GXA

What GXA does

GXA Network Services, Inc. (operating as GXA) is a Texas-based managed IT services firm founded in 2004 and headquartered in Richardson. The company sells a unified 'Virtual IT Department™' model — a branded architecture separating strategic leadership (vCIO) from day-to-day IT operations (vITM) — delivered through two engagement models: gComplete™ for fully outsourced IT and gPartner™ for co-managed environments that augment internal teams. Underlying services span gAdvisors™ (fractional CIO/ITM leadership), gShield™ (cybersecurity with 24/7 SOC and Managed Detection and Response, integrating Mimecast, Proofpoint, and Abnormal Security on top of Microsoft 365), gCloud™ (private cloud, Azure, backup/DR, network), gTransform™ (AI governance and automation advisory), and gWeb™ (inbound digital marketing).

The platform runs primarily on Microsoft 365 and Microsoft Azure, with Vanta used for compliance automation. GXA maintains SOC 2 Type II attestation and ISO 9001:2015 certification, holds Microsoft Solutions Partner status, and is a registered veteran-owned business. Operationally, the company reports a 15-minute average ticket response time, 44,810 problems solved in 2025, and 24/7/365 support, delivered from a headquarters office plus 11 Texas service locations spanning the DFW metroplex, Austin, Houston, and San Antonio. Leadership includes CISSP-certified President & CEO George Makaye, CIO Cory Buls, CISO Calvin Fuller, and AI Advisor Jason Knight.

Revenue is generated through subscription per-user-per-month contracts priced at roughly $100–$250/user (a 50-employee client typically pays $5,000–$12,500/month for fully managed service), supplemented by project-based work and gWeb™ digital services. The go-to-market targets Texas mid-market businesses (20–500 employees) across regulated verticals — healthcare, financial services, manufacturing, professional services, commercial real estate, AEC, education, nonprofit, technology, and sports — combining direct sales with free Tech-Vision Audits, an AI Readiness Score assessment, webinar series, and referral partners. GXA is privately held, founder-led, has received no disclosed institutional funding, and has been recognized on the Inc. 5000 list three times (2014, 2019, 2020).

Name

GXA

Legal name

GXA Network Services, Inc.

Website

https://gxait.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

GXA is a Texas-based managed IT services firm selling a Virtual IT Department model — vCIO and vITM leadership, cybersecurity, cloud, and AI governance — on subscription contracts to mid-market businesses (20–500 employees) across regulated industries from 11 Texas locations.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud infrastructure
• Virtual CIO services
• IT consulting

Headquarters

HQ city

Richardson

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Fully Managed): Comprehensive IT department replacement model. GXA acts as the complete IT department including vCIO strategic leadership, vITM operational management, 24/7 helpdesk support, gShield cybersecurity, gCloud infrastructure, and vendor management. Priced per user per month with predictable monthly fees.
2. Co-Managed IT Services: Partnership model augmenting existing internal IT teams. GXA provides Tier 2/3 escalation, vCIO strategy, security operations, and after-hours coverage while internal team handles Tier 1 helpdesk. Lower per-user pricing than fully managed reflecting shared responsibilities.
3. Project-Based Services: Specific initiatives including office moves, cloud migrations, security audits, or compliance readiness projects. Scoped and priced individually with defined deliverables.
4. gWeb Digital Services: Web development, SEO/AEO (Authoritative Engine Optimization), and paid media services bundled as an inbound marketing stack.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

GXA provides outsourced IT management for Texas mid-market businesses through its Virtual IT Department model, combining a dedicated vCIO for strategic IT leadership and 12-month technology roadmaps with a vITM for day-to-day IT operations. The offering bundles 24/7 helpdesk support, cybersecurity (gShield with SOC, MDR, email security, vulnerability management, security awareness training, and vCISO), private cloud and Azure management (gCloud), AI governance services, and on-site visits into a recurring per-user monthly subscription, with co-managed and project-based variants also available.

