UNICOPE GmbH

What UNICOPE GmbH does

UNICOPE GmbH is a Salzburg-headquartered provider of cloud-based business telephony and unified communications solutions targeted primarily at small and mid-sized enterprises, enterprises, and public sector buyers across the DACH region (Austria, Germany, Switzerland). Founded in 2009 building on a brand history that extends to 1988, the company operates a proprietary, in-house-developed communications platform supporting VoIP PBX, mobile telephony bundles, Microsoft Teams integration, compliance recording, and an AI phone assistant. Reported functionality includes number porting from legacy ISDN, integration with vertical-specific systems such as Oracle OPERA PMS for hospitality, and MiFID II-compliant call recording for financial services customers.

The product portfolio comprises Mobiles Festnetz (Cloud VoIP PBX), onephone (unified deskphone line), onemobile (mobile tariff bundles), oneTeams (Microsoft Teams integration), meiFID (financial-services recording), One IT-Service, and the 2025-launched KI-Telefonassistent. The company runs its own cloud infrastructure with explicit emphasis on EU/DACH data residency and holds NIS2, Ö-Cloud, and GDPR compliance certifications. It maintains five physical offices across Austria, Germany, and Switzerland and reports a cumulative installed base of more than 4,000 completed telephony solutions, with named customers spanning banking (BAWAG P.S.K.), hospitality (The Amauris Vienna), industry (SV Group, Stora Enso), and public sector (Wiener Hilfswerk, Stadtgemeinde Bischofshofen, Kreis Borken).

Revenue is generated primarily through per-seat monthly recurring subscriptions, with VoIP extensions priced at €6.80/month and mobile tariffs ranging €12.90-€29.90/month, supplemented by hardware and professional services. The go-to-market combines direct sales (with a designated Director Corporate Sales) and local presence across three countries. UNICOPE is a privately held GmbH; no external funding rounds, investor disclosures, or financial statements are publicly available. Leadership comprises CEO Johannes Marschner, Prokurist Peter Bauer, and Director Corporate Sales Nikolaus Dvoracek, with an organization of approximately 20 employees.

Name

UNICOPE GmbH

Legal name

UNICOPE GmbH

Website

https://unicope.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

UNICOPE GmbH is a Salzburg-based cloud communications and VoIP provider serving small and mid-sized enterprises, larger corporates, and public sector buyers across Austria, Germany, and Switzerland via a proprietary DACH-hosted platform.

Ownership category

akta.pro rank

Product category

Cloud Telephony Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (5415)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Voice Calling (VoIP) Apps (BPAMACAC), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Cloud telephony services
• VoIP business communications
• Unified communications solutions
• Business mobile tariffs
• IT outsourcing services

Headquarters

HQ city

Salzburg

HQ country

Austria

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. VoIP Cloud Telephony Subscriptions (Mobiles Festnetz): Monthly per-seat subscriptions for VoIP cloud PBX service. Each extension/account costs €6.80/month (excl. VAT). Setup fee of €19.00 per account. No hardware investment required. Free software updates included. Revenue is recurring, based on number of seats and additional services.
2. Business Mobile Tariffs (onemobile): Monthly mobile tariff subscriptions (Business Mobile S/M/L tiers) ranging from €12.90 to €29.90/month (net). Additional pooled enterprise plans available by quote. Revenue is recurring per SIM.
3. Professional Services & IT Consulting (One IT-Service): IT outsourcing, consulting, and implementation services including server packages, 24/7 emergency support, and installation/schooling services. One-time and recurring managed services revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

UNICOPE develops and delivers proprietary cloud-based communication software for businesses, centered on a hosted VoIP PBX ('Mobiles Festnetz') that extends fixed-line numbers to mobile, desktop, and home-office endpoints. Its portfolio includes onephone (SIM-based fixed/mobile convergence), onemobile (business mobile tariffs), oneTeams (native Microsoft Teams telephony integration), the KI-Telefonassistent (AI-powered call management), and complementary IT consulting and managed services. All solutions are in-house developments, redundantly hosted in Austrian data centers, and target the DACH business market.

Product overview

UNICOPE bietet eine Unified-Communication-Suite für Unternehmen in der DACH-Region. Das Kernportfolio umfasst Mobiles Festnetz (cloud-basierte VoIP-Telefonanlage), onephone (Business-Mobilfunk mit integrierter Festnetznummer ohne App), und onemobile (Business-Mobilfunktarife). Ergänzt wird das Angebot durch oneTeams (native Microsoft Teams-Integration), KI-Telefonassistent (KI-gestützte Anrufsteuerung für 24/7-Erreichbarkeit) und One IT-Service (IT-Outsourcing). Alle Lösungen sind Eigenentwicklungen aus der DACH-Region und sind aufeinander abgestimmt.

