Tier 3 IT Solutions
Tier 3 IT Solutions is a privately held Alberta-based managed IT services provider founded in 1990, delivering outsourced IT management, cybersecurity, and cloud services to over 50 SMBs across the province through its proprietary 4 Pillars framework and tiered Technology Success Plan.
- Company typePrivate
- Founded1990
- HeadquartersLeduc, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Tier 3 IT Solutions does
Tier 3 IT Solutions is a privately held managed IT services provider (MSP) founded in 1990 and headquartered in Leduc, Alberta, Canada. The company delivers outsourced IT management, cybersecurity, cloud, and strategic technology consulting to small and medium-sized businesses (SMBs) across Alberta, with offices in Leduc, Edmonton, Grande Prairie, and Calgary. It serves over 50 organizations representing more than 2,000 end users, positioning itself as an "external IT department" for companies with 25-75 computer users that lack in-house IT expertise.
The company's service portfolio is organized around its proprietary "4 Pillars of IT Success" framework (Stability, Security, Strategy, Support) and delivered through a tiered Technology Success Plan (TSP) with three packages: TSP Lite, Tech Success, and TSP Secure. Core services include managed IT support, 24/7 Network Operations Center (NOC) monitoring, cybersecurity (cloud, endpoint, network, and ransomware protection), Microsoft 365/Azure cloud solutions, data backup and recovery, and vCIO-style IT strategy consulting. The company is a Microsoft Gold Partner and leverages Kaseya's IT management and automation platform, with a Cyber Readiness Program that also targets insurance brokers and carriers as a secondary channel.
The business model is primarily recurring subscription-based, with initial 1-year contracts transitioning to month-to-month arrangements, supplemented by project-based professional services revenue. Distribution is owner-led and consultative, with President and Owner Jesse Hill personally engaging prospects through discovery calls and free assessments, supported by a referral network reinforced by a 97%+ client retention rate and a 7-year average client tenure. Marketing is content-led through blog content (including a "Phishing Phriday" educational series), webinars, social media, community involvement, and Google Reviews (5.0 stars across 134 reviews).
Tier 3 IT Solutions firmographics
Firmographics- Name
- Tier 3 IT Solutions
- Legal name
- Tier 3 IT Solutions
- Website
- https://tier3it.ca
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Tier 3 IT Solutions is a privately held Alberta-based managed IT services provider founded in 1990, delivering outsourced IT management, cybersecurity, and cloud services to over 50 SMBs across the province through its proprietary 4 Pillars framework and tiered Technology Success Plan.
- Ownership category
- akta.pro rank
Tier 3 IT Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & Help Desk Services (BPAEAJAA), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)
Keywords
Where Tier 3 IT Solutions is headquartered
LocationHeadquarters
- HQ city
- Leduc
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Tier 3 IT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others
Revenue model
- Managed IT Services (Subscription): Recurring monthly/annual subscription services providing comprehensive IT management including monitoring, support, security, and strategy alignment. Three tiers offered: TSP Lite (essential security and maintenance), Tech Success (full IT support and strategic alignment), and TSP Secure (Tech Success plus advanced security and discounted project rates). All agreements start with 1-year terms then transition to month-to-month.
- Professional Services and Projects: One-time project work including network creation, deployment, upgrades, migrations, and implementation services. TSP Secure tier includes discounted project rates for enhanced protection and business needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | TSP Lite: Essential security, monitoring, management, and support for smaller, growing businesses |
| Subscription | Multi-year contract | Tech Success: Full IT support services and strategic technology alignment, customized to business needs |
| Subscription | Multi-year contract | TSP Secure: Tech Success benefits plus advanced security solutions and discounted project rates |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Tier 3 IT Solutions product offering
Product offeringCore offering
Tier 3 IT Solutions is a Managed Service Provider that delivers outsourced IT department services to small and medium businesses in Alberta, Canada, including IT strategy and consulting, 24/7 helpdesk support, cybersecurity, cloud and remote work solutions, server and network support, and data backup and recovery. Services are packaged under its proprietary "4 Pillars of IT Success" framework (Stability, Security, Strategy, Support) and delivered through a Technology Success Plan (TSP) offered in three service tiers (TSP Lite, Tech Success, TSP Secure) on recurring subscription agreements.
