My Computer Works

What My Computer Works does

My Computer Works is a privately held US-based remote technical support provider founded in 2004 and headquartered in Scottsdale, Arizona. The company delivers personal computer and peripheral help desk services to home users, small businesses, and select verticals (notably realtors and senior living communities), reaching customers across all 50 US states and Canada via phone-based intake and remote desktop sessions with US-based technicians. Core offerings center on remote diagnostics, malware and virus removal, software installation, system optimization, printer and smart device support, and scam protection, layered on top of subscription membership plans (monthly, annual, Executive, and Priority One tiers), per-minute pay-as-you-go support, and on-site in-home services delivered through a 50-state independent contractor network at rates up to $295/hour.

The underlying service relies on remote desktop technology enabling technicians to take temporary control of customer machines across Windows, Mac, Android, and iOS, with cloud-based encrypted backup as a premium feature on the Executive tier. The company complements its services with e-commerce hardware sales of branded HP and Lenovo bundles ($799.99–$1,030) including migration and setup, capturing hardware-adjacent revenue and using the support relationship as a procurement channel.

Commercially, My Computer Works generates revenue through four streams: recurring subscriptions, per-minute usage-based billing, professional services for on-site work, and hardware sales. Marketing is heavily content-driven, leveraging a long-tail SEO blog, organic search presence, customer testimonials, and third-party review platforms (Google, Angie's List, HomeAdvisor), with the company reporting an average NPS of 90% and 125,000+ lifetime customers served. Operations run 13 hours daily (8 AM–9 PM local), 7 days per week, supported by a very small core employee base (1–10) that depends on distributed contractor labor for any physical service work.

Name

My Computer Works

Legal name

My Computer Works, Inc.

Website

https://mycomputerworks.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

My Computer Works is a Scottsdale-based, US-founded (2004) remote computer and peripheral help desk support provider serving individual consumers, small businesses, and verticals including realtors and senior living communities across all 50 US states and Canada via subscription, per-minute, and on-site plans.

Ownership category

akta.pro rank

Product category

IT Support and Computer Repair Services

NAICS

Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), Onsite/Field IT Support Services (BPAEABAC), Business Desktops (Commercial PCs) (HDACAAAB)

Keywords

• Remote tech support
• Computer repair services
• IT helpdesk support
• Data backup services
• Small business IT support

Headquarters

HQ city

Scottsdale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Revenue model

1. Subscription Memberships: Monthly and annual subscription plans providing ongoing computer repair and tech support services. Customers pay recurring fees for access to technical support, tune-ups, and troubleshooting assistance. Monthly plans are month-to-month with no penalty for cancellation. Annual plans require 12-month commitment.
2. Per-Minute Service: Pay-as-you-go option where customers are charged per minute of service time. Requires minimum minute purchase in advance. Cannot be used for slow computers or infected systems. Time is billed for entire duration of technician connection.
3. On-Site Professional Services: In-home computer services provided by independent contractors (MCW Contractors). Charged at hourly rates up to $295 per hour, separate from and in addition to remote subscription service.
4. Hardware Sales: Sale of pre-configured computer bundles including HP and Lenovo systems with migration and setup services. Products include MCW 17.3" HP Bundle ($930), MCW 16" HP Bundle ($849.99), and MCW 15.6" Lenovo Bundle ($799.99-$1,030).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

My Computer Works provides remote and on-site computer/IT support services delivered by US-based certified technicians to individual home users and small businesses across all 50 US states. Core services include diagnostics, malware and virus removal, software installation, system optimization, printer setup, smart TV and mobile device support, cloud data backup, and the sale of pre-configured HP and Lenovo computer bundles with migration services. Services are offered via subscription memberships, per-minute pay-as-you-go, and hourly on-site professional services.

