What GREYHOUND Software does

GREYHOUND Software GmbH is a German software company founded in 2001 and headquartered in Melle, Germany (registered in Munich), operating as a subsidiary of JTL-Software-GmbH within the JTL-Group. The company provides a unified CRM and Document Management System (DMS) platform targeted primarily at German e-commerce businesses, consolidating customer communication (email, phone, fax, chat, marketplace messages), document processing, workflow automation, and AI-powered service automation into a single integrated solution. Its core product is GREYHOUND Basic (priced at 45 EUR/month per Concurrent User License plus 299 EUR one-time setup), augmented by add-on modules including AI Agents, AI Human Assist, E-Rechnung Processing, Texterkennung Pro (OCR), DeepL-powered translation, and an Automation Pack for chatbot creation. The platform serves over 800 customers, predominantly SMB-to-mid-market e-commerce merchants in the DACH region, with native integrations to 30+ ERP, shop, marketplace, and communication platforms (Shopify, Shopware, Magento, eBay, SAP, DATEV, JTL, Sage, 3CX).

The business model is subscription-based with multiple recurring revenue streams: software licenses via the CUL model, managed cloud hosting (39-699 EUR/month tiers via partner ecomDATA), monitored on-premise deployment (23 EUR/month), and modular add-ons (AI bundles, translation, mobile, e-invoice processing). Go-to-market combines product-led growth (14-day free trial via website) with sales-assisted enterprise consultations, partner network distribution, and direct sales for mid-market accounts. The company emphasizes full compliance with German regulations including DSGVO (GDPR), GoBD-compliant archiving, and the January 2025 mandatory E-invoice (ZUGFeRD/X-Rechnung) requirements as core differentiators. The company is jointly managed by Sebastian Evers and Ulrich Pöhner, operates with 11-50 employees, and has not raised any disclosed external funding, indicating either bootstrapped growth or full internal funding through the JTL-Group parent.

Name

GREYHOUND Software

Legal name

GREYHOUND Software GmbH

Website

https://greyhound-software.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

GREYHOUND Software provides a unified CRM and DMS platform for German e-commerce businesses, combining multi-channel customer communication, AI-powered service automation, document management, and 30+ ERP/shop integrations under a CUL subscription model. Part of the JTL-Group, serving 800+ DACH customers.

Ownership category

akta.pro rank

Product category

Customer Service and Document Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Marketing Automation & Campaign Management CRM (HDAEAFAB)

akta.pro secondary industries

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Customer service software
• Document management system
• E-commerce CRM
• Helpdesk automation
• E-invoicing software

Headquarters

HQ city

Melle

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licenses (CUL): GREYHOUND Basic licensing at 45 EUR/month per CUL (concurrent user license) plus 299 EUR one-time setup fee. Customers pay only for simultaneously logged-in users, not total named users.
2. Cloud Hosting: Managed cloud hosting packages through certified partners ranging from 39 EUR/month (Cloud S with 50GB) to 699 EUR/month (Hosting XXXL with 2000GB storage). Includes pre-installed software, automatic updates, and premium support.
3. Add-ons and Extensions: Various add-on modules including AI Agents + AI Human Assist (299 EUR/month), AI Human Assist alone (99 EUR/month), Translation function (5 EUR/CUL/month), Mobile apps (4 EUR/CUL/month), E-invoice processing packages (19-49 EUR/month), and numerous ERP/shop integrations (various pricing).
4. On-Premise/Supported Self-Hosting: Monitored self-hosted deployment option at 23 EUR/month for customers running GREYHOUND on their own hardware with remote monitoring and maintenance services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

GREYHOUND Software sells a unified CRM and Document Management System (DMS) platform that consolidates multi-channel customer communication (email, phone, fax, chat, marketplace messages), document processing, workflow automation, and AI-powered service automation into a single subscription-based product. The platform is targeted primarily at e-commerce businesses in the DACH region, with add-on modules for AI Agents, AI Human Assist, E-Rechnung processing, OCR, translation, and 30+ native integrations to ERP, shop, and marketplace systems. It is delivered via managed cloud hosting through partner ecomDATA or as a monitored on-premise deployment under a Concurrent User License (CUL) model.

Product overview

GREYHOUND Software offers a unified CRM and document management (DMS) platform that combines customer communication management with document processing. The core GREYHOUND platform serves as the foundation, with specialized modules including AI Agents and AI Human Assist for AI-powered customer service automation, the DMS module for document management and approval workflows, and E-Rechnung Processing for German B2B electronic invoicing compliance. Additional add-ons include the Automation Pack for chatbot creation, Texterkennung Pro for OCR, DeepL Translation for international support, and a comprehensive suite of GREYHOUND Connect integrations for ERP, marketplace, and communication systems. The platform is available via managed cloud hosting (GREYHOUND Hosting) or monitored on-premise deployment, with a bidirectional API for custom integrations. The company is part of the JTL-Group.

Differentiator

Problem solved

Functional benefit

Brands

• AI Agents: AI-powered automated response system for handling standard customer inquiries such as delivery status, returns, and payment questions.
• AI Human Assist
• AI Pack
• Documents (JTL-Archive)
• GREYHOUND Control Center
• GREYHOUND Basic

Products and services

• GREYHOUND (Core Platform)
• AI Agents
• AI Human Assist

Quantifiable outcome

• Up to 30% reduction in manual support tickets through AI Agent automation
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration32 records

AI capability7 records

Feature8 records

Partnerships

13 partnerships are on record, tiered core and flagship.

