SGITAL
Sgital is a Singapore-based ServiceNow Premier Partner founded in 2018 that delivers AI-powered enterprise workflow implementations, reseller, and certified training services across Asia-Pacific. Its 60-plus consultants specialize in ITSM, HRSD, CSM, IRM, and AI automation through the proprietary GoAI 2.0 framework.
- Company typePrivate
- Founded2018
- HeadquartersSingapore, Singapore
- Headcount11–50
- GTM typeB2B
- OfferingServices
What SGITAL does
Sgital Pte. Ltd. is a Singapore-headquartered IT services firm founded in 2018 that operates exclusively as a ServiceNow partner serving enterprise clients, principally across Asia-Pacific and increasingly in the Americas and EMEA. The company delivers consulting, implementation, software resale, and certified training built on the ServiceNow Now Platform, covering ITSM, ITOM, HRSD, CSM, IRM, App Engine, and NowAssist. Its central productized offering is GoAI 2.0, a proprietary 4-phase AI implementation methodology (Readiness Audit, MVP Pilot, Enterprise Roll-out, Continuous Optimization) that operationalizes ServiceNow's NowAssist generative AI across enterprise workflows, with the company claiming outcomes such as 40% resolution-time reduction, 60% faster ticket routing, and ROI delivery within 4–8 weeks.
The business model blends professional services (time-and-materials or fixed-price implementations), recurring software resale margins through its Select Reseller status, and authorized training revenue. Sgital goes to market primarily through direct enterprise field sales, supplemented by ServiceNow co-sell referrals, partner referrals, and marketplace distribution via the GoAI 2.0 listing on the ServiceNow Store. It maintains offices in Singapore (headquarters), Bengaluru (engineering and delivery), and Jodhpur (regional delivery), and fields a team of 60+ certified consultants holding 500+ ServiceNow certifications. Named customers include TotalEnergies, Air Liquide, Panasonic, Seatrium, Idemitsu, Razer, and Keppel Corporation, spanning energy, manufacturing, chemicals, gaming/electronics, conglomerates, and media. Customer satisfaction is reported at 4.36 out of 5 across 80+ completed projects and 1,500+ delivered workflows.
Strategically, Sgital is positioning around an 'AI Control Tower for Enterprise Workflows' concept, layering governance, agentic AI, and generative AI capabilities atop ServiceNow's native AI stack. Ecosystem alliances include a 2023 partnership with WalkMe for digital adoption, a May 2026 partnership with Last Mile Inc. for OT/IoT-to-AI workflow integration in asset-intensive industries, a 2024 ServiceNow Success Network designation, and 2025 Partner Advisory Council membership, signaling elevated standing within the ServiceNow partner ecosystem.
SGITAL firmographics
Firmographics- Name
- SGITAL
- Legal name
- Sgital Pte. Ltd.
- Website
- https://sgital.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sgital is a Singapore-based ServiceNow Premier Partner founded in 2018 that delivers AI-powered enterprise workflow implementations, reseller, and certified training services across Asia-Pacific. Its 60-plus consultants specialize in ITSM, HRSD, CSM, IRM, and AI automation through the proprietary GoAI 2.0 framework.
- Ownership category
- akta.pro rank
SGITAL industry classification
Industry- Product category
- ServiceNow Consulting and Implementation Services
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG)
- akta.pro secondary industry
- Security Operations Center (SOC) as a Service (BPAEADAB)
Keywords
Where SGITAL is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices3 records
Markets served
SGITAL business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Consulting & Implementation Services: Professional services delivering ServiceNow implementations, digital transformation projects, custom workflow development, and ongoing optimization support. Revenue generated through time-and-materials or fixed-price engagement structures with enterprise clients.
- ServiceNow Reseller: As a ServiceNow Select Partner (Reseller), Sgital markets and resells ServiceNow products and packaged services in the Asia-Pacific region, generating revenue through reseller margins and software sales commissions.
- Authorized Training Services: Certified training programs for ServiceNow fundamentals, ITSM, HRSD, CSM, IRM, Application Development, Scripting, and Portal Development. Training delivered as instructor-led or virtual sessions for client teams.
- GoAI 2.0 Package: Pre-packaged ServiceNow solution available on the ServiceNow Store, combining the GoAI methodology with ServiceNow's AI capabilities for standardized enterprise deployment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Professional consulting services - Quote-based engagement |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
SGITAL product offering
Product offeringCore offering
Sgital is a ServiceNow Premier Partner that delivers AI-powered enterprise workflow solutions, including consulting, implementation, custom development, and ongoing optimization services across the ServiceNow Now Platform (ITSM, ITOM, HRSD, CSM, IRM, App Engine). Its flagship proprietary offering is GoAI 2.0, a certified 4-phase AI implementation framework available on the ServiceNow Store, supplemented by ServiceNow product resale and certified training programs.
