Mediatel Data

Name

Mediatel Data

Legal name

Mediatel Data

Website

https://mediatel.ro

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

Keywords

• Contact center software
• Omnichannel customer experience
• Conversational AI platform
• Workforce management software
• Interaction analytics solutions

Headquarters

HQ city

Bucharest

HQ country

Romania

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Contact Center Software Platform: SaaS-based contact center solution providing AI-powered call routing, IVR, omnichannel communication, workforce management, and analytics as a recurring subscription service.
2. Professional Services: Implementation, customization, training, and consulting services including Annual Business Reviews, Sanity Check Workshops, and Custom Development to ensure optimal deployment.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Mediatel Data develops and sells an AI-powered contact center software platform that unifies voice, chat, email, video, social media, and messaging channels for enterprise customer experience operations. The platform combines IVR, predictive dialer, AI-based answering machine detection, intelligent call routing, voicebots, chatbots, interaction analytics, agent assistance, voice biometrics, video assistance, and workforce management into a single omnichannel suite deployed via cloud, on-premise, or hybrid models.

Product overview

Mediatel Data is an AI-powered contact center solutions provider offering a comprehensive platform architecture. The core offering consists of the AI-Powered Call Center Solution and Omnichannel Platform, which integrate multiple AI modules including Voicebot, Chatbot, Video Assistant, Interaction Analytics, Agent Assistant, Agent Helper, AI Email Dispatch, Workforce Management, and CRM Integration. Additional specialized modules include IVR, Predictive Dialer, AI AMD, and Intelligent Call Routing. The platform also offers Flow Editor for no-code bot building, Voice Biometrics for authentication, and Speech & Text Analytics. All components share a unified agent desktop and integrate with communication channels (WhatsApp, Facebook, Instagram, SMS, Email, Viber, Zalo) and CRM systems (Salesforce, Microsoft Dynamics, Siebel). The company serves industries including Banking, Healthcare, Telecom, Retail, BPO, and Tourism.

Differentiator

Problem solved

Functional benefit

Products and services

• AI-Powered Call Center Solution All-in-one AI-powered call center platform integrating IVR, voice bots, AI-based call routing, and CRM systems to streamline customer support, improve agent performance, and enhance customer satisfaction. Built for enterprise contact centers requiring PCI DSS compliant infrastructure.
• Omnichannel Platform Unified platform delivering seamless intelligent customer interactions across voice, live chat, email, SMS, WhatsApp, Facebook Messenger, Instagram, and social media from a single interface. Designed for enterprises needing centralized multi-channel customer engagement with GDPR compliance.
• Video Assistant Real-time video interaction solution for customer support, remote assistance, and virtual collaboration featuring HD video calls, screen sharing, GDPR compliance, and no-app-needed browser access. Enables face-to-face interactions in contact centers.
• Voicebot AI-powered voice bot with advanced NLP enabling natural conversations, 24/7 availability, automated customer support, appointment scheduling, and seamless live agent handoff. Recognized with 2024 Conversational AI Excellence Award by TMC.
• Chatbot AI chatbot solution for automated customer interactions across mobile, desktop, WhatsApp, Viber, and Facebook platforms. Enables conversational self-service and automated query handling.
• AI Multilanguage Chatbot Multilingual chatbot supporting 19+ languages including English, German, French, Spanish, Romanian, Russian, Finnish, Danish, Dutch, Italian, Portuguese, Polish, Indonesian, Turkish, Swedish, Malay, Norwegian, and more for global customer engagement.
• Interactive Voice Response (IVR) AI-powered IVR system with smart call routing, 24/7 self-service options, conversational AI, and personalized caller experiences to streamline customer interactions.
• Advanced Predictive Dialer AI-powered predictive dialing solution that automatically dials multiple numbers and connects agents only to live calls, minimizing idle time and maximizing productivity for outbound contact center operations.
• Interaction Analytics AI-powered analytics module for evaluating customer interactions across calls, emails, chats, and social media with sentiment analysis, script adherence, emotion detection, NPS & risk prediction, and 360-degree insights across 19+ languages.
• Agent Assistant AI-powered real-time agent assistance providing instant guidance, next-best actions, and support during live customer interactions to boost agent efficiency.
• Agent Helper AI-driven workspace enhancement providing real-time assistance and streamlining workflows for personalized customer interactions within the agent desktop.
• AI Email Dispatch AI-powered email automation with intelligent classification based on email body, metadata, and attachment contents, OCR processing for scanned documents, confidence scoring, and automated routing for efficient email management.
• Workforce Management Workforce management solution for contact centers enabling efficient scheduling, forecasting, and agent optimization to maximize operational efficiency.
• Voice Biometrics AI-powered voice biometrics for customer identity verification using unique voiceprints, eliminating lengthy authentication procedures and reducing customer effort.
• Flow Editor Tool No-code bot building tool with drag-and-drop interface for designing and managing chatbots and voice assistants without technical expertise, enabling sales assistant bots, customer support agents, and AI-driven voice assistants.
• Professional Services Implementation, customization, training, and consulting services including Annual Business Reviews, Sanity Check Workshops, and Custom Development to ensure optimal deployment of the Mediatel Data platform.

