VOA Northern CA & NV

What VOA Northern CA & NV does

Volunteers of America Northern California & Northern Nevada (VOA NCNN) is a 501(c)(3) nonprofit social services organization and an affiliate of the national Volunteers of America (founded 1896). Founded locally in 1911 and headquartered in Sacramento with a regional office in Reno, the organization operates more than 40 programs across Northern California and Northern Nevada, providing emergency shelter, transitional housing, permanent supportive housing, affordable housing, veteran services, senior services, employment training, substance abuse recovery, and children and youth programs. VOA NCNN provides shelter or housing to over 3,500 individuals every night and serves more than 10,000 individuals and families annually, employing nearly 400 professionals including case managers, housing specialists, and administrators.

The organization's service delivery is built on a network of owned and operated facilities, including the 600-bed Nevada Cares Campus, X Street and Meadowview Navigation Centers (100 beds each), the El Dorado Navigation Center, the Sierra Manor senior housing complex (187 units), the 312-unit Village on Sage Street, and numerous affordable housing communities across Sacramento, Reno, Auburn, Roseville, Rocklin, and Santa Cruz. Technology infrastructure is industry-standard: HMIS for client outcome tracking and HUD reporting, NeonCRM for donations, and standard CMS/analytics tooling; no proprietary technology platform or AI capabilities are evident. Client access is mediated through county coordinated entry systems (Sacramento 2-1-1, Placer Connecting Point), Adult Protective Services referrals, and direct low-barrier walk-in access at shelters.

VOA NCNN's revenue model is a hybrid typical of large human services nonprofits: government contracts and grants (Washoe County, Sacramento County, El Dorado County, HUD, VA SSVF program) form the largest stream, supplemented by charitable donations from individuals and corporate partners (The Home Depot Foundation, Kaiser Permanente, PG&E, Archstone Foundation, HomeAid), and tenant rent from affordable housing communities set at 30% of adjusted gross monthly income. The organization is governed by an independent Board of Directors chaired by Jeannine English (former AARP president), with President & CEO Christie Holderegger leading day-to-day operations following the December 2022 retirement of 44-year CEO Leo McFarland.

Name

VOA Northern CA & NV

Legal name

Volunteers of America of Greater Sacramento & Northern Nevada, Inc.

Website

https://voa-ncnn.org

Company type

Private

Founded year

1911

Operating status

Operating

Headcount range

251–500 employees

Short description

VOA Northern CA & NV is a 501(c)(3) nonprofit affiliate of Volunteers of America operating 40+ housing, shelter, veteran, senior, and family service programs across Northern California and Northern Nevada, serving over 3,500 individuals nightly.

Ownership category

akta.pro rank

Product category

Social Services

NAICS

Temporary Shelters (624221), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (6239), Other Residential Care Facilities (62399), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Large Campus / Multi-Building Assisted Living Communities (HLADABAG), Mental Health & Crisis Support Services (BPAGACAD), Long-Term Care Rehabilitation Centers (HLAFAFAD)

Keywords

• Homeless services
• Affordable housing
• Veteran services
• Transitional housing
• Social services

Headquarters

HQ city

Sacramento

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations and Charitable Contributions: VOA NCNN raises funds from individual donors, corporate partners, and community supporters through its donation portal, planned giving programs, workplace giving (CFC), and special initiatives such as Operation Backpack, Brightening Birthdays, and the Shelter from the Storm Society.
2. Government Grants and Contracts: The organization receives funding through contracts with government agencies including Washoe County, Sacramento County, El Dorado County, the U.S. Department of Veterans Affairs (SSVF program), and HUD-funded programs.
3. Affordable Housing Rent: Revenue from rent payments by residents in affordable housing communities (seniors, veterans, families, persons with disabilities) where rent is based on 30% of adjusted gross monthly income.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

VOA Northern CA & NV operates more than 40 social service programs across Northern California and Northern Nevada, providing emergency shelter, navigation centers, transitional and permanent supportive housing, affordable housing communities, veteran housing and services, senior housing and protective services, employment and workforce development, mental health and substance abuse recovery programs, and family and children services. The organization serves more than 10,000 individuals and families annually and shelters or houses over 3,500 people every night across cities including Sacramento, Reno, Auburn, Roseville, Rocklin, Placerville, Truckee, and Santa Cruz.

Product overview

Volunteers of America Northern California & Northern Nevada is a nonprofit social services organization offering a comprehensive portfolio of housing and supportive services. The organization operates more than 40 programs including emergency shelters (Nevada Cares Campus, X Street, Meadowview, El Dorado Navigation Centers), transitional housing for families, veterans, and individuals, permanent supportive housing, and affordable housing communities. Key programs include the ReStart mental health services program, veterans employment and housing services, senior housing complexes (Sierra Manor, Valley Oaks, Rolling Oaks), and special initiatives like Operation Backpack and Brightening Birthdays for children. Services span Northern California and Northern Nevada, with facilities in Sacramento, Reno, Auburn, Roseville, Rocklin, and Santa Cruz.

