Recruiter Insider

What Recruiter Insider does

Recruiter Insider is a cloud-based SaaS platform that enables recruitment and staffing agencies to collect structured, verified feedback from candidates and hiring managers at every stage of the hiring process and post-placement. The platform analyses responses question-by-question and stage-by-stage, benchmarks performance against a platform-wide average across all participating agencies, and produces outputs including the Fill Rate Uplift Dashboard, My Clients Dashboard, role-specific case studies, score combos, and live testimonial feeds. It is built specifically for the recruitment hiring process, with 55 permanent and 60 contract questions mapped to five key questions reviewed at every stage, supported by 8 native ATS/CRM integrations (Bullhorn, Vincere, JobAdder, Bullhorn for Salesforce, Ezekia, Loxo, Tracker, Mercury) and multi-language communications across English, German, Dutch, Cantonese, and Portuguese.

The company operates three integrated products: the core Candidate & Client Feedback platform, the Recruiter Insider Academy (a 23-module certification programme launching July 2026, free for the first six months of every subscription), and an Employee Feedback product covering onboarding, well-being, WFH, and exit surveys. The business model is a single all-inclusive annual subscription priced against agency headcount, with no feature tiers and no locked capabilities. Recruiter Insider is founder-led (Justin Hillier, Founder & CEO; Brad Courtney, CTO & Co-Founder), bootstrapped with no disclosed institutional funding, headquartered in Lara, Victoria, Australia, and operates across APAC, the UK, and globally (with the Brunel flagship deployment spanning 45 countries and 6 regions). Distribution combines direct enterprise sales, ATS marketplace partnerships, and GTM alliances with RCSA and The Recruitment Network.

Name

Recruiter Insider

Legal name

Recruiter Insider Pty Ltd

Website

https://recruiterinsider.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Recruiter Insider is a cloud-based SaaS platform that collects structured, verified candidate and hiring manager feedback at every stage of the recruitment process, benchmarking agency performance and driving measurable improvements in fill rates for recruitment and staffing agencies worldwide.

Ownership category

akta.pro rank

Product category

Recruitment Analytics Software

NAICS

Human Resources Consulting Services (541612), Employment Placement Agencies (561311), Computer Training (611420), Professional and Management Development Training (61143)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Employment Agencies (7361)

akta.pro primary industry

Talent Acquisition (Recruiting) & Applicant Tracking (ATS) (BPACAPAD)

akta.pro secondary industries

Recruiting & Talent Acquisition Training (EDABAIAA), People Analytics & Workforce Planning Training (EDABAIAH), Recruiting Administration Outsourcing (Recruitment Support, Scheduling, Onboarding Ops) (BPACAKAG)

Keywords

• Recruitment feedback platform
• Candidate experience measurement
• Consultant performance benchmarking
• ATS integrated feedback
• Recruitment analytics software

Headquarters

HQ city

Preston

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Subscription (SaaS): Full platform access (Candidate & Client Feedback, Employee Feedback, Leadership visibility, Client reporting, Business development tools, ATS integrations) priced against agency headcount. One plan with full access and no locked features. Academy is included free for the first six months of every subscription. No tiers or feature limitations based on plan level.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Recruiter Insider is a cloud-based SaaS platform that collects structured, verified feedback from candidates and hiring managers at every stage of the recruitment process and post-placement. The platform analyzes feedback question-by-question and stage-by-stage, benchmarks performance against a platform-wide average across all participating agencies, and includes an integrated Academy certification program built from verified performance gaps. It also offers an Employee Feedback module covering onboarding, well-being, WFH, and exit surveys.

Product overview

Recruiter Insider is a unified feedback and performance measurement platform for recruitment agencies consisting of three integrated products: (1) Candidate & Client Feedback as the core platform for collecting verified, stage-by-stage feedback from candidates and hiring managers throughout the hiring process and post placement; (2) Recruiter Insider Academy as a certification add-on that builds training modules directly from each consultant's verified performance gaps, launching July 2026; and (3) Employee Feedback as an add-on covering onboarding, well-being, WFH, and exit surveys. All three products share the same dashboard infrastructure, ATS integrations (Bullhorn, Vincere, JobAdder, Bullhorn for Salesforce, Loxo, Tracker, Mercury, Ezekia), and benchmarking engine. The Academy is included free for the first six months of every subscription.

Differentiator

Problem solved

Functional benefit

Brands

• Recruiter Insider Academy: A structured certification programme built directly on platform data, aligned to the behaviours that move fill rates, for both candidate and client journeys across permanent and temp/contract recruitment. Includes 23 training modules, 115 key questions, and 575 learnings and coaching points. Launching July 2026.

Products and services

• Candidate & Client Feedback Primary platform that collects structured, verified feedback from candidates and hiring managers at every stage of the recruitment process and post placement, turning feedback into performance data, business development evidence, and client reporting for recruitment agencies.
• Recruiter Insider Academy A certification programme built directly on platform data, aligned to the behaviours that move fill rates. Offers 23 training modules across permanent and temp/contract recruitment with PDF certificates valid for six months and recertification requirements.
• Employee Feedback Workplace feedback solution covering the full employee journey including onboarding surveys, well-being check-ins, WFH check-ins, and exit surveys. Includes 12 key topics, 18 well-being questions, and 16 exit survey questions, with industry benchmarking and PDF reporting.

