What Custom Computer Specialists does

Custom Computer Specialists (CCS) is a US-based managed IT services and cybersecurity provider founded in 1979 and headquartered in Hauppauge, New York. The company delivers managed IT, managed security, cloud, networking, VoIP, business continuity, and compliance services to mid-market and enterprise clients across eight verticals: K-12 education, higher education, state and local government, healthcare, corporate, financial services, legal, and defense/DoD contractors. CCS operates through dedicated account executives and an extensive technology partner ecosystem that includes Cisco, Microsoft (Gold Partner), VMware, Barracuda, and Datto, and is the exclusive Infinite Campus channel partner in the Mid-Atlantic and Northeast US for over 20 years, supporting 8 million+ students across 47 states.

The company's core technology stack combines a SOC 2 Type 2 certified managed services platform with a fully managed Security Operations Center, an Azure and Microsoft 365 cloud practice, a Cisco-based networking practice, and proprietary software products. Proprietary products include CCS Connected Voice (cloud VoIP with MS Teams Operator Connect integration), AI Advantage Navigator and AI Risk Navigator (NIST AI RMF-aligned AI governance and adoption frameworks), and a suite of Infinite Campus extensions (CCS Backpack, DataViz, Lingo, TeacherTime, Care Suite), plus HI-IQ, an interventional radiology information system co-developed with the Society of Interventional Radiology. CCS holds CMMC Registered Practitioner Organization (RPO) status, HIPAA compliance expertise, and integrates with translation, SASE, and Microsoft cloud infrastructure.

CCS makes money primarily through subscription-based managed services contracts priced at three tiers ($15/user/month Service Desk, $99/device/month Co-Managed IT, $135/month Complete Support), supplemented by professional services (onsite staffing), managed security and SOC services, software subscriptions for Infinite Campus extensions, and VoIP communications. Revenue is recurring and contractually anchored. The company is privately held and PE-backed by Columbia River Partners (announced 2022-02), with an active acquisition strategy that has added Clarity Technology Group and Local Stratus (2023-12, Mid-Atlantic) and eKeeper Systems (2026-01, Midwest). CCS has 450-500 employees across six regional offices and has been named to the CRN MSP 500 Elite 150 for 11 consecutive years, with a 98% client retention rate.

Name

Custom Computer Specialists

Legal name

Custom Computer Specialists

Website

https://customonline.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

251–500 employees

Short description

Custom Computer Specialists is a US-based managed IT and cybersecurity provider serving mid-market and enterprise clients across education, government, healthcare, defense, and corporate verticals with managed services, security, cloud, VoIP, AI governance, and proprietary Infinite Campus and HI-IQ software products.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud Compliance, Audit & Continuous Controls Monitoring (CCM/GRC) (HDABAHAI)

akta.pro secondary industry

Continuous Controls Monitoring (CCM) (HDADAHAE)

Keywords

• Managed IT services
• Managed security services
• Cybersecurity consulting
• Cloud infrastructure
• Compliance advisory

Headquarters

HQ city

Hauppauge

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly revenue from managed IT services with tiered pricing structures. Service Desk at $15/user/month, Co-Managed IT at $99/device/month, and Complete Support at $135/month. These subscription-based services provide predictable monthly recurring revenue.
2. Professional Services / Onsite Staffing: Flexible onsite technical staffing services providing dedicated IT professionals who work directly within client organizations. Revenue generated through staffing placements, with scalable support based on business cycles and project needs.
3. Software Solutions (Infinite Campus Ecosystem): Revenue from Infinite Campus-related software products including CCS Backpack, Data Visualization, Lingo, TeacherTime, and Care Suite. These enhance the Infinite Campus Student Information System for K-12 districts.
4. Managed Security Services: Managed SOC and cybersecurity services providing enterprise-level security monitoring, threat detection, and incident response. Includes dark web monitoring, vulnerability management, and penetration testing as-a-service.
5. VoIP / Communications Solutions: CCS Connected Voice cloud-based VoIP solution providing business communications. Revenue from subscription-based voice services with enterprise-grade calling features, MS Teams Operator Connect integration.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Custom Computer Specialists (CCS) delivers managed IT services, managed security operations, cloud, networking, VoIP, business continuity, and compliance advisory for mid-market and enterprise organizations. The firm also develops and sells proprietary software solutions including the CCS Connected Voice VoIP platform, AI Advantage Navigator, AI Risk Navigator, a suite of Infinite Campus extensions for K-12 education, and the HI-IQ interventional radiology information system.

