On Side Restoration Services Ltd
On Side Restoration is a Canadian-owned property damage restoration company serving residential, commercial, and multi-unit residential clients across Canada since 1979. It delivers 24/7 water, fire, weather, biohazard, and catastrophe restoration through 40 branches, 1,900+ certified technicians, and a 1,000-vehicle emergency response fleet.
- Company typePrivate
- Founded1979
- HeadquartersVancouver, Canada
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What On Side Restoration Services Ltd does
On Side Restoration Services Ltd is a Canadian property damage restoration services company founded in 1979 and headquartered in Vancouver, BC. The company provides emergency and post-event restoration across seven core service lines — water damage, fire and smoke damage, weather damage, catastrophe cleanup, biohazard remediation, content restoration, and goods recovery — serving both residential property owners and commercial enterprises (offices, retail, industrial facilities, and multi-unit residential buildings). Service delivery is anchored by a coast-to-coast branch network of approximately 40 locations, 1,900+ trained service personnel holding 1,200+ technician and trade-level certifications, 1,000+ emergency response vehicles, and 20,000+ pieces of specialty restoration equipment operating on a 24/7 basis.
The underlying service platform combines field-based emergency response with in-house specialty processing capabilities including content restoration, laundry facilities, an electronics processing center, and an art restoration/framing department. A customer-facing digital portal, myClaims (myclaims.onside.ca), supports insurance claims tracking and project communications. Technology investment is concentrated in operational equipment, fleet logistics, and multi-provincial regulatory compliance (including Quebec RBQ license 5768-1322-01) rather than in software platforms, AI, or APIs.
The business model is B2B2C restoration services billed predominantly through insurance claims, with pricing determined via a bid/estimate process in which insurance adjusters typically solicit 2–3 contractor quotes per claim. Each customer engagement is staffed with a dedicated Project Manager, Project Assistant, and Project Supervisor. The company is a wholly-owned subsidiary of Intact Financial Corporation, one of Canada's largest property and casualty insurers, and has expanded through acquisitions including Northern Capital Restorations (2020) and Excellence Rénovation (October 2025, establishing Quebec operations via a Greater Montréal South Shore branch). Marketing channels are primarily content marketing, organic social, and SEO, supplemented by a 24/7 contact center.
On Side Restoration Services Ltd firmographics
Firmographics- Name
- On Side Restoration Services Ltd
- Legal name
- On Side Restoration Services Ltd.
- Website
- https://onside.ca
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- On Side Restoration is a Canadian-owned property damage restoration company serving residential, commercial, and multi-unit residential clients across Canada since 1979. It delivers 24/7 water, fire, weather, biohazard, and catastrophe restoration through 40 branches, 1,900+ certified technicians, and a 1,000-vehicle emergency response fleet.
- Ownership category
- akta.pro rank
On Side Restoration Services Ltd industry classification
Industry- Product category
- Property Restoration Services
- NAICS
- Repair and Maintenance (811), Personal and Household Goods Repair and Maintenance (8114)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)
- akta.pro secondary industries
- Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Structural Repair & Framing Reconstruction (HSAPAOAG), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Post-Incident Recovery, Damage Assessment & Restoration Coordination (BPABANAL)
Keywords
Where On Side Restoration Services Ltd is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices4 records
Markets served
On Side Restoration Services Ltd business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D
Revenue model
- Restoration Services: One-time restoration services for residential and commercial properties damaged by water, fire, weather, or catastrophe. Services billed through insurance claims process with bid/estimate workflow.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | — | Insurance Claims Based |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
On Side Restoration Services Ltd product offering
Product offeringCore offering
On Side Restoration provides emergency property damage restoration services across Canada, including water damage, fire and smoke damage, weather damage, biohazard remediation, catastrophe cleanup, content restoration, and goods recovery. Services are delivered 24/7 by more than 1,900 trained personnel using 1,000+ emergency response vehicles and 20,000+ specialty equipment pieces, with work coordinated through insurance claims processes and a dedicated project management team per customer.
Product overview
On Side Restoration Services Ltd is a Canadian restoration services company operating since 1979, offering a unified suite of emergency restoration services rather than a modular software platform. Their core offering comprises specialized damage restoration services including Water Damage Restoration, Fire & Smoke Damage Restoration, Catastrophe Cleanup, Weather Damage Restoration, Biohazard Remediation, Content Restoration, and Goods Recovery. These services are delivered through a national network of over 1,900 service personnel with 1,200 Technician and Trade Level Certifications, supported by more than 1,000 emergency response vehicles and 20,000 pieces of specialty equipment operating 24/7 across Canada. The company supplements its service delivery with myClaims, a digital customer portal for claims management, and expanded through the 2025 acquisition of Excellence Rénovation to establish a stronger Quebec presence.
Differentiator
Problem solved
Functional benefit
Products and services
- Water Damage Restoration
Companies that use On Side Restoration Services Ltd
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles4 records
On Side Restoration Services Ltd technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
On Side Restoration Services Ltd partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered major, community and minor.
- Excellence RénovationmajorAcquired in October 2025 to expand Québec presence. Excellence Rénovation established since 1999 with 25+ years experience. Owners Martin Gauthier and Alexandre Deslauriers transitioning to strategic roles. New Greater Montréal branch at 6280 Route 132, Sainte-Catherine, QC.
