SipPulse
- Company typePrivate
- Founded2002
- HeadquartersFlorianópolis, Brazil
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
SipPulse firmographics
Firmographics- Name
- SipPulse
- Legal name
- SipPulse Soluções em Telecomunicações Ltda.
- Website
- https://sippulse.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
SipPulse industry classification
Industry- Product category
- Telecommunications Software (VoIP Infrastructure)
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Virtualized IMS & VoIP Core (vIMS) (HDAFANAE)
- akta.pro secondary industries
- VoIP Access & ITSP Services (HDAIAHAD), Voice Calling (VoIP) Apps (BPAMACAC), Billing, Payments & Subscription Management (MPAHAJAC), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
Keywords
Where SipPulse is headquartered
LocationHeadquarters
- HQ city
- Florianópolis
- HQ country
- Brazil
- HQ region
- Latin America
Offices2 records
Markets served
SipPulse business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Licensing - On-Premise: Perpetual or monthly license for on-premise installation of SoftSwitch and SBC in customer datacenter. License based on channels/capacity (CAPS). Infrastructure provided by customer (datacenter, AWS, Azure, Oracle TIER3).
- Software Subscription - Cloud: Monthly subscription for cloud-hosted deployment. Managed service with SipPulse handling infrastructure on AWS/Azure/Oracle TIER3. License monthly or indefinite.
- URA Cloud - Port/Month: Cloud URA (NIVA) subscription charged per simultaneous port per month.
- URA On-Premise - Port License: On-premise URA license sold per simultaneous port.
- SipPulse Essentials Package: Growth package for SCM operators with up to 20,000 accesses: SoftSwitch (SSW), BDO (Portability), unlimited users, fixed monthly price, included technical support. Limited to 5 CAPS and 300 simultaneous calls.
- SipPulse Wholesale Package: Wholesale package for high-volume operations: dedicated SoftSwitch, 50 CAPS capacity, no per-user charges, fixed price per capacity, differentiated wholesale pricing.
- Softphone White Label: Monthly subscription per operating system per brand for White Label softphone. Includes branding, app store publication, and maintenance.
- Softphone App (Free): Free SipPulse Softphone app for direct download. Revenue generated through ecosystem/customer acquisition rather than direct app sales.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essentials 5 CAPS - Growth package for SCM operators |
| Unit Pricing | Monthly | Wholesale 50 CAPS - High-volume wholesale operations |
| Subscription | Monthly | NIVA URA Cloud - Per port/month subscription |
| One time/ perpetual license | Multi-year contract | NIVA URA On-Premise - Per port license |
| Freemium | Monthly | Softphone App - Free download |
| Subscription | Monthly | Softphone White Label - Per OS per brand monthly |
| Hybrid | Monthly | Softphone Bundle - SoftSwitch/PBX discount |
| Subscription | Monthly | SoftSwitch On-Premise - Monthly or perpetual license |
| Subscription | Monthly | SoftSwitch Cloud - Managed hosted |
| Subscription | Monthly | SBC - Channel-based monthly subscription |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
SipPulse product offering
Product offeringCore offering
SipPulse develops and sells an integrated VoIP infrastructure software stack for Brazilian telecom operators and contact centers, centered on its flagship OpenSIPS-based SoftSwitch and including Session Border Controllers (SBC), Business Support Systems (BSS), a UCaaS/CCaaS workspace (BCW), an AI virtual assistant (NIVA URA), voice agents (SipPulse AI), a multi-platform softphone, and an ML-based call classifier. Products are sold as cloud subscriptions or on-premise licenses (perpetual or monthly) and include native Brazilian regulatory compliance (Anatel, DETRAF, STIR/SHAKEN, BDO number portability) for STFC, SCM, and SMP operators.
Product overview
SipPulse is a Brazilian telecommunications software company founded in 2002, offering an integrated stack of products for telecom operators and contact centers in Brazil. The portfolio includes SoftSwitch (flagship VoIP softswitch), SBC (Session Border Controller in three variants), BCW (Business Communication Workspace for UCaaS/CCaaS), URA/NIVA (AI virtual assistant), SipPulse AI (voice agents with LLM), Softphone (cross-platform), BSS (billing and compliance), and CPA (call classifier). The products are designed to work together natively, sharing APIs and data, while also supporting integration with external CRM, ERP, BI platforms, Microsoft Teams, Zoom, Zapier, and N8N. The company serves 200+ operators with cloud and on-premise deployment options.