Product overview

GXA offers a unified Virtual IT Department™ model consisting of two engagement models (gComplete™ for fully outsourced IT and gPartner™ for co-managed IT) built on three foundational service layers: gAdvisors™ (vCIO + vITM strategic and operational leadership), gShield™ (cybersecurity, vCISO, and compliance), and gCloud™ (private cloud, Azure, backup/DR, and network). Growth services include gTransform™ (AI governance and automation) and gWeb™ (web, SEO, paid media). The portfolio provides complete IT management from strategic planning to day-to-day operations, with security integrated throughout rather than sold as an add-on.

Differentiator

Problem solved

Functional benefit

Brands

• gComplete™: Fully outsourced Virtual IT Department service offering
• gPartner™
• gAdvisors™
• gShield™
• gCloud™
• gTransform™
• gWeb™
• GXA Cares™
• Virtual IT Department™

Quantifiable outcome

• 44,810 problems solved for clients in 2025
• +2 more outcomes

Named customers4 records

Segments10 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner status. GXA provides Microsoft 365 administration, Azure cloud management, and utilizes Microsoft licensing. Resells Microsoft 365 and Azure services as part of managed IT offering.
• Pierson FerdinandcoreStrategic or Co-development PartnerLaw firm partnership for Texas SB 2610 cybersecurity safe harbor webinar series. Partner Jeremy Rucker (Partner) co-presents with GXA CEO George Makaye on legal framework and compliance requirements for Texas businesses.
• Big 12 ConferenceminorGTM or Marketing PartnerSports organization client with testimonial relationship. Serves as reference customer demonstrating GXA's ability to serve large-scale sports and conference operations.
• Carter BloodCareminorGTM or Marketing PartnerCommunity partnership for blood drive events. Part of GXA Cares community engagement initiative.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ntiva: Ntiva is a mid-market managed IT, cloud, and cybersecurity provider with a vCIO-style engagement model similar to GXA. Both target 50-500 employee businesses with bundled helpdesk, security, and strategic IT leadership, and both compete in the same outsourced IT department category.
• Dataprise: Dataprise is a national managed services provider focused on mid-market and enterprise clients across the U.S., offering managed IT, security operations, and cloud services. It is directly comparable to GXA's Virtual IT Department offering but operates at a larger, multi-region scale.
• TekLinks: TekLinks delivers managed IT, cloud, and security services to mid-market organizations with a consultative, vCIO-led model similar to GXA's. Overlap in target customer profile (regulated mid-market, multi-site operations) and service portfolio makes TekLinks a close functional peer.
• Vector Choice: Vector Choice is a Texas-based managed IT and cybersecurity provider serving small and mid-market businesses. It competes directly with GXA in the DFW and broader Texas market with similar bundled managed services and vCIO positioning.
• SWC Technology Partners: SWC Technology Partners is an IT consulting and managed services firm serving mid-market Chicago and national clients with strategic IT leadership, cloud, and security offerings. Its service portfolio and target segment closely mirror GXA's gAdvisors/gShield/gCloud stack.
• NetGain Technology: NetGain Technology provides managed IT, cybersecurity, and cloud services to mid-market clients with a focus on compliance-driven industries. Comparable to GXA in vertical specialization, recurring subscription model, and integrated security stack.
• Structured Communication Systems: Structured Communication Systems delivers managed IT, cybersecurity, and unified communications to mid-market organizations. Like GXA, it bundles helpdesk, security operations, and strategic IT leadership into subscription-based offerings for regulated industries.

Broad incumbents

• TPx Communications: TPx is a national managed IT and UCaaS provider with a broader portfolio spanning networking, voice, and managed security. It overlaps with GXA on managed services and security for SMB/mid-market customers but serves a wider geographic footprint and product set.

Emerging players

• Arctic Wolf: Arctic Wolf is a fast-growing MDR/SOC provider that increasingly competes with GXA's gShield offering. While not a full-service MSP, its security operations platform overlaps with GXA's 24/7 SOC, MDR, and vulnerability management capabilities.

Others

• ConnectWise: ConnectWise is the dominant platform vendor powering thousands of MSPs, including GXA's competitors and potentially GXA itself. It is an adjacent ecosystem participant whose product roadmap and partner economics directly shape GXA's operating model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/GXAIT
• Facebookfacebook.com/gxait

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GXA