What EDCi does

EDCi is a privately held IT services and solutions provider founded in 1979 and headquartered in Appleton, Wisconsin. The firm operates two principal customer orientations: a healthcare vertical focused on contact center modernization with deep EHR integration, and a horizontal mid-to-large enterprise practice centered on Microsoft-centric IT modernization. EDCi employs 75+ architects and engineers (within a 101-250 total headcount band) delivering consulting, implementation, managed services, and subscription-based continuous improvement engagements primarily across North America.

The company's flagship proprietary product is EHRConnect®, a healthcare contact center integration platform that embeds real-time Epic and Meditech EHR data into Genesys Cloud Contact Center and supporting CCaaS workflows. EHRConnect supports conversational AI across voice, chat, SMS, email, and fax channels with healthcare-specific interaction intents, and was extended in August 2025 with EHRConnect® Switchboard, a feature using real-time ADT data from Epic to automate hospital call routing and VIP/flagged patient handling. Beyond proprietary technology, EDCi provides a broad service portfolio across Microsoft 365 (Modern Workplace, Copilot, Power Automate, Power BI, Purview, M365 Assessment, M&A support), Citrix virtualization, Azure and AWS cloud reselling, infrastructure, data center, cybersecurity (IAM, industrial and network security), and contact center solutions, often delivered as managed services with 24x7 NOC-based monitoring.

EDCi's commercial model combines professional services (consulting, implementation, project-based deployment), managed services (multi-vendor 24x7 monitoring and management), and recurring subscription revenue through its Continuous Improvement (CI) Model — a flexible monthly/yearly engagement bundling consulting, planning, training, and optimization work. Distribution is primarily direct enterprise field sales, supported by consultative website CTAs and channel leverage through partner marketplaces (Epic Showroom, Genesys AppFoundry). The company reports a 90% customer retention rate and holds core technology partnerships with Microsoft, Epic, Genesys, Meditech, and Citrix that anchor its delivery capability.

Name

EDCi

Legal name

EDCi

Website

https://edci.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

101–250 employees

Short description

EDCi is a privately held IT services firm founded in 1979 that delivers Microsoft-centric enterprise IT modernization and proprietary healthcare contact center integration via its EHRConnect® platform, serving healthcare providers and mid-to-large enterprises across North America.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Custom Computer Programming Services (541511), Computer Facilities Management Services (541513), Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

Keywords

• Managed IT services
• Healthcare contact center
• Cloud migration solutions
• Microsoft 365 consulting
• Cybersecurity services

Headquarters

HQ city

Appleton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Professional Services: Consulting, implementation, and deployment services including project management, business analysis, and technical implementation for complex technologies
2. Managed IT Services: Multi-vendor approach with 24x7 monitoring and management of all types of systems, leveraging Network Operations Center for proactive maintenance
3. Continuous Improvement Subscription: Subscription-based consulting and engineering service providing ongoing support, consulting, planning, and implementation with monthly or yearly flexible payment options
4. Cloud Solutions: Cloud strategy development, implementation, and optimization services including IaaS, PaaS, and SaaS solutions

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

EDCi delivers managed IT services, professional consulting, cloud and data center solutions, cybersecurity, unified communications, and Microsoft-centric workplace services for enterprise and healthcare clients. Its proprietary healthcare offering, EHRConnect®, integrates real-time Epic and Meditech EHR data with Genesys Cloud Contact Center, powered by conversational AI for voice, chat, and text. The company also provides a subscription-based Continuous Improvement (CI) consulting and engineering program for ongoing operational optimization.

Product overview

EDCi is an IT services and solutions company founded in 1979, offering a portfolio of managed services, professional services, and proprietary healthcare technology. The company's core product is EHRConnect®, a healthcare contact center integration platform that embeds real-time EHR data (from Epic and Meditech) into CCaaS applications like Genesys Cloud. EDCi also delivers its Continuous Improvement (CI) Model as a subscription-based consulting and engineering service for operational optimization. Beyond proprietary offerings, EDCi provides a broad range of Microsoft-centered service offerings including Modern Workplace, Microsoft Copilot, Power Automate, Power BI, Business Intelligence, Data Governance, M365 Assessment, and Mergers & Acquisitions support. The company also offers infrastructure and data center services, customer experience/contact center solutions, communication and collaboration solutions, application delivery/virtualization (Citrix-based), cloud solutions, and cybersecurity solutions spanning identity/access management, industrial security, and network security.

