Firms
FIRMS (Frank & Israel LTD) is a privately held, FDCPA-compliant third-party debt collection agency licensed in all 50 US states, recovering consumer debt on a commission basis primarily for small healthcare providers, with secondary exposure to real estate and government clients.
- Company typePrivate
- Founded2000
- HeadquartersSyracuse, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Firms does
FIRMS (Frank & Israel LTD) is a privately held, FDCPA-compliant third-party debt collection agency headquartered in Syracuse, New York. Founded circa 2000 and licensed to operate in all 50 US states, the company recovers outstanding consumer debt on behalf of clients — primarily small healthcare providers (dental, pediatric, dermatology, veterinary, cardiology practices), with secondary exposure to real estate operators, senior housing, and government entities. FIRMS acquires clients through direct sales and referrals, and converts competitor portfolios (notably MedRev) when competitors exit the market.
The company's core technology stack centers on a debt collection management system with a real-time online client portal for account tracking, virtual terminal payment processing for mail-order and telephonic payments, and skip tracing tools that locate debtors with outdated contact information. Payment processing is PCI/DSS compliant and the firm is FDCPA-compliant across all 50 states. Technology is positioned as a transparency and efficiency layer for clients rather than as a differentiated AI-driven platform.
Commercially, FIRMS operates a commission-based (contingency) pricing model — clients pay only on recovered funds, with rates not publicly disclosed and quotes issued on a per-proposal basis. Go-to-market is sales-led via a website Request Proposal form, phone sales lines, and referral channels, with a mid-market self-serve client portal for ongoing account management. The company has no disclosed institutional funding, no parent company, and no M&A history, making it an independently owned, mature SMB operating in a fragmented and competitive debt recovery market.
Firms firmographics
Firmographics- Name
- Firms
- Legal name
- Frank & Israel LTD
- Website
- https://firmsltd.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- FIRMS (Frank & Israel LTD) is a privately held, FDCPA-compliant third-party debt collection agency licensed in all 50 US states, recovering consumer debt on a commission basis primarily for small healthcare providers, with secondary exposure to real estate and government clients.
- Ownership category
- akta.pro rank
Firms industry classification
Industry- Product category
- Debt Collection Services
- NAICS
- Collection Agencies (56144), Collection Agencies (561440)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320)
- akta.pro primary industry
- Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)
- akta.pro secondary industries
- Third-Party Collection Agencies (Consumer) (FSAKAJAB), Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery) (BPAAAEAE)
Keywords
Where Firms is headquartered
LocationHeadquarters
- HQ city
- Syracuse
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Firms business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Third-Party Debt Collection Services: FIRMS charges commission-based fees for collecting outstanding debts on behalf of clients. The company offers low custom cost recoveries with 'expedient and substantial' debt recovery services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Commission-based debt collection services |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Firms product offering
Product offeringCore offering
FIRMS is a third-party debt collection agency that recovers outstanding debts on behalf of client businesses, predominantly healthcare providers (physician offices, dental practices, veterinary clinics, physical therapy, dermatology, cardiology) and other businesses extending credit to consumers. Services span end-to-end debt recovery, supported by an online client portal for real-time account visibility, skip tracing tools for locating debtors, virtual terminal payment processing, and telephony-based debtor communication under FDCPA compliance.
Product overview
Firms (Frank & Israel LTD) operates as a single unified debt collection platform rather than a modular architecture. The core offering is third-party debt collection services, supported by an integrated suite of technology tools including an online client portal for real-time account tracking, skip tracing tools for debtor location, virtual terminal payment processing, and a customer support system. All services are delivered FDCPA-compliant with state-of-the-art technology updates.
Differentiator
Problem solved
Functional benefit
Products and services
- Third-Party Debt Collection Services FDCPA-compliant third-party debt collection services covering end-to-end recovery of outstanding debts on behalf of client businesses, primarily healthcare providers and other credit-extending companies, on a contingency commission basis.
- In-House Partnering Program An alternative engagement model in which FIRMS partners with a client's internal collections operation, providing technology, process support, or overflow capacity in lieu of pure third-party placement.
Companies that use Firms
Customer profileNamed customers24 records
Segments3 records
Ideal customer profiles3 records
Firms technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Firms partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered core.
- Lux, LLCcoreReal estate company signed up with FIRMS LTD for third-party debt collection services.
- Frances Apartments, LLCcoreApartment complex signed up with FIRMS LTD for FDCPA-compliant third-party debt collection services.
- Michael G. Taylor M.D.coreMedical practice adopted FIRMS LTD's third-party debt collection services.
- Cardiovascular Physicians of MemphiscoreCardiology practice adopted FIRMS LTD's third-party debt collection services with complete debt data management.
- Lombard Family Health CentercoreHealthcare practice adopted FIRMS LTD's third-party debt collection services.
- Comprehensive Family CarecoreHealthcare practice adopted FIRMS LTD's third-party debt collection services.
- Maxwell Thaney DDScoreDental practice adopted FIRMS LTD's third-party debt collection services.
- Seth D Rayburn, MD, PCcoreMedical practice adopted FIRMS LTD's third-party debt collection services.
- Noel General Surgery, PCcoreSurgical practice adopted FIRMS LTD's third-party debt collection services.
- Zukow. Keer. MDcoreMedical practice adopted FIRMS LTD's third-party debt collection services.
