OfficeHQ

What OfficeHQ does

OfficeHQ is a privately held Australian virtual receptionist and inbound call answering provider founded in 2003 by CEO David Atkinson. The company operates a cloud-based platform that routes inbound calls to a 200+ person receptionist team based primarily on Queensland's Sunshine Coast, with international operations in the United States (since 2007), United Kingdom (since 2011), and New Zealand (since 2018). Its core offering is a tiered subscription suite — MessageExpress ($25/month), MyReceptionist ($33/month), MyReceptionist 15 ($39/month), MyAssistant ($49/month) and MyDiary ($49/month) — supplemented by usage-based pay-per-call plans and add-on modules covering after-hours coverage, overflow, outbound calling, virtual address, IVR, voicemail-to-email, lone-worker monitoring and complex call scripting.

The technology stack combines proprietary cloud-based call routing, a 66-exchange telecommunications footprint covering the largest range of local Australian numbers in the category, and native integrations with 12+ practice management, CRM and calendar systems (Cliniko, Clinic-To-Cloud, Coreplus, Gentu, Setmore, Google Calendar, Insightly, Keap and others). The company launched AI Receptionists in 2025 as a hybrid AI answering layer with natural human-like voice and seamless human handover, and redesigned its client portal in late 2025 to unify call visibility, usage and billing.

OfficeHQ monetises through low-ARPU monthly subscriptions plus variable usage fees, distributed across an installed base of 25,000+ businesses spanning healthcare (450+ providers), real estate (600+ agencies), legal, trades, financial services, retail, franchises and government. Distribution is primarily direct through a product-led growth model (7-day free trial, instant activation, self-serve signup) with inside sales support, alongside a reseller/affiliate program and a customer Refer & Earn scheme. No funding rounds, institutional investors or M&A activity have been disclosed; the company remains founder-controlled and organically financed.

Name

OfficeHQ

Legal name

OfficeHQ

Website

https://officehq.com.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

OfficeHQ is an Australian virtual receptionist and call answering provider founded in 2003, serving 25,000+ businesses across healthcare, real estate, legal and trades via a 200+ receptionist team operating in Australia, New Zealand, the UK and the US.

Ownership category

akta.pro rank

Product category

Virtual Reception Services

NAICS

Telephone Answering Services (561421)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Front Desk & Reception Services (BPABAEAA)

akta.pro secondary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Virtual reception services
• Call answering services
• Live receptionist answering
• After-hours call handling
• Appointment scheduling services

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Subscription Plans - MessageExpress: Monthly subscription for message-taking only service with pay-per-call model. Base fee from $25/month plus variable call charges. Includes personalized greeting and message delivery by email/SMS.
2. Subscription Plans - MyReceptionist: Monthly subscription from $33/month for full virtual reception service including customized greeting, message-taking, call transfers, and answering common queries about the business.
3. Subscription Plans - MyAssistant: Monthly subscription from $49/month for complex call handling including custom scripting, escalation management, CRM input, order-taking, and payment processing capabilities.
4. Subscription Plans - MyDiary: Monthly subscription from $49/month for appointment-based businesses including all MyAssistant features plus appointment booking and diary management using customer's preferred calendar software.
5. Pay-Per-Call Option - MyReceptionist 15: Fixed plan at $39/month including 15 answered calls per month with optional call transfers, with additional calls charged per use.
6. Pay-As-You-Go Options: Flexible pay-per-call pricing where businesses pay only for calls answered rather than fixed monthly costs. Plans range from 20 to 1,000+ calls per month.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels12 records

Core offering

OfficeHQ provides cloud-based virtual reception and call answering services delivered by a 200+ team of professionally trained Australian-based receptionists operating 24/7 across Australia, New Zealand, the United Kingdom, and the United States. Its tiered product suite ranges from basic message-taking (MessageExpress) through full virtual reception with call transfers (MyReceptionist, MyReceptionist 15) to complex call handling with CRM and payment processing (MyAssistant) and appointment scheduling (MyDiary), complemented by AI Receptionists for hybrid voice answering. Services are sold via monthly subscriptions and pay-per-call plans, with no lock-in contracts.

Product overview

OfficeHQ is a virtual reception and call answering service provider offering a tiered suite of services. The core offerings include MessageExpress (basic message-taking from $25/month), MyReceptionist (full virtual reception with transfers from $33/month), MyReceptionist 15 (entry plan with 15 calls at $39/month), MyAssistant (complex call handling including CRM integration from $49/month), and MyDiary (appointment scheduling with calendar integration from $49/month). The company also provides AI Receptionists as a hybrid AI-powered answering option. Additional services span after-hours answering, overflow coverage, temporary receptionist cover, outbound calling, virtual addresses, business phone numbers (local, 1300, 1800), voicemail-to-email, IVR, escalation management, lone worker safety monitoring, complex call scripting, and call centre services. The platform operates 24/7 with Australian-based receptionists and integrates with various appointment booking and CRM tools.

