St. Margaret's Hospice Care
St Margaret's Hospice Care is an independent Somerset charity providing free specialist palliative and end-of-life care to adults across the county, operating from Taunton and Yeovil hubs with 95% of care delivered in patients' homes.
- Company typePrivate
- Founded1980
- HeadquartersTaunton, United Kingdom
- Headcount251–500
- GTM typeB2C
- OfferingServices
What St. Margaret's Hospice Care does
St Margaret's Hospice Care is an independent registered charity (Charity No. 279473, Company No. 01471345) founded in 1980 and the sole provider of free specialist palliative and end-of-life care for adults in Somerset, England, serving a population of approximately 520,000. It cares for around 2,745 end-of-life patients per year and 5,680 people in total including family members and carers, with 95% of care delivered in patients' homes via five community palliative care teams operating from hospice hubs in Taunton and Yeovil and outreach bases in Minehead, Bridgwater, South Petherton, and Glastonbury. Fixed-site services include a 12-bed Specialist In-Patient Unit in Taunton, two Sunflower Centre Day Hospices, outpatient therapy services (physiotherapy, occupational therapy, complementary therapy), a specialist Lymphoedema Service, a Radiotherapy Late Effects joint clinic with Musgrove Park Hospital, spiritual care, social work, and bereavement support including the Samsara programme for children and young people. A 24-hour nurse-led Advice Line and Central Referral Centre handle approximately 29,096 calls annually, supported by a web-based Healthcare Professional Referral Portal integrated with the SystmOne Electronic Health Record.
The hospice operates with approximately 350 paid staff and 980 volunteers, achieving a 4.9/5 patient satisfaction rating on the 'I want Great Care' scale. All services are provided free of charge to patients and families regardless of background. The operating model is community-funded: annual operating costs of £15 million are covered by £12 million in charitable donations, fundraising, and a diversified income mix including 31 charity shops, a weekly Prize Draw with rollover prizes up to £10,000, legacies in partnership with Octopus Legacy, fee-based education programmes (e.g., Communication in Palliative Care at £40/person), and capital-restricted government grants (£204,046 in 2024/25 and £611,916 in 2025/26). The hospice is governed by a Board of Trustees chaired by Tom Samuel and led by Interim CEO Joanna Hall, with a senior leadership team including Director of Finance David Slack, Clinical Director Clare Barton, and IT Director Nick Middleton. In 2025, the hospice launched a five-year strategic plan titled 'Time to Care – Now & Always' to mark its 45th anniversary and address sustainability challenges.
St. Margaret's Hospice Care firmographics
Firmographics- Name
- St. Margaret's Hospice Care
- Legal name
- St Margaret's Hospice Care
- Website
- https://st-margarets-hospice.org.uk
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- St Margaret's Hospice Care is an independent Somerset charity providing free specialist palliative and end-of-life care to adults across the county, operating from Taunton and Yeovil hubs with 95% of care delivered in patients' homes.
- Ownership category
- akta.pro rank
St. Margaret's Hospice Care industry classification
Industry- Product category
- Hospice and Palliative Care Services
- NAICS
- Home Health Care Services (62161), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Other Individual and Family Services (624190)
- SIC
- Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Health Services (8000)
- akta.pro primary industry
- Home Hospice (Routine Home Care) (HLADAHAA)
- akta.pro secondary industries
- Home Hospice Agencies (HLAFAEAC), Residential Hospice / Hospice House (Facility-Based) (HLADAHAC), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Palliative Care, Hospice & Serious Illness Support (BPAGACAK)
Keywords
Where St. Margaret's Hospice Care is headquartered
LocationHeadquarters
- HQ city
- Taunton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices7 records
Markets served
St. Margaret's Hospice Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Donations and Fundraising: The hospice relies heavily on charitable donations and fundraising activities from the local community. Approximately £12 million of the £15 million annual operating costs are raised through donations, fundraising events, and community support.
- Government Grants: Government grants for capital costs such as building improvements. Received £204,046 in 2024/25 and £611,916 in 2025/26.
