What SD&A Teleservices, Inc. does

SD&A Teleservices, Inc. is a veteran-owned, privately held professional services firm founded in 1983 and headquartered in Los Angeles, California, that provides outbound and inbound telefundraising, subscription sales, and membership growth services to nonprofit organizations in the United States. Its primary vertical is performing arts — symphonies, orchestras, theaters, and dance companies — with secondary coverage of museums, public broadcasting, zoos and aquariums, botanical gardens, hospitals, and other cultural, environmental, and humanitarian nonprofits. The company operates dedicated program teams and nationwide TeleCenters supplemented by remote agents, and staffs performing arts campaigns with callers trained in box-office language and seasonal patron lifecycles.

The firm's core technology is FLEX, a proprietary calling platform built to transition phone rooms from onsite to remote work while maintaining PCI-DSS-compliant payment processing and a calling environment isolated from the internet. SD&A supplements FLEX with AI-enhanced data modeling trained on decades of subscription, single-ticket, and telefundraising performance data to produce overlays — including propensity to give, contactability, channel affinity, and credit-card responsiveness — that target the right donor with the right offer. The platform integrates with mail, email, and digital touchpoints for multichannel attribution, and supports inbound donor-support workflows as well as outbound sustainer lifecycle, cultivation, lapsed reactivation, membership renewal, and annual fund appeal campaigns.

SD&A earns revenue through quote-based, project- and retainer-style professional services contracts scoped to each client's campaign objectives, with pricing not publicly disclosed. Go-to-market is consultative direct sales to enterprise and mid-sized nonprofit organizations, supported by a company website, LinkedIn, and Facebook presence. The company holds PCI-DSS compliance for payment handling and Verified Veteran-Owned Small Business (VOSB) certification, and reports cumulative client-impact metrics of $1B+ raised for nonprofits and 30M+ donor connections since inception. No parent company, subsidiaries, funding rounds, or M&A activity are disclosed.

Name

SD&A Teleservices, Inc.

Legal name

SD&A Teleservices, Inc.

Website

https://sdats.com

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

251–500 employees

Short description

SD&A Teleservices is a veteran-owned, Los Angeles-based professional services firm that provides telefundraising, subscription sales, and membership growth campaigns for U.S. nonprofit organizations, primarily performing arts and cultural institutions. The firm operates nationwide TeleCenters and remote agents using its proprietary FLEX calling platform with PCI-compliant security and AI-enhanced data modeling.

Ownership category

akta.pro rank

Product category

Nonprofit Fundraising Services

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Fundraising & Donor Acquisition Calling (Nonprofit) (BPAAADAJ)

akta.pro secondary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

Keywords

• Telefundraising services
• Nonprofit fundraising
• Subscription sales
• Membership development
• Performing arts fundraising

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telefundraising Services: Outbound telemarketing services to raise funds for nonprofit organizations. Campaigns are built around each client's mission and tailored to their specific fundraising goals, donor base, and organizational needs.
2. Subscription Sales: Season renewal calls and single ticket conversion services for performing arts organizations, protecting and growing subscriber revenue through the patron lifecycle.
3. Membership Growth Services: Membership development and renewal campaigns that protect membership revenue year over year, growing donor engagement and lifetime value.
4. Inbound Donor Support: Inbound call handling services that turn donor inquiries into lasting relationships, including transaction processing, donor cultivation, and retention with upsell opportunities.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

SD&A Teleservices provides outsourced telefundraising, subscription sales, and membership growth services to nonprofit organizations, primarily performing arts institutions and cultural nonprofits. The company delivers these services through national TeleCenters and remote agents using its proprietary FLEX calling platform, with PCI-compliant payment processing and AI-enhanced data modeling to target donors.