Differentiator

Problem solved

Functional benefit

Products and services

• Affordable Housing Programs Affordable housing communities for families, seniors, veterans, and persons with disabilities located across Northern California including Auburn, Sacramento, Roseville, Rocklin, North Highlands, and Santa Cruz. Rent is set at 30% of adjusted gross monthly income for qualifying low-income households.
• Emergency Shelter Services Emergency shelters providing immediate safety and temporary housing for individuals, families, the elderly, and other populations experiencing homelessness in Northern California and Northern Nevada. Services are accessed through coordinated entry, 2-1-1 referrals, and direct walk-in at low-barrier facilities.
• Transitional Housing Programs Structured transitional housing programs offering housing plus supportive services to bridge the gap from homelessness to market-rate housing, including life skills, education, and case management. Programs serve families, veterans, and individuals in recovery.
• Permanent Supportive Housing Long-term housing solutions with on-site case management and supportive services for individuals experiencing chronic homelessness, including newly renovated properties such as the 28-unit Hi-Way 40 Motel conversion in Reno.
• Veterans Services Comprehensive services for veterans including housing (SSVF program, Bell Street Apartments, Transitional Housing for Veterans), employment training, counseling, temporary financial assistance, case management, and connections to VA benefits and resources. Funded by the U.S. Department of Veterans Affairs.
• Senior Services Emergency housing for seniors who have been abused or neglected (Sacramento Senior Safe House, Nottoli Place Shelter) along with low-income affordable housing options for seniors (Sierra Manor, Valley Oaks, Rolling Oaks, Centennial Place).
• Employment Services Job training, placement assistance, and employment support services for individuals and veterans seeking workforce participation, including the Reno Works workforce development program operated in partnership with the City of Reno.
• Substance Abuse and Recovery Services Treatment and recovery services for individuals and families recovering from substance use disorders, including transitional housing programs operated in collaboration with Sacramento County Division of Behavioral Health Services.
• Children and Youth Services Programs including Operation Backpack school supply donations and Brightening Birthdays celebration events for children experiencing homelessness or at risk, supporting family stability and child welfare.
• ReStart Program A program offering clinical and non-clinical services in Reno, Nevada to reduce homelessness and increase self-sufficiency for individuals and families with mental illness.
• Nevada Cares Campus Emergency shelter in Reno, Nevada providing up to 602 beds for men and women experiencing homelessness, with support services and low-barrier access allowing guests to bring pets and possessions. Operated under contract with Washoe County.
• X Street Navigation Center 100-bed shelter in Sacramento providing safety, case management, and housing assistance for men and women experiencing homelessness. Operated in partnership with the Sacramento Housing and Redevelopment Agency and the City of Sacramento, with funding support from Kaiser Permanente.
• Meadowview Navigation Center 100-bed shelter in Sacramento providing safety and services for women experiencing homelessness, with focus on moving individuals into permanent housing. Operated in partnership with SHRA and the City of Sacramento.
• El Dorado Navigation Center 60-bed low-barrier emergency shelter in Placerville, California, operated by VOA under contract with El Dorado County, providing housing assistance and behavioral health services to individuals experiencing homelessness.
• Sierra Manor HUD-subsidized senior housing complexes in Reno, Nevada with 187 units for seniors aged 62 and older and persons with disabilities. Rent is based on 30% of adjusted gross monthly income, with water and heat included.
• Village on Sage Street Affordable transitional housing in Reno, Nevada with 312 single-occupancy units (after 2024 expansion) for low-income residents, providing safe housing and pathways to stability. The property has housed over 500 individuals since 2019.
• Open Arms Emergency housing facility in Sacramento for individuals diagnosed as HIV-Positive or living with AIDS, offering case management and health education services.
• Our Place Shelter Washoe County-contracted shelter operated by VOA in Reno, Nevada, serving women, children, and families experiencing homelessness. VOA was selected in 2025 to operate this facility as a key part of Washoe County's homelessness response system.

Quantifiable outcome

• Over 3,500 men, women and children sheltered or housed every night
• +5 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, major and notable.

