Xplor International
Xplor International, now operating as the cXm Professionals Association (CXMPA), is a US not-for-profit industry association serving Customer Communications Management and Customer Experience Management professionals through certifications, educational events, networking, and industry awards.
- Company typePrivate
- Founded1981
- HeadquartersLutz, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Xplor International does
Xplor International, now operating as the cXm Professionals Association (CXMPA), is a US-based not-for-profit industry association founded in 1981 and headquartered in Lutz, Florida. The organization serves as a community for Customer Communications Management (CCM) and Customer Experience Management (CXM) professionals, connecting enterprise practitioners, technology partners, and service providers through educational programming, networking events, industry awards, and an industry directory. The association's core products are not software but rather a portfolio of membership services, including EDP/EDA/M-EDP professional certifications, monthly newsletters, virtual and in-person educational webinars, networking social hours, and the annual presence at PRINTING United Expo in Las Vegas.
CXMPHA's business model is funded through four primary streams: annual membership dues, event registration fees, a tiered sponsorship program (Gold, Silver, Bronze — anchored by founding sponsors BlueCrest and Quantre Solutions at the Gold tier, Crawford Technologies, Joanne Gore Communications, and McGrewGroup at Silver, and Solimar Systems and Innovatix Technology Partners at Bronze), and certification program fees. The organization operates with a lean staff of 1–10 employees and carries forward the legacy brand of Xplor International while expanding its mission to address the digital-era CCM/CXM community.
Go-to-market is community-led and event-driven: in-person flagship programming at PRINTING United Expo (September 23–24, 2026), monthly Industry Professionals Networking Social Hours, virtual educational series sessions, and a member portal with industry directory functionality. The association does not sell commercial technology products and discloses no proprietary platform or AI capabilities.
Xplor International firmographics
Firmographics- Name
- Xplor International
- Legal name
- cXm Professionals Association
- Website
- https://xplor.org
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Xplor International, now operating as the cXm Professionals Association (CXMPA), is a US not-for-profit industry association serving Customer Communications Management and Customer Experience Management professionals through certifications, educational events, networking, and industry awards.
- Ownership category
- akta.pro rank
Xplor International industry classification
Industry- Product category
- Professional Association / Industry Membership Services
- NAICS
- Business Associations (813910), Professional Organizations (81392)
- SIC
- Services-Membership Organizations (8600)
- akta.pro primary industry
- Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)
- akta.pro secondary industries
- Customer Experience (CX) & Service Excellence (EDABACAB), Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where Xplor International is headquartered
LocationHeadquarters
- HQ city
- Lutz
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Xplor International business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Marketing or Sales, Technology or R&D, Others
Revenue model
- Membership Dues: Annual membership fees for professionals, solution partners, and thought leaders in the CCM and CXM industry. Provides access to community resources, certifications, and networking opportunities.
- Event Registration Fees: Registration fees for educational series, networking events, and conference programming including PRINTING United Expo activities.
- Sponsorship Programs: Tiered sponsorship tiers (Gold, Silver, Bronze) providing sponsor visibility, brand placement, and GTM access to the CXMPA community of professionals.
- Certification Programs: EDP (Electronic Document Professional) certification program fees including initial certification, recertification, and various levels (EDA, EDP, M-EDP).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Pricing not publicly disclosed - quote-based membership tiers |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Xplor International product offering
Product offeringCore offering
Xplor International (cXm Professionals Association / CXMPA) is a not-for-profit industry association that serves Customer Communications Management (CCM) and Customer Experience Management (CXM) professionals. It sells individual and corporate memberships, the EDP (Electronic Document Professional) certification program, educational webinars and conference programs, industry awards, an industry directory, and newsletters.
Product overview
cXm Professionals Association (CXMPA) is a not-for-profit industry association that serves as a community for Customer Communications Management (CCM) and Customer Experience Management (CXM) professionals. Rather than offering a unified software product or platform, CXMPA provides a portfolio of membership services including professional development programs, industry certifications (EDA, EDP, M-EDP), educational webinars and events, industry awards recognition, networking opportunities, and an industry directory. CXMPA carries forward the legacy of Xplor International and connects enterprise organizations, technology partners, and service providers to advance the customer communications industry.
