Lloyds Online Doctor

What Lloyds Online Doctor does

Lloyds Online Doctor is the digital telehealth trading name of Expert Health Limited, a private UK company operating within the Pharmacy2U Group. The platform provides online clinician consultations and prescription dispensing for UK and Irish consumers across six service areas: weight loss (including GLP-1 injectables Mounjaro and Wegovy with cold-chain delivery), sexual health (STI testing, contraception, emergency contraception, HPV vaccine), men's health (ED medications such as Viagra, Cialis, Levitra, Spedra, Vitaros, and Hezkue spray; hair loss), women's health (cystitis/UTI, period delay, facial hair), general health (acne, allergy, asthma, migraine, home blood tests, smoking cessation), and travel health (anti-malarials, jet lag, COVID-19 tests). Consultations are reviewed by GMC/GPhC-registered clinicians within four hours, with prescriptions dispensed and delivered via Royal Mail next-day, Evri ParcelShop click-and-collect from 7,000+ points, or collection from 1,500 LloydsPharmacy stores.

The underlying technology stack is a self-service online consultation platform with secure patient records, an electronic prescribing system, and cold-chain logistics integration maintaining 2-8°C for GLP-1 medications during transit. Identity verification is automated through Onfido, payments processed via Stripe, and traffic secured via Cloudflare. Regulatory posture is anchored by CQC registration (rated Good in 2017 and 2019), GPhC registration, RQIA registration, and adherence to GMC remote prescribing guidelines; the service is also a DiCE network member and Cyber Essentials certified.

The business operates a direct-to-consumer, transactional revenue model combining one-time prescription sales, subscription plans with Continuous Payment Authority for chronic-condition categories (ED, hair loss, weight loss), and diagnostic test kit sales, with prices ranging from ~£4.59/tablet for Viagra Connect to £5.95 next-day delivery for cold-chain products. Marketing is digital-first across SEO, content, organic social (Instagram, TikTok, Facebook, X), email, and affiliate channels via Partnerize and Student Beans.

Name

Lloyds Online Doctor

Legal name

Expert Health Limited

Website

https://onlinedoctor.lloydspharmacy.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Lloyds Online Doctor is a UK and Ireland digital telehealth platform operated by Pharmacy2U Group, offering online clinician consultations and prescription dispensing across weight loss, sexual health, men's health, women's health, general health, and travel health categories.

Ownership category

akta.pro rank

Product category

Telehealth Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Women’s Health & Contraception Prescribing + Pharmacy Delivery Platforms (HLALAIAI)

akta.pro secondary industries

Men’s Health Prescribing + Pharmacy Delivery Platforms (HLALAIAJ), Contraception & Family Planning Telehealth (birth control, counseling, follow-up) (HLALAHAB), Sexual & Pelvic Health Telehealth (STI care, pelvic pain, endometriosis/PCOS support) (HLALAHAJ)

Keywords

• Online doctor consultations
• Telehealth prescription services
• Weight loss treatments
• Erectile dysfunction medications
• Sexual health testing

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Prescription Medicines Sales: Sale of prescription-only medicines including weight loss treatments (Mounjaro, Wegovy, Saxenda), erectile dysfunction medications (Viagra, Sildenafil, Cialis, Levitra, Spedra), contraception, and general health treatments. Revenue generated from per-transaction prescription sales with varying treatment durations.
2. Online Consultations: Fee-based online clinical consultations where patients complete confidential questionnaires and receive clinical assessment from GMC/GPhC registered clinicians. First-time consultations eligible for promotional discounts (e.g., START30 for weight loss consultations over £99).
3. Subscription Plans: Recurring subscription plans for ongoing treatments including erectile dysfunction (ED) and hair loss. Charged via Continuous Payment Authority with periodic clinical reviews required (every 6-12 months). Subscription cancellations permitted without fee but charged for already-dispatched treatments.
4. Diagnostic Test Kits: Sale and processing of STI test kits and home blood tests with laboratory analysis. One-time purchase model with free standard delivery or paid next-day delivery options.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels10 records

Core offering

Lloyds Online Doctor is a direct-to-consumer telehealth service providing confidential online clinical consultations reviewed within 4 hours by GMC/GPhC-registered NHS-experienced UK clinicians, followed by electronic prescribing and delivery of prescription-only treatments for weight loss (Mounjaro, Wegovy), erectile dysfunction (Viagra, Cialis, Levitra, Spedra, Sildenafil, Tadalafil, Vardenafil, Vitaros, Hezkue spray), contraception and emergency contraception, STI testing and treatment, hair loss, women's health, men's health, general health (acne, migraine, asthma, allergy, smoking cessation), and travel health (anti-malaria, jet lag, COVID-19 tests). Treatments are dispatched via Royal Mail next-day (with cold-chain logistics for GLP-1 injectables), free standard delivery, Evri ParcelShop click-and-collect (7,000+ locations), or collection from 1,500 LloydsPharmacy stores across the UK and via door delivery in Ireland.

