Towner Communications

Name

Towner Communications

Legal name

Towner Communications, LLC

Website

https://townerkc.com

Company type

Private

Founded year

1947

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Facilities Management Services (541513), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro industry

PRIMARYHDAIAHAB

Cloud PBX & Hosted Telephony

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHDAIAHAE

Business Messaging & Team Collaboration

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYBPAEABAK

Collaboration & Unified Communications Management (UCaaS/VoIP)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYHDAIAHAK

Numbering, DID, Porting & Carrier-of-Record Services

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

Keywords

• Business VoIP services
• Unified communications
• Managed IT services
• Structured cabling
• Contact center solutions

Headquarters

HQ city

Kansas City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Unified Communications as a Service (UCaaS): Subscription-based cloud communications platform providing VoIP, video, chat, contact center, and business SMS. Revenue generated through per-seat licensing and tiered subscription plans (Pro, Enterprise, Contact Center tiers). Includes 90+ call features with HD voice.
2. Contact Center Solutions: AI-powered omnichannel contact center software with tiered plans (Pro, Elite). Generates recurring subscription revenue based on agent counts and feature tiers.
3. Mitel On-Premises Solutions: MiVoice Business and MiCollab deployments with flexible licensing including traditional CapEx upfront purchases or OpEx subscription models. Revenue from software licenses and hardware.
4. Structured Cabling & Infrastructure: Professional installation services for network cabling, fiber optics, and data center infrastructure. One-time project-based revenue with potential for ongoing maintenance contracts.
5. Hardware Sales: Sale of desk phones (Fanvil, Yealink), mobile devices, headsets, paging equipment, and security hardware as part of communications system implementations.
6. Managed IT Services: Tiered MSP packages (Level 1, 2, 3) providing 24/7 monitoring, help desk support, server/desktop maintenance, and storage/backup services for SMB clients.
7. Marketing On Hold: Custom on-hold messaging and music services with packages available as one-time purchases or monthly/quarterly/annual subscriptions.
8. Cloud Security Solutions: Verkada-powered surveillance and access control systems sold as hardware plus subscription cloud management licenses.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

Towner Communications delivers cloud-based unified communications, VoIP phone systems, contact center, AI-powered business tools, structured cabling infrastructure, cloud-based surveillance and access control, and tiered managed IT services to SMB, mid-market, and enterprise customers. The company sells, implements, and supports Mitel on-premises communications, Intermedia Elevate UCaaS, Verkada physical security, and Microsoft Teams-certified solutions, complemented by professional installation and 24/7 US-based support.

Product overview

Towner Communications offers a unified communications portfolio combining cloud-based UCaaS (Elevate platform) with on-premises Mitel solutions, complemented by security, infrastructure, and managed services. The core Elevate platform provides VoIP, video conferencing (AnyMeeting), team chat, business messaging, and AI-powered features (Spark AI), available as standalone modules or add-ons including Elevate for Teams Advanced and Elevate Archiving. The product suite extends to Contact Center Solutions for omnichannel customer engagement, Mitel MiVoice Business with MiCollab and MiContact Center for enterprise deployments, and Verkada-powered surveillance systems. Supporting infrastructure services include structured cabling, data center infrastructure, paging systems, Microsoft Teams network monitoring, managed IT services, marketing on hold, branded calling (INFORM), and API-based email security. The portfolio serves diverse industries including manufacturing, education, healthcare, financial services, legal, and field services.

Differentiator

Problem solved

Functional benefit

Brands

• Elevate: Cloud-based unified communications platform featuring VoIP, video conferencing, chat, contact center, and file management.
• Elevate Archiving
• Elevate for Teams Advanced
• INFORM

Products and services

• Elevate UCaaS Platform Unified Communications as a Service (UCaaS) platform integrating VoIP, video conferencing, team chat, file management, and business SMS for enterprise and SMB customers across desktop and mobile apps.
• Elevate for Teams Advanced Advanced calling and SMS integration for Microsoft Teams providing telephony capabilities without requiring additional Teams Phone licenses. Includes 99.999% uptime guarantee, call analytics, queue management, and CRM connectivity.
• Elevate Archiving Cloud-based communication archiving solution that automatically captures and stores calls, SMS, chat messages, and meetings with compliance support for HIPAA, FINRA, MiFID II, and SEC Rule 17a-4, with retention options up to 10 years.
• Business Messaging (SMS/MMS) Secure SMS and MMS business text messaging allowing teams to send messages from company business numbers, with multi-user access and usage limits enforced at the user and account level.
• Contact Center Solutions AI-powered omnichannel contact center platform supporting voice, chat, SMS, and email with intelligent routing, real-time coaching, workforce management, and analytics for customer experience optimization.
• AnyMeeting Video Conferencing AI-powered video conferencing platform with HD video for up to 100 participants, automatic meeting transcripts and summaries, cloud recording, screen sharing, and integrations with Microsoft Teams, Google Workspace, and Slack.
• Spark AI AI-powered business communications suite including meeting summaries, call transcription, sentiment analysis, AI assistants, and interaction insights for productivity and customer experience enhancement.
• Mitel MiVoice Business Comprehensive on-premises or cloud PBX communications solution with advanced call control, mobility features, collaboration tools, and flexible deployment options including CapEx or OpEx subscription models.
• MiCollab Enterprise collaboration software with audio/video conferencing, document and screen sharing, team messaging, voicemail, automated attendant, and fax solutions integrated with Mitel MiVoice Business.
• MiContact Center Enterprise-grade omnichannel customer experience management platform with Workflow Designer, Speech IVR, AI-powered chatbots, interaction recording, quality management, and workforce management.
• Structured Cabling Installation BICSI-certified network infrastructure installation services including Ethernet (Cat5e through Cat8), fiber optic cabling, voice and data cabling, patch panel installation, and low-voltage solutions for businesses.
• Data Center Infrastructure Services Mission-critical data center infrastructure services including structured cabling, fiber optic infrastructure, copper and fiber systems, rack-and-stack support, and lifecycle infrastructure support for enterprise environments including hyperscale deployments.
• Microsoft Teams Network Monitoring Network monitoring service that continuously tests network paths from critical locations to Microsoft services, pinpointing latency, packet loss, and jitter to optimize Teams and Office 365 performance.
• Surveillance and Access Control Systems Cloud-based AI-powered security camera and access control platform delivered via Verkada partnership, featuring real-time monitoring, natural language search, instant alerts, and centralized management across multiple locations.
• Paging and Mass Notification Systems IP paging and emergency communication solutions including digital LED signs, PoE speakers, emergency panels, and mass notification systems for schools, hospitals, and business facilities, integrated with Algo and Valcom technology.
• Managed IT Services Three-tier managed IT service packages (Level 1-3) providing 24/7 monitoring, antivirus protection, help desk support, server maintenance, network management, and storage/backup solutions for small to mid-sized businesses.
• Marketing On Hold Custom on-hold messaging and music systems for businesses with tailored voice talent, branding, and messaging available as one-time purchase or recurring subscription to reduce perceived wait time and influence purchasing decisions.
• INFORM Branded Calling First Orion-powered branded calling solution that displays business name and reason for call on recipient phones, improving answer rates and customer trust through verified caller identification.
• API-Based Email Security AI-powered email threat detection platform using API integration with Microsoft 365 and Gmail, featuring real-time inline protection, machine learning threat detection, anomaly identification, SmartDLP, and phishing/malware scanning.