Differentiator
Problem solved
Functional benefit
Products and services
- EDP (Electronic Document Professional) Certification Program Industry-recognized professional certification for individuals working in Customer Communications Management / Customer Experience Management, validating competency in electronic document production and customer communications.
- Industry Awards Program Peer-recognition awards program honoring individuals and organizations for contributions and achievements in the Customer Communications Management industry.
- Industry Memberships Individual and corporate memberships that grant access to the Xplor/CXMPA community, educational resources, and member benefits for CCM/CXM practitioners and organizations.
- Educational Programs and Webinars Educational webinars and conference programming that deliver CCM/CXM-specific training, best-practice sharing, and continuing professional education to members and the broader industry.
- Industry Directory Online industry directory resource that connects CCM/CXM practitioners, vendors, and service providers within the Xplor / CXMPA community.
- Newsletters Regular newsletter publications that distribute industry news, updates, and educational content to the Xplor / CXMPA community.
- Networking Events and Conferences Hosted conferences and networking events that convene CCM/CXM practitioners, vendors, and end-user organizations for in-person community engagement and industry programming.
- Corporate Sponsorship Program Tiered corporate sponsorship packages (Gold, Silver, Bronze) that give CCM/CXM vendors access, visibility, and engagement with the Xplor / CXMPA practitioner community through conferences, awards, and program support.
Companies that use Xplor International
Customer profileSegments3 records
Ideal customer profiles2 records
Xplor International technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Xplor International partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered gold (founding sponsor), silver (founding sponsor) and bronze (founding sponsor).
- BlueCrestgold (founding sponsor)Gold founding sponsor of cXm Professionals Association. BlueCrest provides technology solutions and participates as a founding sponsor supporting the association's mission to advance CCM and CXM industry awareness and knowledge sharing.
- Quantre Solutionssilver (founding sponsor)Silver founding sponsor of CXMPA. Quantre Solutions supports the customer communications industry community as a solution partner and founding sponsor of the association.
- Crawford Technologiessilver (founding sponsor)Silver founding sponsor providing document process and customer communications solutions. Crawford Technologies supports the association as a technology partner and founding sponsor.
- Joanne Gore Communicationsbronze (founding sponsor)Bronze founding sponsor and presenter/sponsor of the 2026 Educational Series. Joanne Gore serves as Print Industry Advocate & Strategist and presents educational content for the association. Actively involved in event sponsorship and thought leadership.
- McGrewGroupbronze (founding sponsor)Bronze founding sponsor of CXMPA. McGrewGroup participates as a service provider and founding sponsor supporting the customer communications professional community.
- Solimar Systems, Inc.bronze (founding sponsor)Bronze founding sponsor providing document processing and customer communications technology solutions. Solimar Systems supports the association as a technology partner and founding sponsor.
- Innovatix Technology Partnersbronze (founding sponsor)Bronze founding sponsor of CXMPA. Innovatix Technology Partners participates as a technology partner and founding sponsor supporting the association's mission.
Scale indicators1 record
Recent moves5 records
Expansion highlights4 records
Xplor International competitors and assessment
Company assessmentDirect peers
- International Customer Management Institute (ICMI): ICMI is a long-standing community for contact center and customer management professionals, providing training, certification (CCXP), events, and research. It overlaps CXMPA in the CX professional-development and certification niche and serves many of the same enterprise member companies.
- Customer Experience Professionals Association (CXPA): CXPA is a non-profit professional association dedicated to the customer experience profession, offering CX certification, networking events, and an annual Insight conference. It is the closest direct peer to CXMPA in the broader CX community, competing for the same enterprise audience though with a wider CX lens versus CXMPA's CCM heritage.
