What Quantre Solutions does

Quantre Solutions, a DBA of Empowered Teams LLC, is an Atlanta-based professional services and consulting firm founded in 2007 that specializes in customer communications management (CCM) and customer experience management (CXM). The company serves three core customer segments: print and mail service providers, enterprise customers in financial, insurance, and healthcare industries, and CCM software companies. Quantre monetizes primarily through professional services engagements — strategy planning, requirements development, CCM workflow designs, implementations, operations assessments, rationalization analysis, and presales support — delivered as project-based consulting work for which pricing is not publicly disclosed.

The company's core technical offering is CxStrategizer, an AI-powered presale analysis tool launched in March 2023 that uses generative AI, natural language processing, and Robotic Process Automation to categorize and rationalize client communications, perform content analysis, generate rationalization scoring, and accelerate onboarding. CxStrategizer is built as a multi-tenant SaaS application on Microsoft Azure (Azure Web Apps, Azure SQL, Azure Cosmos DB, Azure Functions, Azure Automation) and integrates Messagepoint's API-based content intelligence and PowerBI for dashboards and personalized reports. Supporting solution offerings include Customer Communications Management consulting, Automated Document Factory (ADF) and White Paper Factory design, and additional consulting services in omni-channel, digital-first, communication rationalization, and forms automation.

Quantre's go-to-market is sales-led and built on direct enterprise and service-provider engagements, channel partnerships with Tech Mahindra (US/UK), Compart North America (software co-marketing), and thought-leadership presence at Xplor International's CCM Summit. The firm has reportedly modernized 41 solutions across ADF, CCM, and CXM domains since 2007 and claims the largest concentration of Xplor EDP-certified professionals in an independent consulting firm. No external funding, revenue figures, or growth metrics have been disclosed.

Name

Quantre Solutions

Legal name

Empowered Teams, LLC

Website

https://quantresolutions.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Quantre Solutions is an Atlanta-based CCM/CXM consulting firm founded in 2007 that provides strategy, client onboarding, rationalization, and operations assessment services to print/mail service providers, enterprise customers in financial, insurance, and healthcare, and CCM software vendors.

Ownership category

akta.pro rank

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Professional Services and Consulting: Quantre Solutions generates revenue through consulting engagements and professional services, including strategy planning, requirements development, CCM workflow designs, implementations, testing, and customer education presales support. Revenue is derived from billable consulting hours and project-based engagements.
2. Software Solution Design: Revenue from designing custom CCM/CXM solutions, ADF solutions, and workflow solutions for clients. Includes solution architecture and implementation support.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Quantre Solutions provides customer communications management (CCM), customer experience management (CXM), and automated document factory (ADF) consulting and professional services to print and mail service providers, CCM software companies, and enterprise customers in financial, insurance, and healthcare industries. Its core offerings include strategy planning, communications rationalization, client onboarding acceleration, operations assessments, and solution design, delivered alongside CxStrategizer, an AI-powered presale analysis platform that categorizes communications and produces strategy-mapping insights for service providers.

Product overview

Quantre Solutions offers a portfolio of customer communications management (CCM) and customer experience management (CXM) consulting services and solutions for service providers and enterprise clients. The core product is CxStrategizer, an AI-powered presale analysis tool that accelerates client onboarding through automated communication analysis and strategy mapping. Supporting solutions include Customer Communications Management (CCM) workflow design and modernization, Automated Document Factory (ADF) solutions for production management, and White Paper Factory solutions for print/mail operations. The company also provides professional consulting services including Client Onboarding, Communication Rationalization, Operations Assessment, Strategic Planning, Digital First Experience, Omni-Channel Communications, and Forms Automation consulting.

Differentiator

Problem solved

Functional benefit

Brands

• CxStrategizer: AI-powered presale analysis tool for CCM/CXM service providers that streamlines customer communication modernization decisions, analyzes and categorizes communications, delivers strategy mapping insights, and accelerates client onboarding.

Products and services

• CxStrategizer AI-powered, multi-tenant presale analysis platform built on Microsoft Azure that categorizes communications, performs rationalization scoring, generates personalized reports, and integrates Power BI dashboards and Messagepoint content intelligence to accelerate CCM/CXM client onboarding for service providers.
• Customer Communications Management (CCM) Solutions Consulting and solution design for customer communications management, incorporating ADF experience and customer-centric strategies to modernize CCM workflow solutions for service providers and enterprise customers.
• Automated Document Factory (ADF) Solution architecture and process design to manage creation and delivery of high-volume, mission-critical digital documents, modernizing production and output management systems for print and mail operations.
• White Paper Factory Print and mail workflow solution enabling service providers to transition from preprinted forms to high-speed inkjet printing on blank white paper, eliminating inventory and management of preprinted forms.
• Client Onboarding Consulting Consulting service accelerating service provider clients from contract signed to go-live through workflow automation, self-service analysis tools, and cloud-native microservices, achieving documented reductions in onboarding time.
• Rationalizing Customer Communications Service that eliminates and optimizes duplications in communications, forms, touchpoints, templates, assets, and content to reduce management and maintenance costs through structured communication rationalization analysis.
• Operations Assessment Print and mail operational assessments evaluating current state effectiveness and efficiency, focusing on ADF solutions to identify gaps and develop roadmaps for improvements.
• Strategic Planning CCM and CXM strategy assessment creating clear vision and plan, including leadership alignment, SWOT analysis, and development of goals, strategies, and action plans.
• Communication and Content Rationalization Consulting Strategy consulting for content audit and assessment, messaging optimization, content governance frameworks, and rationalization roadmaps.
• Digital First Experience Consulting Guidance for organizations through digital-first CCM/CXM strategy development, prioritizing digital channels and touchpoints for modern customer experiences.
• Omni-Channel Communications Consulting Enterprise consulting for transitioning from multi-channel to omni-channel strategy, including content owner empowerment and preference management.
• Forms Automation and Conversational Forms Conversational communications form experience consulting replacing static forms with interactive, AI-powered conversational experiences using chatbot technologies.