Quantifiable outcome

• Approximately 20% fill rate uplift when hiring managers score above 90 on explaining the role, describing culture, and articulating why a candidate should join
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature11 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• The Recruitment Network (UK)coreGTM or Marketing Partner · 1 January 2022Gold Partner of The Recruitment Network for over 3 years. TRN members receive an exclusive discount on Recruiter Insider subscriptions. The partnership combines the marketing expertise of TRN's network with the data Recruiter Insider agencies can use to differentiate in the marketplace.
• RCSA (Australia & New Zealand)coreGTM or Marketing Partner · 1 January 2020The RCSA is the leading industry association for recruitment agencies in Australia and New Zealand. Recruiter Insider has been a Preferred Partner for 5 years, supporting the industry to continue to improve and grow. The partnership provides credibility endorsement, access to the member network, and co-marketing opportunities.
• BullhorncoreTechnology or Integration · 1 January 2018Bullhorn Marketplace Partner for seven years. Bullhorn is one of the most established and widely used ATS platforms for recruitment agencies globally. The integration is rock solid and trusted by agencies across APAC and the UK, with the most established and reliable integration in Recruiter Insider's portfolio.
• VincerecoreTechnology or IntegrationGrowing partnership with Vincere, with the integration already live for shared clients across multiple markets. Vincere and Recruiter Insider share ambitious growth plans, with more shared markets planned. A strategic integration partner targeting agencies in Europe and beyond.
• JobAddercoreTechnology or IntegrationOne of the simplest integrations to set up, in keeping with JobAdder's own focus on ease of use. Setup for JobAdder customers is one of the fastest and easiest of all integrations, appealing to agencies that prioritise simplicity in their tech stack.
• MercurycoreTechnology or IntegrationBuilt to directly align to key stages of the hiring process inside Mercury, so setup is fast — locked, loaded, and running in minutes. Mercury is the ATS used by Brunel (a flagship global enterprise client operating across 45 countries), making this a strategically important integration.
• Prominence Recruitment MarketingminorGTM or Marketing PartnerA digital marketing agency for recruiters with global expertise. The partnership couples Prominence's marketing expertise with the data agencies can use to help them differentiate in the marketplace, providing joint marketing capabilities for Recruiter Insider's agency clients.
• Dan McGuire (Advisor)minorOthersAdvisory board member. Former founder of Broadbean and Cube19, Dan has built and sold some of the most influential businesses in recruitment technology. Provides strategic guidance to Recruiter Insider's leadership team.
• Angela Cripps (Advisor)minorOthersAdvisory board member. One of the recruitment industry's leading trainers, Angela now runs Recruiting Gym, helping agencies develop the skills that drive better outcomes for candidates and clients alike. Brings deep expertise in recruitment training to inform the Academy's curriculum.
• Simon Childs (Advisor)minorOthersAdvisory board member. A recognised leader in Asian recruitment markets, Simon has founded, scaled, and sold multiple agencies, with deep experience in M&A across the region. Provides guidance on Asian market strategy and M&A-related growth.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Great Recruiters: Recruitment-specific candidate experience and review platform that competes directly with Recruiter Insider's core product. Both target recruitment agencies with verified candidate and client feedback collection and benchmarking.
• Talent Analytics: Recruitment-focused analytics platform explicitly listed as a competitor in Recruiter Insider's comparison pages. Both serve recruitment agencies seeking data-driven performance measurement.
• Culture Amp: Employee experience and engagement survey platform directly comparable to Recruiter Insider's Employee Feedback product covering onboarding, well-being, and exit surveys. Both target workforce measurement with benchmarking.
• Officevibe: Employee feedback and engagement platform comparable to Recruiter Insider's Employee Feedback module. Both target SMB and mid-market employers with pulse surveys and people analytics.

Broad incumbents

• Trustpilot: Broad consumer and business review platform named as a competitor in Recruiter Insider's comparison pages. While not recruitment-specific, recruitment agencies sometimes use Trustpilot for client reviews, posing an alternative for non-specialised buyers.
• Feefo: Verified review and customer feedback platform listed as a competitor in Recruiter Insider's comparison pages. Serves multiple verticals including recruitment agencies seeking client review capabilities.
• Glassdoor: Major employer review and recruitment platform with substantial candidate review data. Competes indirectly for recruitment agency attention on candidate experience measurement and employer branding.
• Qualtrics (EmployeeXM): Enterprise experience management platform with employee and customer experience products. A broad incumbent whose employee experience offering competes with Recruiter Insider's Employee Feedback product for larger enterprise buyers.
• Peakon (Workday): Employee engagement platform owned by Workday, comparable to Recruiter Insider's Employee Feedback product. Targets enterprise HR teams with people analytics and benchmarking.

Emerging players

• Loxo: AI-powered talent intelligence platform for recruitment agencies that is both an integration partner and partial competitor. Overlaps on agency workflow technology and increasingly on AI-driven insights for recruitment performance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/recruiter-insider
• Xx.com/recruiterinsidr

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recruiter Insider