- Help Desk Institute (HDI): HDI is a professional association for technical support and service management professionals, offering training, certifications, and industry events. It is comparable to CXMPA as a membership-driven body offering industry-recognized credentials and an annual conference for service/communications professionals.
- Association for Intelligent Information Management (AIIM): AIIM is a non-profit industry association focused on information management, content services, and intelligent automation, offering training, certification, and an annual conference. It is comparable as a non-profit community serving the document/information-management ecosystem with overlapping enterprise and technology partner audiences.
- Document Strategy Forum: Document Strategy Forum (DocStar) is a smaller community serving enterprise customer communications and document strategy leaders, with an annual conference. It is comparable to CXMPA in scope and audience, competing for the same enterprise CCM executives and solution providers.
- SOCAP International: SOCAP International is a membership association for customer care, CX, and consumer affairs professionals, providing conferences, education, and a peer community. It directly parallels CXMPA's mission of connecting customer experience/communications professionals, vendors, and enterprises through events and content.
Regional players
- PSDA (Print Services & Distribution Association): PSDA is a North American trade association for print services, distribution, and marketing service providers. It is a comparable industry association with overlapping enterprise and solution-provider audiences, focused more heavily on print production services than CXMPA's CCM/CXM lens.
Others
- IAOP (International Association of Outsourcing Professionals): IAOP is a global association for outsourcing professionals and service providers, offering training, certification, and events. It is thematically adjacent to CXMPA as a non-profit professional association serving enterprise buyer-vendor ecosystems with conferences and credentialing.
Broad incumbents
- PRINTING United Alliance: PRINTING United Alliance is the broad, established printing industry association that owns the PRINTING United Expo where CXMPA stages its flagship event. It is a comparable membership association in the print ecosystem and acts as CXMPA's host partner, making it a broad incumbent peer with overlapping membership.
Emerging players
- The Customer Management Practice (CMp): CMp is a research and community-oriented firm serving customer management and experience leaders with executive networks and events. It is comparable as an emerging player in the same CCM/CXM professional community space, providing events and thought leadership for enterprise CX leaders.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks4 records
Key highlights6 records
Customer concentration
Xplor International social profiles
Digital presenceXplor International financial estimates
Financial estimateRevenue estimate
Valuation estimate
Xplor International leadership team
Management profileNumber of profiles
Xplor International funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Xplor International M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Xplor International
What does Xplor International do?
Xplor International (cXm Professionals Association / CXMPA) is a not-for-profit industry association that serves Customer Communications Management (CCM) and Customer Experience Management (CXM) professionals. It sells individual and corporate memberships, the EDP (Electronic Document Professional) certification program, educational webinars and conference programs, industry awards, an industry directory, and newsletters.
Is Xplor International a public or private company?
Xplor International is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Xplor International founded?
Xplor International was founded in 1981. It employs 1 to 10 people.
Where is Xplor International based?
Xplor International is headquartered in Lutz, United States, in the North America region.
How does Xplor International make money?
Four revenue lines are on record. Membership Dues are the primary driver. The others are event Registration Fees, sponsorship Programs and certification Programs.
Who are Xplor International's main competitors?
Direct peers on record are International Customer Management Institute (ICMI), Customer Experience Professionals Association (CXPA), Help Desk Institute (HDI), Association for Intelligent Information Management (AIIM), Document Strategy Forum and SOCAP International. PSDA (Print Services & Distribution Association) is listed as a regional player. IAOP (International Association of Outsourcing Professionals) is listed as an others. PRINTING United Alliance is listed as a broad incumbent. The Customer Management Practice (CMp) is listed as an emerging player.
Does Xplor International have an API?
No public API is recorded for Xplor International.
What industry is Xplor International in?
Xplor International's product category is Professional Association / Industry Membership Services. Its primary akta.pro industry code is MPAAAIAL, Customer Communications Management (CCM) & Transactional Messaging, with a secondary code of EDABACAB, Customer Experience (CX) & Service Excellence. Its NAICS code is 813910 and its SIC code is 8600.