What Morefield Communications does

Morefield Communications, Inc. is a Pennsylvania-based managed services provider (MSP) and systems integrator founded in 1945 and headquartered in Camp Hill, PA, with nine regional offices serving Pennsylvania and Northern Maryland. The company delivers an integrated portfolio across six pillars: managed IT services (co-managed and fully managed under an all-in seat price subscription), cybersecurity (MDR, vulnerability assessments, Virtual CISO, GRC), cloud and infrastructure (SD-WAN, Wi-Fi, cloud backup, DRaaS, IT project consulting), unified communications (RingCentral UCaaS/CCaaS and Mitel on-prem/hosted VoIP), physical security (access control, CCTV, wander management), and professional services. Its customer base spans mid-market and enterprise organizations across verticals including healthcare, legal, financial services, manufacturing, retirement communities (CCRCs), nonprofits, education, government, and worship centers, with no single anchor customer dominating the mix.

Revenue is generated primarily through recurring monthly subscriptions on a per-seat or per-device basis, complemented by project-based professional services, hardware sales bundled into managed contracts, and cloud/UCaaS licensing passed through its RingCentral Gold and Mitel Gold Partner relationships. Distribution is direct via enterprise field sales and dedicated account managers across regional offices, with channel partnerships (RingCentral, Mitel, Masergy) driving both supply and co-marketing demand. The technology stack is partner-centric rather than proprietary: Morefield operates as the integration, deployment, and managed services layer over RingCentral's AI-enabled communications platform (RingEX, RingCX, RingSense, AIR), Mitel's UCaaS, and Masergy's SD-WAN/SASE, while also integrating with Salesforce, Microsoft Teams, and Zendesk for workflow automation. Notable competitive positioning rests on nearly 80 years of regional brand equity, documented switching costs from full-stack management, local nine-office on-site coverage, and Gold-tier partner credentials.

Name

Morefield Communications

Legal name

Morefield Communications, Inc.

Website

https://morefield.com

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

51–100 employees

Short description

Morefield Communications is a Pennsylvania-based managed services provider and systems integrator, founded 1945, delivering managed IT, cybersecurity, cloud, unified communications, and physical security to mid-market and enterprise clients across Pennsylvania and Northern Maryland under recurring subscription and project-based commercial models.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (56162)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Computer Communications Equipment (3576)

akta.pro primary industry

Onsite/Field IT Support Services (BPAEABAC)

akta.pro secondary industry

Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL)

Keywords

• Managed IT services
• Cybersecurity MDR services
• Unified communications UCaaS
• Physical access control systems
• Cloud infrastructure services

Headquarters

HQ city

Camp Hill

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services (All-In Seat Price): Morefield operates primarily on a subscription recurring model based on an all-in seat price per user or device. Clients pay a consistent monthly fee that covers unlimited help desk support, proactive maintenance, on-site and remote technician coverage, and system remediation. This transforms IT spending into a predictable operating expense, with financial risk for labor costs during issues assumed by Morefield.
2. Professional Services & Consulting: One-time project-based professional services for technology assessments, IT project consulting, wireless design, technology strategy, and system implementation. These services support the managed services revenue stream by enabling new client onboarding and complex project delivery.
3. Hardware and Equipment Sales: Sale of technology hardware including access control door hardware, CCTV, networking equipment, audio/visual systems, and related physical security and IT infrastructure components. Often bundled with managed service contracts or sold as part of project implementations.
4. Cloud & Communications (RingCentral, UCaaS): Revenue from delivering and managing RingCentral's UCaaS/CCaaS platforms, cloud backup, and related cloud services. These are typically subscription-based, often in partnership with RingCentral, contributing to recurring revenue through monthly licensing and management fees.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels8 records

Core offering

Morefield Communications is a Pennsylvania-based managed services provider (MSP) and systems integrator that delivers, under one contract, managed IT, cybersecurity, cloud and infrastructure, unified communications, physical security, audio/visual, and professional services to small, mid-market, and enterprise organizations. Its core managed IT layer is sold on a recurring per-seat subscription ("all-in seat price") covering 24/7 monitoring, help desk, on-site/remote technician coverage, and remediation. It resells and delivers RingCentral and Mitel UCaaS/CCaaS platforms and Masergy SD-WAN via Gold-level partnerships, and layers physical security systems (access control, CCTV, wander management) onto its service portfolio.