- Retail Operations: 31 charity shops across Somerset selling donated clothing, furniture, books, homewares and other goods. Over 100 staff work in retail operations, generating income to support hospice care.
- Lottery and Prize Draws: Weekly Prize Draw with 28 prizes ranging from £10 to £1,000, with a Rollover prize up to £10,000.
- Legacies and Wills: Legacy giving programme where supporters can remember the hospice in their Will. Partnership with Octopus Legacy for free Will-writing services.
- Education and Training Fees: Fee-based education programmes for healthcare professionals, including Communication in Palliative Care (£40 per person) and Symptom Management in Palliative Care courses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Free hospice care for all patients |
Go-to-market motion2 records
Distribution channels8 records
Marketing channels8 records
St. Margaret's Hospice Care product offering
Product offeringCore offering
St Margaret's Hospice Care is a registered charity providing free specialist palliative and end-of-life care for adults in Somerset. It delivers clinical services including community nursing (95% of care delivered in patients' homes), a 12-bed inpatient unit, day hospices, therapy services, lymphoedema treatment, spiritual care, and bereavement support. The hospice supplements this with fee-based professional education programmes and generates revenue through 31 charity shops, fundraising, donations, and government grants.
Product overview
St Margaret's Hospice Care operates a multi-service hospice portfolio across Somerset, offering specialist palliative and end-of-life care free of charge. The core clinical services include: the 24-hour Advice Line for specialist guidance; Sunflower Centre Day Hospices in Taunton and Yeovil providing holistic day care; Therapy Services encompassing physiotherapy, occupational therapy, and complementary therapies; a 12-bed Specialist In-Patient Unit at Taunton for complex symptom management; Community Nursing Teams delivering 95% of care in patients' homes; the Lymphoedema Service for specialist swelling treatment; Spiritual Care and Bereavement Support including the Samsara children's bereavement programme; and Social Work services. Education & Learning Programmes provide professional training for healthcare workers. Fundraising mechanisms include 31 charity shops across Somerset, the Sponsor a Nurse monthly giving programme, Weekly Prize Draw, and Planning Ahead resources including Digital Legacy planning. All services operate from hospice hubs in Taunton and Yeovil with outreach teams across the county.
Differentiator
Problem solved
Functional benefit
Brands
- Samsara: Children and young people's bereavement service helping them after the death of their parent.
Products and services
- 24-hour Advice Line
Quantifiable outcome
- 4.9 out of 5 average patient satisfaction rating on the 'I want Great Care' scale
- +3 more outcomes
Companies that use St. Margaret's Hospice Care
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
St. Margaret's Hospice Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
St. Margaret's Hospice Care partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Musgrove Park Hospital - Radiotherapy Late Effects ServicecoreCollaborative partnership providing monthly joint clinics for managing late effects of radiotherapy. The Lymphoedema Specialist and Late Effects Consultant Radiographer undertake joint assessments and develop management plans for patients suffering with late effects following radiotherapy treatment.
- NHS EnglandcoreCollaboration with NHS England and Marie Curie to produce the Planning Ahead booklet, designed to help anyone start a conversation about the future and end-of-life planning.
- Octopus LegacyminorPartnership providing free Will-writing information events and tips for supporters, helping people remember the hospice in their Will.
- Marie CuriecoreCollaboration with NHS and Marie Curie to produce the Planning Ahead booklet for end-of-life planning guidance.
- Community Connect SomersetminorCare, health and wellbeing information and advice website for Somerset, referenced as a source of information and support for carers.
- Community Council for Somerset (CCS)minorSomerset-wide charity delivering personalised support services and the Somerset Carers Service contract alongside complimentary support services including Village & Community Agents.
- Carers UKminorNational support organisation for carers, referenced as a source of information and support for carers.
- Somerset Integrated Care System (ICS)coreCollaboration across health and social care within the Somerset Integrated Care System, working with GP practices, district nurses, community hospitals, and care homes to deliver coordinated patient care.
Scale indicators14 records
Recent moves7 records
Expansion highlights7 records
St. Margaret's Hospice Care competitors and assessment
Company assessmentDirect peers
- St Peter's Hospice: Bristol-based hospice providing specialist palliative and end-of-life care in the home, community, and inpatient settings. Highly comparable as a UK regional hospice of similar scale; Clinical Director Clare Barton was previously Deputy Director of Patient Care there.
