: Large global rental company with significant UK replacement vehicle and insurance-hire operations serving insurers and accident management partners. Provides overlapping capability (vehicle hire at scale) but as part of a broader rental portfolio rather than as a claims specialist.
• Hertz UK: Major global rental brand with UK replacement vehicle and insurance hire operations. Overlaps with Kindertons' credit hire / direct hire offering as part of a broader consumer and business rental portfolio.

Emerging players

• Claims Management & Adjusting Ltd (CMA): Independent UK claims management and loss adjusting firm handling motor and property claims on behalf of insurers. Comparable claims-adjusting proposition to Kindertons' FNOL and full claims service offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Kindertons
• Facebookfacebook.com/600034013494859

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kindertons Accident Management