What Platinum Relations does

Platinum Relations LLC is a privately held payment processing company founded in the early 2000s and headquartered in Delta, Colorado, operating as a registered ISO/MSP of Westamerica Bank, Commercial Bank of California, Citizens Bank, and Ignite Payments (First Data Canada). The company provides integrated payment acceptance across card-present, online, virtual terminal, and ACH channels, supporting debit, credit, EMV, contactless, mobile wallets, and unattended payments through APIs that connect to leading POS, e-commerce, ERP, and CRM systems. A specialized High-Risk Merchant Services line underwrites elevated-risk verticals including firearms, gaming, adult, CBD, nutraceuticals, subscription, and tobacco/vape merchants that many mainstream acquirers decline.

The core technology stack leverages a proprietary TSYS BIN sponsorship for improved authorization rates and Level 2/3 processing optimization, PCI DSS / P2PE-compliant encryption, and an in-house Custom Chargeback Assistance Program. The latter, combined with a Rapid Dispute Resolution (RDR) feature, is claimed to reduce chargebacks by 80%, lift dispute win rates by 50%, and pre-emptively resolve 85% of disputed transactions. In June 2025 the company launched the RTO Tableside Order & Pay solution, a restaurant-specific product pairing PAX A77 handheld terminals with NCC Reflection POS in partnership with RTO.

The company generates revenue primarily through per-transaction processing fees across credit, debit, and ACH, supplemented by hardware sales (terminals from Verifone, Ingenico, PAX, Dejavoo, Equinox), ISV partner revenue-share residuals on integrated payment volume, and dedicated pricing for high-risk verticals. It distributes through a direct sales team of dedicated consultants (24/7 phone/text/email) and an extensive indirect channel comprising 20+ ISV partners — including CRS, DinerDaddy, Korona, KwickPOS, MicroSale, NCC, Octopos, Optima, RPower — and separate VAR programs. Pricing is quote-based using cost-plus, interchange, or flat-fee models, with cash-discount and dual-pricing programs available, no early-termination fees on base packages, and free or discounted payment hardware.

Name

Platinum Relations

Legal name

Platinum Relations LLC

Website

https://platinumrelations.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Platinum Relations is a privately held, ISO/MSP-registered payment processor serving SMB and high-risk merchants across the U.S. and Canada with card-present, online, virtual terminal, and ACH processing, distributed via direct sales and a 20+ ISV/VAR partner network.

Ownership category

akta.pro rank

Product category

Payment Processing Services

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

akta.pro primary industry

Integrated POS Payments (ISVs & Vertical POS Platforms) (FSAMADAD)

akta.pro secondary industries

EMV Chip, Magstripe & PIN Debit Acceptance (FSAMADAG), A2A Payment Initiation Service Providers (PISPs) (FSAMAFAB), Merchant & Commercial Acquiring (POS/eCommerce acquiring for corporates) (FSABAIAH)

Keywords

• Payment processing services
• Merchant services
• High-risk processing
• POS integration
• ACH processing

Headquarters

HQ city

Delta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Transaction Processing Fees: Revenue generated from processing credit card, debit card, ACH, and other payment transactions. Merchants pay per-transaction fees based on volume and transaction type.
2. ACH Payment Processing: Lower-cost alternative to credit card processing for direct bank transfers, generating fees for each ACH transaction processed.
3. ISV Partner Residuals: ISV partners receive monthly recurring revenue from payment residuals when their integrated software processes transactions. Value-added resellers benefit from aggressive margins and splits.
4. Hardware Sales: Sale of payment terminals, PIN pads, and POS equipment, including heavily discounted or free hardware options for merchants.
5. High-Risk Merchant Services: Specialized payment processing services for elevated-risk businesses including firearms, gaming, adult, CBD, nutraceuticals, and subscription businesses with tailored pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Platinum Relations is a payment processing services provider offering integrated merchant services for card-present, online, virtual terminal, and ACH transactions. The company processes payments via APIs that connect with leading POS, e-commerce, and ERP systems, and also serves high-risk merchant segments including firearms, gaming, CBD, and subscription businesses. Revenue is generated primarily through per-transaction processing fees, supplemented by hardware sales and ISV/VAR partner residuals.