Differentiator

Problem solved

Functional benefit

Brands

• AI Risk Navigator: Solution designed to help organizations manage AI responsibly by operationalizing the NIST AI Risk Management Framework, addressing compliance, transparency, and bias.
• AI Advantage Navigator
• CCS Connected Voice
• CCS Backpack
• CCS Data Visualization
• CCS Lingo
• CCS TeacherTime
• CCS Care Suite
• HI-IQ

Products and services

• Managed IT Services Recurring fully managed or co-managed IT support including help desk, 24/7 network monitoring, automated backups, security patch management, and strategic IT planning offered in three subscription tiers (Service Desk $15/user/month, Co-Managed IT $99/device/month, Complete Support $135/month).
• Managed Security Services Fully managed Security Operations Center (SOC) providing continuous threat monitoring, analysis and response, including O365 and cloud monitoring, dark web monitoring, risk assessments, vulnerability management, network and endpoint monitoring, and penetration testing.
• vCISO / Virtual CIO Virtual CISO/CIO advisory service that provides executive-level technology and security leadership, strategic planning, and compliance oversight for organizations without a full-time in-house CISO or CIO.
• Onsite Staffing Flexible onsite technical staffing services placing dedicated IT professionals directly within client organizations, with scalable support tied to business cycles and project needs.
• CMMC Compliance Cybersecurity Maturity Model Certification consulting and implementation services delivered as a CMMC Registered Practitioner Organization (RPO), supporting defense and DoD contractors through assessment and remediation.
• HIPAA Compliance HIPAA compliance advisory and IT infrastructure services for healthcare organizations covering patient data protection, telehealth, and regulatory compliance.
• Business Continuity / Disaster Recovery Business continuity and disaster recovery services, including ransomware incident response, endpoint rebuild, and restoration of mission-critical operations, with proven recoveries of 90-95% of systems.
• CCS Connected Voice (VoIP) Cloud-based VoIP business communications platform that replaces traditional landlines with internet-powered calling, offering scalable architecture, advanced call management, remote/hybrid work enablement, and MS Teams Operator Connect integration.
• AI Advantage Navigator AI implementation and adoption framework (Envision, Enable, Embed, Evolve) that helps organizations move beyond AI pilots to measurable production outcomes, with ROI tracking across hours returned per user, cycle-time reduction, and license utilization.
• AI Risk Navigator AI governance solution that operationalizes the NIST AI Risk Management Framework (Govern, Map, Measure, Manage) to address compliance, transparency, and bias while embedding risk management throughout the AI lifecycle.
• Infinite Campus Software Suite (CCS Backpack, CCS Data Visualization, CCS Lingo, CCS TeacherTime, CCS Care Suite, CCS Client Success) Suite of proprietary extensions for the Infinite Campus Student Information System used by K-12 districts, covering paperless document posting, interactive dashboards, multilingual parent engagement, parent-teacher conference scheduling, prepaid premium support, and client success services.
• HI-IQ Interventional radiology information system developed in collaboration with the Society of Interventional Radiology, managing patient scheduling, tracking, inventory, and QA processes for hundreds of hospitals nationwide.
• Cloud Solutions Cloud infrastructure design and management services built on Microsoft Azure and Microsoft 365, including Azure cost optimization (e.g., 50%+ cost reduction) and migration services.
• Network Architecture / Project Services Network and data center infrastructure project services including Cisco-based network design, virtualization (VMware), and execution of large-scale IT infrastructure projects.
• School Safety Solutions School safety technology solutions for K-12 districts supporting physical security, surveillance, and student/staff protection initiatives.
• Building Safety Solutions Building safety strategy solutions covering physical security, surveillance, employee safety, and asset protection to reduce liability and maintain continuity.