Quantifiable outcome

• AI Answering Machine Detection achieves 99%+ accuracy
• +4 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability13 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationCRM integration partnership enabling seamless connectivity between Mediatel Data contact center platform and Salesforce CRM, providing agents with real-time customer data access and unified customer views.
• Microsoft DynamicscoreTechnology or IntegrationIntegration with Microsoft Dynamics CRM allowing unified customer management and workflow automation for enterprises using Microsoft ecosystem.
• SiebelcoreTechnology or IntegrationIntegration with Oracle Siebel CRM enabling enterprise customers to leverage existing Siebel investments with Mediatel contact center solutions.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Vonage (Ericsson): Cloud communications platform with Vonage Contact Center (VCC) offering AI-powered routing, omnichannel and APIs. Directly overlaps Mediatel's voice, messaging and integration capabilities, with stronger financial backing post-Ericsson acquisition.
• 8x8: Unified communications and CCaaS vendor combining cloud voice, contact center, video and team messaging. Comparable in offering a unified platform spanning voice, video and digital channels — overlapping with Mediatel's omnichannel positioning but at much larger scale.
• NICE Ltd. Global CCaaS and WEM leader with deep speech analytics, real-time agent guidance, and compliance offerings. Comparable across nearly every Mediatel product line (CXone, Enlighten AI) but at a significantly larger scale and broader footprint.
• Genesys: Global leader in CCaaS and customer experience orchestration. Directly comparable product category (omnichannel routing, AI-powered agent assist, voicebots, workforce engagement) but with much broader geographic reach and a far larger enterprise customer base than Mediatel Data.
• Cisco (Webex Contact Center): Webex Contact Center delivers cloud-based omnichannel routing, AI agent assist and analytics integrated with Cisco's broader UC stack. Competes for large enterprise CCaaS deals in EMEA and brings deep CRM and collaboration ecosystem integrations.
• Avaya: Established CCaaS/UC vendor with extensive EMEA presence, particularly in Eastern Europe. Competes for the same large enterprise contact center RFPs and offers comparable IVR, routing and agent productivity features.

Direct peers

• Content Guru: UK-headquartered cloud CCaaS provider with strong European presence and similar omnichannel, AI-assisted and speech-analytics capabilities. Most directly comparable regional peer in terms of size, geographic focus and product breadth.
• Five9: Cloud-native CCaaS vendor with comparable AI features (virtual agents, Agent Assist, workflow automation, speech analytics). Directly competes in the same product category and enterprise segment, with active EMEA expansion threatening regional players like Mediatel.
• Talkdesk: Cloud CCaaS provider offering AI-powered virtual agents, omnichannel routing, workforce management and analytics. Closely aligned product architecture to Mediatel's suite, with active investment in AI and EMEA go-to-market that competes for the same enterprise buyers.

Regional players

• Mitel: UC and contact center provider with meaningful EMEA footprint and comparable mid-market enterprise positioning. Overlaps with Mediatel on cloud PBX, contact center and vertical-industry solutions, particularly across European telecom and BPO customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights8 records

Customer concentration

• YouTubeyoutube.com/@mediateldata3211
• Facebookfacebook.com/mediateldata
• LinkedInlinkedin.com/company/mediatel-data-srl
• Instagraminstagram.com/mediateldata
• Xx.com/mediateld

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mediatel Data