What Charter Technology Solutions does

Charter Technology Solutions (CTS) is a privately held managed IT services provider founded in 2010 and headquartered in Brooklyn, New York, with 101-250 employees. The company delivers comprehensive managed IT, cybersecurity, cloud, and IT consulting services to charter schools, K-12 institutions, nonprofit organizations, and small-to-mid-market businesses across the Northeast US and Georgia. CTS supports 8,300+ end users and manages 69,000+ IT assets through nine regional offices, maintaining SOC 2 Type 1 attestation and 95% client satisfaction with sub-20-minute response times. The company specializes in regulated environments, with compliance expertise spanning FERPA, NY State Education Law 2-D, HIPAA, CMMC, NIST 800-171/53, PCI DSS, SOX, GLBA, and ISO 27001.

The company's core technology stack is built around a managed IT services platform supporting Microsoft 365, Google Workspace, Microsoft Azure, AWS, and the Apple ecosystem, with proprietary remote monitoring and management (RMM) tools, centralized asset inventory, automated patch deployment, SIEM logging, and 24/7 SOC/MDR capabilities. Its product portfolio spans Managed IT Services, Cybersecurity Services (managed SOC, SIEM, MDR, endpoint security, advanced firewalls, dark web monitoring), Cloud Services (cloud desktop/VDI, hybrid/multi-cloud, migration), IT Consulting & Projects, IT Outsourcing, Backup & Disaster Recovery, VoIP/Unified Communications, and emerging AI Implementation & Support for Microsoft CoPilot and Google Gemini alongside RPA offerings.

CTS operates a sales-led go-to-market with direct enterprise sales and inside sales teams, supported by thought leadership content marketing, partner referrals, and a 28-logo technology partner ecosystem. Revenue is generated primarily through subscription/recurring managed IT contracts (per-seat or per-device pricing with monthly billing), professional services for one-time IT projects, and flat-rate monthly retainers for full IT outsourcing. The company is founder-owned and bootstrapped under CEO Sachin Gujral, with no institutional funding or parent company, consistent with a steady organic-growth trajectory.

Name

Charter Technology Solutions

Legal name

Charter Technology Solutions

Website

https://charterts.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Charter Technology Solutions is a privately held managed IT services provider delivering managed IT, cybersecurity, cloud, and IT consulting to charter schools, K-12 institutions, nonprofits, and SMB/mid-market businesses across the Northeast US and Georgia through nine regional offices.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Public Career & Technical Education (CTE) Centers & Programs (EDAJAAAJ)

Keywords

• Managed IT services
• IT consulting
• Cybersecurity services
• Cloud services
• IT outsourcing

Headquarters

HQ city

Brooklyn

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Recurring): Ongoing managed IT support delivered as a subscription recurring revenue model. Services include helpdesk support, network monitoring, server administration, cybersecurity, cloud management, and IT asset management. Pricing is based on per-seat or per-device tiers with monthly or annual billing.
2. IT Consulting & Project Services: One-time and project-based professional services including IT strategy, vCIO services, cloud migration, infrastructure design, IT audits, and technology transitions. Billed as one-time professional services or included within managed service packages.
3. Cloud Desktop / VDI (Subscription): Virtual desktop infrastructure and cloud desktop services billed per user on a subscription basis, including centralized management, secure access, and automated backup.
4. IT Outsourcing (Recurring): Full IT outsourcing retainer covering managed IT, cybersecurity, cloud services, helpdesk, and strategic advisory. Offered as a flat-rate monthly retainer with flexible annual contract terms.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Charter Technology Solutions (CTS) is a managed IT services provider that delivers fully outsourced IT management, cybersecurity, cloud services, and strategic IT consulting for charter schools, K-12 institutions, nonprofit organizations, and SMB/mid-market businesses. Core offerings include 24/7 helpdesk and network monitoring, managed cybersecurity (SOC/MDR/SIEM), cloud hosting and migration (Azure, AWS, Google Cloud), Microsoft 365/Google Workspace/Apple ecosystem management, backup and disaster recovery, and vCIO/vCISO advisory. Services are delivered under recurring subscription retainers or project-based engagements across nine regional offices in the Northeast US and Georgia.