Quantifiable outcome

• 98% client retention rate
• +8 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability6 records

Feature10 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Barracuda NetworkscoreGTM or Marketing Partner · 16 March 2026CCS was named XDR Partner of the Year in the 2026 Barracuda Partner Awards at Barracuda's Sales Kickoff conference in Atlanta. The award recognizes channel partners that consistently deliver exceptional customer outcomes and drive innovation within Barracuda's partner ecosystem.
• Clarity Technology GroupminorOthers · 8 December 2023Acquisition to expand presence in Mid-Atlantic region and enhance cloud and communications capabilities. Part of strategic growth through acquisition.
• Local StratusminorOthers · 8 December 2023Acquisition to expand presence in Mid-Atlantic region and enhance cloud and communications capabilities. Part of strategic growth through acquisition.
• Infinite CampuscoreChannel Partner/ Reseller/ DistributorCCS is the exclusive Infinite Campus channel partner in the Mid-Atlantic and Northeast United States for over 20 years. The partnership provides K-12 school districts with implementation, training, custom reporting, integrations, and ongoing support for the student information system.
• CiscocoreTechnology or IntegrationTechnology partnership with Cisco for networking solutions. CCS team holds over 1,000 certifications and provides 24/7 expert management for Cisco-based networking infrastructure.
• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner status with expertise in Azure, Microsoft 365, Teams, and related Microsoft technologies. CCS provides Azure optimization, cloud solutions, and Teams Operator Connect integration.
• VMwarecoreTechnology or IntegrationEnterprise partner status with VMware for virtualization and cloud infrastructure solutions. CCS provides virtualization services and data center solutions using VMware technologies.
• Barracuda NetworkscoreTechnology or IntegrationStrategic partnership with Barracuda for cybersecurity solutions including XDR technology. CCS named XDR Partner of the Year 2026 for commitment to proactive cybersecurity monitoring and threat detection. CCS accepted award at Barracuda Sales Kickoff in Atlanta.
• DattominorChannel Partner/ Reseller/ DistributorDatto networking partner providing business continuity and networking solutions. CCS offers Datto-based solutions for backup and disaster recovery.
• Society of Interventional RadiologycoreStrategic or Co-development PartnerCollaboration with the Society of Interventional Radiology to offer HI-IQ, the leading interventional radiology information system. CCS provides this software solution managing interventional radiology workflow for hundreds of hospitals nationwide.
• eKeeper Systems, Inc.minorOthersAcquisition of Indiana-based eKeeper Systems, Inc. to strengthen Midwest presence. This acquisition expanded CCS's footprint in the Indiana/Midwest region.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• CDW: Broad IT solutions provider and reseller with much larger scale and nationwide presence, serving overlapping customer segments (education, government, healthcare, corporate). Incumbent with extensive catalog offerings but less MSP specialization than CCS.
• SHI International: Large IT solutions provider offering hardware, software, and services to enterprise and public sector customers. Overlapping vendor partnerships (Microsoft, Cisco, VMware) and customer base but broader portfolio and significantly larger scale.

Direct peers

• ConvergeOne: IT services provider specializing in collaboration, networking, data center, and cloud solutions with similar enterprise customer focus. Comparable Cisco/Microsoft partnership ecosystem and managed services orientation.
• Dataprise: Mid-Atlantic headquartered managed services provider with comparable mid-market and enterprise focus across managed IT, cybersecurity, and cloud services. Direct competitor in overlapping East Coast verticals including education, healthcare, and government.
• TPx Communications: Managed IT and unified communications provider with comparable offerings in managed services, UC/VoIP, and cybersecurity. Similar SMB to mid-market customer base and overlap in CCS Connected Voice product category.
• NexusTek: National managed IT and cloud services provider with end-to-end offerings spanning managed services, cloud hosting, cybersecurity, and IT consulting. Comparable mid-market and enterprise customer base with similar service portfolio breadth.
• eSentire: Pure-play MSSP providing 24/7 managed detection and response, digital forensics, and incident response services. Comparable to CCS's Managed SOC services and security-centric customer profile, particularly in regulated industries.
• Ahead: IT services provider offering managed services, security, cloud, and infrastructure solutions with deep enterprise and mid-market presence. Similar consulting-led approach to digital transformation and operational IT modernization.
• Ntiva: National managed IT services and cybersecurity provider with similar service breadth including managed security, cloud, vCIO, and onsite staffing. Comparable mid-market positioning with overlapping customer segments in education, government, and healthcare.
• BlueVoyant: Managed Security Service Provider (MSSP) specializing in managed detection and response, threat intelligence, and third-party cyber risk management. Comparable to CCS's Managed SOC offering and similar MSSP Alert Top 250 positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/custom-computer-specialists
• Xx.com/custom1979
• Facebookfacebook.com/Custom-Computer-Specialists-175644542635078

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Custom Computer Specialists