Differentiator

Problem solved

Functional benefit

Brands

• Mobiles Festnetz: Cloud-based VoIP telephone system enabling landline numbers on mobile devices, softphone clients, and IP phones for flexible business communication.
• onemobile
• onephone
• oneTeams
• KI-Telefonassistent
• One IT-Service

Products and services

• Mobiles Festnetz (Cloud VoIP PBX) Cloud-based VoIP telephone system that makes the business landline number available on every device (mobile, PC, home office). Includes Mobile Festnetz App, Softphone client, and SIP-compatible VoIP endpoints with presence management, IM, video conferencing, desktop sharing, fax, and encrypted file transfer. Hosted in redundant Vienna and Salzburg data centers. Priced at €6.80/extension/month plus €19.00 one-time setup.
• onephone Business mobile service with integrated landline number delivered via SIM card on the Drei network – the business landline number rings directly on the smartphone without any additional app, unifying fixed-line and mobile telephony on a single device.
• onemobile Business mobile tariff plans (S, M, L, and Pool Enterprise tiers) operated on A1 and Drei networks. Includes tiered data allowances from 30 GB to unlimited, Europa roaming, and 5G options with speeds up to 500 Mbit/s. Monthly subscriptions from €12.90 to €29.90 net.
• oneTeams Native Microsoft Teams integration that enables fixed-line calling directly within Microsoft Teams without additional licenses or Session Border Controller (SBC) hardware. Listed in the Microsoft Teams App Store.
• KI-Telefonassistent (AI Phone Assistant) AI-powered phone assistant providing 24/7 automated call answering, intelligent call routing, team availability awareness, and calendar-integrated appointment scheduling. Operates with GDPR-compliant data processing in DACH-region servers.
• One IT-Service IT consulting and outsourcing services for businesses in Austria, including server packages, 24/7 emergency support, installation services, and professional training. Functions as a local IT partner.

Quantifiable outcome

• Cost reduction of up to 30% compared to ISDN telephone systems
• +2 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationUNICOPE's oneTeams product is natively integrated with Microsoft Teams. The integration is available directly in the Microsoft Teams App Store and requires no additional licenses or Session Border Controller (SBC) hardware — a key differentiator vs. competing solutions.
• IGELcoreTechnology or IntegrationUNICOPE's Mobile Festnetz is integrated with IGEL Endpoint OS, enabling secure endpoint management combined with VoIP telephony. Jointly presented at CIO Summit 2019 in Vienna.
• Oracle HospitalitycoreTechnology or IntegrationUNICOPE holds certified interfaces to Oracle Hospitality PMS (Property Management System) solutions, offering seamless integration for Zimmermanagement, door locking systems, and digital guest directories. Primarily targets the hotel sector.
• A1 Telekom AustriacoreTechnology or IntegrationUNICOPE's onemobile business mobile service is offered on the A1 network, providing coverage and infrastructure for enterprise mobile plans.
• Drei (Hutchison Drei Austria)coreTechnology or IntegrationUNICOPE's onephone and onemobile services operate on the Drei network, enabling native fixed-line-in-mobile functionality via SIM-based integration.
• HOGASTminorGTM or Marketing PartnerUNICOPE participates in HOGAST events (HOGAST Powertag) as a communication solutions partner for the Austrian hospitality sector.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• sipgate GmbH: German cloud PBX and SIP trunking provider serving SMEs with cloud telephony, mobile integration, and Teams-compatible offerings—directly overlaps with UNICOPE's Mobiles Festnetz value proposition in the DACH market.
• NFON AG: Munich-headquartered, publicly listed European cloud PBX/UCaaS provider for SMEs and enterprises—comparable product suite, target customer segment, and pan-European ambition, though at greater scale.
• easybell GmbH: German cloud telephone and SIP trunking provider serving SMEs and mid-market with VoIP, mobile, and ISDN migration products—direct overlap with UNICOPE's cloud telephony portfolio.
• STARFACE GmbH: German unified communications vendor offering on-premise and cloud PBX (STARFACE Cloud) to SMEs with Microsoft Teams integration—matches UNICOPE's hybrid fixed/mobile/Teams positioning in the same geography.
• 3CX: Global software-based PBX (UCaaS) vendor with strong European SME customer base and Microsoft Teams, CRM, and hospitality integrations—competes head-to-head with UNICOPE on cloud telephony and Teams-native calling.
• dus.net GmbH: German SIP trunk and VoIP provider serving business customers with cloud telephony and number portability—closely comparable to UNICOPE's Cloud PBX + mobile/fax offering for DACH SMEs.

Broad incumbents

• RingCentral: Global UCaaS/CCaaS incumbent offering cloud PBX, video, contact center, and AI assistants—competes with UNICOPE on enterprise telephony but serves a much broader portfolio without DACH-specific data residency focus.
• Microsoft Teams Phone: Microsoft's native cloud telephony inside Teams is both UNICOPE's integration partner (oneTeams) and a competing product directly—representing the most powerful adjacent threat to UNICOPE's mid-market customers.
• Zoom Phone: Zoom's cloud PBX offering bundled with Zoom Meetings; relevant as UNICOPE's existing Zoom integration partner and a broader-competitor for unified communications budgets in the DACH mid-market.

Regional players

• Kapsch BusinessCom: Austrian ICT integrator with UC, telephony, and managed services teams across the DACH region—overlaps with UNICOPE's IT-service and telephony portfolio, primarily targeting Austrian and Eastern European enterprise customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@unicopetelefonie600
• Facebookfacebook.com/UNICOPE
• LinkedInlinkedin.com/company/unicope-gmbh
• Instagraminstagram.com/unicope.group
• Xx.com/unicope_gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UNICOPE GmbH