What OrecX does

OrecX is a privately held, international provider of enterprise-grade call recording, quality management, and screen recording solutions, headquartered in Chicago and operating since 2005. The company serves enterprise customers seeking to capture, retain, and review voice and visual agent interactions, typically for compliance, dispute resolution, agent coaching, and operational quality assurance use cases. Its product surface spans three core capabilities: voice call recording for telephony environments, quality management workflows that operationalize review and scoring of captured interactions, and screen recording that pairs visual agent activity with audio. The firm positions itself as an "international provider," indicating a go-to-market footprint that extends beyond US borders, though the specific country distribution of customers was not disclosed in the input data.

The company is co-founder-led and privately held, with Steve Kaiser serving as co-founder and CEO, Bruno Haas as founder and CTO, and Bruce Kaskey as co-founder. Functional leadership is rounded out by VPs of Sales, Customer Support, and Product Development & Software Consulting. With a headcount of 11-50 employees, OrecX operates as a focused, small-to-midsized niche vendor in the broader conversation intelligence and contact center technology category — a market increasingly occupied by larger, AI-native platforms. The company's go-to-market appears to be direct enterprise sales, consistent with its "enterprise grade" positioning and international customer footprint, though specific pricing, contract structure, channel, and customer-logo data were not provided in the supplied sources. Similarly, no funding rounds, revenue figures, or named customer references were available, constraining deeper financial characterization.

The absence of disclosed AI-specific differentiators (proprietary models, research, benchmarks, or patents) in the supplied data suggests OrecX competes primarily on capture reliability, telephony/UC integration breadth, compliance-grade retention, and operational QA workflow depth rather than on AI-native analytics. Its nearly 20-year operating history and co-founder continuity indicate durability in a market segment where switching costs (archived recordings, integration touchpoints, QA processes) can anchor customer retention, even as larger competitors extend into adjacent AI-driven conversation intelligence.

Name

OrecX

Legal name

CallMiner

Website

https://orecx.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

OrecX is a privately held Chicago-based international provider of enterprise-grade call recording, quality management, and screen recording solutions, founded in 2005 and serving enterprise customers across geographies.

Ownership category

akta.pro rank

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Software Subscription: CallMiner operates on a subscription model providing access to their Eureka platform, recording, analytics, and AI capabilities. Enterprise contracts likely involve per-seat or platform licensing.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

OrecX is an international provider of enterprise-grade call recording, quality management, and screen recording solutions. The platform captures audio and screen interactions from telephony and contact center environments to support compliance monitoring, agent performance management, and operational analytics for businesses operating contact centers. The offering is organized around capture, intelligence, augmentation, and automation capabilities delivered through a conversation intelligence platform with cloud, on-premise, and hybrid deployment options.

Product overview

CallMiner is a unified AI-powered conversation intelligence platform that captures and analyzes 100% of omnichannel customer interactions. The core platform is the CallMiner Eureka Platform, which organizes products into four functional categories: Capture (Record, Screen Record, Redact), Intelligence (Analyze, Visualize), Augmentation (Coach, RealTime), and Automation (Outreach, OmniAgent, LiveTranslate). Additional offerings include Advanced AI and a Solution Catalogue. The platform combines advanced AI, industry-leading analytics, and real-time conversation intelligence to help organizations improve CX, enhance agent performance, and drive automation at scale.

Differentiator

Problem solved

Functional benefit

Products and services

• CallMiner Eureka Platform Core AI-powered conversation intelligence platform that captures, analyzes, and automates customer interactions at scale to improve CX and reduce operational costs for enterprise contact centers.
• CallMiner Record Full-featured recorder providing live monitoring and instantaneous playback with high-quality dual-channel stereo recording (using advanced codecs such as Opus) to support transcription accuracy and downstream analytics for enterprise contact centers.

Quantifiable outcome

• Transcription accuracy improves with higher quality recordings
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature5 records

Partnerships

One partnership is on record.

• Broad Telephony, CRM and Customer Experience Platforms Integration EcosystemcoreTechnology or IntegrationCallMiner integrates with diverse telephony, CRM and customer experience platforms. The platform supports diverse deployment architectures including cloud, on-premise or hybrid configurations, enabling organizations to maximize existing communications investments.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• CallMiner: CallMiner is a conversation intelligence platform that captures and analyzes 100% of omnichannel customer interactions including recorded calls. It overlaps directly with OrecX on call capture and quality analytics, with a heavier AI/analytics orientation.
• Calabrio: Calabrio provides cloud-native contact-center WFO/QM, including call recording, screen recording, and quality management. It is the closest like-for-like competitor to OrecX in the WFO/QM niche, differentiated mainly by cloud-native delivery and broader analytics.

Broad incumbents

• Verint Systems: Verint is a long-standing WFO/QM and customer engagement analytics vendor with enterprise-grade call recording. It overlaps directly with OrecX on recording, QM, and screen-capture use cases while also selling a broader workforce optimization portfolio.
• Five9: Five9 is a cloud contact-center platform that integrates third-party recording/QM capabilities and increasingly embeds its own. It competes with OrecX in mid-market and enterprise opportunities where call recording and QM are part of the contact-center RFP.
• Talkdesk: Talkdesk is a cloud contact-center vendor whose CX Cloud and WFO integrations overlap with OrecX's recording/QM positioning. It represents a typical larger incumbent that competes on bundled platform economics against OrecX's best-of-breed approach.
• RingCentral: RingCentral is a UCaaS/CCaaS provider offering built-in call recording and analytics within its RingCX contact-center product. It competes with OrecX for the unified-communications buyer that prefers a single-vendor recording/QM option.
• Genesys: Genesys is a leading contact-center-as-a-service platform that increasingly bundles recording, QM, and analytics. While broader than OrecX, it competes for the same enterprise spend on compliance-grade interaction recording and quality management.
• NICE: NICE is a market-leading contact-center analytics and WFO/QM suite with deep call recording, quality management, and compliance functionality. It competes with OrecX across the full recording/QM stack but at much greater scale and with broader AI capabilities.
• 8x8: 8x8 provides unified communications and contact-center-as-a-service with native call recording and quality management. It competes with OrecX in segments where buyers prefer an all-in-one UCaaS/CCaaS stack over a standalone recording vendor.

Emerging players

• Cresta: Cresta is an AI-driven real-time agent assist and conversation intelligence platform. While not a traditional recording vendor, it competes for the same AI/QM budget and shifts the category toward intelligence layered on top of recording, where OrecX currently plays.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xx.com/Orecx_Software
• Facebookfacebook.com/106235366142553
• LinkedInlinkedin.com/company/orecx

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OrecX