UniVoxx

What UniVoxx does

UniVoxx is a private US telecommunications company that has built and operates a proprietary, in-house VoIP platform purpose-built for skilled nursing facilities and senior living communities. Founded in 2018 and registered as UniVoxx LLC in Michigan, the company delivers enterprise-grade phone service — including unlimited US and Canada calling, advanced call routing, auto attendants, voicemail-to-email, and softphone applications across iOS, Android, Mac, and Windows — alongside a real-time analytics dashboard that surfaces operational metrics such as answer times, missed calls, 911 call patterns, and multi-facility comparisons. Architecture is fully vertical: the company owns its SIP trunks through to the analytics layer, claims a 99.99% uptime SLA, and ships healthcare-specific safeguards such as Critical Line Protection for nurse stations and AI-powered Offline Phone Detection.

The company operates a direct enterprise sales motion targeted at SNF and senior living operators, using personalized demos rather than broad digital marketing. Revenue is generated primarily through recurring monthly VoIP subscriptions (metered and unlimited tiers), per-line/per-extension fees, hardware sales of IP phones and headsets, usage-based international calling credits, and professional services for implementation and configuration. Reported scale signals include 1,247 active phone lines, approximately 74,098 tracked calls, and stated coverage across all 50 US states, with five named reference facilities (Oak Manor, Riverside, Mapleview, West Park, Oakwood) ranging from 85 to 120 beds. The company lists 1-10 employees and does not disclose funding, revenue, ownership, or management.

Name

UniVoxx

Legal name

UniVoxx LLC

Website

https://univoxx.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

UniVoxx is a private Michigan-based VoIP provider that builds and operates an in-house phone and analytics platform purpose-built for skilled nursing facilities and senior living communities across the United States.

Ownership category

akta.pro rank

Product category

Healthcare VoIP Telecommunications

NAICS

Telephone Call Centers (56142)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

Keywords

• Senior care VoIP
• Healthcare phone systems
• Skilled nursing communications
• Multi-facility call analytics
• Enterprise telephony services

Headquarters

HQ city

Bloomfield Hills

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations, Supply Chain

Revenue model

1. VoIP Phone Service Subscription: Recurring subscription model providing enterprise-grade VoIP phone service with unlimited calling (US and Canada), advanced call routing, auto attendants, voicemail-to-email, softphone apps, and 99.99% uptime guarantee. Multiple plan tiers including metered and unlimited options.
2. Extension and Line Charges: Additional phone extensions billed per line. VoIP lines are licensed per user under the terms of service. Multi-facility management supports unlimited locations under a single account.
3. Equipment Sales: Sale of IP desk phones, headsets, and other equipment necessary to use the VoIP service. Equipment shipments are F.O.B. shipping distributor facility with title passing upon delivery to carrier.
4. International Calling Credits: Additional charges for international calling outside contiguous United States. Plan credits quoted for domestic usage require additional purchases for international calls.
5. Professional Services: Implementation, configuration, and ongoing support services for enterprise healthcare facility deployments. Customer and technical support provided via telephone and email.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

UniVoxx provides a healthcare-focused VoIP phone system and real-time call analytics platform built entirely in-house for skilled nursing facilities and senior living communities. The offering combines enterprise-grade telephony (unlimited US/Canada calling, advanced routing, auto attendants, softphone apps, voicemail-to-email) with domain-specific capabilities such as 911 call pattern analysis, AI-powered offline phone detection, critical line protection, and multi-facility management dashboards.

Product overview

UniVoxx is a senior care telecommunications platform built entirely in-house (not a reseller or white-label) for skilled nursing and senior living facilities. The unified product combines a core VoIP phone service with integrated analytics capabilities. The Core Platform serves as the foundation, providing enterprise VoIP with 99.99% uptime, unlimited calling, advanced routing, auto attendants, softphone apps, and AI-powered hold music. The Real-Time Analytics Dashboard module processes call data to provide insights on 911 calls, response times, missed calls, and facility performance. Additional specialized modules include Multi-Facility Management Console, Offline Phone Detection, Emergency Call Tracking, Critical Line Protection, and Call Recording & Compliance—all designed specifically for healthcare facility operations.