Product overview
Tier 3 IT Solutions operates as a Managed Service Provider (MSP) offering a comprehensive portfolio of IT services organized around their proprietary '4 Pillars of IT Success' framework: Stability, Security, Strategy, and Support. The core service offerings include IT Strategy & Consulting (with vCIO services), IT & Helpdesk Support (delivered through Alberta's top-rated helpdesk), Cyber Security (covering cloud, network, endpoint, and ransomware protection), and Cloud & Remote Work solutions (including Microsoft 365). Supporting these are Server & Network Support, Data Backup & Recovery, Remote Support, and On-Site Support. The company delivers services through their Technology Success Plan (TSP) framework with three service tiers: TSP Lite (essential proactive maintenance and cybersecurity for growing businesses), Tech Success (comprehensive IT support and strategic alignment), and TSP Secure (advanced security with discounted project rates). Network services include Wireless Networking, Network Operations Center (NOC) monitoring, Network Infrastructure Design, Network Creation, and Network Deployment. Cybersecurity services encompass Cloud Security, Antivirus Protection, Network Security, Endpoint Protection, and Ransomware Protection. Consulting services cover IT Strategy, Cybersecurity, Cloud, Network, and Business Continuity Planning. The Cyber Readiness Program provides businesses with comprehensive cybersecurity tools and proactive protection.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services (outsourced IT department)
- IT Strategy & Consulting
- IT & Helpdesk Support
- Cyber Security Services
- Cloud & Remote Work Solutions
- Server & Network Support
- Data Backup & Recovery
- Cyber Readiness Program
- Technology Success Plan (TSP)
- Professional Services and IT Projects
Quantifiable outcome
- 30% reduction in service tickets over time
- +6 more outcomes
Companies that use Tier 3 IT Solutions
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles4 records
Tier 3 IT Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature4 records
Tier 3 IT Solutions partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- Microsoft Gold PartnercoreMicrosoft Gold Partner status indicates certified expertise in Microsoft technologies including Azure, Microsoft 365, and related enterprise solutions. This partnership enables Tier 3 IT Solutions to deliver cloud solutions, productivity tools, and integrated technology services to clients.
- Coalition (Cyber Insurance)minorCoalition is a cyber insurance provider. Tier 3 IT Solutions references Coalition's Cyber Claims Report and offers a Cyber Readiness Program for insurers, indicating a collaborative relationship around cybersecurity education and insurance-linked services.
Scale indicators12 records
Recent moves5 records
Expansion highlights5 records
Tier 3 IT Solutions competitors and assessment
Company assessmentDirect peers
- Jolera: Jolera is a Canadian managed IT services provider serving SMB and mid-market clients with similar helpdesk, cloud, and security offerings, comparable to Tier 3's recurring subscription model and Canadian footprint.
- IT Weapons (Levio): IT Weapons is one of Canada's largest MSPs offering managed IT, cybersecurity, and cloud services to SMBs—closely comparable to Tier 3 in service mix and customer profile, though larger in scale.
- Compugen: Compugen provides managed IT services, cloud, and end-user computing across Canada, with similar SMB and mid-market customer targeting and a comparable recurring revenue model.
- Kelman Technologies: Kelman Technologies is a Western Canadian IT services and managed services provider serving SMBs in Alberta and surrounding provinces with helpdesk, cloud, and cybersecurity offerings comparable to Tier 3.
- Online Business Systems: Online Business Systems is a Canadian IT consulting and managed services firm providing infrastructure and security services to SMB and enterprise clients, comparable in managed services scope and Canadian geographic focus.
Broad incumbents
- CDW Corporation: CDW is a large, broad-line IT solutions and managed services provider serving SMB through enterprise customers across North America, competing for managed services contracts similar to Tier 3's offering.
- Insight Enterprises: Insight Enterprises is a global IT solutions and services provider that competes with regional MSPs by offering managed services, cloud, and security to mid-market and enterprise clients across geographies.
- SHI International: SHI provides comprehensive IT services including managed services, cloud, and security across North America, representing the broad incumbent tier that Tier 3 competes against for larger SMB accounts.
Others
- Kaseya: Kaseya is the IT management and automation platform provider that powers Tier 3's service operations and also sells into MSPs, making it both an enabler and an adjacent competitor in the managed IT ecosystem.
- N-able: N-able is an MSP-focused platform vendor offering remote monitoring, security, and backup tools that enables or competes with regional MSPs like Tier 3 in delivering managed IT services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Tier 3 IT Solutions social profiles
Digital presenceTier 3 IT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tier 3 IT Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Tier 3 IT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tier 3 IT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tier 3 IT Solutions
What does Tier 3 IT Solutions do?
Tier 3 IT Solutions is a Managed Service Provider that delivers outsourced IT department services to small and medium businesses in Alberta, Canada, including IT strategy and consulting, 24/7 helpdesk support, cybersecurity, cloud and remote work solutions, server and network support, and data backup and recovery. Services are packaged under its proprietary "4 Pillars of IT Success" framework (Stability, Security, Strategy, Support) and delivered through a Technology Success Plan (TSP) offered in three service tiers (TSP Lite, Tech Success, TSP Secure) on recurring subscription agreements.
Is Tier 3 IT Solutions a public or private company?
Tier 3 IT Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tier 3 IT Solutions founded?
Tier 3 IT Solutions was founded in 1990. It employs 11 to 50 people.
Where is Tier 3 IT Solutions based?
Tier 3 IT Solutions is headquartered in Leduc, Canada, in the North America region.
How does Tier 3 IT Solutions make money?
Two revenue lines are on record. Managed IT Services (Subscription) is the primary driver. The others are professional Services and Projects.
Who are Tier 3 IT Solutions's main competitors?
Direct peers on record are Jolera, IT Weapons (Levio), Compugen, Kelman Technologies and Online Business Systems. Broad incumbents are CDW Corporation, Insight Enterprises and SHI International. Others are Kaseya and N-able.
Does Tier 3 IT Solutions have an API?
No public API is recorded for Tier 3 IT Solutions.
What industry is Tier 3 IT Solutions in?
Tier 3 IT Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAA, Service Desk & Help Desk Services. Its NAICS code is 541513 and its SIC code is 8741.