Preferred Home Services
Preferred Home Services is a privately held, multi-trade residential home services company delivering plumbing, HVAC, electrical, and drain cleaning across the Charleston and Greenville, South Carolina metros from three office locations, serving more than 7,708 customers with a Preferred Partner Plan membership and next-day installation guarantees.
- Company typePrivate
- Founded2014
- HeadquartersNorth Charleston, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Preferred Home Services does
Preferred Home Services is a privately held, multi-trade residential home services company headquartered in North Charleston, South Carolina, operating across the Charleston and Greenville metropolitan areas. The company delivers plumbing, HVAC (heating and air conditioning), electrical, and drain cleaning services through licensed technicians dispatched from three physical offices (North Charleston HQ, Greenville regional office, Mt Pleasant satellite). Service offerings span installation, repair, and maintenance for residential homeowners, including water heaters, sewer line work, generators (Generac), EV chargers, panel upgrades, ductless mini splits, heat pumps, and indoor air quality equipment.
The business operates on a fee-for-service model for repairs, installations, and emergency calls, supplemented by an annual Preferred Partner Plan membership that provides priority scheduling, two HVAC tune-ups, 15% repair discounts, and extended equipment warranties. Revenue is generated per job across the multi-trade portfolio, with installation work (e.g., HVAC replacement, water heaters, generators) representing higher-ticket transactions supported by consumer financing programs. Customer acquisition is driven by a multi-platform digital footprint (website with online booking via ServiceTitan, plus an active presence on Google, Facebook, HomeAdvisor, and Yelp) and a Referral Rewards Program; the company reports multi-platform review ratings of 4.8-4.9 and has completed more than 60,000 jobs serving 7,708+ customers.
From a technology standpoint, Preferred Home Services runs no disclosed proprietary AI, IoT, or differentiated software stack; operations rely on ServiceTitan as the field service management and customer portal backbone, with industry-standard diagnostic tools deployed in the field. The company is differentiated competitively through brand reputation and service-level guarantees (notably 'Next Day HVAC Installation Guaranteed!') rather than technology IP. Ownership structure, revenue scale, and funding history are not publicly disclosed in the available data.
Preferred Home Services firmographics
Firmographics- Name
- Preferred Home Services
- Legal name
- Preferred Home Services
- Website
- https://gopreferred.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Preferred Home Services is a privately held, multi-trade residential home services company delivering plumbing, HVAC, electrical, and drain cleaning across the Charleston and Greenville, South Carolina metros from three office locations, serving more than 7,708 customers with a Preferred Partner Plan membership and next-day installation guarantees.
- Ownership category
- akta.pro rank
Preferred Home Services industry classification
Industry- Product category
- Residential Home Services
- NAICS
- Plumbing, Heating, and Air-Conditioning Contractors (238220)
- SIC
- Electrical Work (1731)
- akta.pro primary industry
- Drain Cleaning (Residential) (HSAOABAA)
Keywords
Where Preferred Home Services is headquartered
LocationHeadquarters
- HQ city
- North Charleston
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Preferred Home Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Fee-for-Service Home Repairs and Installations: The company charges customers per service call for repairs, maintenance, and installations across plumbing, HVAC, heating, cooling, electrical, and drain cleaning. Revenue is generated on a per-job basis. A Preferred Partner Plan (membership) provides recurring revenue through annual membership fees offering priority scheduling, two annual HVAC tune-ups, 15% discount on repairs, no overtime charges, transferable membership, and extended equipment warranties.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | $69 Drain Clearing promotional offer |
| Subscription | Annual | Preferred Partner Plan membership |
| Unit Pricing | Pay-as-you-go | $500 off generator installation |
| Unit Pricing | Pay-as-you-go | $500 off water heater installation |
| Unit Pricing | Pay-as-you-go | $100 off septic repair |
| Unit Pricing | Pay-as-you-go | Same Day Service or It's FREE! (dispatch fee) |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Preferred Home Services product offering
Product offeringCore offering
Preferred Home Services delivers residential plumbing, HVAC (heating and air conditioning), electrical, and drain cleaning services to homeowners across the Charleston and Greenville, South Carolina metros through licensed field technicians dispatched from three regional offices. Revenue is earned on a fee-for-service basis for repairs and installations, supplemented by an annual Preferred Partner Plan membership that provides priority scheduling, HVAC tune-ups, repair discounts, and extended warranties.
Product overview
Preferred Home Services is a home services company offering a unified portfolio of plumbing, HVAC (heating and air conditioning), and electrical services across the Charleston and Greenville, SC areas. The company provides core service categories including plumbing (drain cleaning, water heaters, leak detection, sewer services), HVAC (AC repair/installation, heating, heat pumps, ductless mini splits, indoor air quality), and electrical (panel upgrades, generators, wiring, EV chargers). Additional offerings include a Preferred Partner Plan maintenance membership, drain cleaning specials, and financing options. Services are delivered through licensed technicians across multiple service locations in North Charleston, Greenville, and Mt Pleasant, SC.
Differentiator
Problem solved
Functional benefit
Products and services
- Plumbing Services Full-service residential plumbing including drain cleaning, hydro jetting, sewage ejector pumps, sewer backup repair, sewer camera inspection, sewer line replacements, frozen pipe repair, garbage disposals, emergency plumbing, faucet and fixture repair, toilet, shower and tub and sink repair, gas piping repairs, traditional and tankless water heaters, leak detection, water filtration, main water line services, and sump pump services for homeowners in the Charleston and Greenville, SC metros.