Product overview

Morefield Communications is a Pennsylvania-based managed services provider (MSP) offering a comprehensive, integrated technology solutions portfolio organized around six core pillars: Managed IT Services, Cybersecurity, Cloud & Infrastructure, Collaboration/Unified Communications, Physical Security, and Professional Services. The company operates on a platform-plus-modules model — the core managed services layer provides 24/7 support, proactive monitoring, and unlimited help desk, which is then extended through specialized add-on modules including Managed Detection and Response (MDR), vulnerability and cybersecurity assessments, Virtual CISO services, GRC, SD-WAN, cloud backup/DRaaS, access control, surveillance, wander management, and professional consulting. On the collaboration side, Morefield resells and deploys the RingCentral platform (as a Gold Certified Delivery Partner), offering RingEX (calling, messaging, SMS, video), RingCX (AI-native contact center), RingSense (conversation intelligence), and RingVideo (video collaboration), all infused with RingCentral's AI capabilities including an AI Receptionist, AI summaries, and agentic AI. The physical security portfolio includes access control (cloud-managed or on-premises), CCTV surveillance, and RF-based life safety/wander management systems. The company serves industries including legal, financial services, healthcare, manufacturing, retirement communities, nonprofits, education, government, and enterprise across Pennsylvania.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services offering 24/7 support, proactive monitoring, help desk, and on-site and remote technician coverage delivered under an all-in seat price subscription for small to large organizations across Pennsylvania.
• Co-Managed IT Services Co-managed IT services that supplement a client's existing internal IT team with additional help desk, monitoring, project, and specialist support, allowing organizations to retain internal IT capability while leveraging Morefield's bench.
• Managed Detection and Response (MDR) Managed cybersecurity service providing 24x7 monitoring, threat detection, and incident response to protect organizations from cyber threats.
• Vulnerability Assessment Security assessment service that identifies weaknesses and vulnerabilities in an organization's IT infrastructure and applications.
• Cybersecurity Assessment Comprehensive cybersecurity review evaluating an organization's security posture, controls, and readiness against threats.
• Virtual CISO Services Virtual Chief Information Security Officer service providing strategic security leadership, governance, and risk management guidance to organizations.
• Governance, Risk, and Compliance (GRC) GRC security service focused on governance frameworks, regulatory compliance management, and enterprise risk assessment and mitigation.
• SD-WAN & Branch Connectivity Software-Defined Wide Area Network solution providing flexible, secure connectivity across multiple branch locations with centralized management, delivered in partnership with Masergy.
• Wi-Fi & Networking Enterprise wireless networking design, deployment, and management including site surveys, access point installation, and ongoing wireless infrastructure support.
• Cloud & Backup Solutions Cloud migration, hosting, and data backup services enabling organizations to transition to cloud or hybrid IT environments with managed backup and recovery capabilities.
• IT Project Consulting Professional consulting services for technology projects including network design, infrastructure upgrades, and technology strategy and implementation.
• Disaster Recovery as a Service (DRaaS) Cloud-based disaster recovery hosting and management service enabling organizations to achieve defined RTO and RPO targets with failover infrastructure and recovery plan management.
• Backup as a Service Managed cloud backup service providing automated data protection and recovery capabilities for organizations.
• Unified Communications (UCaaS / Cloud) Cloud-based unified communications platform combining voice, video, messaging, SMS, and collaboration tools in a single accessible interface, delivered via Morefield's RingCentral Gold/Certified Delivery Partner relationship.
• On-Premises VoIP Unified Communications On-premises Voice over IP telephone system and unified communications for organizations requiring premise-based infrastructure, supported by Morefield's Mitel Gold Partner credentials.
• Room Conferencing Solutions Conference room audio and video conferencing solutions including equipment selection, installation, and integration for professional meeting environments.
• Audio/Visual Systems Integrated audio and visual communication technology services and systems for educational, healthcare, commercial, entertainment, and worship facilities, including pro audio, pro video, and streaming.
• Access Control Systems Electronic door access control systems available as cloud-managed or on-premises server platforms, including card/fob, mobile credentials, and enterprise-grade reader hardware for physical security, with Central PA year-one pricing of $2,500–$7,500 per controlled door.
• Surveillance – CCTV Closed-circuit television surveillance systems for physical building security and monitoring.
• Wander Management / Sensors Wireless RF-based life safety monitoring systems with pendants, repeaters, and sensors for senior living and retirement community resident safety.
• Professional Services and Consulting Strategic technology consulting including technology strategy development, business process reworking, and technology change facilitation delivered by Morefield's dedicated consultants.

Quantifiable outcome

• First-contact resolution rate of around 70% represents solid MSP performance (referenced from industry benchmark in Morefield blog)
• +5 more outcomes

Named customers8 records

Segments11 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability11 records

Feature7 records

Partnerships

Seven partnerships are on record, tiered core, secondary and minor.

