TAIRS

What TAIRS does

TAIRS is a privately held aviation management and tourism services company founded in 2014 by Attilio Perna, operating dual headquarters in New York and Sliema, Malta, with additional offices in Saronno/Milan, Mexico City, Abu Dhabi, and Dubai. The company's core offering is passenger disruption management for airlines — handling cancellations, delays, overbookings, missed connections, baggage delivery, meal vouchers, and 24/7 customer care — delivered to more than 20 airline partners including Lufthansa, American Airlines, Delta, United, JetBlue, Aeromexico, Air Canada, Swiss, and Austrian Airlines. Management claims this service delivers 10-12% airline cost savings in the first three years of engagement (rising to 13-20% thereafter) and a 60% reduction in overbooking complaints, with 65%+ passenger satisfaction in cancellation/connection management and 75-85% in overbooking management.

The operational backbone is two proprietary platforms: an Operational Platform for real-time passenger status monitoring, route optimization, and supplier coordination, and an Administrative Platform for invoice tracking/auditing, operational statistics, cost and revenue management, and executive reporting. Beyond aviation disruption, TAIRS operates a portfolio of tourism and event services — hotel reservations (80+ partner hotels per destination, 45,000+ rooms annually), ground transportation, tours and tickets, private jet charter, VIP meet-and-greet/lounge/baggage, golf packages in Mexico/USA/Dominican Republic/Italy, and corporate event/wedding/convention planning — delivered through a 51-100 employee organization.

The business model is primarily transaction-fee and professional-services based: airlines pay service fees for disruption management, hotels are booked through partner commission structures, and most consumer services (hotels, transportation, private jet, events) are quote-based. Pricing is publicly disclosed only for Italian airport transfers and Italian golf green fees, while enterprise and complex travel packages remain bespoke. Go-to-market is largely direct-to-consumer via multilingual web (six languages including English, Spanish, Italian, French, Arabic, Portuguese), WhatsApp, phone, and inbound quote forms, with a parallel B2B channel through airline and hotel partner referrals. No external funding rounds, M&A activity, regulatory actions, or management team disclosures beyond the founder have been recorded in the available data.

Name

TAIRS

Legal name

TAIRS

Website

https://tairsworldwide.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

TAIRS is a privately held Malta- and New York-based aviation management and tourism services company that delivers passenger disruption management for 20+ airlines and a diversified portfolio of tourism, VIP, private jet, and corporate event services across six global offices.

Ownership category

akta.pro rank

Product category

Aviation Passenger Disruption Management & Tourism Services

NAICS

Other Support Activities for Air Transportation (488190), Travel Agencies (56151), Tour Operators (561520)

SIC

Airports, Flying Fields & Airport Terminal Services (4581), Air Transportation, Nonscheduled (4522)

akta.pro primary industry

24/7 Traveler Support, Disruption Management & After-Hours Services (THAKAMAL)

akta.pro secondary industries

Corporate Trip Disruption Management & 24/7 Traveler Support Platforms (THALANAK), On-Trip Support, Rebooking & Disruption Management (HSACAKAN), Passenger Handling (Check-in, Boarding, Gate Services) (THABAIAD)

Keywords

• Aviation disruption management
• Passenger assistance services
• Tourism booking services
• Corporate event planning
• Airline support services

Headquarters

HQ city

Sliema

HQ country

Malta

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Aviation Disruption Management Services: Services for airlines to manage passenger disruptions including cancelled flights, delays, overbookings, and missed connections. Revenue generated through service fees charged to airline partners.
2. Tourism Services: Comprehensive tourism services including hotel bookings, transportation, tours, tickets, and reservations. Revenue from booking commissions and service fees.
3. Event Planning Services: Corporate events, weddings, golf tournaments, and conventions planning services. Revenue generated through event planning fees and package pricing.
4. Private Jet Booking: Private jet charter arrangement services for luxury travel.
5. VIP Services: Meet and greet, baggage delivery, VIP lounge access services for premium travelers.
6. Flight Ticketing: Flight ticket booking services to worldwide destinations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

TAIRS delivers specialized aviation disruption management services for airlines, including assistance to passengers affected by cancelled flights, delays, overbooking, and missed connections, covering customer care, meal vouchers, baggage delivery, and 24/7 multilingual support. Alongside this B2B core, the company sells tourism services (hotel reservations, tours, tickets, VIP and ground transportation), event planning (corporate events, weddings, golf tournaments), private jet bookings, flight ticketing, and golf packages to individual travelers and corporate clients worldwide through its website and partner network.