Product overview

Platinum Relations is a payment processing company offering a unified platform with multiple integrated modules: Card-Present Transactions, Online Payments, Virtual Terminal, and ACH Payment Processing as core products. The platform integrates with leading POS systems, e-commerce platforms, and ERP/accounting software via APIs. Specialized High-Risk Merchant Services serve elevated-risk industries. Add-on support modules include PCI Compliance Support, Chargeback Assistance, and 24/7 Phone Support. Hardware offerings include Countertop Terminals, Mobile Terminals, and POS Systems. The RTO Tableside Order & Pay feature provides restaurant-specific tableside ordering via PAX devices integrated with NCC POS. ISV and VAR Partnership Programs enable channel integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Card-Present Transactions In-store payment processing solution for merchants accepting EMV, contactless, mobile wallet, PIN pad, and gift/loyalty card payments at physical locations with cellular backup and offline processing capabilities.
• Online Payments Secure payment gateway enabling merchants to accept debit, credit, digital wallets, and bank transfers from any device with customizable checkout pages and e-commerce platform integration via APIs.
• Virtual Terminal Browser-based payment terminal converting any internet-connected device into a payment acceptance tool for phone, mail, remote billing, and invoicing with accounting software synchronization.
• ACH Payment Processing Automated Clearing House payment processing for direct bank transfers supporting single, recurring, and batch payments at lower cost than credit card processing, ideal for subscriptions and recurring billing.
• Payments Integrations API and SDK-based integration solutions connecting payment processing with leading POS systems, e-commerce platforms, ERP/accounting software, and CRM systems for ISV and VAR partners.
• High-Risk Merchant Services Specialized payment processing for elevated-risk businesses including firearms, gaming, adult/dating, CBD, nutraceuticals, tobacco/vape, subscription services, and international merchants, with expedited onboarding, tailored pricing, and chargeback mitigation.
• RTO Tableside Order & Pay Restaurant tableside ordering and payment solution using PAX A77 handheld devices integrated with NCC Reflection POS, enabling real-time order entry, payment processing, check splitting, tip addition, and emailed receipts at the table over Wi-Fi or 4G.
• ISV Partnership Program Partner program enabling independent software vendors to integrate payment processing into their platforms, generating monthly recurring revenue from payment residuals with APIs, SDKs, and integration support.
• VAR Partnership Program Partner program for value-added resellers offering POS products, hardware/software consulting, training, marketing support, competitive pricing, and EMV Level 3 processing capabilities with aggressive margins and splits.
• Payment Terminal Hardware Certified payment terminals from hardware partners including Dejavoo, Equinox, Ingenico, PAX, and Verifone, covering countertop, mobile (Bluetooth/Wi-Fi), and PAX A77 tableside form factors, offered free or heavily discounted to merchants.

Quantifiable outcome

• Custom chargeback assistance can decrease chargebacks by 80% and increase win rates by 50%
• +2 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration38 records

Feature5 records

Partnerships

21 partnerships are on record, tiered core, flagship and minor.

