Service IT

What Service IT does

Service IT is a privately held Brazilian IT solutions integrator founded in 1995 and headquartered in São Paulo, with additional offices across Brazil (Rio de Janeiro, Porto Alegre, São Leopoldo, Curitiba), Argentina, Chile, and the United States. The firm specializes in IT outsourcing, consulting, and project delivery for enterprise and mid-market customers, organized around four practice pillars: System Integration, Managed Services, Cyber Security, and Cloud Services. It operates proprietary Network Operations Center (NOC) and Security Operations Center (SOC) facilities, the latter housed under the wholly-owned Service IT Security subsidiary, which also publishes weekly threat-intelligence reports grounded in NIST, MITRE, and CVE frameworks and provides Security-as-a-Service (SecaaS).

The company's core technology stack is a services-delivery platform rather than a packaged product: certified implementation of multi-vendor infrastructure (IBM Power, Dell, Red Hat OpenShift, VMware, Veritas) and security stacks (Fortinet, Palo Alto Networks, Qualys, plus ~10 additional security ISVs), combined with multicloud migration capability across Google Cloud and Microsoft Azure. Service IT holds ISO/IEC 27001 and 27701 certifications in its security division and operates an LGPD-focused compliance framework.

Revenue is generated through professional services (system-integration projects, cloud migrations, consulting), managed services (NOC/SOC, ongoing IT environment administration), and resale/integration of partner technologies. The go-to-market is sales-led, distributed through field-sales teams across LATAM plus vendor channel partnerships. Named enterprise customers include Unimed CNU (healthcare), Aena (airport operations), and Safeweb (information security). The company is founder/management-owned with no publicly disclosed external funding.

Name

Service IT

Legal name

Service IT

Website

https://service.com.br

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

251–500 employees

Short description

Service IT is a Brazilian-founded (1995) IT solutions integrator operating across Brazil, Argentina, Chile, and the United States, delivering system integration, managed services, cloud migration, and cybersecurity through proprietary NOC and SOC operations to enterprise and mid-market customers.

Ownership category

akta.pro rank

Product category

IT Systems Integration Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), IT Operations, Event & Incident Management (NOC/SOC-to-ITSM) (BPAEAJAH), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)

Keywords

• IT systems integration
• Managed IT services
• Cybersecurity services
• Cloud migration services
• IT infrastructure outsourcing

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. System Integration: Design and implementation of IT infrastructure solutions including hardware integration, software deployment, migration projects, and consulting services.
2. Managed Services: Ongoing IT environment administration, monitoring, and support through NOC and SOC operations. Proactive management to maintain IT availability.
3. Cybersecurity Services: SOC services, threat intelligence, cybersecurity consulting, and security-as-a-service (SecaaS) offerings providing integrated security solutions.
4. Cloud Services: Cloud transformation assessments and implementations, multicloud migration services, and cloud computing consulting.
5. Specialized Solutions: Resale and integration of specialized technologies including Red Hat OpenShift, IBM Power servers, Dell infrastructure, VMware, Veritas, and security solutions from partners like Fortinet, Palo Alto Networks, and Qualys.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Service IT is an IT solutions integrator that designs, implements, and operates enterprise IT environments through system integration, managed services, cybersecurity, and cloud transformation offerings. It sells and integrates technology from major global vendors (IBM, Red Hat, Dell, VMware, Fortinet, Palo Alto Networks, Qualys, Microsoft, Google Cloud) and provides ongoing monitoring via proprietary NOC and SOC operations, including specialized implementations for Red Hat OpenShift and IBM Power servers and Security-as-a-Service (SecaaS) through its Service IT Security division.

Product overview

Service IT is an IT solutions integrator and managed services provider established in 1995, offering a portfolio of interconnected services including System Integrator (solutions design), Managed Services (NOC/SOC operations monitoring), Cyber Security (SOC and security consulting), Cloud Services (multicloud migration), and specialized practices for Red Hat OpenShift and IBM Power servers. The company operates proprietary Network Operations Center (NOC) and Security Operations Center (SOC) to monitor and manage client IT environments. Additional offerings include SecaaS (Security-as-a-Service), Threat Intelligence publications, and the ServiceCast content platform. Service IT maintains strategic partnerships with global technology vendors and operates across Brazil, Argentina, Chile, and the United States with LATAM coverage.