Differentiator
Problem solved
Functional benefit
Brands
- SipPulse AI: Assistente virtual com IA para contact centers, com classificação automática de chamadas e análise de sentimento.
Products and services
- SoftSwitch High-performance OpenSIPS-based VoIP softswitch platform for STFC operators, wholesale carriers, and contact centers. Supports SIP Proxy and B2BUA modes, pre/post-paid tariffing, automatic DETRAF generation, anti-fraud protection, codec transcoding, unlimited recording, and offline operation up to 7 days without database. Capacity up to 1000 CAPS with Class 4 (Transit) and Class 5 (Subscriber) functionality. Available as on-premise license (perpetual or monthly) or cloud subscription hosted on AWS/Azure/Oracle TIER3.
- SBC (Session Border Controller) Session Border Controller available in three variants: SBC-UNI (Contact Center user-to-network interface), SBC-NNI (STFC/Wholesale network-to-network interface), and SBC-NNI-CC (Contact Center interconnectivity). Supports STIR/SHAKEN, Zoom, Microsoft Teams, WebRTC with DTLS-SRTP, anti-fraud, DDoS protection, load balancing, topology hiding, and up to 4000 simultaneous calls per channel. Licensed on a per-channel basis as a monthly subscription with included management.
- BCW (Business Communication Workspace) UCaaS and CCaaS platform providing VoIP, video conferencing with screen sharing and recording, corporate chat, CRM integration, real-time analytics, mobile app (Android/iOS), WebRTC browser access, and multi-tenant architecture with multi-server queue clusters. Includes integrated Low Code/No Code URA and is targeted at corporate and government customer service (SAC) operations.
- URA (NIVA) AI-powered virtual assistant (NIVA) with end-to-end intelligence and block-based visual programming (Low Code/No Code). Features neural TTS, PT-BR speech recognition, TTS caching, load balancing, open APIs, Zapier/N8N/SMS/WhatsApp integrations, and handover to human agents via REFER/REDIRECT. Reduces human Tier 1 interactions by 60%+. Available as Cloud subscription (per simultaneous port per month) or On-Premise license (per port).
- SipPulse Softphone Professional softphone for operators supporting voice, video, and messaging across Android, iOS, Windows, macOS, Linux, WebRTC, and Chrome extension. Features HD voice (Opus, G.722, G.711), video (H.264, VP8), TLS+SRTP encryption, native push notifications (FCM/APNs, RFC 8599 compliant), and optional White Label branding. Free app available for direct download; White Label distributed as monthly subscription per OS per brand with SipPulse handling app store publication.
- SipPulse AI AI voice agent platform for contact centers that handles SIP/PSTN calls with STT (PT-BR), LLM-based intent recognition and decision-making, and neural TTS. Reduces human-attended cost from R$15 to R$0.60 per interaction, resolves 60% of Tier 1 calls autonomously, and delivers typical ROI in 90 days.
- BSS (Business Support System) Business Support System providing billing, CDR mediation, automatic DETRAF/DETRAT/CADUP generation, number portability management (BDO), and commercial operation control compliant with Anatel regulations. Integrated with SoftSwitch for real-time billing and tariff calculation.
- CPA (Classificador de Chamadas) Automatic call classifier using AI/ML with 99.9% accuracy. Detects call progress analysis (CPA) including voicemail detection before answer via Early Media ML, enabling contact centers to avoid wasted agent time on unanswered or voicemail calls.
Quantifiable outcome
- 200+ operators in production reducing costs, growing revenue, and passing Anatel audits
- +7 more outcomes
Companies that use SipPulse
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
SipPulse technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability10 records
Feature7 records
SipPulse partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Telecom Consultants (Partner Program)coreTelecom consultant partners assist companies in obtaining Anatel licenses and deploy SipPulse solutions. Partners earn commissions for each qualified referral. Consultants help with regulatory compliance and technical implementation.
- System Integrators (Partner Program)coreSystem integrator partners implement and customize SipPulse solutions for clients. Receive complete product training, official certification, technical training, and priority support. Revenue through project implementation and ongoing customization.
- Authorized Resellers (Partner Program)coreAuthorized resellers distribute SipPulse solutions with access to training, certification, and support. Earn commissions and recurring revenue for active partnerships. Transparent commission model for referrals and projects.
- Google Play and Apple App StoreminorApp distribution through Google Play (Android) and Apple App Store (iOS) for SipPulse Softphone and White Label products. Publication under SipPulse brand or client brand for White Label.
