Teleos
Teleos Systems Limited is a privately held UK software company founded in 1997 that provides a continuously developed, MySQL-based Veterinary Practice Management System to independent veterinary practices across the UK, Ireland, Norway, and South Africa.
- Company typePrivate
- Founded1997
- HeadquartersBirmingham, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Teleos does
Teleos Systems Limited is a privately held UK software company founded in 1997 by Jon Hewitt and Ed Robertson that develops and sells a Veterinary Practice Management System (PMS) to independent veterinary practices. The company positions itself as the largest independent (non-corporate) supplier of veterinary PMS in the UK and Ireland, with a stated installed base extending additionally into Norway and South Africa. Its head office and Support and Training Centre sit at Fort Dunlop in Birmingham, with a separate Sales and Administration office in St Neots; the firm employs approximately 22 staff across management, software support, development, SysOps, and administration functions.
The core product is a single, continuously developed MySQL-based practice management system that supports both cloud and local-server deployment with multi-site replication. It is architected around a channel-based workstation design (Reception, Consulting Room, Administration Office) and is delivered with a broad set of integrated modules as standard, including diary and rota management, clinical work entry, digital x-ray linkage, bi-directional in-house lab integration with Idexx, Axiom, Abaxis, and Scilvet, inventory control tied to major wholesalers, GDPR compliance tooling, an iPhone companion app, a KPI dashboard co-developed with consultant Brian Faulkner, a Clover/FiServ integrated POS terminal, and a 2022-launched T-VoIP integrated phone system. The platform is also a principal supporter of the SPVS Vet-XML consortium, embedding electronic insurance claims, lab connections, and microchip registration. The company explicitly markets Vet-XML, the Clover app, and other integrations at no additional license charge, with only terminal hardware rental payable to FiServ.
Teleos generates revenue through software licensing (offered as either outright purchase or rental/subscription), associated hardware sales (Dell systems, though clients may self-procure), and recurring support and training bundled into the software package. Its go-to-market is a consultative direct-sales motion offering no-obligation demonstrations to independent practices ranging from single-vet operations to large multi-site groups; the firm deliberately declines to serve corporate veterinary chains. Geographic focus is the UK and Republic of Ireland with opportunistic accounts in Norway and South Africa, and the product includes translation tables to support multiple languages. Marketing is primarily digital via the company website plus organic social channels (Facebook, Twitter, Instagram).
Teleos firmographics
Firmographics- Name
- Teleos
- Legal name
- Teleos Systems Limited
- Website
- https://teleosvet.co.uk
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Teleos Systems Limited is a privately held UK software company founded in 1997 that provides a continuously developed, MySQL-based Veterinary Practice Management System to independent veterinary practices across the UK, Ireland, Norway, and South Africa.
- Ownership category
- akta.pro rank
Teleos industry classification
Industry- Product category
- Veterinary Practice Management Software
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Veterinary Practice Management Software (PIMS/EMR, Scheduling, Billing) (HLAMAGAA)
- akta.pro secondary industry
- Veterinary Practice Management Systems (PIMS) (HLAMAMAA)
Keywords
Where Teleos is headquartered
LocationHeadquarters
- HQ city
- Birmingham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Teleos business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Software Licensing: Teleos Practice Management System offered via purchase or rental scheme options. Updates provided as part of the support package at no additional cost, with no need to purchase new versions.
- Hardware Sales: Sale of hardware equipment such as Dell systems. While they use high-quality equipment, they do not force clients to purchase from them and are happy to advise on specifications for self-procured equipment.
- Support Services: Support and training included as part of the software package. High ratio of support staff to clients with extensive knowledge of the program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Purchase or rental licensing models available |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Teleos product offering
Product offeringCore offering
Teleos Systems Limited develops and licenses a continuously updated Veterinary Practice Management System (PMS) for independent veterinary practices, offered via outright licence or rental subscription. The PMS runs on a MySQL database with cloud or local-server deployment and multi-site replication, and bundles diary management, clinical work entry, inventory control, billing, integrated Clover card payments, integrated T-VoIP phone system, lab equipment integration, electronic insurance claims via Vet-XML, a KPI Dashboard, and a companion iPhone mobile app, all delivered with bundled support and free updates.
Product overview
Teleos provides a single, unified Veterinary Practice Management System that has been continuously developed since 1997. The core product combines practice management functionality with integrated modules including the iPhone mobile app, KPI Dashboard for performance monitoring, Clover POS Terminal for integrated payments, and T-VoIP for integrated phone systems. The system features channel-based design for ease of use, with additional built-in capabilities such as diary management, clinical work entry, digital x-ray integration, laboratory equipment connectivity, inventory control, marketing tools, and GDPR compliance tools. All Vet-XML services (electronic insurance claims, lab connections, microchip registration) are included as standard. Teleos operates on a continuous delivery model where clients receive updates as part of their support package without purchasing new versions.
Differentiator
Problem solved
Functional benefit
Products and services
- Teleos Practice Management System Veterinary Practice Management System for independent veterinary practices, providing diary and rota management, clinical work entry, patient records, inventory control with wholesaler links, billing, electronic insurance claims via Vet-XML, lab equipment integration, KPI monitoring, GDPR compliance tools, multi-site MySQL replication, an iPhone mobile app, integrated Clover POS payments and integrated T-VoIP telephony, sold under licence or rental subscription with bundled updates and support.
- T-VoIP Integrated PBX Phone System Fully integrated VoIP PBX phone system embedded in the Teleos Practice Management System, providing client card pop-ups, click-to-call, and call recording stored within client records, launched in 2022 for veterinary practices using Teleos.