Quantifiable outcome

• 99.999% uptime with financial backing
• +6 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability13 records

Feature14 records

Partnerships

Eight partnerships are on record, tiered core and secondary.

• MitelcoreTechnology or IntegrationFlagship technology partner providing MiVoice Business, MiCollab, and MiContact Center solutions. Towner serves as authorized partner for Mitel products with deep integration capabilities. Mitel Customer Champion award recipient for outstanding technical support.
• IntermediacoreTechnology or IntegrationPrimary UCaaS platform partner providing Elevate unified communications, contact center, and business messaging solutions. Intermedia is a Microsoft Gold Partner and J.D. Power certified provider. Towner is an authorized Intermedia UCaaS Provider offering their cloud solutions.
• VerkadacoreTechnology or IntegrationSecurity solutions partner providing cloud-based surveillance cameras, access control, and alarms with AI-powered search and management. Towner offers Verkada products as part of integrated physical security solutions.
• MicrosoftcoreTechnology or IntegrationStrategic integration partner with Microsoft Teams certification. Elevate for Teams Advanced is Solutions Certified for Microsoft Teams. Additional Microsoft competencies include Teams network monitoring and Copilot solutions. Intermedia holds Microsoft Gold Partner status.
• First OrionsecondaryTechnology or IntegrationINFORM branded calling partner providing First Orion's branded caller ID technology to improve answer rates. First Orion data shows 45-76% improvements in conversion metrics for clients using branded calling.
• SpectralinksecondaryTechnology or IntegrationMobile device partner providing rugged Spectralink phones and wireless communication devices designed for manufacturing, warehouse, and demanding environments. Integrated with Towner's communication platforms.
• AlgosecondaryTechnology or IntegrationIP paging and notification speaker partner providing PoE speakers for paging, emergency alerts, bell scheduling, and music. Algo products integrated with Towner's paging and notification solutions.
• ValcomsecondaryTechnology or IntegrationPaging systems partner providing digital LED signs, message boards, and emergency communication panels. Valcom technology integrates with existing VoIP and competitive phone systems.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Intermedia: Core UCaaS platform partner whose Elevate platform Towner resells; directly comparable UCaaS/CCaaS/archiving portfolio targeting SMB and mid-market with similar feature set.
• RingCentral: Direct UCaaS/CCaaS competitor offering cloud PBX, contact center, and AI capabilities to the same SMB and mid-market segments with similar channel partner model.
• 8x8: UCaaS and CCaaS provider competing for the same mid-market contact center and unified communications budgets with comparable AI and integration capabilities.
• Nextiva: Cloud communications provider targeting SMB and mid-market with VoIP, contact center, and AI features; closely comparable in customer profile and product mix.
• Mitel: Flagship technology partner whose MiVoice Business, MiCollab, and MiContact Center Towner resells; directly comparable in on-prem and hybrid cloud PBX offerings with overlapping customer base.
• Allbridge: Managed communications and connectivity provider delivering UCaaS, managed IT, and structured cabling solutions to multi-site and mid-market clients similar to Towner's portfolio.
• Dialpad: AI-first UCaaS/CCaaS competitor offering cloud phone, contact center, and AI-powered conversation intelligence to similar business segments.
• Ooma: SMB-focused cloud communications and contact center provider with a comparable mix of VoIP, hosted PBX, and AI-enabled features for small and mid-sized businesses.

Broad incumbents

• Zoom (Zoom Communications): Broad UCaaS/CCaaS incumbent whose Zoom Phone and Zoom Contact Center compete for the same SMB voice and contact center budgets, often displacing partner-led deployments.
• Vonage (Ericsson): UCaaS/CCaaS and communications APIs provider competing for SMB and mid-market cloud telephony deployments, now operating within Ericsson's enterprise portfolio.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/TownerComm
• Facebookfacebook.com/townerkc
• LinkedInlinkedin.com/company/towner-communications

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Towner Communications