MEO

What MEO does

MEO is the largest telecommunications operator in Portugal, providing residential and business connectivity across fiber broadband, mobile 5G, and pay-TV, and extending into adjacent utility and digital services. Founded in 1994 and headquartered in Lisbon, MEO holds approximately 40% of Portugal's fixed broadband market in a three-player oligopoly alongside NOS and Vodafone Portugal, and benefits from near-universal national infrastructure (94% fiber coverage, 98.1% 5G coverage). Its core product portfolio is organized as a platform-plus-modules architecture: MEO Fibra, MEO TV, and MEO Móvel 5G anchor the offering, with add-on modules for security (MEO Segurança), electricity (MEO Eletricidade), and health (MEO Saúde), supplemented by interest-free equipment installments (MEO Parcelas) and the My MEO self-service app. Underlying technology includes fiber and 5G mobile networks, a Visual AI customer service layer built on TechSee's Sophie Live platform (over 110,000 visual support sessions annually across roughly 300 agents), standardized network APIs for fraud prevention targeting financial institutions, and a live QKD-enabled quantum-secure communications trial conducted with QTI and Telsy within the EQUO/EuroQCI consortium. The business model is predominantly subscription-recurring across telecom, security and electricity streams, augmented by hardware sales and tiered bundling, distributed through retail stores, the meo.pt web channel, the My MEO app, and direct enterprise API relationships. MEO is privately held, official sponsor of the Seleção Nacional, and led by CEO Ana Figueiredo with CTO José Pedro Nascimento.

Name

MEO

Legal name

MEO

Website

https://meo.pt

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

MEO is Portugal's largest telecommunications operator, providing residential and business fiber, mobile 5G, TV, security, electricity and health services to Portuguese consumers, and monetizing its network through fraud-prevention APIs for financial institutions.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wireless Telecommunications Carriers (except Satellite) (517112)

SIC

Telephone Communications (No Radiotelephone) (4813), Radiotelephone Communications (4812), Cable & Other Pay Television Services (4841)

akta.pro primary industry

Consumer Mobile Network Operators (Retail MNOs) (HDAIAAAA)

akta.pro secondary industries

Cable MSOs (Hybrid Fiber-Coax) (MPABAGAA), Managed Internet & Value-Added ISP Services (Managed Router/Wi-Fi, Security, Filtering) (HDAIADAJ)

Keywords

• Fiber broadband services
• Mobile 5G services
• Pay-TV packages
• Bundled telecom subscriptions
• Home security solutions

Headquarters

HQ city

Lisbon

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Marketing or Sales, Personnel

Revenue model

1. Telecommunications Services: Subscription-based telecommunications services including fiber internet, TV, 5G mobile plans, and bundled packages for residential customers in Portugal. Pricing aligned with inflation as noted in 2026 forecasts.
2. Equipment Sales: Sale of telecommunications equipment and hardware including smartphones, routers, and other devices. Equipment offered on interest-free installment payment plans.
3. Security Solutions: Home and digital security solutions offered as part of service bundles or standalone packages.
4. Electricity Services: Electricity service offerings bundled with telecommunications packages.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

MEO is Portugal's largest telecommunications operator, delivering bundled residential services including fiber-optic internet, pay-TV, and 5G mobile connectivity, supplemented by home security, electricity, and health service add-ons. The company also distributes standardized network APIs to financial institutions for fraud prevention and authentication, and operates a Visual AI-powered customer service platform supporting remote hardware troubleshooting.

Product overview

MEO is Portugal's largest telecommunications operator (approximately 40% market share) offering a unified platform-plus-modules service architecture. Core products include fiber internet (MEO Fibra), TV (MEO TV), and mobile 5G (MEO Móvel), supplemented by utility add-ons (electricity, health) and security solutions. Digital services include the My MEO mobile app for account management, while the Visual AI customer service (powered by TechSee) provides visual troubleshooting support via IVR. The operator also provides standardized fraud prevention network APIs targeting financial institutions.