Quantifiable outcome
- Electronic insurance claims processing with no additional charges
- +2 more outcomes
Companies that use Teleos
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Teleos technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
Feature9 records
Teleos partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- VetEnvoycoreThird-party service provider integrated with Teleos for additional client communication and service management features.
- VetstoriacoreExternal service provider integrated with Teleos for client communication and appointment management.
- Agria Pet InsurancecorePartnership provides free initial insurance and access to client policy details directly within Teleos for seamless insurance processing.
- Clover POS (FiServ)coreIntegrated payment terminal solution providing point-of-sale functionality within Teleos. No additional charge for the app as it is integral to the system. FiServ handles terminal equipment rental and service fees.
- IdexxcoreLaboratory equipment manufacturer integrated with Teleos for bi-directional communication enabling test ordering and automatic result posting.
- AxiomcoreLaboratory equipment manufacturer integrated with Teleos for in-house lab testing and results synchronization.
- AbaxiscoreLaboratory equipment manufacturer integrated with Teleos for point-of-care diagnostics and lab result integration.
- ScilvetcoreLaboratory equipment manufacturer integrated with Teleos for veterinary diagnostic equipment connectivity.
- Vet-XML Consortium (SPVS)coreTeleos is a main supporter of the Vet-XML consortium set up by SPVS. Provides electronic insurance claims, lab connections, and microchip registration as standard features.
- Brian FaulknercoreLeading veterinary consultant who co-developed the Teleos KPI Dashboard with the company. Long-time user and known speaker on the veterinary lecture circuit.
- SAVSNETminorUniversity research project collaboration for veterinary surveillance and data sharing.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
Teleos competitors and assessment
Company assessmentDirect peers
- VetIT: UK-based independent supplier of veterinary practice management software serving independent practices; closest direct head-to-head competitor to Teleos in the UK independent veterinary segment.
- ezyVet: Cloud-based veterinary practice management system serving small animal and equine practices globally; a direct competitor to Teleos in UK/Ireland markets with a modern cloud-native architecture, now part of the IDEXX ecosystem.
- RoboVet: Veterinary practice management software owned by Covetrus (now part of Heska/Antech); competes with Teleos in UK practices with cloud and on-premise deployment options.
- Hippo Manager: Cloud-based veterinary practice management software serving companion animal practices with subscription pricing; comparable SaaS PIMS model targeting independent small animal hospitals.
- ImproMed Infinity: Veterinary practice management software for companion and mixed animal practices; comparable PIMS feature set including lab integration, inventory, and client communication.
Broad incumbents
- AVImark: Long-standing on-premise veterinary practice management system widely used in North American small animal clinics; comparable PIMS offering with similar workflows to Teleos including lab and imaging integration.
- IDEXX Cornerstone: Veterinary practice management software from global diagnostics leader IDEXX; broader portfolio offering that competes with Teleos across larger UK/Ireland corporate and independent practices with deep lab integration synergies.
Regional players
- Merlin Veterinary Software: UK-origin veterinary practice management software primarily serving UK and select European markets; comparable regional PIMS competitor with similar feature scope targeting independent practices.
- VetSpire (ALISvet): European veterinary practice management software serving UK and continental European clinics; comparable regional PIMS targeting independent veterinary practices with multi-language support.
Emerging players
- ProVet Cloud: Nordic-origin cloud veterinary practice management platform expanding across Europe; emerging competitor targeting similar independent and mid-sized practice customers in markets where Teleos also operates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key highlights7 records
Customer concentration
Teleos social profiles
Digital presenceTeleos compliance and trust
Trust signalCompliance1 record
Teleos financial estimates
Financial estimateRevenue estimate
Valuation estimate
Teleos leadership team
Management profileNumber of profiles
Profiles7 records
Teleos funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Teleos M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Teleos
What does Teleos do?
Teleos Systems Limited develops and licenses a continuously updated Veterinary Practice Management System (PMS) for independent veterinary practices, offered via outright licence or rental subscription. The PMS runs on a MySQL database with cloud or local-server deployment and multi-site replication, and bundles diary management, clinical work entry, inventory control, billing, integrated Clover card payments, integrated T-VoIP phone system, lab equipment integration, electronic insurance claims via Vet-XML, a KPI Dashboard, and a companion iPhone mobile app, all delivered with bundled support and free updates.
Is Teleos a public or private company?
Teleos is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Teleos founded?
Teleos was founded in 1997. It employs 11 to 50 people.
Where is Teleos based?
Teleos is headquartered in Birmingham, United Kingdom, in the Europe region.
How does Teleos make money?
Three revenue lines are on record. Software Licensing is the primary driver. The others are hardware Sales and support Services.
Who are Teleos's main competitors?
Direct peers on record are VetIT, ezyVet, RoboVet, Hippo Manager and ImproMed Infinity. Broad incumbents are AVImark and IDEXX Cornerstone. Regional players are Merlin Veterinary Software and VetSpire (ALISvet). ProVet Cloud is listed as an emerging player.
Does Teleos have an API?
No public API is recorded for Teleos.
What industry is Teleos in?
Teleos's product category is Veterinary Practice Management Software. Its primary akta.pro industry code is HLAMAGAA, Veterinary Practice Management Software (PIMS/EMR, Scheduling, Billing), with a secondary code of HLAMAMAA, Veterinary Practice Management Systems (PIMS). Its SIC code is 7373.