DocEngage
DocEngage is a Bangalore-based healthcare SaaS company offering a unified cloud platform spanning telemedicine, EHR, HMS, clinic management, homecare and healthcare CRM for hospitals, clinics and home healthcare providers across India and select international markets via annual subscriptions.
- Company typePrivate
- Founded2014
- HeadquartersBangalore, India
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What DocEngage does
DocEngage Informatics Private Limited, headquartered in Bangalore and operating since 2014 (firmographics also list 2013), is a privately held, founder-led healthcare SaaS company that sells a unified cloud platform covering telemedicine, healthcare CRM, clinic management, electronic health records, homecare, and hospital management. The stack is built on a cloud-based, FHIR- and HL7-compliant architecture with HIPAA, ISO 27001/27017/27018 and DICOM certifications, distributed across geographically dispersed data centers, and exposed through 100+ pre-built integrations and RESTful APIs. The platform comprises six core products supported by 30+ role-specific mobile apps and specialty modules for IVF and cosmetology, serving hospitals, clinics, home healthcare providers, telemedicine operators and physicians across India with USD pricing for international customers. Revenue is generated primarily through annual per-user or per-care-center SaaS subscriptions ranging from roughly ₹499 to ₹4,499 per user per year (about $25-$99), with higher-tier HMS Enterprise contracts on multi-year terms, and supplemented by professional services such as offline training (₹15,000/day), dedicated consultants (₹2-3 lakh/month) and customization packages. Go-to-market blends direct enterprise sales, inside sales for SMB and mid-market, a self-serve free trial, app-store distribution, and a channel/implementation partner program; the company claims 20,000+ users and 6,000+ hospital marketing clients.
DocEngage firmographics
Firmographics- Name
- DocEngage
- Legal name
- DocEngage Informatics Private Limited
- Website
- https://docengage.in
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- DocEngage is a Bangalore-based healthcare SaaS company offering a unified cloud platform spanning telemedicine, EHR, HMS, clinic management, homecare and healthcare CRM for hospitals, clinics and home healthcare providers across India and select international markets via annual subscriptions.
- Ownership category
- akta.pro rank
DocEngage industry classification
Industry- Product category
- Healthcare Management Software
- NAICS
- Offices of Physicians (6211), Home Health Care Services (621610), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Home Health Care Services (8082), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC)
- akta.pro secondary industries
- Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
Keywords
Where DocEngage is headquartered
LocationHeadquarters
- HQ city
- Bangalore
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
DocEngage business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription - Telehealth: Annual subscription pricing per user or per care center for telemedicine software. Plans include Basic (₹799/user/year), Advanced (₹1,399/user/year), and Enterprise (custom pricing). Additional costs for telehealth app and telecall charges.
- SaaS Subscription - Clinic Management: Practice management software subscription including appointment scheduling, billing, and EMR. Basic Plan ₹499/user/year, Advanced Plan ₹699/user/year, Enterprise custom pricing.
- SaaS Subscription - EHR: Electronic Health Record software with charting, e-prescription, and clinical notes. Pricing from ₹499-1,299/user/year depending on plan tier.
- SaaS Subscription - HCRM: Healthcare CRM platform with marketing automation, lead management, and patient engagement. Basic ₹1,499/user/year, Premium ₹2,499/user/year, Enterprise ₹4,499/user/year.
- SaaS Subscription - Home Healthcare: Home care management software with care plans and workflow automation. Basic ₹999/user/year, Advanced ₹1,499/user/year.
- SaaS Subscription - HMS: Hospital Management System for multi-branch hospitals with OPD, IPD, pharmacy, and billing. Enterprise pricing with custom quotes.
- Professional Services: Additional revenue from offline training (₹15,000/day), customization packages (350-2300 hours), dedicated consultants (₹2-3L/month), and integration services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Telehealth Basic Plan - Remote OPD patient care |
| Subscription | Annual | Telehealth Advanced Plan - IPD with eConsent |
| Subscription | Multi-year contract | Telehealth Enterprise - Large providers with device integration |
| Subscription | Annual | Clinic Management Basic - Appointment and reminders |
| Subscription | Annual | Clinic Management Advanced - EMR and pharmacy |
| Subscription | Annual | Practice Management - Multi-chain clinics |
| Subscription | Annual | HCRM Basic - Sales pipeline and team monitoring |
| Subscription | Annual | HCRM Premium - CRM automation for sales teams |
| Subscription | Annual | HCRM Enterprise - Large organizations |
| Subscription | Annual | Home Healthcare Basic - Care plan based patient care |
| Subscription | Annual | Home Healthcare Advanced - Home IPD/ICU with custom care plans |
| Subscription | Multi-year contract | HMS Enterprise - Chain of hospitals |
| Other | Pay-as-you-go | Professional Services |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels8 records
DocEngage product offering
Product offeringCore offering
DocEngage sells a unified cloud-based healthcare SaaS platform comprising six core products (Telemedicine, HCRM, Clinic Software, EHR, Homecare, HMS) and 30+ supporting mobile/web applications. The platform enables hospitals, clinics, physician practices, fertility centers, cosmetology clinics, and home healthcare providers to manage the full patient care lifecycle — appointment scheduling, EHR, billing, pharmacy, telemedicine, marketing automation, lead management, and patient engagement — under FHIR/HL7/HIPAA-compliant infrastructure.