Differentiator

Problem solved

Functional benefit

Brands

• MessageExpress: Basic message-taking service for solo operators and small businesses needing simple message-taking with one point of contact, starting from $25/month.
• MyReceptionist
• MyReceptionist 15
• MyAssistant
• MyDiary
• AI Receptionists

Products and services

• MessageExpress Basic message-taking service where receptionists answer with a personalised greeting, capture three key details, and send messages to a single recipient by email or SMS. Designed for solo operators and small businesses starting from $25/month.
• MyReceptionist Full virtual reception service with a fully customised greeting, message-taking, call transfers to any contact, and answering of common queries about the business. Starts from $33/month and is intended for small and mid-sized businesses.
• MyReceptionist 15 Entry-level live call answering plan including 15 professionally answered calls per month, three key details captured per call, optional call transfers, instant message notifications, and client portal access. Additional calls are charged per use at $39/month base.
• MyAssistant Enhanced virtual receptionist service for businesses with complex call needs including custom scripting, escalation management, CRM input, order-taking, payment processing, and outbound calling capabilities. Starts from $49/month.
• MyDiary Appointment-based virtual reception service that includes all MyAssistant features plus appointment booking and diary management using the customer's preferred calendar or practice management software. Starts from $49/month.
• AI Receptionists AI-powered phone answering service that speaks in a natural human-like voice, follows business-specific custom scripts, processes calls autonomously, and seamlessly hands over to live receptionists for complex calls. Launched in 2025 as a hybrid AI-plus-human alternative to purely human reception plans.
• Pay-Per-Call Answering Flexible usage-based pay-per-call answering plans ranging from 20 to 1,000+ calls per month for businesses that prefer variable cost over fixed monthly fees.
• Outbound Calling Receptionists make outbound calls on behalf of clients for appointment reminders, follow-ups, client communications, and other routine phone-based outreach tasks.
• Virtual Address Virtual business address service that lets businesses establish a professional presence in additional locations without the cost of a physical office.
• Lone Worker Safety Monitoring Safety monitoring service for workers operating alone, ensuring emergency protocols are followed and help is dispatched when needed by professional monitoring staff.
• Call Centre Services Inbound call centre services for high-volume or high-complexity corporate reception needs, delivered by the same Australian-based receptionist team that supports the core virtual reception plans.

Quantifiable outcome

• Cost reduction of 93% compared to employing a full-time receptionist (Bostock Pools case study)
• +5 more outcomes

Named customers14 records

Segments9 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability6 records

Feature4 records

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Abby Connect: US virtual receptionist and call answering provider serving SMBs, legal, real estate, and healthcare. Comparable on services offered (call answering, appointment scheduling, lead capture) and vertical specialization.
• AnswerConnect: Global live answering service offering 24/7 virtual reception, message-taking, and call center outsourcing. Directly comparable business model, multi-country footprint, and SMB/enterprise customer mix to OfficeHQ.
• Ruby Receptionist: US-based virtual receptionist and live chat answering service for SMBs and professionals. Closely comparable to OfficeHQ on core service (human-staffed call answering, message-taking, call transfers, appointment scheduling) and customer segments.
• Posh Virtual Assistants: US-based 24/7 virtual receptionist and answering service for SMBs across healthcare, legal, real estate, and home services. Directly comparable on live call-answering, message-taking, and after-hours overflow.
• Smith.ai: US virtual receptionist and AI-augmented call answering service with 24/7 live agents, web chat, and integrated scheduling. Comparable on live call-answering, SMB/professional customer base, and hybrid AI-human delivery model.
• Virtual Headquarters: Australian virtual receptionist and call answering provider targeting SMBs and professionals. Directly competes with OfficeHQ in the domestic Australian market with a similar services portfolio and pricing model.
• The Live Receptionist: US virtual receptionist service offering 24/7 live answering, bilingual support, and appointment scheduling. Comparable on human-staffed call answering, SMB customer base, and overflow/after-hours coverage.

Broad incumbents

• Teleperformance: Global BPO and omnichannel customer experience outsourcer operating large contact centers. Broader incumbent that competes in customer service, inbound call handling, and digital customer experience, overlapping with OfficeHQ's call centre services tier.

Regional players

• Probe Group: Australian-owned customer experience and contact center outsourcer serving government and enterprise. Regional peer that competes in inbound call handling, overflow, and customer service support in the Australian market.
• Ashley Services Group: Australian BPO and customer experience provider with contact center, staffing, and call-answering capabilities. Regional peer with broader BPO scope but overlapping inbound call handling for Australian clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/OfficeHQ
• YouTubeyoutube.com/@officehq_australia
• Facebookfacebook.com/OfficeHQ
• LinkedInlinkedin.com/company/officehq
• Instagraminstagram.com/officehq

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OfficeHQ