- May River DermatologycoreDermatology practice adopted FIRMS LTD's third-party debt collection services.
- Child Health Care Associates PCcoreHealthcare practice adopted FIRMS LTD's third-party debt collection services.
- All Valley Smiles, Inc.coreDental practice adopted FIRMS LTD's third-party debt collection services.
- Cicero Animal Clinic, P.C.coreVeterinary clinic adopted FIRMS' FDCPA-compliant third-party debt collection services with state-of-the-art technology providing complete visibility into collection processes.
- Charles R. Longo D.D.S.coreDental practice adopted FIRMS LTD's third-party debt collection services.
- Valley View Family PracticecoreHealthcare facility adopted FIRMS' debt collection services with over 15 years of experience in debt recovery.
- Fort Plain Animal HospitalcoreVeterinary hospital partnered with FIRMS for third-party debt collection services.
- Marble's Automotive InccoreAutomotive business adopted FIRMS LTD's FDCPA-compliant third-party debt collection services.
- Wheatfield Pediatrics, LLPcoreWheatfield Pediatrics, LLP adopted FIRMS LTD's third-party debt collection services. The healthcare provider joined FIRMS' client base for comprehensive collection needs, from debt adding to debt data management.
- SECO Physical TherapycoreSECO Physical Therapy adopted FIRMS LTD's debt collection services for healthcare-related debt recovery.
Scale indicators2 records
Recent moves1 record
Expansion highlights5 records
Firms competitors and assessment
Company assessmentBroad incumbents
- Afni: Afni is a large, established BPO and third-party collections provider with healthcare collections among its verticals, competing with FIRMS at the higher end of the market with greater scale and broader service offerings.
Direct peers
- State Collection Service: State Collection Service is a healthcare-focused third-party collection agency serving hospitals and provider groups across the U.S., directly comparable to FIRMS in vertical focus, regulatory posture, and commission-based recovery model.
- ARS National Services: ARS National Services provides third-party debt recovery with a strong healthcare and dental practice emphasis, mirroring FIRMS' specialty in collecting patient balances from provider clients across multiple states.
- Williams & Fudge: Williams & Fudge is a long-standing third-party debt collection agency operating on a contingency-commission model with multi-state licensing, comparable to FIRMS in pricing structure, regulatory compliance, and outsourced recovery services.
- IC System: IC System is a nationally licensed third-party debt collection agency with deep healthcare and medical-receivables specialization, very similar to FIRMS' healthcare-centric book of business and FDCPA-compliant positioning.
- Transworld Systems: Transworld Systems is a large national third-party debt collection agency offering commission-based recovery and client reporting tools, competing with FIRMS across SMB and mid-market healthcare and business-to-consumer credit clients.
- Radius Global Solutions: Radius Global Solutions is a national debt recovery agency combining collections, skip tracing, and client technology portals, directly comparable to FIRMS' service stack and multi-vertical client mix.
- Professional Finance Company: Professional Finance Company is a healthcare-specialized debt collection agency serving hospitals and clinics, highly comparable to FIRMS in vertical focus, FDCPA-compliant operations, and provider client base.
- Dynamic Recovery Solutions: Dynamic Recovery Solutions is a third-party debt collection agency with significant healthcare and consumer receivables exposure, competing with FIRMS for the same provider and credit-grantor clients under a similar FDCPA framework.
Emerging players
- Beyond Finance: Beyond Finance is a digital-first debt resolution company that uses online channels and technology to settle consumer debt, representing an emerging technology-driven approach that competes for portions of FIRMS' addressable market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Firms social profiles
Digital presenceFirms compliance and trust
Trust signalCompliance2 records
Firms financial estimates
Financial estimateRevenue estimate
Valuation estimate
Firms leadership team
Management profileNumber of profiles
Profiles1 record
Firms funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Firms M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Firms
What does Firms do?
FIRMS is a third-party debt collection agency that recovers outstanding debts on behalf of client businesses, predominantly healthcare providers (physician offices, dental practices, veterinary clinics, physical therapy, dermatology, cardiology) and other businesses extending credit to consumers. Services span end-to-end debt recovery, supported by an online client portal for real-time account visibility, skip tracing tools for locating debtors, virtual terminal payment processing, and telephony-based debtor communication under FDCPA compliance.
Is Firms a public or private company?
Firms is a private company. It is classified as unknown and is currently operating.
When was Firms founded?
Firms was founded in 2000. It employs 101 to 250 people.
Where is Firms based?
Firms is headquartered in Syracuse, United States, in the North America region.
How does Firms make money?
One revenue line is on record: third-Party Debt Collection Services.
Who are Firms's main competitors?
Afni is listed as a broad incumbent. Direct peers are State Collection Service, ARS National Services, Williams & Fudge, IC System, Transworld Systems, Radius Global Solutions, Professional Finance Company and Dynamic Recovery Solutions. Beyond Finance is listed as an emerging player.
Does Firms have an API?
No public API is recorded for Firms.
What industry is Firms in?
Firms's product category is Debt Collection Services. Its primary akta.pro industry code is BPAAAEAB, Third-Party Debt Collection Agencies (Consumer & Commercial), with a secondary code of FSAKAJAB, Third-Party Collection Agencies (Consumer). Its NAICS code is 56144 and its SIC code is 7320.