• CRScoreTechnology or IntegrationISV partner integrating payment solutions into their software platform for restaurants and retail.
• DatasymcoreTechnology or IntegrationPOS software integration partner for restaurant and retail point-of-sale solutions.
• DinerDaddycoreTechnology or IntegrationRestaurant technology partner for online ordering and digital guest engagement.
• KoronacoreTechnology or IntegrationCloud-based POS partner for restaurants and retail.
• KwickPOScoreTechnology or IntegrationPOS integration partner for restaurant and retail operations.
• MicroSalecoreTechnology or IntegrationRestaurant POS software integration partner.
• NCC (National Computer Corporation)flagshipTechnology or IntegrationStrategic restaurant technology partnership for order-and-pay-at-the-table solution. NCC's Reflection POS integrates with Platinum Relations payment processing for seamless restaurant operations.
• RTO (Real Time Ordering)flagshipTechnology or IntegrationStrategic partnership for restaurant tableside ordering and payment technology. RTO's online ordering and digital guest engagement expertise combined with Platinum Relations payment processing.
• DejavoocoreTechnology or IntegrationHardware certification partner for payment terminals.
• IngenicocoreTechnology or IntegrationTerminal hardware partner for payment processing devices.
• PAXcoreTechnology or IntegrationHardware partner for PAX payment terminals including A77 devices used in tableside ordering solution.
• VerifonecoreTechnology or IntegrationTerminal hardware partner for payment processing solutions.
• TSYScoreTechnology or IntegrationPayment processing network partner providing BIN sponsorship for improved authorization rates and Level 2/3 processing.
• ElavoncoreTechnology or IntegrationPayment processor partner for transaction processing services.
• First DatacoreTechnology or IntegrationPayment processing infrastructure partner through Ignite Payments (registered DBA of First Data Canada Ltd.).
• Datacap SystemscoreTechnology or IntegrationPayment facilitator partner for integrated payment solutions.
• Westamerica BankcoreOthersRegistered ISO/MSP banking partner for payment processing services.
• Commercial Bank of CaliforniacoreOthersRegistered ISO/MSP banking partner for payment processing services.
• Citizens BankcoreOthersRegistered ISO/MSP banking partner for payment processing services including Canadian operations.
• RSPA (Retail Solutions Providers Association)coreOthersAssociation partnership - North America's largest community of VARs, software providers, vendors, and distributors across retail, restaurant, grocery, and cannabis sectors.
• Delta Area Chamber of Commerce (DACC)minorOthersLocal chamber membership supporting community connections and regional economic growth in Delta, CO.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Square (Block): Integrated POS, payments, and software platform dominating SMB card-present acquiring. Overlaps broadly on integrated payments and POS distribution; key competitive incumbent.
• PayPal: Broad payments platform with SMB acquiring (PayPal Zettle, Braintree), POS hardware, and ISV integrations. Overlaps with Platinum Relations across card-present and online SMB acquiring.
• Stripe: Global payments infrastructure leader with embedded APIs and ISV partner ecosystem. Competes on developer experience, embedded checkout, and ISV relationships — increasingly displacing ISO partners.
• Clover Network (Fiserv): Fiserv-owned integrated POS payments platform serving SMBs with hardware, software, and acquiring. Overlaps with Platinum Relations on integrated POS and ISV/VAR distribution but operates at vastly greater scale.

Direct peers

• Helcim: Canadian-headquartered SMB payment processor offering transparent interchange-plus pricing, no hidden fees, and integrated POS/e-commerce tools. Closely comparable to Platinum Relations on pricing transparency, SMB focus, and ISV/integrated POS strategy.
• Dharma Merchant Services: High-risk merchant acquirer specializing in CBD, firearms, nutraceuticals, and adult verticals with transparent pricing and direct ISO model. Most directly comparable peer on high-risk specialization.
• Stax (formerly Fattmerchant): Subscription-based payment processor targeting SMBs with transparent flat-rate pricing, interchange-plus options, and integrated software partners. Directly comparable business model focused on eliminating hidden fees and ETF lock-ins.
• Payment Depot: SMB-focused ISO offering transparent wholesale-rate pricing, no ETF, and ISV/VAR partner programs. Closely aligned with Platinum Relations' SMB acquisition motion and pricing philosophy.
• National Processing: US-based payment processor serving SMBs and mid-market merchants with card-present, online, and high-risk verticals. Directly comparable in ISO model, high-risk specialization, and channel-driven GTM.
• Merchant One: SMB payment processor and ISO with high-risk merchant specialization, ISV/VAR partner programs, and bank-sponsored processing. Comparable on vertical mix (especially high-risk) and channel-first distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/PlatinumRelations
• LinkedInlinkedin.com/company/platinum-relations
• Xx.com/platinumnewsus

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Platinum Relations