Differentiator

Problem solved

Functional benefit

Brands

• EHRConnect®: A healthcare contact center solution that integrates real-time EHR data (such as Epic Systems) with contact center platforms like Genesys Cloud. EHRConnect provides conversational AI, appointment automation, patient outreach, and bill pay integration for healthcare organizations.

Products and services

• EHRConnect® Proprietary healthcare contact center integration platform that embeds real-time Epic and Meditech EHR data into Genesys Cloud Contact Center, with conversational AI for voice, chat, text, SMS, email, and fax, powering healthcare-specific interaction intents, patient outreach, appointment automation, and bill pay workflows.
• EHRConnect® Switchboard Smart call routing module within EHRConnect® that uses real-time ADT data from Epic to direct incoming hospital calls to the correct patient room, with self-service routing, automated call handling, multi-site scalability, and VIP/flagged patient call management.
• Continuous Improvement (CI) Model Subscription-based consulting and engineering service designed to streamline operations, boost ROI, and enhance employee and customer experiences, including 24-hour support, consulting, planning, implementation, cloud feature release planning, expert consultation, strategic planning, and training.
• Healthcare Contact Center Solutions Tailored end-to-end healthcare contact center offering providing personalized implementation, continuous improvement, and EHR integration with system-of-record integrations and best-in-class communication platforms.
• Managed Services Multi-vendor managed IT services with 24x7 monitoring and management through EDCi's Network Operations Center, covering device and system monitoring, alert management, reports and analytics, remote help desk, root cause analysis, and proactive patching.
• Professional Services IT consulting and implementation services including project management, business analysis, staff augmentation, proof of concept, pilots, optimization, and implementation deployment across customer experience, security, cloud/hybrid, and IT strategies.
• Cloud Based Solutions Cloud solutions spanning strategy, implementation, and management across public, private, hybrid, and multi-cloud environments including IaaS/PaaS/SaaS via Azure and AWS, backup/DR, productivity/Office 365, cloud contact center, unified communications, monitoring/management, and application/desktop delivery.
• Cybersecurity Solutions Cybersecurity solutions covering identity and access management (IAM), industrial security, and network security solutions to protect business assets and enable confident innovation.
• Infrastructure and Data Center Services Services for optimizing data center infrastructure including infrastructure design and support (DCI, VXLAN, OTV, software-defined networking, enterprise wireless, data cabling), compute (server virtualization and expansion), and power and cooling (UPS, precision cooling).
• Application Delivery / Virtualization Virtualization and application delivery solutions including app virtualization/virtual desktop (Citrix XenApp/XenDesktop), mobility management (Citrix XenMobile), server virtualization, storage virtualization, SD-WAN optimization, secure remote access (Citrix NetScaler), and cloud/hybrid cloud delivery.
• Customer Experience Solutions Cloud and on-premise contact center solutions encompassing bots and conversational AI, speech analytics, integrations/custom applications, business process automation, omni-channel access, and workforce management/optimization.
• Communication and Collaboration Solutions Unified communication and collaboration solutions for businesses of all sizes including converged client devices, presence/messaging/video, call processing/directory services, and IP telephony network solutions (VoIP, SIP, QoS).
• Business Applications Services focused on Microsoft Modern Workplace solutions encompassing Microsoft Power Automate, Modern Workplace, Copilot, Business Intelligence, and Power BI to power productivity and innovation across business operations.
• Data Governance / M365 Governance Solutions Solutions for identifying, classifying, and governing data according to industry standards and regulatory requirements, leveraging Microsoft Purview for data mapping, information protection, data policies, and data residency management across the M365 environment.
• Mergers and Acquisitions M365 Solutions Services helping organizations mitigate integration risks during mergers and acquisitions including user consolidation, server and device migrations, access management and policies, security and compliance, tenant-to-tenant migration, and app migration leveraging Microsoft's Power Platform.
• M365 Assessment Comprehensive assessment services for optimizing Microsoft 365 usage, covering M365 licensing optimization, data integrity and insights, governance and policy verification, building internal brand, and streamlining business processes with Power Automate and Power Apps.