• RingCentralcoreChannel Partner/ Reseller/ Distributor · 29 February 2024Morefield is a RingCentral Reach™ Gold Partner and Certified Delivery Partner, among a small global subset of partners with this distinction. As a Gold Partner, Morefield has the relationships and expertise to handle RingCentral UCaaS and CCaaS migrations from start to finish. Morefield is recognized as highly familiar with RingCentral's RingEX, RingCX, RingVideo, and RingSense products. The partnership involves joint webinar hosting, co-marketing, and partner registration links. Morefield completed CDP training focused on on-premise to cloud migrations.
• MitelcoreChannel Partner/ Reseller/ Distributor · 1 December 2023Morefield is a Mitel Gold Partner awarded the Technical Excellence Badge for demonstrating expertise in Mitel's Technical Performance Index (TPI) calculation. Mitel is a business phone platform trusted by nearly 4.7 million businesses worldwide. Morefield provides Mitel implementation, migration, and ongoing management services, particularly relevant as NEC discontinues on-premises PBX systems.
• MasergysecondaryTechnology or IntegrationMorefield partners with Masergy for SD-WAN and SASE solutions. Masergy is a global solutions provider focusing on cybersecurity solutions for multinational corporations. Morefield designs, implements, and manages Masergy's managed, co-managed, and DIY SD-WAN options. The partnership was highlighted in a joint webinar 'How can SD-WAN & SASE Help My Organization Digitally Transform?' (March 2021).
• MicrosoftsecondaryTechnology or IntegrationMorefield integrates Mitel UCaaS (MiCloud Connect) with Microsoft Teams, offering a combined solution that provides enterprise telephony features within the Teams interface. This enables Microsoft Teams users to access advanced telephony and contact center capabilities through Mitel's integration.
• Harrisburg University of Science and TechnologyminorOthersCommunity partnership where Morefield supports Harrisburg University students and alumni as they move forward in their careers. Morefield has participated in clothing drives and career development initiatives for the university.
• Central Pennsylvania Food BankminorOthersMorefield is a proud supporter of the Central Pennsylvania Food Bank. A group of employees volunteered for this cause, with Morefield providing corporate sponsorship and employee volunteer time.
• PPL Business Energy Efficiency ProgramminorOthersMorefield participated in the PPL Business Energy Efficiency Program, replacing over 600 lights with LEDs as part of the company's commitment to environmentally conscious business practices.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• ConvergeOne: Large national systems integrator offering managed services, unified communications, contact center, and cloud solutions. Overlaps significantly with Morefield's UC and managed services practice but serves much larger enterprise customers from a national footprint.
• Five9: Public cloud contact-center vendor offering AI-enhanced CCaaS that competes directly with RingCX in the same SMB-to-enterprise deals Morefield pursues alongside its RingCentral partnership.
• CDW: National technology solutions provider offering managed services, networking, and unified communications through direct and channel sales. Comparable in IT services breadth but operates at vastly larger scale and geographic scope.
• 8x8: Public UCaaS/CCaaS vendor offering its own cloud communications and contact-center platform. Competes with or alongside the RingCentral stack Morefield resells, making it a directly comparable technology alternative for the same end customers.
• SHI International: Global IT solutions provider offering managed services, cloud, and unified communications alongside hardware/software distribution. Competes with Morefield in mid-market and enterprise UCaaS and managed services RFPs from a significantly larger scale.
• Insight Enterprises: Global solutions integrator providing managed services, modern workplace, cloud, and cybersecurity. Competes in similar mid-market and enterprise managed-services and UCaaS engagements, particularly as Insight expands its services attach.

Direct peers

• Dataprise: Rockville, MD-based managed services provider delivering managed IT, cybersecurity, backup/DR, and unified communications to mid-market and enterprise organizations. Closely comparable in scope, geography, and customer base to Morefield.
• TekStream Solutions: Pittsburgh-based managed services and IT consulting firm offering managed IT, cloud, UCaaS, and contact-center solutions to mid-market and enterprise clients in Pennsylvania and the broader Mid-Atlantic. Closely aligned in regional focus and service mix.
• Ntiva: Bethesda, MD-based MSP offering managed IT, cybersecurity, cloud, and unified communications to mid-market and enterprise clients across the Mid-Atlantic. Directly overlaps Morefield's service portfolio, customer size tier, and regional footprint.
• Expedient: Pittsburgh-headquartered managed cloud, colocation, and network services provider with data centers across the Mid-Atlantic. Comparable in managed services positioning and regional market footprint, with stronger data-center depth than Morefield.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/morefield-communications-inc-110142915747613
• Xx.com/morefieldcomm
• LinkedInlinkedin.com/company/morefield-communications

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Morefield Communications