Product overview
SGITAL is a Premier ServiceNow Partner offering a comprehensive portfolio of AI-powered enterprise workflow solutions built on the ServiceNow Now Platform. The core offering centers on GoAI 2.0, a certified ServiceNow Store application providing a 4-phase AI implementation framework. The solution architecture consists of AI Workflows (including AI Workflow Automation, Agentic AI, AI Governance, and AI Control Tower) layered over domain-specific Technology Workflows (ITSM, ITOM, IT Asset Management, Strategic Portfolio Management), Employee Workflows (HR Service Delivery, Workplace Service Delivery), Customer Workflows (Customer Service Management, Field Service Management), and Security & Risk (Security Operations, Integrated Risk Management). Additional components include App Engine for custom low-code development and certified ServiceNow Training programs. All solutions integrate with ServiceNow's native capabilities including NowAssist AI, CMDB, Virtual Agent, and integration tools.
Differentiator
Problem solved
Functional benefit
Brands
- GoAI 2.0: AI-powered ServiceNow implementation framework - a proven 4-phase methodology (Readiness Audit, MVP Pilot, Enterprise Roll-out, Continuous Optimization) that takes enterprises from AI readiness to intelligent automation with measurable outcomes.
Products and services
- GoAI 2.0 Proprietary 4-phase AI implementation framework (Readiness Audit, MVP Pilot, Enterprise Roll-out, Continuous Optimization) that takes enterprises from AI readiness to enterprise-wide intelligent automation on the ServiceNow platform. Delivers measurable outcomes including 40% reduction in resolution time, 60% faster ticket routing, 50% improvement in first-call resolution, and 30% increase in agent productivity within 4-8 weeks.
- ServiceNow Consulting and Implementation Services End-to-end ServiceNow professional services including consulting, implementation, deployment, transformation, custom workflow development, adoption support, and ongoing optimization for enterprise clients across Asia-Pacific, Americas, and EMEA. Delivered through time-and-materials or fixed-price engagement structures by 60+ certified consultants.
- ServiceNow Authorized Training Certified ServiceNow training programs covering Fundamentals, ITSM, HRSD, CSM, IRM, Application Development, Scripting, and Portal Development, delivered as instructor-led or virtual sessions directly to client organizations across Asia-Pacific.
- ServiceNow Reseller Services Authorized reseller of ServiceNow products and packaged services in the Asia-Pacific & Japan region, generating revenue through reseller margins and software sales commissions alongside consulting engagements.
Quantifiable outcome
- 40% reduction in resolution time
- +11 more outcomes
Companies that use SGITAL
Customer profileNamed customers16 records
Segments15 records
Ideal customer profiles1 record
SGITAL technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability10 records
Feature6 records
SGITAL partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered strategic, supplementary and core.
- Last Mile Inc.strategicStrategic partnership announced May 4, 2026 to combine Last Mile's operational technology data integrations with Sgital's AI-enabled ServiceNow workflows. The collaboration targets asset-intensive industries including manufacturing, energy, utilities, logistics, healthcare, retail, transportation, facilities management, and public sector organizations. The partnership aims to help enterprises connect physical-world operational events directly to AI-powered workflows for response, coordination, escalation, analysis, and continuous improvement.
- WalkMesupplementaryStrategic partnership with WalkMe, the leading Digital Adoption Platform (DAP) provider, to deliver enhanced user adoption solutions across Asia-Pacific. The partnership enables Sgital to offer digital adoption solutions that help organizations maximize their ServiceNow investment: accelerate user onboarding with guided in-app experiences, reduce training costs by up to 70%, improve software utilization, and measure adoption metrics.
- ServiceNowcorePremier Consulting Partner, Select Reseller Partner, and Authorized Training Partner of ServiceNow. Sgital specializes in AI-enabled Digital Workflows on the ServiceNow Now Platform, offering implementations, consulting, transformation, deployment, and ongoing support across ITSM, ITOM, HRSD, CSM, IRM, and custom applications. Customer satisfaction rating of 4.36 out of 5. GoAI 2.0 package certified and available on ServiceNow Store.
