TechSee
TechSee is a Visual AI company that builds the Sophie AI Platform — a multimodal AI software layer combining computer vision, AR, and agentic AI — to help Fortune 500 enterprises in telecom, consumer electronics, home security, and smart home visually diagnose and resolve customer service issues via smartphone-based AI guidance.
- Company typePrivate
- Founded2015
- HeadquartersHerzliya, Israel
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What TechSee does
TechSee is a private Visual AI company founded in 2015 and headquartered in Herzliya, Israel, that builds multimodal AI software for enterprise customer service. The company's core platform, Sophie AI, combines computer vision, augmented reality, and agentic AI to enable enterprises and end customers to visually diagnose, troubleshoot, and resolve product and service issues through smartphone cameras, live video, and AI-guided visual flows. The product portfolio includes the underlying Sophie AI Platform, Sophie AI Agent (autonomous visual agent), Sophie Live (visual contact center and remote support), VRAi (field service visual AI), Connectivity Guru (Wi-Fi diagnostics), and Sophie Knowledge (knowledge management), forming an integrated end-to-end visual service offering.
The company primarily serves Fortune 500 enterprises across telecommunications (Vodafone, Verizon, MEO, Orange, BT, Altice, Sky), consumer electronics (Whirlpool), home security (ADT), smart home and home building (Lennar, Pulte), insurance (Hippo), and healthcare (Cochlear). Reported market penetration among Fortune 500 verticals ranges from 53% (telecom) to 66% (home security), and customer outcomes cited on company materials include >25% boost in first-time fix, >20% reduction in technician dispatch, >40% shorter handling time, >30-point NPS lift, and >70% self-service containment.
TechSee operates a SaaS business model with annual subscription billing and quote-based enterprise pricing, distributed through direct field sales to large enterprises (reinforced by a February 2026 SVP Sales North America appointment) and channel partnerships through major CCaaS, CRM, and billing platforms (NICE, Genesys, Salesforce, Oracle, Amazon Connect, Zendesk, CSG, Amdocs, Pega). The company has raised approximately $53.5 million in disclosed funding across rounds in 2017, 2018, and 2020 from investors including Salesforce Ventures, Scale Venture Partners, OurCrowd, TELUS Global Ventures, and Planven.
TechSee firmographics
Firmographics- Name
- TechSee
- Legal name
- TechSee
- Website
- https://techsee.me
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- TechSee is a Visual AI company that builds the Sophie AI Platform — a multimodal AI software layer combining computer vision, AR, and agentic AI — to help Fortune 500 enterprises in telecom, consumer electronics, home security, and smart home visually diagnose and resolve customer service issues via smartphone-based AI guidance.
- Ownership category
- akta.pro rank
TechSee industry classification
Industry- Product category
- Visual AI Customer Service Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
Keywords
Where TechSee is headquartered
LocationHeadquarters
- HQ city
- Herzliya
- HQ country
- Israel
- HQ region
- Middle East
Markets served
TechSee business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Visual AI Platform Subscription: TechSee operates primarily as a SaaS platform provider, offering its Visual AI technology through subscription-based licensing. The platform is sold to enterprises for deployment in contact centers, field service operations, and customer self-service applications. The company provides both platform access and professional implementation services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription pricing based on deployment scale |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
TechSee product offering
Product offeringCore offering
TechSee develops and sells a Visual Agentic AI software platform (Sophie AI) that enables enterprises to deliver visual customer service across self-service, contact center, and field service channels. Its multimodal AI technology analyzes images and video from a customer's smartphone camera to recognize products, diagnose issues, and guide users with augmented reality overlays, allowing agents, AI agents, and end customers to resolve problems remotely without dispatching a technician. The platform is sold as a SaaS subscription to enterprise customers such as telecom operators, consumer electronics manufacturers, home security providers, smart home companies, insurers, and BPOs.
Product overview
TechSee offers a unified Visual Agentic AI platform architecture centered on the Sophie AI Platform, which powers multiple integrated products and modules. The portfolio includes Sophie AI Agent (autonomous visual AI agent), Sophie Live (visual contact center/remote support), VRAi (visual AI capabilities), Connectivity Guru (Wi-Fi diagnostics), and Sophie Knowledge (knowledge management). These products work together to enable end-to-end visual customer service experiences across self-service, contact center, and field service channels, with the core platform providing the underlying multimodal AI capabilities that power all modules.
Differentiator
Problem solved
Functional benefit
Brands
- Sophie AI Platform: The world's leading Visual Agentic AI platform, leveraging visual, multimodal AI to simplify and scale great service experience.
- Sophie AI Agent
- Sophie Live
- VRAi
- Connectivity Guru
- Sophie Knowledge
Products and services
- Sophie AI Platform
- Sophie AI Agent
- Sophie Live
- VRAi
- Connectivity Guru
- Sophie Knowledge
Quantifiable outcome
- Reduce technician dispatches by >20%
- +11 more outcomes
Companies that use TechSee
Customer profileNamed customers14 records
Segments10 records
Ideal customer profiles2 records
TechSee technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability7 records
Feature7 records
TechSee partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- MEOcoreStrategic partnership with MEO (Portuguese telecom) deploying end-to-end Visual AI customer service journey embedding Visual AI into MEO's IVR flow. Solution achieved 96.4% CSAT, supports 110,000+ annual visual support sessions.