Quantifiable outcome

• 65% Decrease in Onboarding Time
• +7 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• Xplor InternationalcoreGTM or Marketing Partner · 9 May 2023Silver Association Partner relationship supporting year-round educational programming for Xplor members and the industry. The partnership includes funding for the Xplor Member Scholarship program and provides Quantre visibility at the annual Xplor CCM Summit. Quantre consultants actively participate in Xplor events as presenters and certified professionals.
• MessagepointcoreTechnology or Integration · 28 March 2023Messagepoint's API-based content intelligence services are integrated into CxStrategizer to uncover insights, variations, and duplicates for communication and content rationalization analysis. This integration supports the content intelligence capabilities of Quantre's proprietary presale analysis tool.
• Tech MahindraflagshipStrategic or Co-development Partner · 13 September 2022Strategic partnership between Quantre Solutions and Tech Mahindra to provide next-generation customer communication services in US and UK. The partnership enables enterprises to develop processes into operating standards through cloud-native microservices including CCM, CXM, cloud-based ETL and data integration services, and Functions-as-a-Service (FaaS). Combines Tech Mahindra's 35+ years of digital transformation experience with Quantre's 30+ years of expertise in designing client onboarding and communications workflow solutions.
• Compart North AmericaflagshipStrategic or Co-development Partner · 28 July 2021Strategic partnership to collaborate on customer onboarding, operational efficiency, and digital transformation solutions. Both organizations are recognized leaders in the CCM marketplace - Compart for software development and Quantre for consulting services. The partnership enables leveraging deep knowledge through different perspectives to analyze gaps and develop methodologies for organizations to understand risks and benefits of implementing different solutions.
• Microsoft AzurecoreTechnology or IntegrationTechnology infrastructure partner providing Azure cloud services including Azure SQL, Azure Cosmos No-SQL DB, Azure Functions, and Azure Automation. Mark Sutton serves as Azure Architect developing cloud-based applications for Quantre and its customers.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Doxim: CCM and customer engagement platform focused on financial services, healthcare, and utilities. Targets the same regulated-industry communications modernization spend as Quantre, offering both software and advisory that overlap with Quantre's engagement model.
• Conduent: Large BPO with significant CCM/communications processing operations and internal transformation consulting. Represents the 'do it at scale in-house' alternative that competes with Quantre's advisory-led engagement model for similar enterprise communications engagements.
• OpenText: Global ECM/CCM platform incumbent (Documentum, Exstream, StreamServe). Represents the large-enterprise alternative to Quantre's consulting-led modernization methodology, frequently engaging its own professional services for the same workflow rationalization problems Quantre solves.
• Cincom Systems: Document automation and CCM vendor serving regulated industries for decades. Long-tenured in the same CCM modernization problem space as Quantre, with bundled professional services analogous to Quantre's methodology consulting.
• Quadient: Major CCM/CXM platform vendor offering Inspire and Journey Builder suites. Competes for the same enterprise modernization budget as Quantre and bundles implementation/advisory services, making it a broad incumbent alternative to Quantre's independent consulting model.
• Smart Communications (Bottomline Technologies): Enterprise CCM platform acquired by Bottomline; strong in financial services and insurance - sectors identified as Quantre's core verticals. Operates both software and advisory services that compete for the same customer communications modernization engagements.

Direct peers

• Messagepoint: Content intelligence platform whose API is integrated into Quantre's CxStrategizer. Both target CCM rationalization with AI/NLP, serving overlapping enterprise customers in regulated industries - the most direct technology peer to Quantre's CxStrategizer play.
• Compart North America: Strategic partner of Quantre and a leading CCM software vendor. Compart and Quantre explicitly collaborate on customer onboarding, operational efficiency, and digital transformation solutions, making Compart the closest comparable in the CCM modernization ecosystem (partner-vendor dynamic with overlapping customer base).

Emerging players

• Solimar Systems: Print production workflow and CCM output management software vendor; serves print service providers and in-plant operations - the same primary customer segment as Quantre's White Paper Factory and ADF modernization practices.
• Kodak Alaris (Information Imaging / Therefore): Information capture and document workflow vendor including the Therefore ECM platform. Operates in adjacent document/intelligent-content automation categories where Quantre also plays, but with a heavier software-product focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/quantresolution
• LinkedInlinkedin.com/company/quantre-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quantre Solutions