- Dorothy House Hospice Care: Bath-based hospice serving a similar-size population in the South West, offering community nursing, inpatient care, day services, and bereavement support. Comparable in mission, scale (~£15m annual operations), and operating model.
- Weston Hospicecare: Charitable hospice serving North Somerset community with hospice-at-home, day hospice, and inpatient services. Directly comparable as a UK hospice charity operating free palliative care to a defined community catchment.
- Farleigh Hospice: Essex-based hospice providing specialist palliative care to a defined regional catchment. Directly comparable in operating model, charity retail footprint, and home-based care delivery approach.
- Compton Hospice: Wolverhampton-based hospice charity offering community, inpatient, day hospice, and bereavement services. Comparable mid-size UK hospice charity with similar fundraising model and free-of-charge service principle.
- Treetops Hospice: Derbyshire-based hospice providing Hospice at Home, day care, and bereavement support. Comparable in scale and as a regional UK hospice charity offering predominantly community-based care.
- Pilgrims Hospices: East Kent hospice charity operating three hospice sites with community, inpatient, and day hospice services. Comparable as a multi-site UK hospice charity in a defined regional catchment.
Broad incumbents
- Marie Curie UK: National hospice charity providing end-of-life care through community nursing and hospice services across the UK. St Margaret's has a documented partnership with Marie Curie on the 'Planning Ahead' booklet, indicating direct operational overlap.
- Sue Ryder: National UK charity providing palliative and hospice care alongside neurological care services. Comparable as a large-scale charitable hospice operator with similar reliance on community fundraising and volunteer networks.
Others
- Hospice UK: National membership body representing UK hospices, providing advocacy, training, and benchmarking. Connected to St Margaret's as peer industry association and reference resource within the palliative care sector.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
St. Margaret's Hospice Care social profiles
Digital presenceSt. Margaret's Hospice Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
St. Margaret's Hospice Care leadership team
Management profileNumber of profiles
Profiles20 records
St. Margaret's Hospice Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
St. Margaret's Hospice Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about St. Margaret's Hospice Care
What does St. Margaret's Hospice Care do?
St Margaret's Hospice Care is a registered charity providing free specialist palliative and end-of-life care for adults in Somerset. It delivers clinical services including community nursing (95% of care delivered in patients' homes), a 12-bed inpatient unit, day hospices, therapy services, lymphoedema treatment, spiritual care, and bereavement support. The hospice supplements this with fee-based professional education programmes and generates revenue through 31 charity shops, fundraising, donations, and government grants.
Is St. Margaret's Hospice Care a public or private company?
St. Margaret's Hospice Care is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was St. Margaret's Hospice Care founded?
St. Margaret's Hospice Care was founded in 1980. It employs 251 to 500 people.
Where is St. Margaret's Hospice Care based?
St. Margaret's Hospice Care is headquartered in Taunton, United Kingdom, in the Europe region.
How does St. Margaret's Hospice Care make money?
Six revenue lines are on record. Donations and Fundraising is the primary driver. The others are government Grants, retail Operations, lottery and Prize Draws, legacies and Wills and education and Training Fees.
Who are St. Margaret's Hospice Care's main competitors?
Direct peers on record are St Peter's Hospice, Dorothy House Hospice Care, Weston Hospicecare, Farleigh Hospice, Compton Hospice, Treetops Hospice and Pilgrims Hospices. Broad incumbents are Marie Curie UK and Sue Ryder. Hospice UK is listed as an others.
Does St. Margaret's Hospice Care have an API?
No public API is recorded for St. Margaret's Hospice Care.
What industry is St. Margaret's Hospice Care in?
St. Margaret's Hospice Care's product category is Hospice and Palliative Care Services. Its primary akta.pro industry code is HLADAHAA, Home Hospice (Routine Home Care), with a secondary code of HLAFAEAC, Home Hospice Agencies. Its NAICS code is 62161 and its SIC code is 8082.