- Parks AssociatesminorJoint research partnership with Parks Associates on home connectivity and Wi-Fi quality issues, producing research on churn risk and customer satisfaction impact.
- NICEcoreExpanded partnership within the CCaaS ecosystem to integrate TechSee's visual AI capabilities into NICE's customer experience platform, enabling enterprise customers to access visual AI support features.
- GenesyscoreExpanded partnership within the CCaaS ecosystem integrating TechSee's visual AI platform with Genesys Cloud CX platform, expanding market reach for both companies.
- SalesforcecorePre-built integration between TechSee Visual AI platform and Salesforce CRM, enabling seamless visual support capabilities within Salesforce Service Cloud deployments.
- OraclecoreIntegration partnership enabling TechSee Visual AI capabilities within Oracle customer experience and service cloud solutions.
- Amazon ConnectcoreIntegration with AWS Amazon Connect contact center platform, allowing visual AI capabilities for Amazon Connect customers.
- ZendeskcorePre-built integration with Zendesk customer service platform, enabling visual support capabilities within Zendesk Service Suite and other Zendesk products.
- CapgeminiminorGlobal consulting firm partnership for implementation and deployment of TechSee Visual AI solutions for enterprise customers.
- McKinsey & CompanyminorStrategic consulting partnership for enterprise transformation engagements involving TechSee Visual AI technology.
- Amazon Web ServicescoreCloud infrastructure partnership leveraging AWS services for TechSee platform deployment and integration with AWS customer experience services.
Scale indicators18 records
Recent moves6 records
Expansion highlights5 records
TechSee competitors and assessment
Company assessmentDirect peers
- ASAPP: ASAPP builds AI-native customer experience software for large contact centers, combining generative AI, voice, and messaging automation. Directly comparable to TechSee as a competing AI platform selling into the same enterprise CX buyers (telecom, financial services, travel).
- Cresta: Cresta provides an AI agent assist and coaching platform for contact centers, with a focus on real-time guidance and generative AI for agents. Closely overlaps TechSee's Visual AI Assist and Sophie AI Agent in targeting enterprise CCaaS deployments.
- Observe.AI: Observe.AI is a conversation intelligence and agent coaching platform for contact centers, using AI to analyze voice and chat interactions. Comparable to TechSee as a venture-scale AI overlay selling into enterprise contact centers with similar ROI narratives.
- Quiq: Quiq provides AI-powered conversational CX across messaging channels (SMS, web chat, Apple Business Messages), serving enterprise CX teams. Overlaps TechSee's visual self-service and AI-guided customer journeys with similar enterprise sales motion.
- Cogito: Cogito delivers real-time AI coaching for contact center agents using voice and behavioral signals. Directly comparable to TechSee's Sophie Live / Visual AI Assist in helping agents resolve customer issues faster during live interactions.
Broad incumbents
- NICE: NICE is a leading CCaaS and WEM platform provider and a core TechSee integration partner. Comparable as both a partner and a broad incumbent whose suite could overlap with or absorb TechSee's visual AI capabilities over time.
- Genesys: Genesys Cloud CX is a leading enterprise CCaaS platform and a core TechSee partner. A broad incumbent with overlapping AI-for-customer-service ambitions that could compete with or distribute TechSee.
- Verint: Verint is a workforce engagement and customer engagement analytics vendor serving enterprise contact centers. Comparable as an incumbent in the same AI-for-CX category with broader portfolio reach than TechSee.
Emerging players
- Balto: Balto provides real-time AI guidance for contact center agents. Directly comparable to TechSee's visual agent assist in use case, but smaller and less multimodal, making it an emerging rather than direct peer.
- Maven AGI: Maven AGI builds autonomous AI agents for enterprise customer support using generative AI. Comparable as an emerging agentic-AI-for-CX competitor targeting similar enterprise customers, though still earlier-stage than TechSee.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TechSee social profiles
Digital presenceTechSee financial estimates
Financial estimateRevenue estimate
Valuation estimate
TechSee leadership team
Management profileNumber of profiles
Profiles9 records
TechSee funding detail
Funding detailFunding overview
Funding rounds4 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TechSee M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TechSee
What does TechSee do?
TechSee develops and sells a Visual Agentic AI software platform (Sophie AI) that enables enterprises to deliver visual customer service across self-service, contact center, and field service channels. Its multimodal AI technology analyzes images and video from a customer's smartphone camera to recognize products, diagnose issues, and guide users with augmented reality overlays, allowing agents, AI agents, and end customers to resolve problems remotely without dispatching a technician. The platform is sold as a SaaS subscription to enterprise customers such as telecom operators, consumer electronics manufacturers, home security providers, smart home companies, insurers, and BPOs.
Is TechSee a public or private company?
TechSee is a private company. It is classified as venture growth investor backed and is currently operating.
When was TechSee founded?
TechSee was founded in 2015. It employs 101 to 250 people.
Where is TechSee based?
TechSee is headquartered in Herzliya, Israel, in the Middle East region.
How does TechSee make money?
One revenue line is on record: visual AI Platform Subscription.
Who are TechSee's main competitors?
Direct peers on record are ASAPP, Cresta, Observe.AI, Quiq and Cogito. Broad incumbents are NICE, Genesys and Verint. Emerging players are Balto and Maven AGI.
Does TechSee have an API?
No public API is recorded for TechSee.
What industry is TechSee in?
TechSee's product category is Visual AI Customer Service Software. Its primary akta.pro industry code is EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 513210 and its SIC code is 7371.