Differentiator

Problem solved

Functional benefit

Products and services

• UniVoxx Core Platform Proprietary VoIP telecommunications platform built in-house for skilled nursing and senior living facilities, combining enterprise phone service with real-time analytics dashboards, 99.99% uptime, unlimited US/Canada calling, and healthcare-specific features such as critical line protection.
• Enterprise VoIP Phone Service Full-featured business phone system for healthcare facilities with unlimited calling, advanced call routing, auto attendants, voicemail-to-email, softphone apps, and a 99.99% uptime SLA; sold under metered and unlimited monthly subscription tiers.
• Real-Time Analytics Dashboard Live analytics dashboards showing unanswered calls, response times, call volumes, 911 call tracking, missed-call alerts, and operational trends across multiple senior care facilities, delivered through the customer portal at portal.UniVoxx.com.
• Multi-Facility Management Console Centralized dashboard enabling management of unlimited senior care locations from one account, with facility performance comparison, operation standardization, and best-practice sharing across an entire portfolio.
• IP Desk Phones and Equipment Sales Sale of IP desk phones, headsets, and other equipment required to operate the UniVoxx VoIP service; shipments are F.O.B. from the shipping distributor with title passing to the carrier on delivery.
• International Calling Credits Usage-based credits that allow UniVoxx customers to place international calls outside of the contiguous United States on top of their domestic subscription; quoted separately and billed in addition to the monthly plan.
• Implementation and Professional Support Services Implementation, configuration, and ongoing customer and technical support services delivered to enterprise healthcare facility deployments via telephone and email.

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature9 records

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ooma: Cloud-based VoIP and phone systems provider targeting SMBs and distributed enterprises with healthcare customers. Similar pricing tiers and recurring subscription model overlap with UniVoxx's core offering.
• 8x8: Cloud communications platform providing UCaaS and contact center solutions with dedicated healthcare vertical offerings. Competes with UniVoxx on enterprise phone system deals at medical and senior care facilities.
• RingCentral: Leading UCaaS provider offering cloud phone systems, contact center, and messaging to businesses including healthcare verticals. Directly competes with UniVoxx for senior care facility communications budgets, though RingCentral serves healthcare as one of many verticals rather than specializing.
• Dialpad: AI-powered cloud communications provider offering voice, contact center, and sales outreach solutions. Similar AI-forward product positioning and inclusion of conversational intelligence features make Dialpad a relevant comparator for healthcare-focused analytics.
• Nextiva: UCaaS provider known for simplicity and SMB-friendly VoIP offerings. Competes with UniVoxx for healthcare facilities seeking easy-to-deploy phone systems and serves similar customer profiles.
• Mitel: Established business communications provider with MiCloud and contact center offerings, including specific healthcare vertical programs. Long-standing presence in healthcare and similar UCaaS/PBX capabilities make Mitel a comparable competitor.
• Vonage Business (Ericsson): Cloud communications provider offering UCaaS solutions targeted at SMB and mid-market, with healthcare practice. UCaaS feature overlap and similar customer segments make Vonage a relevant competitor for facility-level phone system deals.

Broad incumbents

• Zoom Phone: Zoom's UCaaS offering extending from the dominant Zoom Meetings platform. While a horizontal product rather than healthcare-specialized, Zoom Phone increasingly serves medical facilities and competes with UniVoxx for healthcare communications.
• GoTo (formerly LogMeIn): Provides GoTo Connect UCaaS alongside its broader IT and meeting portfolio. Competes in the same SMB and mid-market communications deals including healthcare facility phone system replacements.
• Cisco Webex Calling: Cisco's UCaaS offering as part of the Webex Suite, including Webex Contact Center. Often anchors large enterprise and healthcare system deals where Cisco's broader networking and security portfolio is favored, creating a competitive alternative to specialist providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/univoxx
• Facebookfacebook.com/UniVoxxPhones
• LinkedInlinkedin.com/company/univoxx

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UniVoxx