Well

Name

Well

Legal name

WELL Gesundheit AG

Website

https://well.ch

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Digital Health Platform

NAICS

Offices of Physicians (6211)

SIC

Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

Patient Portals & Self-Service Access (HLACAEAA), Specialty Pharmacy & Complex Therapy Management Platforms (HLACAKAG), Health & Pharmacy Omnichannel (CRAFAEAK)

Keywords

• Digital health platform
• Telemedicine services
• Electronic prescriptions
• Online appointment booking
• Personal health records

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform fees / value-added services: Well generates revenue by providing a digital platform that connects patients with healthcare providers, pharmacies, and insurers. The platform simplifies administrative processes for providers and improves treatment quality. Revenue is likely derived from transaction/subscription fees from healthcare providers and insurers on the platform, as well as potential take-rate on services booked through the platform (e.g., telemedicine consultations, medication orders, vaccination consultations). The company is backed by large insurance and healthcare companies (CSS, Visana) and an online pharmacy (DocMorris), suggesting a multi-sided platform model.

Distribution channels5 records

Marketing channels7 records

Core offering

Well operates an open digital health platform (mobile iOS/Android app and web presence) that connects Swiss patients with doctors, pharmacies, telemedicine providers, health insurers, and healthtech firms in a single ecosystem. The app enables users to verify their digital identity, check symptoms, book medical appointments, receive and redeem electronic prescriptions (E-Rezept), order medications, conduct online skin checks, review vaccination status, and store all health information in a centralized encrypted health dossier.

Product overview

Well is a single, unified digital health platform (Well App) for Switzerland that combines multiple healthcare services in one mobile application. The platform connects patients with doctors, pharmacies, health insurers, and other healthcare providers. The core Well App integrates several functional modules including a Symptom Checker for health assessment, Appointment Booking for scheduling with healthcare providers, E-Prescription (E-Rezept) for digital prescription management, a Health Dossier for storing medical records, Telemedicine Callback Service for remote consultations, Digital Identity Verification for secure authentication, an Online Skin Check (Haut-Check) for dermatological consultations, a Vaccination Check (Impfcheck) for immunization status review, and Medication Ordering for online pharmacy services. The platform serves as an open ecosystem, enabling various healthcare stakeholders (providers, insurers, pharmacies) to interact with patients through a centralized digital channel.

Differentiator

Problem solved

Functional benefit

Brands

• Well-App: Mobile health application providing symptom checking, appointment booking, e-prescriptions, and health dossier management.

Products and services

• Well App A free mobile health platform application (iOS and Android) for Swiss residents that enables symptom checking, doctor and pharmacy appointment booking, electronic prescriptions (E-Rezept), medication ordering, online skin checks, vaccination checks, telemedicine callbacks, and centralized health dossier management. The app integrates with Swiss healthcare partners (CSS, Medi24, Visana, Galenica, DocMorris, Swiss Medical Network) to connect patients with the broader healthcare ecosystem.

Quantifiable outcome

• Well's open platform is designed for all people in Switzerland, with national roll-out commenced in 2022.
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Seven partnerships are on record, tiered core / flagship and minor.