Product overview

LloydsPharmacy Online Doctor is an online healthcare platform operated by Expert Health Limited (part of Pharmacy2U Group) offering confidential online doctor consultations and prescription treatments. The service provides NHS-experienced clinicians who review patient consultations and prescribe treatments across multiple health categories. The core offering is organized into distinct service areas: Weight Loss (GLP-1 injectables including Mounjaro and Wegovy, oral medications, nutrition coaching), Sexual Health (STI testing, contraception, erectile dysfunction, premature ejaculation, HPV vaccine), Men's Health (hair loss treatments including Finasteride and Propecia), Women's Health (cystitis/UTI, period delay, facial hair removal), General Health (blood tests, migraine, acne, asthma, allergies, smoking cessation), and Travel Health (jet lag, antimalarials, COVID-19 tests). Erectile dysfunction treatments represent a significant portion of services, offering multiple PDE-5 inhibitors including branded medications (Viagra, Cialis, Levitra, Spedra, Vitaros) and generic equivalents (Sildenafil, Tadalafil, Vardenafil), plus innovative options like Hezkue sildenafil spray. Additional services include subscription plans for ongoing treatments, next-day and standard delivery options, ParcelShop collection from 7,000+ locations, and discreet packaging. All services require online consultation with clinicians registered with GMC or GPhC.

Differentiator

Problem solved

Functional benefit

Products and services

• Weight Loss Treatments (Injections & Tablets) Comprehensive weight management program offering injectable GLP-1 treatments (Mounjaro, Wegovy), oral medications (Orlistat, Xenical) and nutrition coaching for adults with BMI 30+ in the UK.
• Mounjaro (Tirzepatide) GLP-1 injectable tirzepatide for weight management, dispensed following online consultation and shipped via cold-chain logistics maintaining 2-8°C for up to 48 hours; once opened can be kept at room temperature (up to 30°C) for up to 30 days.
• Wegovy (Semaglutide) GLP-1 injectable semaglutide for weight management with cold-chain delivery (2-8°C); once opened can be kept at room temperature (up to 30°C) for up to 42 days. Available as both injections and tablets.
• Erectile Dysfunction (ED) Treatments Comprehensive erectile dysfunction treatment service offering multiple PDE-5 inhibitors including branded and generic medications: Viagra, Sildenafil, Cialis, Tadalafil, Levitra, Vardenafil, Spedra, Vitaros cream, and Hezkue sildenafil spray, with optional subscription plans for regular treatment.
• Contraception & Birth Control Pills Oral contraceptive medications prescribed following online consultation with next-day and standard delivery options.
• Morning After Pill Emergency contraception medication available following consultation with next-day delivery for orders approved before 4pm Monday to Friday.
• STI Test Kits Postal sexual health testing service covering multiple STIs, with samples returned for laboratory analysis and results reviewed by clinicians.
• Hair Loss Treatments Male and female hair loss treatments including Finasteride, Propecia, and Regaine, with subscription plans available for ongoing treatment.
• Cystitis & UTI Treatment Prescription treatment for urinary tract infections and cystitis, with next-day delivery available for orders approved before 3pm Saturday and Sunday.
• Home Blood Tests Postal blood testing services including general health blood tests, men's health blood tests, and women's hormones blood tests, with samples analysed in laboratory and results reviewed by clinicians.
• Premature Ejaculation Treatments Treatment options for premature ejaculation to help men last longer during sexual activity, prescribed following online consultation.
• HPV Vaccine Vaccination service providing protection against Human Papillomavirus (HPV) following online clinical assessment.
• Period Delay Tablets Prescription medication to temporarily delay menstrual periods for travel or other purposes.
• Female Facial Hair Removal Treatment Prescription treatment options for unwanted facial hair in women, prescribed following online consultation.
• Migraine Tablets Prescription migraine medication treatments reviewed by clinicians following online consultation.
• Acne Treatments Prescription acne treatments prescribed following online consultation.
• Asthma Treatments Asthma medication management and treatments available through online consultation.
• Allergy and Hay Fever Treatments Prescription allergy and hay fever medication treatments available following online consultation.
• Stop Smoking Aids Smoking cessation medications and support for quitting smoking, prescribed following online consultation.
• Jet Lag Tablets Prescription medication to help prevent and treat jet lag symptoms for travelers, prescribed following online consultation.
• Anti-malaria Tablets Antimalarial medications prescribed for travel to malaria-endemic regions, following online consultation.
• COVID-19 Test Kits At-home coronavirus testing kits with results reviewed by clinicians.
• Occupational Health Services Vaccinations and health tests supporting workplace occupational health requirements.
• Subscription Plans (ED and Hair Loss) Recurring subscription plans via Continuous Payment Authority for ongoing ED and hair loss treatments, with clinical reviews required every 6-12 months and cancellations permitted without fee (charged for already-dispatched treatments).
• Ireland Online Doctor Service Online doctor service for Republic of Ireland residents offering door delivery of prescriptions for weight-loss treatments, erectile dysfunction, contraception, and hair loss with 24-48 hour delivery and Saturday online consultations.