Differentiator

Problem solved

Functional benefit

Brands

• Service IT Security: Cybersecurity division offering SOC services, threat intelligence, and security consulting
• ServiceCast
• SecaaS

Products and services

• System Integrator End-to-end solutions design and integration services that address IT needs for business operations, drawing from partnerships with major global technology and security vendors for enterprise and mid-market customers in Latin America.
• Managed Services Proactive monitoring, administration, and support of client IT environments through proprietary NOC and SOC centers, ensuring system availability and rapid incident response for enterprise customers.
• Cyber Security SOC operations, security consulting, and strategic alliances providing integrated enterprise security solutions using industry best practices, delivered by the Service IT Security division.
• Cloud Services Cloud transformation assessment, migration, and multicloud implementation services, evaluating enterprise cloud adoption strategies and delivering cloud projects across major platforms including Google Cloud, Microsoft Azure, and Red Hat OpenShift.
• SecaaS (Security as a Service) Security-as-a-Service offering that protects enterprises through Service IT Security services, providing integrated continuous security solutions as a managed service.
• Red Hat OpenShift Services Specialized implementation and management services for the Red Hat OpenShift container platform, including Kubernetes environment design, deployment, and ongoing operations.
• IBM Power Servers Specialized implementation and ongoing management services for IBM Power server infrastructure for enterprise customers.
• IT Services Consulting, implementation, migration, and advanced platform management projects for enterprise IT environments, delivered as professional engagements.
• Threat Intelligence Cybersecurity threat intelligence services developed by the Service IT Security team, documenting vulnerabilities, zero-days, APT groups, ransomware, and emerging threats using NIST, MITRE, and CVE.org frameworks.

Quantifiable outcome

• 85% reduction in time for delivery of new projects after multicloud migration (Unimed CNU case)
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core.

• Google CloudcoreTechnology or IntegrationGoogle Cloud Partner providing cloud solutions and integration services. The partnership enables Service IT to deliver Google Cloud implementations and cloud transformation projects.
• MicrosoftcoreTechnology or IntegrationMicrosoft technology partner providing solutions across Microsoft's product portfolio including Azure, Microsoft 365, and enterprise solutions.
• IBMcoreTechnology or IntegrationIBM partner specializing in IBM Power servers and IBM technology solutions. Service IT offers IBM Power server solutions and implementation services.
• Red HatcoreTechnology or IntegrationRed Hat partner specializing in Red Hat OpenShift container platform. Service IT provides Red Hat OpenShift solutions and implementations.
• FortinetcoreTechnology or IntegrationFortinet security partner providing firewall, network security, and cybersecurity solutions. Fortinet is cited in threat intelligence publications.
• Palo Alto NetworkscoreTechnology or IntegrationPalo Alto Networks partner delivering next-generation firewall, cloud security, and security operations solutions.
• QualyscoreTechnology or IntegrationQualys partner providing vulnerability management, threat protection, and security compliance solutions.
• VMwarecoreTechnology or IntegrationVMware partner offering virtualization, cloud infrastructure, and digital workspace solutions.
• DellcoreTechnology or IntegrationDell partner providing enterprise hardware, storage, and infrastructure solutions.
• VeritascoreTechnology or IntegrationVeritas partner specializing in data backup, recovery, and information availability solutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tivit (formerly UOL Diveo): Brazilian multi-cloud, managed services, and digital transformation provider operating its own data centers and serving enterprise customers across Brazil and LATAM. Direct peer on managed services, cloud, and integration capabilities.
• BRQ Digital Solutions: Brazilian IT services and consulting firm offering system integration, digital transformation, managed services, and cloud. Comparable on enterprise integration and transformation focus with similar customer base.
• NAVA Technology: Brazilian IT integrator providing cloud, infrastructure, security, and managed services to enterprise and mid-market customers. Direct competitor in the same Brazilian market with overlapping vendor relationships.
• Stefanini: Brazilian-headquartered global IT services and digital solutions provider with a comparable mix of system integration, managed services, and cybersecurity offerings across LATAM. Closest direct competitor given shared origin market, similar service portfolio, and similar scale.
• Logicalis: Global IT solutions integrator with strong LATAM presence and vendor partnerships across Cisco, IBM, Red Hat, and security vendors. Comparable business model as a multi-vendor SI providing managed services and cloud transformation.

Broad incumbents

• Accenture Brazil: Global SI with significant Brazilian operations delivering consulting, system integration, and managed services. Competes for enterprise and mid-market IT transformation deals; larger scale and broader portfolio overlap with Service IT's offerings.
• Minsait (Indra Brasil): Indra's Brazilian IT services arm providing integration, managed services, and digital transformation to enterprise customers. Competes on systems integration and managed services engagements.
• Capgemini Brasil: Global SI with Brazilian delivery centers providing consulting, systems integration, cloud, and managed services. Competes for enterprise IT modernization and managed services RFPs.
• Atos Brasil: Global SI with Brazilian operations offering managed services, systems integration, cloud, and cybersecurity to enterprise clients. Adjacent competitor for mid-market and large enterprise IT outsourcing mandates in Brazil.
• NTT Data Brasil: Global SI with established operations in São Paulo and across LATAM delivering system integration, cloud, and managed services. Competes head-to-head on enterprise integration and cloud transformation mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ServiceIT3
• LinkedInlinkedin.com/company/service-it-solutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service IT