Promed Ambulance
ProMed Ambulance is a privately held Arkansas EMS provider operating eight stations across six counties, delivering 911 advanced life support, non-emergency transport, critical care, disaster response, and recurring subscription services to 178,000+ residents.
- Company typePrivate
- Founded1990
- HeadquartersEl Dorado, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Promed Ambulance does
ProMed Ambulance, Inc. is a privately held emergency medical services provider founded in 1990 and headquartered in El Dorado, Arkansas, operating eight stations across six counties (Ashley, Calhoun, Ouachita, Perry, Randolph, and Union). The company serves more than 178,000 residents over a 4,680 square-mile service region through 24/7 paramedic advanced life support, critical care transport, non-emergency scheduled transports, event medical coverage, and a Disaster Medical Advanced Response Team (DMART). Operations are coordinated through MiHCoMM, a centralized communications center launched in 2020 that uses Computer Aided Dispatch (CAD) and Automatic Vehicle Location (AVL) technology with in-cab mobile data terminals.
The underlying technology stack combines LifePak 15 cardiac monitor/defibrillator/pacemaker units, Zoll EMV+ critical care ventilators, automated CPR devices, and multi-channel IV pumps on each ambulance, paired with an EMD-certified dispatch backbone. Product extensions include PriorityCARE, a subscription membership program that eliminates out-of-pocket emergency charges for members; ProCARE+, a medical alert monitoring service priced at $35-$40 per month; an EMT Academy training pipeline; and a third-party billing and revenue cycle management service accessible through the EMS-ezPay portal. A mobile application for iOS and Android launched in January 2026 extends the digital member touchpoint.
Revenue is generated through five streams: fee-for-service 911 emergency transport billed to patients and insurance, fee-per-transport non-emergency scheduled services for hospitals and long-term care facilities, PriorityCARE membership subscriptions, ProCARE+ recurring monthly subscriptions, and professional billing and revenue cycle services for third-party EMS providers. Customer segments span individual residents, healthcare facilities, county/municipal governments holding 911 contracts, and event organizers. The company is privately held with no disclosed institutional investors, parent entity, or public market exposure.
Promed Ambulance firmographics
Firmographics- Name
- Promed Ambulance
- Legal name
- ProMed Ambulance, Inc.
- Website
- https://promedambulance.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ProMed Ambulance is a privately held Arkansas EMS provider operating eight stations across six counties, delivering 911 advanced life support, non-emergency transport, critical care, disaster response, and recurring subscription services to 178,000+ residents.
- Ownership category
- akta.pro rank
Promed Ambulance industry classification
Industry- Product category
- Emergency Medical Services
- NAICS
- Ambulance Services (62191), Ambulance Services (621910)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Private EMS Providers (Contract/Interfacility) (HLAFANAB)
- akta.pro secondary industries
- Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), EMS Billing, Revenue Cycle & Compliance Services (HLAFANAM), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)
Keywords
Where Promed Ambulance is headquartered
LocationHeadquarters
- HQ city
- El Dorado
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Promed Ambulance business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Emergency 911 Services: Fee-for-service emergency medical response and transport services billed to patients/insurance. Revenue generated per emergency response incident with advanced life support care.
- Non-Emergency Ambulance Transport: Scheduled ambulance transportation services for hospital admits, discharges, and repetitive appointments (dialysis, wound care). Fee-per-transport model serving hospitals, long-term care facilities, and hospices.
- PriorityCARE Membership Program: Subscription-based ambulance membership program providing cost protection for members against out-of-pocket expenses for emergency services. Single ambulance transport mentioned as exceeding $800.
- ProCARE+ Medical Monitoring: Monthly subscription medical alert monitoring service at $35-40/month providing 24-hour two-way voice communications and emergency response capabilities.
- Billing & Revenue Cycle Management: Professional billing services for EMS including insurance claim processing, customer care center support, and revenue cycle management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | In-home cellular base unit monitoring |
| Subscription | Monthly | GoAnywhere cellular with GPS tracking |
| Subscription | Monthly | PriorityCARE Ambulance Membership |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels4 records
Promed Ambulance product offering
Product offeringCore offering
ProMed Ambulance is a regional emergency medical services (EMS) provider in Arkansas that delivers 911 emergency response with paramedic advanced life support, scheduled non-emergency ambulance transport, critical care transport, disaster medical response (DMART), and event medical standby from eight stations across six counties. Beyond core EMS, it sells the PriorityCARE subscription membership for cost protection on ambulance services and operates the ProCARE+ 24-hour medical alert monitoring service, all coordinated through its centralized MiHCoMM communications and dispatch center.
Product overview
ProMed Ambulance operates a platform-based emergency medical services model with eight stations across six Arkansas counties, providing both core 911 emergency response and non-emergency transport services. The core offering centers on paramedic advanced life support ambulance care supplemented by specialized modules including PriorityCARE (membership program for cost savings), ProCARE+ (medical alert monitoring), MiHCoMM (communications and dispatch center), Event Medical Services (event coverage), DMART (disaster response), EMT Academy (training), and Billing Services. The MiHCoMM communications center serves as the operational hub linking 911 centers with ground units using CAD/AVL technology.