Product overview

My Computer Works is a tech support services company offering remote and on-site computer repair and IT support primarily for individual home users and small businesses across all 50 US states. The core offering consists of remote technical support delivered by certified US-based technicians accessible via phone or remote computer access, covering diagnostics, malware removal, software optimization, and device setup. Additional service tiers include on-site in-home support (via independent contractors), cloud data backup with unlimited storage, and computer sales through branded hardware bundles (HP and Lenovo). The company operates membership subscription plans (monthly, annual, per-minute, Executive, and Priority One tiers) with service available 13 hours daily, 8 AM to 9 PM.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Computer Support Remote technical support service delivered by certified US-based technicians via phone or remote desktop access, covering diagnostics, repairs, software optimization, malware removal, printer setup, smart TV configuration, and troubleshooting for Windows PCs, Macs, smartphones, and tablets. Available 8 AM to 9 PM local time, 7 days a week.
• On-Site Computer Support In-home technical support provided by independent MCW Contractors for hardware, network, and on-site assistance needs. Available in all 50 US states, 7 days a week, 8 AM to 5 PM local time, at hourly rates up to $295 per hour.
• Data Backup Service Cloud-based data backup solution that automatically encrypts selected data and stores it on remote servers. Customers retrieve data via a secure website. Includes unlimited storage and is bundled with the Executive subscription tier.
• MCW 17.3" HP Bundle Pre-configured HP desktop bundle with 17.3-inch touchscreen, AMD Ryzen 5500 processor, 12 GB memory, and 1 TB hard drive, priced at $930 with complimentary data migration and setup services.
• MCW 16" HP Bundle Pre-configured HP laptop bundle with 16-inch touchscreen, Intel Core 5 Processor 120U (10-Core), and 16 GB memory, priced at $849.99 with complimentary migration and setup services.
• MCW 15.6" Lenovo Bundle Pre-configured Lenovo laptop bundle available in two touchscreen configurations: Intel i5-1135G7 with 512 GB hard drive ($1,030) or AMD Ryzen 5 7530U (6-Core) ($799.99), with complimentary migration and setup services.

Quantifiable outcome

• Average NPS Score of 90% across all customers
• +3 more outcomes

Named customers3 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Geek Squad (Best Buy): Best Buy's in-house tech support and repair arm offering remote, in-store, and in-home service for PCs, peripherals, and smart-home devices. Directly comparable consumer/small-business service model but with vastly larger brand reach, store footprint, and bundled point-of-sale contracts.
• Staples EasyTech: Staples' in-store and remote tech support service for PCs, peripherals, and small business IT. Comparable consumer/SMB service model, but delivered through a national retail footprint rather than a phone-driven inside-sales motion.
• Office Depot / OfficeMax Tech Services: Tech support and repair services offered through Office Depot's retail locations, covering PC setup, repair, and small-business IT. Comparable SMB/consumer repair offering, embedded in a national office-supply chain.
• GoDaddy Care: GoDaddy's 24/7 premium support offering for small businesses covering websites, domains, and increasingly device/PC support. Comparable SMB subscription, always-on remote support positioning, though embedded in a much larger web-hosting business.

Direct peers

• HelloTech: On-demand in-home and remote tech support service for consumers and small businesses covering PC repair, smart-home setup, and device troubleshooting. Closely comparable in-home/remote model, US technician base, and consumer pricing structure.
• NerdsToGo: Franchise-based on-site and remote IT support network targeting small businesses and home users with PC repair, network setup, and managed services. Closely comparable SMB/consumer focus, subscription-like service plans, and US geographic model.
• Support.com: Remote technical support platform providing subscription-based PC and connected-device help for consumers and small businesses. Closely comparable subscription, remote-delivery model, though historically focused on partner channels rather than direct-to-consumer.
• Computer Troubleshooters: International franchise network offering on-site and remote IT support for small businesses and home users. Comparable on-site/remote service mix, SMB and consumer customer base, and subscription-style support plans.

Emerging players

• Yourtechie: On-demand remote and in-home tech support service for consumers and small businesses, with similar PC repair, setup, and malware-removal offerings. Comparable service catalog and direct-to-consumer delivery, though with a smaller national footprint.
• iFixit: DIY repair platform providing free teardown guides, tools, and parts for consumer electronics and PCs. Not a direct support competitor, but represents the free DIY alternative that increasingly substitutes for paid tech support services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/mycomputerworks
• Xx.com/MyCompWorks
• LinkedInlinkedin.com/company/my-computer-works

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Computer Works