Product overview
DocEngage is a comprehensive healthcare cloud platform offering a unified suite of 6 core products and 30+ applications designed for hospitals, clinics, and healthcare practices. The platform comprises DocEngage Telemedicine (telehealth consultations), DocEngage HCRM (healthcare CRM with call center, lead management, marketing automation), DocEngage Clinic Software (practice/OPD management), DocEngage EHR (electronic health records), DocEngage Homecare (home healthcare management), and DocEngage HMS (hospital management system). Additional specialty modules include IVF Management and Cosmetology Software. The products are designed to integrate with each other and offer 100+ integrations, supporting 6 products, 30+ apps, and highly secure, interoperable healthcare operations with HIPAA and ISO compliance.
Differentiator
Problem solved
Functional benefit
Products and services
- DocEngage Telemedicine Telemedicine software enabling HD 2-way HIPAA-compliant video consultations for OPD, IPD, and ICU telemedicine with remote patient monitoring and IoT device integration capabilities, targeted at hospitals, clinics, and physicians offering virtual care.
- DocEngage HCRM (Healthcare CRM) Comprehensive healthcare CRM platform combining call center functionality, lead management, marketing automation, B2B field sales tracking, patient retargeting, patient experience, feedback management, loyalty programs, campaign management, and membership cards, designed for hospitals and clinics.
- DocEngage Clinic Software Practice management and OPD management software featuring appointment scheduling, queue management, advance billing, pharmacy management, IVR integration, roaster management, and staff coordination, targeted at individual and multi-chain clinics.
- DocEngage EHR Electronic Health Record software with cloud-based EHR, smart patient workflows, pre-defined templates, patient file management, practice management, e-prescription, clinical charting, lab integration, and FHIR/HL7 compliance, designed for hospitals and physician practices.
- DocEngage Homecare Home healthcare software for roaster management, scheduling, billing, and patient remote monitoring with 200+ workflows supporting home care delivery, targeted at organizations providing home healthcare, physiotherapy, palliative care, elderly care, and remote patient monitoring.
- DocEngage HMS (Hospital Management System) Hospital Management System covering OPD, IPD, pharmacy, discharge summary, lab management, bed management, and comprehensive hospital operations with HL7 and DICOM compliance, targeted at single and multi-specialty hospitals and hospital chains.
- DocEngage IVF Management Software Infertility management software for IVF, ART, and fertility clinics with sperm analysis, family tree tracking, maternity records, embryo storage, donor management, and treatment planning, designed for fertility treatment centers.
- DocEngage Cosmetology Software Software for aesthetic clinics and medispas covering dermatology, skin care, laser treatment, plastic surgery, cosmetic surgery scheduling, before/after photo management, and treatment planning with facial/body templates.
Quantifiable outcome
- Lead conversion increase to 30% in 6 months
- +6 more outcomes
Companies that use DocEngage
Customer profileNamed customers8 records
Segments9 records
Ideal customer profiles6 records
DocEngage technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability7 records
Feature7 records
DocEngage partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- IVR Integration Partners (Exotel, Ozonotel, Ameyo)coreDocEngage integrates with multiple IVR (Interactive Voice Response) telephony providers including Exotel, Ozonotel, and Ameyo for call center functionality. These integrations enable inbound call management, automatic lead capture, screen pop-ups with patient information, and seamless call routing within the healthcare CRM system.
- Cloud Telephony ProviderscoreIntegration with cloud telephony vendors for outbound call campaigns, call tracking, and analytics within the hospital call center solution. Supports vendor-agnostic integration approach.
- SMS and Email Service ProviderscoreIntegration with SMS and email vendors for patient communication, appointment reminders, and marketing campaigns. All communication goes through customer's own branding, not DocEngage branding.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
DocEngage competitors and assessment
Company assessmentDirect peers
- Practo: India-headquartered healthcare platform offering practice management, telemedicine, EHR, and patient booking for doctors, clinics, and hospitals — directly overlapping DocEngage's HMS, EHR, clinic, and telemedicine products across the same Indian SMB/mid-market customer base.