Scale indicators16 records
Recent moves7 records
Expansion highlights6 records
SipPulse competitors and assessment
Company assessmentDirect peers
- Khomp: Brazilian telecom equipment and VoIP gateway vendor serving operators and contact centers. Directly comparable as a domestic Brazil-headquartered provider of voice infrastructure with similar operator/contact-center customer base.
- 3CX: Global VoIP PBX and UCaaS vendor competing in the same softswitch/PBX category. Directly comparable for SMB and enterprise voice deployments, though lacking SipPulse's Anatel-specific regulatory depth.
- Sangoma Technologies: Global provider of VoIP infrastructure including FreePBX, SBCs, and SIP trunks. Comparable as a vertically integrated VoIP/SBC/PBX competitor with overlapping carrier and contact center use cases.
Broad incumbents
- Intelbras: Major Brazilian telecom and networking hardware/software vendor serving operators, enterprises, and SMBs. Comparable as a broad incumbent with overlapping PBX, VoIP, and contact center offerings for the Brazilian market.
- Genesys: Global CCaaS and customer experience platform leader. Overlaps with SipPulse's Contact Center, URA, and AI voice agent offerings at the high end of the Brazilian enterprise market.
- Twilio: Global CPaaS and contact center platform with programmable voice, AI, and SIP capabilities. Comparable as a large-scale provider competing for the same contact center and operator customers via cloud APIs.
- Five9: Cloud CCaaS provider serving enterprise contact centers globally. Comparable for inbound/outbound, AI, and analytics workloads that overlap with SipPulse's BCW/CCaaS and SipPulse AI modules.
- Talkdesk: Cloud CCaaS vendor with growing AI agent capabilities. Comparable in the Brazilian enterprise contact center segment where it competes for large customer service operations.
- Avaya: Global UCaaS and CCaaS incumbent with a large installed base among Brazilian enterprises and contact centers. Comparable in PABX/UCaaS and contact center workloads.
- Mitel: Global UCaaS and PBX vendor with significant enterprise footprint. Comparable in virtual PABX and unified communications deployments for large Brazilian corporate customers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
SipPulse social profiles
Digital presenceSipPulse compliance and trust
Trust signalCompliance1 record
SipPulse financial estimates
Financial estimateRevenue estimate
Valuation estimate
SipPulse leadership team
Management profileNumber of profiles
Profiles1 record
SipPulse funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SipPulse M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SipPulse
What does SipPulse do?
SipPulse develops and sells an integrated VoIP infrastructure software stack for Brazilian telecom operators and contact centers, centered on its flagship OpenSIPS-based SoftSwitch and including Session Border Controllers (SBC), Business Support Systems (BSS), a UCaaS/CCaaS workspace (BCW), an AI virtual assistant (NIVA URA), voice agents (SipPulse AI), a multi-platform softphone, and an ML-based call classifier. Products are sold as cloud subscriptions or on-premise licenses (perpetual or monthly) and include native Brazilian regulatory compliance (Anatel, DETRAF, STIR/SHAKEN, BDO number portability) for STFC, SCM, and SMP operators.
Is SipPulse a public or private company?
SipPulse is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SipPulse founded?
SipPulse was founded in 2002. It employs 1 to 10 people.
Where is SipPulse based?
SipPulse is headquartered in Florianópolis, Brazil, in the Latin America region.
How does SipPulse make money?
Eight revenue lines are on record. Software Licensing - On-Premise is the primary driver. The others are software Subscription - Cloud, URA Cloud - Port/Month, URA On-Premise - Port License, sipPulse Essentials Package, sipPulse Wholesale Package, softphone White Label and softphone App (Free).
Who are SipPulse's main competitors?
Direct peers on record are Khomp, 3CX and Sangoma Technologies. Broad incumbents are Intelbras, Genesys, Twilio, Five9, Talkdesk, Avaya and Mitel.
Does SipPulse have an API?
Yes. SipPulse products have REST APIs for integration with external systems such as CRM, ERP, and BI platforms. The SoftSwitch supports SIP Proxy and B2BUA with APIs for integration. The SBC supports both SOAP and REST APIs. The BCW provides RESTful APIs. The Softphone supports HTTP/HTTPS provisioning with XML configuration. The URA (NIVA) has open APIs for integration. All products are designed to integrate natively with each other and with external systems.
What industry is SipPulse in?
SipPulse's product category is Telecommunications Software (VoIP Infrastructure). Its primary akta.pro industry code is HDAFANAE, Virtualized IMS & VoIP Core (vIMS), with a secondary code of HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 5132 and its SIC code is 7385.