IGT Solutions
IGT Solutions, rebranded as Atain in May 2026, is an EQT-controlled India-headquartered enterprise services provider operating 31 delivery centers in 13 countries with 25,000+ employees, offering AI-enabled customer experience, trust & safety, enterprise operations, and technology services to global enterprises in travel, banking, retail, and logistics.
- Company typePrivate
- Founded1998
- HeadquartersHaryana, India
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What IGT Solutions does
IGT Solutions, rebranded as Atain in May 2026, is an India-headquartered (Gurugram) enterprise services company operating 31 delivery centers across 13 countries with more than 25,000 employees. Founded in 1998 and controlled by private equity firm EQT, the company has evolved from a traditional business process outsourcing provider into what it terms an Enterprise Orchestration Partner, serving global enterprises in travel and aviation, banking and financial services, retail, and (following its 2025 acquisition of OSSR) FMCG, industrial, and logistics. The leadership team is led by CEO Katie Stein, appointed in April 2024 from Genpact, alongside a C-suite including CFO Ajit Vohra, COO Akhil Agarwal, CPO Rahul Sinha, and Chief Sales Officer Neelam Sawhney.
The company's offerings center on four service lines: AI Customer Experience, Trust & Safety, Enterprise Operations, and Technology Services. Underpinning these is the proprietary TechBud.AI generative AI platform, which holds ISO 42001 certification for responsible AI governance, and the SMART Framework, a proprietary methodology for orchestrating people, processes, and platforms with AI capabilities. Delivery is executed through direct enterprise field sales, supported by a curated technology partner ecosystem that includes Core-tier alliances with NICE (CXone Mpower platform) and Egypt's ITIDA, as well as relationships with SAP, Salesforce, Snowflake, AWS, IBM, and Emu Analytics.
Revenue is generated through outcomes-based commercial models combining subscription/recurring and managed services structures, with pricing negotiated per enterprise contract and tied to assured outcomes rather than traditional time-and-materials. Geographic expansion has accelerated under EQT ownership, with bolt-on acquisitions including Outsourcing Support Services S.R.L (OSSR) for EUR 4.5 million in 2025, adding Romania, Bulgaria, and Serbia operations, a UK-based digital transformation firm acquired in December 2025, and a new delivery center opened in Cairo, Egypt in April 2025 under a strategic alliance with ITIDA.
IGT Solutions firmographics
Firmographics- Name
- IGT Solutions
- Legal name
- Unable to determine - company website at igtsolutions.com returned verification page without loading content
- Website
- https://igtsolutions.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- IGT Solutions, rebranded as Atain in May 2026, is an EQT-controlled India-headquartered enterprise services provider operating 31 delivery centers in 13 countries with 25,000+ employees, offering AI-enabled customer experience, trust & safety, enterprise operations, and technology services to global enterprises in travel, banking, retail, and logistics.
- Ownership category
- akta.pro rank
IGT Solutions industry classification
Industry- Product category
- Business Process Outsourcing and Digital Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Data Engineering, Integration & ETL/ELT Services (BPAEAHAB)
- akta.pro secondary industries
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where IGT Solutions is headquartered
LocationHeadquarters
- HQ city
- Haryana
- HQ country
- India
- HQ region
- Asia
Offices5 records
Markets served
IGT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Enterprise Orchestration Services: The company generates revenue through outcomes-based commercial models, providing AI-driven enterprise orchestration services across customer experience, trust & safety, enterprise operations, and technology services.
- Outcomes-Based Contracts: Revenue is tied to delivering assured outcomes for enterprise clients, positioning the company as a partner rather than a traditional outsourcing vendor.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
IGT Solutions product offering
Product offeringCore offering
IGT Solutions (rebranded as Atain) is an Enterprise Orchestration Partner that delivers AI-enabled business process outsourcing and digital services to global enterprises. It provides four core service lines — AI Customer Experience, Trust & Safety, Enterprise Operations, and Technology Services — anchored by its proprietary TechBud.AI generative AI platform (ISO 42001 certified) and the SMART Framework for orchestrating people, processes, and platforms with AI. The company operates 31 delivery centers across 13 countries and sells outcomes-based solutions to enterprises in travel, banking, retail, FMCG, industrial, and logistics sectors.
Product overview
IGT Solutions (rebranded as Atain in May 2026) operates as an Enterprise Orchestration Partner, offering a portfolio of AI-enabled services organized around four core service lines: AI Customer Experience, Trust & Safety, Enterprise Operations, and Technology Services. The company's value proposition is anchored by two proprietary assets: the TechBud.AI generative AI platform (ISO 42001 certified for responsible AI governance) and the SMART Framework for orchestrating people, processes, and platforms with AI. The company serves global enterprises across travel, banking, and retail sectors, positioning itself as a provider of outcomes-based solutions rather than traditional outsourcing.
Differentiator
Problem solved
Functional benefit
Brands
- TechBud.AI: Proprietary generative AI platform with ISO 42001 certification for responsible AI governance, positioned as a cornerstone of Atain's new value proposition
- SMART Framework
Products and services
- TechBud.AI
- SMART Framework
- AI Customer Experience
- Trust & Safety
- Enterprise Operations
- Technology Services
Quantifiable outcome
- Delivers assured outcomes through outcomes-based commercial model
- +1 more outcomes
Companies that use IGT Solutions
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
IGT Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability1 record
Feature2 records
IGT Solutions partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- UK-based Digital Transformation FirmcoreEQT-controlled IGT Solutions acquired a UK-based digital transformation firm as part of expansion strategy in digital services.