- Heating Services Residential heating services including heating installation, heating repair, heating maintenance, and furnace services for homeowners in the Charleston and Greenville, SC areas.
- Air Conditioning Services Air conditioning installation and AC repair services providing residential cooling solutions for homeowners in Upstate South Carolina, with a next-day installation guarantee on new systems.
- Electrical Services Complete residential electrical services including home safety inspections, Generac generator installation, panel upgrades, whole-home surge protection, outdoor lighting, wiring and rewiring, EV car charger installation, outlet and switch services, ceiling fan installation, and general electrical repair for homeowners in Charleston and Greenville.
- Drain Cleaning Residential drain clearing service for any home drain, including sewer rodding and a camera inspection of the main sewer line, promoted at a $69 one-time-use special price for homeowners in the service area.
- Preferred Partner Plan Annual residential home maintenance membership that provides priority scheduling, two annual HVAC tune-ups, a 15% discount on all repairs, no overtime charges, transferable membership, and extended equipment warranties for subscribing homeowners.
Quantifiable outcome
- 60,000+ jobs completed
- +2 more outcomes
Companies that use Preferred Home Services
Customer profileNamed customers7 records
Segments1 record
Ideal customer profiles1 record
Preferred Home Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Preferred Home Services partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights5 records
Preferred Home Services competitors and assessment
Company assessmentDirect peers
- Roto-Rooter: National plumbing, drain cleaning, and water heater service franchise with the same residential plumbing and drain cleaning mix as Preferred Home Services. Direct overlap on drain clearing, sewer services, and emergency plumbing.
- Mr. Rooter Plumbing: Neighborly-owned residential and commercial plumbing franchise with a service mix (drain cleaning, water heaters, sewer, repairs) closely mirroring Preferred Home Services' plumbing offering. Comparable direct-to-consumer plumbing business model.
- Benjamin Franklin Plumbing: Authority Brands-owned residential plumbing franchise emphasizing punctuality, professional service, and warranties — closely aligned with Preferred Home Services' same-day/next-day service positioning and plumbing-first product mix.
- One Hour Heating & Air Conditioning: Authority Brands-owned residential HVAC franchise built around on-time service guarantees, paralleling Preferred Home Services' "next day HVAC installation guaranteed" positioning. Directly comparable residential heating and cooling service business model.
- HomeServe: Public residential home repair and service plan provider offering membership-style coverage for plumbing, HVAC, and electrical issues — a closely comparable recurring-revenue, multi-trade residential service model.
- ARS / Rescue Rooter: American Residential Services operates HVAC, plumbing, and electrical home service brands (including Rescue Rooter) across multiple U.S. metros — a direct multi-trade, multi-office residential services comparator at meaningfully larger scale.
- Mr. Electric: Neighborly-owned residential and commercial electrical services franchise offering panel upgrades, generators, wiring, and EV chargers — directly comparable to the electrical portion of Preferred Home Services' offering.
Broad incumbents
- Neighborly (formerly Dwyer Group): Public-facing parent of multiple residential service franchises (Mr. Rooter, Mr. Electric, Aire Serv) — relevant as the broader services platform whose franchise brands compete with Preferred Home Services in nearly every service line offered.
- Authority Brands: PE-backed (Apax Partners) parent of residential service franchises including Benjamin Franklin Plumbing, One Hour Heating & Air, Mister Sparky, and The Dwyer Group brands — relevant comparator as a multi-brand home services consolidator likely interested in acquiring Preferred Home Services.
- ServiceMaster Restore: National residential and commercial restoration and cleaning services brand covering water, fire, and mold remediation. Adjacent to Preferred Home Services via overlapping residential plumbing-related remediation and franchise-style geographic service delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Preferred Home Services social profiles
Digital presencePreferred Home Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Preferred Home Services leadership team
Management profileNumber of profiles
Preferred Home Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Preferred Home Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Preferred Home Services
What does Preferred Home Services do?
Preferred Home Services delivers residential plumbing, HVAC (heating and air conditioning), electrical, and drain cleaning services to homeowners across the Charleston and Greenville, South Carolina metros through licensed field technicians dispatched from three regional offices. Revenue is earned on a fee-for-service basis for repairs and installations, supplemented by an annual Preferred Partner Plan membership that provides priority scheduling, HVAC tune-ups, repair discounts, and extended warranties.
Is Preferred Home Services a public or private company?
Preferred Home Services is a private company. It is classified as unknown and is currently operating.
When was Preferred Home Services founded?
Preferred Home Services was founded in 2014. It employs 101 to 250 people.
Where is Preferred Home Services based?
Preferred Home Services is headquartered in North Charleston, United States, in the North America region.
How does Preferred Home Services make money?
One revenue line is on record: fee-for-Service Home Repairs and Installations.
Who are Preferred Home Services's main competitors?
Direct peers on record are Roto-Rooter, Mr. Rooter Plumbing, Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning, HomeServe, ARS / Rescue Rooter and Mr. Electric. Broad incumbents are Neighborly (formerly Dwyer Group), Authority Brands and ServiceMaster Restore.
Does Preferred Home Services have an API?
No public API is recorded for Preferred Home Services.
What industry is Preferred Home Services in?
Preferred Home Services's product category is Residential Home Services. Its primary akta.pro industry code is HSAOABAA, Drain Cleaning (Residential). Its NAICS code is 238220 and its SIC code is 1731.