• Medi24core / flagshipStrategic or Co-development PartnerMedi24 is a telemedicine centre of expertise with the equivalent status of a Swiss medical practice. It employs more than 150 doctors, nurses, and medical assistants who carry out teleconsultations, advise on medical issues, and provide 24/7 telephone services. Medi24 developed DoctorChat and the symptom checker for the Swiss market. Well integrates Medi24's telemedicine services directly into the platform.
• DocMorriscore / flagshipStrategic or Co-development PartnerDocMorris is one of the leading companies in the online pharmacy, marketplace, and professional healthcare sectors, operating the largest online pharmacy in Germany with strong brands across Europe. Like Well, DocMorris pursues the vision of creating a digital health ecosystem. DocMorris is a founding joint venture partner and investor in Well, enabling online medication ordering through the Well platform.
• KPTminorChannel Partner/ Reseller/ DistributorKPT, a Swiss health insurer, joined the Well platform with its KPTwin.smart product integrated into the Well app (screenshot published January 2023). KPT distributes Well's digital health services to its policyholders.
• Réseau DeltaminorChannel Partner/ Reseller/ DistributorRéseau Delta is a health network in French-speaking Switzerland. A partnership announced in April 2022 enabled Well to expand to French-speaking Switzerland, bringing new medical professionals and patients onto the platform.
• Swiss Physician Networks (Ärztenetzwerke)minorChannel Partner/ Reseller/ DistributorWell announced a partnership in February 2022 with physician networks (Ärztenetzwerke) covering 10 cantons. These networks bring GPs and specialists onto the Well platform, digitalizing patient treatment pathways and appointment booking.
• Moser Healthcare Solutions AGminorStrategic or Co-development PartnerDr. Noëlle Moser–van der Geest, Partner at Moser Healthcare Solutions AG, provided expert endorsement of Well's platform, noting its contribution to reducing administrative burden on medical staff and placing patients at the center of care.
• aha! Swiss Allergy CentreminorGTM or Marketing PartnerThe aha! Swiss Allergy Centre co-brands allergy-related health content with Well (e.g., National Allergy Day 2026 coverage), providing webinars, live sessions, and information on pollen allergy through Well's news platform.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• DocMorris: European online pharmacy and digital health marketplace. A founding partner and shareholder of Well, but also an incumbent with its own direct-to-consumer app — a comparable player in online medication ordering and an important ecosystem reference point.
• CompuGroup Medical: Large European health-IT vendor offering practice software, e-prescription, patient portals and telematics infrastructure to physicians, hospitals and pharmacies. A broader incumbent providing the underlying rails (including e-prescription) that platforms like Well integrate on top of.
• Galenica: Switzerland's leading fully integrated pharmacy, wholesale and pre-wholesale operator with 500+ own and partner pharmacies. A founding partner and shareholder of Well, but also a broader incumbent with its own digital pharmacy services that compete for the same Swiss e-commerce pharmacy demand.

Emerging players

• Ada Health: AI-powered symptom assessment and care-navigation platform used by health systems, insurers and consumers globally. Comparable to Well's symptom-checker and triage layer, but without Well's integrated Swiss provider, pharmacy and insurer rails.

Direct peers

• OnlineDoctor: Swiss teledermatology platform that lets patients upload photos and receive a specialist opinion within 24-48 hours. Directly comparable to Well's 'Haut-Check' (Online Skin Check) add-on module and a direct Swiss specialist competitor.
• BetterDoc: Swiss-anchored digital health platform helping patients find specialists, book appointments and access second opinions, with insurance- and employer-funded distribution. Overlaps with Well's appointment-booking and navigation modules in the Swiss market.
• Doctena: Online doctor appointment-booking platform active across Luxembourg, Belgium, the Netherlands, Germany, Switzerland and Austria. Closely comparable to Well's appointment-booking layer and competes in the same Swiss provider segment.
• Doctolib: France- and Germany-based digital health platform offering online appointment booking, telemedicine, and an EHR-style patient record. Like Well, it stitches together patients, providers and (in some markets) insurers on a single platform, but at a much larger scale.
• Kry/Livi: European direct-to-consumer virtual care platform combining symptom checking, video consultations, prescriptions and referral booking. Operates in Sweden, Norway, France, Germany and the UK, and is a comparable digital-primary-care model to Well.

Regional players

• Medgate: Swiss telemedicine provider offering 24/7 teleconsultations, symptom assessment and e-prescription services to insured patients, including via CSS and other Swiss health insurers — a direct domestic competitor to Well's telemedicine and symptom-checker modules.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/well_health_app
• LinkedInlinkedin.com/company/well-gesundheit-ag

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Well