Product overview

SD&A Teleservices is a veteran-owned telemarketing firm offering telefundraising, subscription sales, and membership growth services for nonprofit organizations since 1983. The company's core technology offering is the proprietary FLEX platform, which provides remote call center capabilities with PCI-compliant security and robust reporting. Services include inbound donor support, national outbound call center programs, and specialized performing arts services. All offerings leverage data modeling boosted by AI technology to target the right donor with the right offer at the right moment.

Differentiator

Problem solved

Functional benefit

Products and services

• FLEX Platform A proprietary calling platform that enables agents to work from home with seamless campaign management, PCI-compliant security, and robust reporting. It recreates an in-person phone room through application-based tools for arts and cultural organizations.
• Inbound Services Inbound donor support services that turn every inbound call into a lasting relationship, with trained fundraisers maximizing donor lifetime value through mission-first language and seamless white-label integration.
• National Call Center Services National outbound call center programs covering the full donor lifecycle including sustainer life cycle management, cultivation, lapsed reactivation, membership renewals, and timed appeal campaigns coordinated with multichannel touchpoints.
• Performing Arts Services
• Telefundraising Core telefundraising service for nonprofit organizations, raising funds, selling subscriptions, and growing membership for cultural nonprofits. Campaigns are built around each client's mission and tailored to their specific fundraising goals, donor base, and organizational needs.

Quantifiable outcome

• $1B+ raised for nonprofit organizations nationwide
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Blackbaud: Blackbaud is a large nonprofit technology company providing donor CRM, fundraising, payment, analytics, and engagement software. It is a broad incumbent because it serves the same nonprofit organizations and supports the same donor-lifecycle workflows, but does not primarily operate a telephone fundraising workforce.
• RNL (Ruffalo Noel Levitz): RNL provides fundraising, enrollment, engagement, and direct-response services to nonprofits and higher education. It is a broad incumbent because it competes for institutional fundraising budgets and uses multichannel donor-engagement capabilities, although it is not a dedicated telemarketing call center.
• Teleperformance: Teleperformance is a global customer-experience and contact-center outsourcing provider with large-scale inbound and outbound voice operations. It is a broad incumbent because it shares the telephone delivery and managed-service model, but serves a much broader set of industries.
• Foundever: Foundever is a global customer-experience and BPO provider with inbound and outbound contact-center capabilities. It is a broad incumbent because it can compete for outsourced voice programs and has similar distributed-agent infrastructure, but does not focus on nonprofit fundraising.
• Concentrix: Concentrix is a global customer-experience and business-process-outsourcing company providing omnichannel customer support, sales, and contact-center services. It is a broad incumbent because its operating model overlaps SD&A's distributed call-center delivery, though it lacks the nonprofit and arts specialization.

Direct peers

• Pursuant: Pursuant is a nonprofit growth and fundraising agency offering donor acquisition, telefundraising, direct response, and related data-driven services. It is a direct peer because it serves similar nonprofit organizations and manages donor engagement and fundraising campaigns.
• Grizzard: Grizzard is a direct-response fundraising and communications agency serving nonprofits, with capabilities spanning donor acquisition, appeals, loyalty, and multichannel engagement. It is a direct peer because it competes for nonprofit fundraising programs and combines strategic services with donor outreach.
• Donor Services Group: Donor Services Group provides outsourced fundraising and customer-service solutions, including telephone fundraising, donor acquisition, retention, and data services. It is a direct peer because it uses contact-center operations to serve nonprofit clients across the donor lifecycle.
• InfoCision: InfoCision provides contact-center, telemarketing, and nonprofit fundraising services, including donor acquisition and retention programs. It is a direct peer because it combines telephone-based donor outreach with fundraising campaign execution for nonprofit clients.
• Strategic Fundraising Group: Strategic Fundraising Group provides outsourced fundraising, donor acquisition, and retention services, including telephone and direct-response programs. It is a direct peer because it competes for similar nonprofit campaign budgets and focuses on donor-lifecycle engagement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sda-teleservices-inc-121635254763
• LinkedInlinkedin.com/company/122038

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SD&A Teleservices, Inc.