Quantifiable outcome

• 72% Reduction in Abandon Rate
• +5 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability15 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Epic SystemscoreTechnology or IntegrationEHRConnect integrates real-time Epic System patient data with contact center solutions, available on the Epic Showroom. Enables exceptional patient experience through conversational AI for voice, chat, and text.
• GenesyscoreTechnology or IntegrationEHRConnect integrates with Genesys Cloud Contact Center, available on Genesys AppFoundry. Powers healthcare contact center solutions with advanced routing and AI capabilities.
• MeditechcoreTechnology or IntegrationEHRConnect is available with Meditech integration, expanding healthcare EHR connectivity options for contact centers.
• CitrixcoreTechnology or IntegrationEDCi partners with Citrix for virtualization solutions including XenApp and XenDesktop with over 100 million users worldwide. Provides app virtualization, virtual desktop, mobility management, and secure remote access solutions.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner offering Modern Workplace, Microsoft 365, Copilot, Power Automate, Power BI, Business Intelligence, and Azure cloud solutions. EDCi has expertise across the Microsoft technology stack.
• Microsoft AzurecoreTechnology or IntegrationEDCi resells Microsoft Azure IaaS, PaaS, and SaaS solutions, providing cloud infrastructure and platform services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Genesys: Cloud contact center platform provider whose AppFoundry hosts EDCi's EHRConnect. Comparable as the underlying platform EDCi builds on, and a strategic partner rather than direct competitor, but Genesys's own healthcare initiatives shape EDCi's product direction.
• CDW: Large IT solutions and services provider offering cloud, security, collaboration, and managed services across enterprise, healthcare, and public sector. Comparable to EDCi on Microsoft partnership and broad IT services portfolio, though CDW's primary motion is hardware/software resale plus attached services.
• Avanade: Joint Accenture-Microsoft venture delivering Microsoft-centric consulting, cloud, and AI services including Copilot and Azure modernization. Comparable to EDCi in Microsoft expertise and healthcare enterprise services, but with materially larger bench and global delivery footprint.
• Five9: Cloud contact center (CCaaS) vendor with healthcare vertical solutions and a growing partner ecosystem for EHR integrations. Comparable to EDCi as a healthcare contact center ecosystem player, though Five9 is a software vendor where EDCi is an integration and services partner on Genesys.
• SHI International: Large IT solutions provider offering Microsoft, cloud, cybersecurity, and data center services to mid-market and enterprise customers. Comparable to EDCi on Microsoft partnership and managed services portfolio, but with far broader scale and a software/hardware resale focus.
• Insight Enterprises: Global IT solutions and managed services provider with strong Microsoft, cloud, and data center practices serving enterprise and healthcare clients. Comparable to EDCi in Microsoft-centric services and managed offerings, but operating at much larger scale across multiple geographies.

Direct peers

• Spok: Healthcare communications and contact center vendor with hospital operator console and on-call scheduling solutions integrated with EHR systems. Directly comparable to EDCi's EHRConnect Switchboard as a hospital call-routing/operator solution for which EHRConnect is positioned as a modern alternative.
• ConvergeOne: IT services and contact center solutions provider specializing in Cisco, Genesys, and Microsoft collaboration deployments across healthcare and enterprise. Comparable to EDCi in managed services, contact center integration, and healthcare vertical exposure, though at significantly larger scale.
• Avtex: Mid-market CX and contact center solutions provider with deep Genesys and Microsoft expertise, serving healthcare and enterprise customers with managed services and proprietary integrations. Closely comparable to EDCi on Genesys Cloud focus, Microsoft partnership, and healthcare vertical emphasis.

Emerging players

• PerfectServe: Healthcare-specific communication and provider scheduling platform integrated with EHR systems, focused on clinical communication and patient access workflows. Comparable to EDCi's healthcare contact center and EHRConnect integration thesis, with overlap in hospital operator/clinical routing use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/edci_it
• Facebookfacebook.com/edci-128396423873908
• LinkedInlinkedin.com/company/edci

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EDCi