- Boyle Street Community ServicescommunityAnnual fundraiser partnership. On Side and vendors raised $12,252 plus essential items for Boyle Street Community Services emergency response fund supporting Edmonton community.
- Vendor Partners (fundraiser)minor30+ vendor partners participated in 5th Annual Fundraiser including: Rahall Electric Ltd., Abatement Technologies, Strata Electrical Contracting Inc., OCI Group, Rapid Response Group Ltd., Envirospec Solutions Inc., K. Gronemeyer & Son Painting, Ghost Reconstruction Inc., Salco Group, Alberta Surface Cleaning, EHS Partnerships Ltd., Rahall Mechanical Inc., Sunbelt Rentals Inc., Wesco/Hazmasters, Popowich Meat Company, Super Save Group, TrimLine of Parkland, Titan Flooring & Interior Design Ltd.
Scale indicators6 records
Recent moves7 records
Expansion highlights4 records
On Side Restoration Services Ltd competitors and assessment
Company assessmentDirect peers
- First Onsite Property Restoration: One of the largest Canadian-owned restoration services competitors with national footprint and insurance-driven GTM. Direct overlap with On Side in water, fire, and catastrophe restoration, and the most apples-to-apples competitor in the Canadian market.
- Paul Davis Restoration: North American restoration franchise network with Canadian operations. Directly competes in water, fire, and storm damage restoration, content cleaning, and emergency board-up services.
- PuroClean: Restoration franchise with presence across North America including Canada. Overlaps with On Side's water damage, fire/smoke, mold, and biohazard remediation offerings for residential and commercial clients.
- Rainbow International Restoration: Restoration franchise under the Neighborly brand offering water, fire, and mold restoration. Comparable insurance-driven GTM and residential/commercial mix, though more concentrated in the US.
- Interstate Restoration: Large US-based commercial restoration and disaster recovery provider. Comparable in large-loss commercial restoration, catastrophe response, and content restoration capabilities.
Broad incumbents
- SERVPRO: The largest North American restoration franchise network with thousands of locations. Directly comparable in water/fire/mold restoration services, content cleaning, and insurance-claims workflow, with a much larger US footprint.
- Belfor: Global leader in property restoration and disaster recovery, operating in 30+ countries with major Canadian operations. Directly overlaps with On Side across fire, water, and large-loss catastrophe response for commercial and residential customers.
- ServiceMaster Restore: Major North American restoration services brand within the broader ServiceMaster portfolio. Competes head-to-head with On Side in residential and commercial restoration, with strong insurance adjuster relationships.
Emerging players
- GDI Integrated Facility Services: Canadian-based facility services company offering cleaning, janitorial, and restoration services. Partial overlap with On Side in commercial restoration and property damage services, though broader in non-restoration facility services.
- AdvantaClean: Smaller North American franchise network focused on water damage, mold remediation, and air quality. Niche overlap with On Side's residential water and mold restoration services, smaller in scale and geographic reach.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
On Side Restoration Services Ltd social profiles
Digital presenceOn Side Restoration Services Ltd financial estimates
Financial estimateRevenue estimate
Valuation estimate
On Side Restoration Services Ltd leadership team
Management profileNumber of profiles
Profiles6 records
On Side Restoration Services Ltd subsidiaries and ownership
Company hierarchySubsidiaries1 record
On Side Restoration Services Ltd funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
On Side Restoration Services Ltd M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about On Side Restoration Services Ltd
What does On Side Restoration Services Ltd do?
On Side Restoration provides emergency property damage restoration services across Canada, including water damage, fire and smoke damage, weather damage, biohazard remediation, catastrophe cleanup, content restoration, and goods recovery. Services are delivered 24/7 by more than 1,900 trained personnel using 1,000+ emergency response vehicles and 20,000+ specialty equipment pieces, with work coordinated through insurance claims processes and a dedicated project management team per customer.
Is On Side Restoration Services Ltd a public or private company?
On Side Restoration Services Ltd is a private company. It is classified as corporate owned and is currently operating.
When was On Side Restoration Services Ltd founded?
On Side Restoration Services Ltd was founded in 1979. It employs 1,001 to 5,000 people.
Where is On Side Restoration Services Ltd based?
On Side Restoration Services Ltd is headquartered in Vancouver, Canada, in the North America region.
How does On Side Restoration Services Ltd make money?
One revenue line is on record: restoration Services.
Who are On Side Restoration Services Ltd's main competitors?
Direct peers on record are First Onsite Property Restoration, Paul Davis Restoration, PuroClean, Rainbow International Restoration and Interstate Restoration. Broad incumbents are SERVPRO, Belfor and ServiceMaster Restore. Emerging players are GDI Integrated Facility Services and AdvantaClean.
Does On Side Restoration Services Ltd have an API?
No public API is recorded for On Side Restoration Services Ltd.
What industry is On Side Restoration Services Ltd in?
On Side Restoration Services Ltd's product category is Property Restoration Services. Its primary akta.pro industry code is HSAPAOAA, Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction), with a secondary code of HSAPAOAF, Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage). Its NAICS code is 811 and its SIC code is 7600.