Coworkers.ai
- Company typePrivate
- Founded2006
- HeadquartersMedlanky, Czechia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Coworkers.ai firmographics
Firmographics- Name
- Coworkers.ai
- Legal name
- Daktela
- Website
- https://coworkers.ai
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Coworkers.ai industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where Coworkers.ai is headquartered
LocationHeadquarters
- HQ city
- Medlanky
- HQ country
- Czechia
- HQ region
- Europe
Offices1 record
Markets served
Coworkers.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Cloud-based contact centre software delivered as a subscription service, likely with per-seat or tiered pricing models based on features and agent count.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Not publicly disclosed |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels10 records
Coworkers.ai product offering
Product offeringCore offering
Coworkers.ai is a conversational artificial intelligence platform that creates intelligent chatbots and voice bots for businesses. The platform automates customer interactions across voice and text channels, handling tasks such as user identification, order tracking, account updates, and inbound/outbound calling with natural conversation. It is built on the broader Daktela omnichannel contact center foundation and is positioned for 24/7 automated customer engagement with seamless handoff to live agents when needed.
Product overview
Daktela is an AI-first, cloud-based CCaaS (Contact Center as a Service) platform that unifies omnichannel customer communication. The platform consists of a Core Platform with multiple access points (Contact Centre, Cloud Phone, Mobile App, Desktop App, Web Extension) and Workforce Management for agent scheduling. Communication channels include Incoming Calls, Outbound Campaigns, Emails, SMS, Webchat, and Social Media integration. The AI suite includes Chatbot, Voicebot (inbound and outbound), Emailbot, RBM Bot, Knowledge Base, Copilot, Power Pack, Product Recommender, and LLM Modules. Daktela automates up to 90% of customer interactions and serves 28,000+ professionals across industries including e-commerce, financial services, healthcare, and telecommunications.
Differentiator
Problem solved
Functional benefit
Brands
- Daktela Neo: Next generation contact center platform redesign initiative.
- Daktela AI
Products and services
- AI Chatbot
Quantifiable outcome
- Automate up to 90% of customer requests
- +5 more outcomes
Companies that use Coworkers.ai
Customer profileNamed customers10 records
Segments10 records
Ideal customer profiles2 records
Coworkers.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature13 records
Coworkers.ai partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Partner NetworkcoreDaktela operates a partner network with partnership tiers, training resources, and revenue opportunities for channel partners, resellers, and integrators. Partners have access to a Partner Portal with technical documentation, guides, support tickets, billing information, and invoicing tools.
Scale indicators7 records
Recent moves1 record
Expansion highlights2 records
Coworkers.ai competitors and assessment
Company assessmentDirect peers
- Talkdesk: Talkdesk is a cloud CCaaS vendor with a strong AI portfolio (Talkdesk AI, Autopilot, Copilot) and vertical-specific solutions for financial services, healthcare, and retail — verticals that overlap directly with Coworkers.ai's segment focus.
- Genesys: Genesys is a global leader in cloud CCaaS with deep AI capabilities (Genesys Cloud AI, predictive routing, agent assist). Directly comparable as an omnichannel, AI-augmented contact center platform serving large enterprises across verticals that overlap with Coworkers.ai's target segments.
- Dialpad: Dialpad provides AI-powered cloud contact center, voice, and messaging with proprietary AI (DialpadGPT) for real-time agent assist, transcription, and chatbots. Direct overlap on the AI-first CCaaS positioning.
- Five9: Five9 is a pure-play cloud CCaaS vendor with strong AI offerings (Genius AI) for virtual agents, agent assist, and summarization. Closely matches Coworkers.ai's enterprise SaaS delivery model and AI-first omnichannel positioning.
- 8x8: 8x8 provides cloud contact center, voice, chat, and video as an integrated platform, with AI features for agent assist and conversation intelligence. Directly comparable in omnichannel, AI-augmented customer experience delivery for mid-market and enterprise.
- Vonage (Ericsson): Vonage Contact Center (now part of Ericsson) offers cloud-based omnichannel contact center solutions with AI/CPaaS capabilities. Comparable in unified voice, chat, and digital channel support for enterprise customers.
- NICE Ltd. (CXone): NICE's CXone platform is a leading cloud CCaaS suite with NICE Enlighten AI for real-time agent guidance, voicebots, and analytics. Comparable as a full-stack omnichannel contact center offering targeting large enterprise CX programs.
Broad incumbents
- Zendesk: Zendesk provides customer service software with AI agents, voice, and omnichannel routing. While traditionally helpdesk-first, its AI expansion makes it a partial competitor for conversational AI and customer service automation deals.
- Amazon Connect: Amazon Connect is AWS's cloud contact center service, deeply integrated with AWS AI/ML services (Lex, Bedrock, Contact Lens). Comparable as a cloud CCaaS platform with generative AI features, but with the structural advantage of AWS infrastructure and pricing.
- Webex Contact Center (Cisco): Cisco's Webex Contact Center is a large incumbent offering bundled with Webex collaboration and Cisco networking. Comparable in omnichannel and AI features but typically deployed as part of broader Cisco enterprise agreements rather than a standalone AI-first suite.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat2 records
Key risks5 records
Key highlights6 records
Customer concentration
Coworkers.ai social profiles
Digital presenceCoworkers.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coworkers.ai leadership team
Management profileNumber of profiles
Coworkers.ai funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coworkers.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coworkers.ai
What does Coworkers.ai do?
Coworkers.ai is a conversational artificial intelligence platform that creates intelligent chatbots and voice bots for businesses. The platform automates customer interactions across voice and text channels, handling tasks such as user identification, order tracking, account updates, and inbound/outbound calling with natural conversation. It is built on the broader Daktela omnichannel contact center foundation and is positioned for 24/7 automated customer engagement with seamless handoff to live agents when needed.
Is Coworkers.ai a public or private company?
Coworkers.ai is a private company. It is classified as unknown and is currently operating.
When was Coworkers.ai founded?
Coworkers.ai was founded in 2006. It employs 11 to 50 people.
Where is Coworkers.ai based?
Coworkers.ai is headquartered in Medlanky, Czechia, in the Europe region.
How does Coworkers.ai make money?
One revenue line is on record: saaS Subscription.
Who are Coworkers.ai's main competitors?
Direct peers on record are Talkdesk, Genesys, Dialpad, Five9, 8x8, Vonage (Ericsson) and NICE Ltd. (CXone). Broad incumbents are Zendesk, Amazon Connect and Webex Contact Center (Cisco).
Does Coworkers.ai have an API?
Yes. Public API available for developer resources. The source mentions API Documentation at https://customer.daktela.com/external/apihelp/v6/ Developer documentation is at customer.daktela.com/external/apihelp/v6.
What industry is Coworkers.ai in?
Coworkers.ai's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5182 and its SIC code is 7372.