• Washoe CountycoreStrategic or Co-development PartnerWashoe County contracted VOA NCNN to operate the Nevada Cares Campus (up to 602-bed emergency shelter) and the Our Place shelter (for women, families, and senior women). VOA was selected in 2025 to run the Our Place shelter as a key part of Washoe County's homelessness response system.
• Sacramento Housing and Redevelopment Agency (SHRA)coreStrategic or Co-development PartnerPartnership with SHRA and the City of Sacramento to operate the X Street Navigation Center and Meadowview Navigation Center, providing shelter and case management for individuals experiencing homelessness.
• El Dorado CountycoreStrategic or Co-development PartnerEl Dorado County contracted VOA to operate the El Dorado Navigation Center (60-bed low-barrier shelter in Placerville), with the county providing housing assistance and behavioral health services.
• HomeAid SacramentomajorStrategic or Co-development PartnerHomeAid Sacramento completed a construction project at Bell Street Apartments in Sacramento, building a parking lot and laundry room for Veterans. HomeAid has been steadfast in supporting VOA's veterans housing initiatives.
• Sacramento County Adult Protective ServicescoreStrategic or Co-development PartnerPartnership with Sacramento County APS to operate the Sacramento Senior Safe House and Nottoli Place Shelter for seniors 62+ who are victims of abuse, neglect, or exploitation.
• Sacramento County Department of Human Services / Behavioral Health ServicescoreStrategic or Co-development PartnerIn collaboration with Sacramento County's Department of Human Services, Division of Behavioral Health Services, VOA operates transitional housing programs for families experiencing homelessness and recovering from substance use disorders.
• Matter NeurosciencenotableStrategic or Co-development PartnerMatter Neuroscience partnered with Sierra Manor (VOA affordable housing) to implement the Zoomer-to-Boomer Hotline — a pay phone connecting Sierra Manor senior residents with college students at Boston University to combat loneliness across generations.
• City of RosevillemajorStrategic or Co-development PartnerCollaboration with the City of Roseville to manage Roseville Home Start Inc., enhancing homelessness services and affordable housing access in Placer County.
• City of RenomajorStrategic or Co-development PartnerPartnership with the City of Reno through the Reno Works workforce development program, helping people experiencing homelessness secure employment and housing.

Scale indicators8 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• L.A. Family Housing: Large Los Angeles nonprofit providing emergency shelter, transitional housing, permanent supportive housing, and supportive services for homeless individuals and families. Direct comparable to VOA NCNN's continuum-of-care operating model.
• Abode Services: Bay Area nonprofit providing housing and supportive services for homeless individuals and families, including permanent supportive housing, rapid re-housing, and veteran services (SSVF). Comparable California-based nonprofit social services model.
• LINC Housing: California nonprofit developer and operator of affordable and supportive housing for families, seniors, veterans, and persons with disabilities. Comparable California-focused affordable housing portfolio and operating approach.
• Sacramento Steps Forward: Sacramento's Continuum of Care lead agency coordinating homeless services, HMIS data, and coordinated entry across the same geography where VOA NCNN operates X Street, Meadowview, and Senior Safe House. Direct competitor for HUD and county homelessness funding.
• Mercy Housing: One of the largest U.S. nonprofit affordable housing developers and operators, serving low-income families, seniors, and persons with disabilities through HUD-subsidized properties. Highly comparable operating model with VOA NCNN's affordable housing portfolio (Sierra Manor, Village on Sage Street, Valley Oaks).
• PATH (People Assisting The Homeless): California-based nonprofit operating interim housing, permanent supportive housing, and rapid re-housing programs for individuals and families experiencing homelessness. Direct comparable in service model, funding sources (HUD, county, VA), and target population.
• Volunteers of America (National): National parent organization founded 1896, providing the same human services and affordable housing mission across 400+ communities serving 2M+ people annually. Directly comparable as the umbrella organization for VOA NCNN and a model for its operating playbook, funding relationships, and brand equity.

Emerging players

• Habitat for Humanity Greater Sacramento: Regional Habitat affiliate focused on affordable homeownership development, home repair, and financial education in the Sacramento region. Partial overlap in affordable housing mission and geographic market, but distinct homeownership (rather than rental/services) model.

Broad incumbents

• Catholic Charities California: Large faith-based nonprofit providing housing, immigration, refugee, senior, and family services across California. Comparable in multi-vertical social services and government contracting, though broader in mission than VOA NCNN.
• Salvation Army (Western Territory / Sacramento / Reno): Nationally recognized nonprofit providing emergency shelter, transitional housing, senior services, veteran rehabilitation, and addiction recovery across California and Nevada. Broad incumbent with overlapping service lines and direct competition for government and donor funding.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@VOANCNN
• Facebookfacebook.com/VOAncnn
• LinkedInlinkedin.com/company/volunteers-of-america-ncnn
• Instagraminstagram.com/voancnn
• Xx.com/VOAncnn

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VOA Northern CA & NV