Differentiator

Problem solved

Functional benefit

Products and services

• MEO Fibra (Fiber Packages) Fiber-optic internet service offering various bundled packages for residential customers in Portugal.
• MEO TV Television and streaming entertainment service offering multi-channel TV packages and content distribution for residential customers.
• MEO Móvel 5G (Mobile 5G) Fifth-generation mobile network service providing high-speed wireless connectivity to mobile device customers across Portugal.
• MEO Segurança (Security Solutions) Home and digital security solutions providing monitoring and protection services for residential customers.
• MEO Eletricidade (Electricity) Electricity utility service bundled within MEO's diversified utility and service offerings for residential customers.
• MEO Saúde (Health) Health-related services offered as part of MEO's diversified utility and service portfolio for residential customers.
• MEO Fraud Prevention Network APIs Standardized network APIs designed for financial institutions to strengthen application authentication and protect high-value digital transactions through real-time identity validation and SIM card change detection.

Quantifiable outcome

• 96.4% customer satisfaction rating with Visual AI customer service
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature3 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Questex StreamTV Europe EventminorGTM or Marketing Partner · 13 April 2026MEO is associated with the StreamTV Europe event in Lisbon positioning Portugal as a hub for streaming innovation, with participation from major streaming platforms, broadcasters, and technology companies.
• European QUANTUM ECOsystems (EQUO) / EuroQCI ConsortiumminorStrategic or Co-development Partner · 18 November 2024MEO participates in the European QUANTUM ECOsystems (EQUO) project under the EuroQCI consortium led by TIM Group, aiming to advance quantum-resistant cybersecurity solutions across telecommunications networks.
• TechSeecoreStrategic or Co-development Partner · 1 January 2023Strategic partnership with TechSee for Visual AI customer service solution using the Sophie Live platform. The program began in 2023 and supports over 110,000 visual support sessions annually across roughly 300 service agents. The solution achieved 96.4% customer satisfaction rating and won the 2026 Technology of the Year award.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Swisscom: Swisscom is the incumbent quad-play operator in Switzerland with fiber, mobile, TV and digital services. Comparable as a national telecom operator combining infrastructure dominance with bundled consumer services, though in a different geography.
• Sky Deutschland: Sky Deutschland is a pay-TV and bundled connectivity provider in Germany. Comparable as a pay-TV and content-led player operating alongside telecom incumbents in a similar European market structure where MEO also competes.

Direct peers

• NOS Comunicações: NOS is Portugal's #2 fixed broadband operator (~35% share) and a direct quad-play competitor to MEO, offering fiber, mobile, TV and bundled services to the same Portuguese consumer base. Operates the same network-architecture category as MEO.
• Vodafone Portugal: Vodafone Portugal is the third major mobile and fixed operator (~20% fixed broadband share), competing head-to-head with MEO across 5G, fiber, and TV. Same geographic focus and bundled service model.

Broad incumbents

• Vodafone Group: Vodafone Group is Vodafone Portugal's parent and a global telecom incumbent driving the GSMA Open Gateway network API initiative that MEO's fraud-prevention APIs align with. Comparable as a parent-scale telecom player pursuing the same network API B2B direction.
• Orange: Orange is a major European telco incumbent with integrated mobile, fixed and enterprise offerings. Comparable as a broader European carrier addressing the same enterprise network API / fraud prevention opportunity that MEO is now pursuing.
• Telefónica: Telefónica is a major European/Latin American telecom incumbent with bundled fiber, mobile, TV and enterprise services. Comparable in scale and product breadth to MEO, and a co-participant in the EuroQCI consortium MEO participates in.
• Deutsche Telekom / T-Mobile: Deutsche Telekom operates T-Mobile and fixed-line brands across Europe, including integrated quad-play offerings and network API initiatives. Comparable as a large European incumbent with bundled consumer telecom, 5G, and emerging platform plays similar to MEO's strategy.

Others

• Altice Portugal: Altice Portugal is MEO's parent operator (the corporate entity behind the MEO consumer brand). Relevant as the broader business of which MEO is the consumer brand, sharing infrastructure and enterprise operations.

Emerging players

• Digi Portugal: Digi (and the recently merged Nowo) is an emerging low-cost challenger in Portuguese fixed broadband (~3–4% share), pressuring MEO on price. Directly competes in the same fiber segment with a stripped-down, lower-priced offer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/meopt

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MEO