Product overview

TAIRS is a service company providing aviation management and tourism services. The offering consists of a core Aviation Management Service for handling passenger disruptions (cancelled flights, delays, overbooking, missed connections) supported by an Operational Platform for real-time monitoring and an Administrative Platform for invoicing and reporting. The portfolio extends to Tourism Services (tours, tickets, reservations, VIP services, customer care), Events Planning (golf tournaments, corporate events, weddings), Private Jet booking, Flight Tickets, Golf Packages, Hotel Reservations, and Ground Transportation services. The company operates through a network of corporate agreements with international airlines and hotel chains across strategic global locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Aviation Management Services Specialized assistance for passengers affected by flight disruptions including cancelled flights, delays, overbooking, and missed connections. Includes customer care, meal vouchers, baggage delivery, and re-accommodation services delivered to airline partners and their passengers.
• Tourism Services Wide selection of tourism services in destinations worldwide including tours, tickets and reservations, VIP services, and customer care assisting clients during their entire stay.
• Events Planning and Hosting Event planning and hosting services including golf tournaments, corporate events, conventions, and wedding packages with full coordination of venues, accommodation, and transportation.
• Private Jet Services Private jet booking services offering exclusive travel experiences for clients seeking luxury and comfort.
• VIP Airport Services Luxury airport services including meet and greet, baggage delivery, and VIP lounge access for premium travelers.
• Flight Tickets Flight ticket booking services offering competitive prices to destinations worldwide.
• Golf Packages Golf travel packages including accommodations, green fees, and transportation to golf courses in Mexico, USA, Dominican Republic, and Italy.
• Hotel Reservations Hotel booking services with access to over 80 partner hotels per destination covering client accommodation needs across served geographies.
• Transportation Services Ground transportation services including airport taxi transfers and private transportation in Italy, Mexico, and other destinations.

Quantifiable outcome

• 65%+ customer satisfaction rate for cancellation and connection lost management
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

39 partnerships are on record, tiered core and minor.

• LufthansacoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• American AirlinescoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Delta Air LinescoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• United AirlinescoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• JetBluecoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Swiss International Air LinescoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Austrian AirlinescoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Air CanadacoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Alaska AirlinescoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Air EuropacoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Spirit AirlinesminorChannel Partner/ Reseller/ DistributorLow-cost airline partner providing passenger disruption management services through TAIRS network.
• Frontier AirlinesminorChannel Partner/ Reseller/ DistributorLow-cost airline partner providing passenger disruption management services through TAIRS network.
• Sun Country AirlinesminorChannel Partner/ Reseller/ DistributorLow-cost airline partner providing passenger disruption management services through TAIRS network.
• TUI AirwayscoreChannel Partner/ Reseller/ DistributorCharter airline partner providing passenger disruption management services through TAIRS network.
• Air CaraibesminorChannel Partner/ Reseller/ DistributorRegional airline partner providing passenger disruption management services through TAIRS network.
• Aegean AirlinesminorChannel Partner/ Reseller/ DistributorRegional airline partner providing passenger disruption management services through TAIRS network.
• EgyptAirminorChannel Partner/ Reseller/ DistributorRegional airline partner providing passenger disruption management services through TAIRS network.
• Polish Airlines (LOT)minorChannel Partner/ Reseller/ DistributorRegional airline partner providing passenger disruption management services through TAIRS network.
• BelaviaminorChannel Partner/ Reseller/ DistributorRegional airline partner providing passenger disruption management services through TAIRS network.
• AeromexicocoreChannel Partner/ Reseller/ DistributorMajor international airline partner providing passenger disruption management services through TAIRS network.
• Marriott InternationalcoreChannel Partner/ Reseller/ DistributorMajor hotel chain partner providing accommodation services through TAIRS booking network.
• Hilton Hotels & ResortscoreChannel Partner/ Reseller/ DistributorMajor hotel chain partner providing accommodation services through TAIRS booking network.
• Sheraton HotelscoreChannel Partner/ Reseller/ DistributorMajor hotel chain partner providing accommodation services through TAIRS booking network.
• Best Western HotelscoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Crowne Plaza HotelscoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Holiday InncoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Four Seasons HotelscoreChannel Partner/ Reseller/ DistributorLuxury hotel partner providing accommodation services through TAIRS booking network.
• NovotelcoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• NH HotelscoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Ibis HotelscoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Renaissance HotelscoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Fiesta AmericanacoreChannel Partner/ Reseller/ DistributorRegional hotel chain partner (Mexico/Latin America) providing accommodation services through TAIRS booking network.
• Occidental HotelscoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Barcelo Hotel GroupcoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• City ExpresscoreChannel Partner/ Reseller/ DistributorRegional hotel chain partner (Mexico/Latin America) providing accommodation services through TAIRS booking network.
• Hampton by HiltoncoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• StarhotelscoreChannel Partner/ Reseller/ DistributorItalian hotel chain partner providing accommodation services through TAIRS booking network.
• Mercure HotelscoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.
• Fairfield by MarriottcoreChannel Partner/ Reseller/ DistributorHotel chain partner providing accommodation services through TAIRS booking network.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Viator: Global tours, activities, and experiences marketplace that aggregates tourism supply for travelers. Comparable to TAIRS on the tourism services side (tours, tickets, reservations, VIP experiences) where both serve inbound travelers with curated activity and tourism offerings.

Broad incumbents

• Menzies Aviation: Major global aviation services company providing passenger handling, lounge, and ground services to airlines and airports. Comparable to TAIRS on the airline passenger-services side, with Menzies operating as a broad incumbent across many airports worldwide.
• American Express Global Business Travel (Amex GBT): Large global corporate travel and expense platform with dedicated 24/7 traveler care and disruption support for enterprise clients. Comparable to TAIRS in the corporate travel + disruption support category; Amex GBT is a broad incumbent with deeper enterprise distribution.
• FCM Travel Solutions: Global corporate travel management brand under Flight Centre, providing booking, traveler support, and disruption management for multinational clients. Comparable to TAIRS on corporate traveler care and 24/7 support, with FCM operating as a broad incumbent with deeper technology stack.
• dnata: One of the world's largest airport ground-handling and travel services groups, providing passenger handling, disruption support, and hospitality services to airlines globally. Comparable because it competes with TAIRS for airline passenger-handling and rebooking contracts, but at much larger scale and across many more airports.
• CWT (Carlson Wagonlit Travel): Global corporate travel management company serving enterprise clients with booking, traveler support, and disruption management. Comparable to TAIRS in the corporate-travel-plus-24-7-support niche, but operating at substantially greater scale and with broader enterprise tooling.
• Swissport: Global leader in airport ground services and cargo handling, with passenger services including check-in, gate, and disruption/rebooking support for major airlines. Comparable to TAIRS because both serve airline passenger-care needs at airports; Swissport is a broad incumbent while TAIRS is a niche specialist focused on disruption management.
• BCD Travel: Global corporate travel management company offering booking, traveler care, and disruption support for enterprise clients. Comparable to TAIRS on the corporate-travel-plus-disruption axis, but with substantially larger enterprise client base and technology integration.

Emerging players

• TravelPerk: Modern corporate travel management platform serving SMB and mid-market with booking, traveler support, and disruption handling. Comparable to TAIRS on corporate traveler care and disruption services, but as a tech-first emerging player with significant venture backing.
• Navan (formerly TripActions): Tech-enabled corporate travel and expense platform with strong self-service booking and 24/7 traveler support, including disruption rebooking. Comparable to TAIRS as a modern competitor in the same disruption-management niche, but with venture-scale capital and a software-led model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@tairschannel5616
• Xx.com/tairsworldwide

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TAIRS