Scale indicators13 records
Recent moves6 records
Expansion highlights7 records
SGITAL competitors and assessment
Company assessmentDirect peers
- Slalom: Slalom is a ServiceNow Elite Partner with deep implementation and advisory practices across ITSM, HRSD, CSM and emerging AI workflows. Closely comparable to Sgital as a ServiceNow-first consulting firm with similar certified-consultant depth and outcome-based methodology selling into enterprise buyers.
- Fruition Partners: Fruition Partners is a pure-play ServiceNow consultancy (acquired by Cloud Software Group) historically focused on enterprise implementations and managed services on the Now Platform. Directly comparable to Sgital as a ServiceNow-only implementation specialist serving large regulated and enterprise clients.
- GlideFast Consulting: GlideFast is a ServiceNow Elite Partner with a focused practice on Now Platform implementations, managed services, and NowAssist/AI workflow rollouts. Closely comparable to Sgital as a ServiceNow pure-play of similar scale with similar enterprise consulting and certified-consultant positioning.
- Crossfuze: Crossfuze is a ServiceNow Elite Partner specializing in enterprise ITSM, ITOM, CMDB and managed services for the Now Platform. Comparable to Sgital as a ServiceNow pure-play consulting and managed-services provider targeting mid-market and enterprise IT organizations.
- Hexaware Technologies: Hexaware is an IT services firm with a strong ServiceNow practice and significant India-based delivery centers. Comparable to Sgital in ServiceNow implementation depth, AI/NowAssist focus, and similar operating model leveraging Indian delivery centers.
Broad incumbents
- Cognizant: Cognizant is a global IT services firm with a large dedicated ServiceNow practice spanning consulting, implementation and managed services. Comparable to Sgital as a competitor for the same ServiceNow enterprise implementations but at vastly greater scale and breadth.
- DXC Technology: DXC Technology is a global IT services provider with a significant ServiceNow alliance spanning consulting, modernization and managed services. Comparable to Sgital in ServiceNow delivery capability but operating as a broader incumbent across infrastructure and enterprise IT.
- NTT Data: NTT Data is a global SI with a strong APAC presence and dedicated ServiceNow practice. Directly overlaps with Sgital in APAC enterprise ServiceNow implementations while competing from a much larger global delivery footprint.
- Capgemini: Capgemini is a global SI with a sizable ServiceNow alliance delivering consulting and implementation across regions. Comparable as an enterprise ServiceNow delivery competitor but operating as a broad incumbent across multiple technology stacks.
- Accenture: Accenture is a global professional services firm with one of the largest ServiceNow practices and global System Integrator relationships. Comparable as the dominant incumbent competitor Sgital benchmarks against for enterprise ServiceNow transformation engagements.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
SGITAL social profiles
Digital presenceSGITAL financial estimates
Financial estimateRevenue estimate
Valuation estimate
SGITAL leadership team
Management profileNumber of profiles
Profiles1 record
SGITAL funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SGITAL M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SGITAL
What does SGITAL do?
Sgital is a ServiceNow Premier Partner that delivers AI-powered enterprise workflow solutions, including consulting, implementation, custom development, and ongoing optimization services across the ServiceNow Now Platform (ITSM, ITOM, HRSD, CSM, IRM, App Engine). Its flagship proprietary offering is GoAI 2.0, a certified 4-phase AI implementation framework available on the ServiceNow Store, supplemented by ServiceNow product resale and certified training programs.
Is SGITAL a public or private company?
SGITAL is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SGITAL founded?
SGITAL was founded in 2018. It employs 11 to 50 people.
Where is SGITAL based?
SGITAL is headquartered in Singapore, Singapore, in the Asia region.
How does SGITAL make money?
Four revenue lines are on record. Consulting & Implementation Services are the primary driver. The others are serviceNow Reseller, authorized Training Services and goAI 2.0 Package.
Who are SGITAL's main competitors?
Direct peers on record are Slalom, Fruition Partners, GlideFast Consulting, Crossfuze and Hexaware Technologies. Broad incumbents are Cognizant, DXC Technology, NTT Data, Capgemini and Accenture.
Does SGITAL have an API?
No public API is recorded for SGITAL.
What industry is SGITAL in?
SGITAL's product category is ServiceNow Consulting and Implementation Services. Its primary akta.pro industry code is BPAEAMAG, Cybersecurity Operations Outsourcing (SOC / SecOps), with a secondary code of BPAEADAB, Security Operations Center (SOC) as a Service. Its NAICS code is 5415 and its SIC code is 7370.