Differentiator
Problem solved
Functional benefit
Brands
- PriorityCARE: Ambulance membership program that provides cost savings on emergency services and non-covered charges for members
- ProCARE+
- MiHCoMM
- DMART
Products and services
- 9-1-1 Emergency Medical Services Paramedic advanced life support 911 emergency response serving over 178,000 residents across 4,680 square miles in Arkansas. Each ambulance is equipped with LifePak 15 cardiac monitor/defibrillator/pacemaker, Zoll EMV+ critical care ventilator, automated CPR devices, and multi-channel IV pumps. Billed to patients and insurance on a fee-for-transport basis.
Quantifiable outcome
- 178,000+ residents served across 6 counties
- +2 more outcomes
Companies that use Promed Ambulance
Customer profileSegments4 records
Ideal customer profiles5 records
Promed Ambulance technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Promed Ambulance partnerships and signals
Strategic signalScale indicators7 records
Recent moves5 records
Expansion highlights5 records
Promed Ambulance competitors and assessment
Company assessmentDirect peers
- Priority Ambulance: Privately held regional EMS operator providing 911, interfacility, critical care, and event medical services across multiple U.S. states. Closely comparable to ProMed in service mix, contract-based municipal relationships, and multi-station regional footprint.
- Life Alert: National subscription-based medical alert and emergency response company. Only applicable peer for ProMed's ProCARE+ medical monitoring subscription line rather than ambulance transport, but highly comparable on recurring-revenue model.
- Medical Guardian: Leading U.S. medical alert monitoring subscription service with mobile GPS and in-home options. Comparable to ProCARE+ on subscription pricing tier ($35-40/month), customer profile (seniors/at-risk individuals), and two-way voice monitoring.
- Acadian Ambulance: Employee-owned private EMS provider offering 911, interfacility, critical care, and air medical transport across the Gulf South. Comparable to ProMed in both emergency and scheduled transport, as well as subscription-style community programs.
- Cataldo Ambulance Service: Private EMS operator serving Massachusetts and surrounding states with 911, interfacility, mobile integrated health, and community paramedicine programs. Directly comparable to ProMed on integrated 911 + MIH/CP service model.
- Century Ambulance Service: Regional private EMS provider delivering 911, BLS/ALS interfacility, critical care, and special event coverage in the Southeast U.S. Comparable to ProMed in service line breadth and reliance on county/customer contracts.
Broad incumbents
- American Medical Response (AMR): The largest private EMS provider in the United States, operating 911 and interfacility transport across hundreds of markets. Directly comparable to ProMed as a private EMS contractor serving counties with fee-for-service 911 and subscription/membership programs.
Others
- EMD (International Academies of Emergency Dispatch): Standards body certifying emergency medical dispatch communications centers. Relevant as an ecosystem/credibility peer given ProMed MiHCoMM holds EMD Authorized Telecommunications Center certification rather than as a direct competitor.
Regional players
- Medic Ambulance Service: Private, community-based EMS provider serving California's Bay Area with 911 and scheduled transport, including a subscription program. Comparable to ProMed on member-supported ambulance service model and community-focused positioning.
Emerging players
- Air Evac Lifeteam: Air ambulance provider serving rural communities across the U.S. with subscription/membership programs (similar to PriorityCARE). Comparable to ProMed as a rural emergency medical responder with subscription protection plans for uncovered transport costs.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Promed Ambulance compliance and trust
Trust signalCompliance1 record
Promed Ambulance financial estimates
Financial estimateRevenue estimate
Valuation estimate
Promed Ambulance leadership team
Management profileNumber of profiles
Promed Ambulance funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Promed Ambulance M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Promed Ambulance
What does Promed Ambulance do?
ProMed Ambulance is a regional emergency medical services (EMS) provider in Arkansas that delivers 911 emergency response with paramedic advanced life support, scheduled non-emergency ambulance transport, critical care transport, disaster medical response (DMART), and event medical standby from eight stations across six counties. Beyond core EMS, it sells the PriorityCARE subscription membership for cost protection on ambulance services and operates the ProCARE+ 24-hour medical alert monitoring service, all coordinated through its centralized MiHCoMM communications and dispatch center.
Is Promed Ambulance a public or private company?
Promed Ambulance is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Promed Ambulance founded?
Promed Ambulance was founded in 1990. It employs 11 to 50 people.
Where is Promed Ambulance based?
Promed Ambulance is headquartered in El Dorado, United States, in the North America region.
How does Promed Ambulance make money?
Five revenue lines are on record. Emergency 911 Services are the primary driver. The others are non-Emergency Ambulance Transport, priorityCARE Membership Program, proCARE+ Medical Monitoring and billing & Revenue Cycle Management.
Who are Promed Ambulance's main competitors?
Direct peers on record are Priority Ambulance, Life Alert, Medical Guardian, Acadian Ambulance, Cataldo Ambulance Service and Century Ambulance Service. American Medical Response (AMR) is listed as a broad incumbent. EMD (International Academies of Emergency Dispatch) is listed as an others. Medic Ambulance Service is listed as a regional player. Air Evac Lifeteam is listed as an emerging player.
Does Promed Ambulance have an API?
No public API is recorded for Promed Ambulance.
What industry is Promed Ambulance in?
Promed Ambulance's product category is Emergency Medical Services. Its primary akta.pro industry code is HLAFANAB, Private EMS Providers (Contract/Interfacility), with a secondary code of HLAFANAI, Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs. Its NAICS code is 62191 and its SIC code is 8090.