- MediBuddy: Indian digital healthcare platform providing telemedicine, lab booking, and corporate wellness for hospitals, clinics, and enterprises — competes most directly with DocEngage's telemedicine, HCRM, and HMS products targeting the same India healthcare provider and employer segments.
- mfine: India-based on-demand telemedicine and virtual care platform connecting patients to doctors via partner hospitals — competes with DocEngage's telemedicine offering for provider-side virtual care delivery in India.
- Phreesia: US-listed patient intake, scheduling, and engagement platform for healthcare providers — closely comparable to DocEngage's HCRM, appointment, and patient engagement modules from a pure-software, provider-side perspective.
- HealthPlix: India-based AI-powered EMR and practice management platform for doctors and clinics — directly comparable to DocEngage's EHR and Clinic Software products serving the same Indian physician and clinic customer base.
Broad incumbents
- HealthifyMe: India's largest health and wellness app with AI nutritionists, doctor consultations, and condition management — a broader incumbent that overlaps with DocEngage's patient engagement and wellness verticals but extends well beyond the provider-facing software focus.
- Innovaccer: Healthcare data and analytics platform serving health systems, payers, and providers with FHIR-based data activation — comparable as a healthcare-IT SaaS peer operating in adjacent provider/payer workflows with stronger data-platform positioning than DocEngage.
- Athenahealth: US-listed healthcare SaaS incumbent providing EHR, practice management, patient engagement, and revenue cycle solutions to hospitals and medical groups — competes with DocEngage's EHR, clinic, and HMS offerings from a global incumbent position.
- Veeva Systems: Specialty vertical SaaS provider for life sciences and healthcare with deep compliance and CRM capabilities (Veeva CRM, Vault) — a broader incumbent comparable as a regulated, vertical-healthcare SaaS platform with international scale far beyond DocEngage.
Emerging players
- KareXpert: India-based digital health platform providing hospital management, EHR, telemedicine, and patient engagement for hospitals and clinics — directly comparable to DocEngage's full-stack healthcare provider SaaS portfolio with similar India mid-market focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
DocEngage social profiles
Digital presenceDocEngage compliance and trust
Trust signalCompliance7 records
DocEngage financial estimates
Financial estimateRevenue estimate
Valuation estimate
DocEngage leadership team
Management profileNumber of profiles
Profiles2 records
DocEngage funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DocEngage M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DocEngage
What does DocEngage do?
DocEngage sells a unified cloud-based healthcare SaaS platform comprising six core products (Telemedicine, HCRM, Clinic Software, EHR, Homecare, HMS) and 30+ supporting mobile/web applications. The platform enables hospitals, clinics, physician practices, fertility centers, cosmetology clinics, and home healthcare providers to manage the full patient care lifecycle — appointment scheduling, EHR, billing, pharmacy, telemedicine, marketing automation, lead management, and patient engagement — under FHIR/HL7/HIPAA-compliant infrastructure.
Is DocEngage a public or private company?
DocEngage is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was DocEngage founded?
DocEngage was founded in 2014. It employs 11 to 50 people.
Where is DocEngage based?
DocEngage is headquartered in Bangalore, India, in the Asia region.
How does DocEngage make money?
Seven revenue lines are on record. SaaS Subscription - Telehealth is the primary driver. The others are saaS Subscription - Clinic Management, saaS Subscription - EHR, saaS Subscription - HCRM, saaS Subscription - Home Healthcare, saaS Subscription - HMS and professional Services.
Who are DocEngage's main competitors?
Direct peers on record are Practo, MediBuddy, mfine, Phreesia and HealthPlix. Broad incumbents are HealthifyMe, Innovaccer, Athenahealth and Veeva Systems. KareXpert is listed as an emerging player.
Does DocEngage have an API?
Yes. DocEngage provides RESTful API integration capabilities for connecting with third-party applications and equipment. The platform supports API integration for website lead capture, Facebook lead integration (inbound), email integration with existing vendors (outbound), SMS integration with existing vendors (outbound), cloud telephony integration, and device/equipment integration. The company states they are open to integrating with new devices and software systems.
What industry is DocEngage in?
DocEngage's product category is Healthcare Management Software. Its primary akta.pro industry code is HLALABAC, Hospital-at-Home & Acute Virtual Care Platforms, with a secondary code of BPAMAHAH, Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing). Its NAICS code is 6211 and its SIC code is 8011.