- NICE Ltd.coreExpanded strategic partnership to deploy CXone Mpower AI platform for customer experience transformation across global enterprises in aviation and travel sectors. IGT Solutions leverages the platform to improve customer engagement, reduce handling times, and enhance digital and voice interactions.
- ITIDA (Egypt's Information Technology Industry Development Agency)coreStrategic alliance with Egypt's ITIDA agency, which inaugurated IGT Solutions' new delivery center at Maadi Technology Park. The partnership is part of Egypt's strategic tech alliances initiative creating over 3,300 jobs.
- Singapore AirlinesminorEvent supporter for IATA World Data Symposium where IGT Solutions showcased capabilities to aviation leaders and data experts.
- GlobantminorEvent supporter for IATA World Data Symposium in Singapore.
- NagarrominorEvent supporter for IATA World Data Symposium in Singapore.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
IGT Solutions competitors and assessment
Company assessmentEmerging players
- Startek: Global CX and digital solutions provider offering customer experience, omnichannel, and AI-driven services to enterprise clients. Smaller scale than Atain but directly comparable in service portfolio and target verticals.
Direct peers
- Foundever (formerly Sitel Group): One of the largest global CX/BPO providers with delivery across 45+ countries, recently repositioned around AI-augmented customer experience. Closely comparable in scale, CX focus, and AI-repositioning narrative.
- Hinduja Global Solutions (HGS): India-based business process and customer experience services provider with comparable vertical exposure (banking, telecom, healthcare) and delivery-center footprint. Closely comparable in operating model and emerging-market base.
- Concentrix: Large global customer experience (CX) and BPO provider with comparable vertical exposure (travel, banking, retail) and outcomes-based offerings. Directly competes for enterprise CX transformation contracts and has comparable scale in contact center operations.
- WNS Holdings: India-headquartered business process management company serving travel, banking, and healthcare verticals with hybrid AI/analytics-led services. Closely comparable in geography (India-based, global delivery), vertical mix, and AI-services positioning.
- Firstsource Solutions: India-based business process management company providing customer experience, digital, and AI-led transformation services to banking, financial services, and healthcare enterprises. Directly comparable in size, geography, vertical focus, and digital-services repositioning strategy.
- Teleperformance: World's largest outsourced customer experience management company with multilingual contact center operations across 80+ countries. Comparable scale, delivery model, and enterprise BPO positioning with a similar push toward AI-augmented services.
- Genpact: Global professional services and digital transformation firm specializing in AI-powered business process services for enterprise clients across banking, insurance, and consumer industries. Most directly comparable peer — Atain's CEO Katie Stein joined from Genpact and is replicating a similar AI-augmented services model.
- TTEC Holdings: Global CX technology and services company (formerly TeleTech) offering customer care, digital, and AI-enabled experience solutions to enterprise clients. Comparable services portfolio and enterprise sales motion across similar verticals.
Broad incumbents
- Infosys BPM: BPM arm of Infosys providing enterprise BPO and digital services at global scale. Comparable in geographic base and service offering, though embedded within a much larger IT services parent — competes for similar enterprise transformation mandates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
IGT Solutions social profiles
Digital presenceIGT Solutions compliance and trust
Trust signalCompliance1 record
IGT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
IGT Solutions leadership team
Management profileNumber of profiles
Profiles5 records
IGT Solutions subsidiaries and ownership
Company hierarchySubsidiaries1 record
IGT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IGT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IGT Solutions
What does IGT Solutions do?
IGT Solutions (rebranded as Atain) is an Enterprise Orchestration Partner that delivers AI-enabled business process outsourcing and digital services to global enterprises. It provides four core service lines — AI Customer Experience, Trust & Safety, Enterprise Operations, and Technology Services — anchored by its proprietary TechBud.AI generative AI platform (ISO 42001 certified) and the SMART Framework for orchestrating people, processes, and platforms with AI. The company operates 31 delivery centers across 13 countries and sells outcomes-based solutions to enterprises in travel, banking, retail, FMCG, industrial, and logistics sectors.
Is IGT Solutions a public or private company?
IGT Solutions is a private company. It is classified as private equity controlled and is currently operating.
When was IGT Solutions founded?
IGT Solutions was founded in 1998. It employs 5,001 to 10,000 people.
Where is IGT Solutions based?
IGT Solutions is headquartered in Haryana, India, in the Asia region.
How does IGT Solutions make money?
Two revenue lines are on record. Enterprise Orchestration Services are the primary driver. The others are outcomes-Based Contracts.
Who are IGT Solutions's main competitors?
Startek is listed as an emerging player. Direct peers are Foundever (formerly Sitel Group), Hinduja Global Solutions (HGS), Concentrix, WNS Holdings, Firstsource Solutions, Teleperformance, Genpact and TTEC Holdings. Infosys BPM is listed as a broad incumbent.
Does IGT Solutions have an API?
No public API is recorded for IGT Solutions.
What industry is IGT Solutions in?
IGT Solutions's product category is Business Process Outsourcing and Digital Services. Its primary akta.pro industry code is BPAEAHAB, Data Engineering, Integration & ETL/ELT Services, with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 54151 and its SIC code is 7370.