Quantifiable outcome

• Consultations reviewed within 4 hours
• +2 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Pharmacy2UcoreStrategic or Co-development PartnerParent company and operator of LloydsPharmacy Online Doctor. Expert Health Limited (EHL) trading as LloydsPharmacy Online Doctor is part of Pharmacy2U Group. Pharmacy2U Limited operates the lloydspharmacy.com website under licence and forms the Pharmacy2U Group alongside Expert Health Limited.
• Royal MailcoreTechnology or IntegrationPrimary delivery partner for medicines and goods. Handles next-day delivery and standard delivery. Temperature-controlled packaging for cold-chain medications (Mounjaro, Wegovy, Saxenda). Orders dispatched within one working day of clinician authorization.
• EvricoreTechnology or IntegrationSecondary delivery partner for certain treatments and ParcelShop collection network. 7,000+ collection points including Tesco Express, Post Office, and One Stop. Handles next-day and standard click-and-collect deliveries.
• Onfido LimitedcoreTechnology or IntegrationIdentity verification provider using automated decision-making to verify patient identity against public databases. Required for certain services as a legal requirement, performed once at first applicable order.
• StripecoreTechnology or IntegrationPayment processing gateway for all transactions. Collects transactional data and device information for fraud detection, loss prevention, authentication, and analytics.
• PartnerizeminorGTM or Marketing PartnerAffiliate marketing platform for tracking conversions and managing affiliate partnerships. Used for affiliate cashback offers on erectile dysfunction and hair loss subscription plans.
• Digital Clinical Excellence (DiCE)minorStrategic or Co-development PartnerUK network of online clinical service providers promoting digital clinical excellence. Forum for sharing best practices and improving patient experience in the digital healthcare sector.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• MedExpress: UK online clinic offering consultations and prescription medications across weight loss, ED, hair loss, and contraception, with home delivery — directly comparable asynchronous consult-and-deliver model serving similar patient segments.
• Simple Online Pharmacy: A UK-registered online pharmacy offering online doctor consultations and prescription treatments (weight loss, ED, hair loss, general health) with home delivery — same dispensing-plus-telehealth combination as Lloyds Online Doctor.
• Zava: A UK/European digital health platform providing remote consultations and prescriptions across weight loss, ED, contraception, STI testing, and general conditions, operating without owned retail pharmacy network but with matching telehealth patient experience.
• Superdrug Online Doctor: A UK pharmacy-chain-affiliated online doctor service offering asynchronous consultations and prescription delivery across weight loss, ED, contraception, and general health categories — directly comparable to Lloyds Online Doctor in model (consult + e-prescribe + post) and category mix.
• Livi: A European digital GP service offering video and asynchronous NHS/private consultations with prescription delivery and electronic prescribing — directly comparable virtual-physician model for UK patients.
• Boots Online Doctor: Boots' digital telehealth arm providing confidential online consultations and prescriptions across sexual health, ED, hair loss, weight management, and general health — a near-identical offering profile to Lloyds, also backed by a UK high-street pharmacy brand.
• Asda Online Doctor: Online doctor service operated in association with a UK supermarket/pharmacy brand offering confidential consultations and prescriptions across weight loss, sexual health, ED, and general health — same pharmacy-anchored telehealth model.

Emerging players

• Numan: A UK digital health brand concentrated on men's health (ED, hair loss, testosterone, weight management) with subscription-led model — overlapping core categories but narrower focus on men compared with Lloyds' general online doctor breadth.
• The GP Service: A UK private online GP provider offering remote consultations, prescriptions, and referrals — overlapping telehealth-and-prescription capabilities for UK patients though smaller scale than Lloyds Online Doctor.

Broad incumbents

• Pharmacy2U: UK online pharmacy and parent of Lloyds Online Doctor, providing NHS repeat prescription dispensing, online doctor consultations, and broader pharmacy services — shared patient base and infrastructure but broader scope than the Online Doctor unit.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/lloydspharmacy
• Facebookfacebook.com/lloydspharmacy
• Instagraminstagram.com/LloydsPharmacyOnlineDR
• TikToktiktok.com/@lloydspharmacyonlinedr
• LinkedInlinkedin.com/company/lloydspharmacy

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lloyds Online Doctor