Product overview

Charter Technology Solutions (CTS) is a managed IT services provider offering a comprehensive portfolio of technology solutions for charter schools, K-12 institutions, nonprofits, and businesses. The core offering centers on Managed IT Services combined with Cybersecurity Services and Cloud Services, supported by specialized modules including IT consulting, IT outsourcing, backup and disaster recovery, VoIP communications, IT asset management, and physical security solutions. The company operates across multiple US locations (New York, Boston, Connecticut) serving organizations with 24/7 support and strategic advisory services.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive outsourced IT management including 24/7 helpdesk support, network monitoring, server administration, backup and disaster recovery, and IT procurement for schools, nonprofits, and businesses. Delivered as a recurring subscription under per-seat or per-device monthly/annual billing.
• IT Consulting & Projects Strategic IT planning, vCIO services, IT budgeting, cloud and infrastructure design, and project-based IT consulting for organizations undertaking technology transformations.
• Cybersecurity Services Multi-layered security offering including managed SOC, SIEM, MDR, endpoint and network security, advanced firewalls, dark web monitoring, email filtering, penetration testing, and security awareness training, with support for compliance programs.
• Cloud Services End-to-end cloud offerings covering cloud hosting, managed cloud operations, cloud desktop/VDI, public/hybrid and private cloud deployments, and cloud migration services across Microsoft Azure, AWS, and Google Cloud.
• IT Outsourcing Fully outsourced IT function delivered as a flat-rate monthly retainer, providing a dedicated team, strategic advisory, and 24/7 support to replace or supplement an in-house IT department.
• Cloud Desktop / Managed Desktop VDI Virtual desktop infrastructure and cloud desktop services providing secure, centralized, managed desktop access from any device, with automated backup and lifecycle support.
• VoIP & Unified Communications VoIP telephone systems, Teams phones, conferencing solutions, and unified communications management for organizations migrating from legacy telephony.
• Backup & Disaster Recovery Managed backup solutions with offsite replication and disaster recovery planning to ensure business continuity for client environments.
• Virtual CISO (vCISO) Virtual Chief Information Security Officer services delivering strategic security leadership, risk assessments, governance, and compliance program oversight on a fractional basis.
• IT Audits and Assessments One-time audit engagements including cyber insurance audit, network security assessment, vendor audit, compliance audit, and IT security audit to evaluate risk and readiness.
• Infrastructure Design & Office Build-Out IT infrastructure design, structured cabling, low-voltage wiring, AV systems, access control, digital signage, and surveillance camera deployment for new building construction, office relocation, and facility expansion projects.
• AI Implementation & Support AI enablement services including implementation and ongoing support for Microsoft CoPilot, Google Gemini, and other enterprise AI tools, along with business process automation and RPA implementations.

Quantifiable outcome

• 75% IT issue reduction after 3 months of managed service engagement
• +7 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationCTS is a certified Microsoft partner providing Microsoft 365, Microsoft Teams, SharePoint, Microsoft Exchange, Teams Phones and Conferencing, Microsoft Azure, Microsoft CoPilot, and Teams Rooms solutions. Deep integration across the full Microsoft ecosystem for education and business clients.
• GooglecoreTechnology or IntegrationCTS provides Google Workspace, Google Cloud, Google Gemini, Apple Business Manager, and Apple School Manager solutions, supporting organizations that use Google's productivity and collaboration tools.
• ApplecoreTechnology or IntegrationCTS supports the Apple ecosystem including iOS, macOS, tvOS device management, Apple Business Manager, and Apple School Manager, serving education clients and businesses with mixed device environments.
• Amazon Web Services (AWS)coreTechnology or IntegrationCTS provides AWS cloud services including cloud migration, hosting, and cloud management, leveraging AWS infrastructure for client workloads and hybrid cloud environments.
• Microsoft AzurecoreTechnology or IntegrationCTS delivers Microsoft Azure cloud services including migration, infrastructure management, and hybrid cloud deployment for organizations using the Azure ecosystem.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Lightspeed Systems: K-12-focused IT and student-safety vendor. Directly comparable to CTS's education vertical expertise but specializes in filtering, monitoring, and device management rather than full managed IT.
• Managed Methods: K-12 cybersecurity vendor competing for the same charter school and district budgets CTS serves. A partial competitor focused on Google Workspace and Microsoft 365 security posture.

Broad incumbents

• Arctic Wolf: Security operations provider offering MDR and managed SIEM. Overlaps with CTS's cybersecurity stack (SIEM, MDR, SOC) and competes for the same mid-market and education security budgets.
• eSentire: Pure-play MDR/managed cybersecurity provider. Comparable to CTS's managed SOC, SIEM, and MDR offerings but specialized in cybersecurity rather than full-service managed IT.
• Computacenter: Large UK/global IT services provider with a broad managed services, cloud, and workplace portfolio. Overlaps with CTS in managed IT and cloud services but operates at significantly greater scale and breadth.
• Insight Enterprises: Global IT solutions and managed services provider serving mid-market and enterprise clients. Overlaps with CTS on cloud migration, managed IT, and Microsoft ecosystem services as part of a much broader portfolio.

Direct peers

• CMIT Solutions: National managed IT services franchise network serving SMB and mid-market clients with managed IT, cybersecurity, and cloud services — directly comparable to CTS in customer profile and service offering breadth.
• Custom Computer Specialists: Long Island, NY-based managed IT services provider with a comparable SMB/mid-market and education customer mix. Closely aligned in geography, service portfolio (managed IT, cloud, cybersecurity), and target verticals.
• Dataprise: Mid-Atlantic managed IT services provider with comparable managed IT, cloud, cybersecurity, and vCIO services for SMB/mid-market and education-adjacent clients. Similar recurring-revenue model and regional scaling playbook.

Others

• ConnectWise: Leading provider of MSP business management, RMM, and PSA software. Adjacent to CTS as a tooling platform that powers many MSPs; not a direct competitor but shapes the operational backbone of the managed services industry.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCPp27LnjO9TIPUOiS_Ftopw
• LinkedInlinkedin.com/company/charterts
• Instagraminstagram.com/charterts
• Xx.com/charterts

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charter Technology Solutions