• JTL-Software-GmbHcoreStrategic or Co-development PartnerJTL-Software-GmbH is the parent company of GREYHOUND Software GmbH. Both companies are part of the JTL-Group. JTL provides ERP and e-commerce solutions while GREYHOUND focuses on CRM and document management. They share technology infrastructure including AI services, hosting, and applicant management.
• ecomDATAflagshipChannel Partner/ Reseller/ DistributorecomDATA is the primary certified cloud hosting partner for GREYHOUND, offering managed hosting packages from Cloud S to Hosting XXXL. They handle server infrastructure, maintenance, and premium support services for GREYHOUND customers in Germany.
• DATEVflagshipTechnology or IntegrationDATEV is a major German accounting software provider. GREYHOUND integrates with DATEV for seamless document transfer - approved documents can be automatically exported to DATEV for accounting processing.
• DeepLcoreTechnology or IntegrationDeepL provides the translation technology powering GREYHOUND's built-in translation function. Supports 17 European languages for automatic translation of messages, responses, and text modules.
• ShopifyflagshipTechnology or IntegrationShopify Connect is a native GREYHOUND add-on for integration with Shopify stores, enabling automatic synchronization of customer data and orders into GREYHOUND.
• ShopwareflagshipTechnology or IntegrationGREYHOUND Connect for Shopware provides native integration with Shopware e-commerce platform, allowing seamless data flow between shop and customer service.
• JTLflagshipTechnology or IntegrationJTL Connect is a native GREYHOUND add-on for integration with JTL-Wawi ERP system, enabling comprehensive e-commerce workflow automation for JTL customers.
• Magento (Adobe Commerce)coreTechnology or IntegrationGREYHOUND Connect for Magento provides native integration with Magento e-commerce platform for customer and order data synchronization.
• eBaycoreTechnology or IntegrationeBay Connect is a native GREYHOUND add-on for managing eBay customer communications, enabling marketplace messages to be handled within the unified GREYHOUND inbox.
• SAPcoreTechnology or IntegrationGREYHOUND offers SAP Business One Connect and SAP on HANA Connect integrations for enterprise customers requiring SAP ERP connectivity.
• AfterbuycoreTechnology or IntegrationAfterbuy Connect is a native GREYHOUND add-on for integration with Afterbuy multi-channel commerce platform, enabling order and customer data synchronization.
• PlentyONEcoreTechnology or IntegrationPlentyONE Connect integrates GREYHOUND with PlentyONE ERP/MES system for seamless e-commerce operations.
• SagecoreTechnology or IntegrationGREYHOUND Connect for Sage by iwm integrates with Sage ERP and accounting systems for enterprise customers.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Zendesk: Zendesk is a global customer service and CRM platform offering ticketing, multichannel inboxes, automation and AI agents. It directly competes with GREYHOUND's customer service CRM and AI Agents modules for e-commerce and mid-market customers.
• Freshworks (Freshdesk): Freshworks' Freshdesk product delivers multi-channel customer support, workflow automation, and Freddy AI for SMBs. Like GREYHOUND, it targets e-commerce and mid-market businesses with a unified inbox and AI-assisted agent productivity.
• Helpdesk (e.g., Helpdesk.com / LiveAgent-style SMB tools): Multichannel helpdesk vendors targeting SMB e-commerce with email/chat/ticket consolidation and AI assistance. They compete on similar use cases to GREYHOUND's Kundenservice module at the lower end of the market.
• Odoo: Odoo is an open-source all-in-one business suite combining CRM, document management, invoicing and e-commerce. Comparable to GREYHOUND's unified CRM+DMS positioning with strong appeal to European SMBs and similar modular pricing.
• DocuWare: DocuWare is a German-headquartered document management and workflow automation platform with cloud and on-premise options. It directly overlaps GREYHOUND's DMS module, e-invoicing workflows and GoBD-compliant archiving.
• d.velop: d.velop is a German ECM/DMS vendor offering document management, e-invoicing, and workflow automation with strong DACH presence and ERP integrations. Directly comparable to GREYHOUND's DMS and E-Rechnung modules for mid-market German companies.
• Pipedrive: Pipedrive is an SMB-focused CRM with pipeline management, automations and a partner ecosystem of integrations. While more sales-oriented than GREYHOUND's service focus, it competes for the same German-speaking SMB CRM budget.

Broad incumbents

• HubSpot: HubSpot offers the HubSpot CRM and Service Hub, a broad mid-market CRM and customer service suite. GREYHOUND uses HubSpot for its own marketing automation, underscoring HubSpot's breadth as a competing platform for SMB e-commerce customers.
• Salesforce (Service Cloud): Salesforce Service Cloud is the global enterprise standard for customer service CRM with case management, automation and Einstein AI. It is the dominant broader incumbent competing with GREYHOUND for upper mid-market and enterprise accounts in DACH.
• Zoho CRM / Zoho Desk: Zoho's suite spans CRM, Desk (customer service) and Zoho Invoice, targeting SMB and mid-market with integrated workflows. Competes with GREYHOUND on price-sensitive CRM and document workflows, including across European markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Team_GREYHOUND
• YouTubeyoutube.com/user/GREYHOUNDSOFTWARE
• Facebookfacebook.com/GREYHOUNDSOFTWARE
• LinkedInlinkedin.com/company/greyhoundsoftware
• Instagraminstagram.com/greyhoundsoftware
• TikToktiktok.com/@greyhoundsoftware

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GREYHOUND Software