CCMS

What CCMS does

CCMS (Covenant Case Management Services) is a North Carolina-based, privately held provider of case management and direct-care services for adults with Intellectual and Developmental Disabilities (IDD) and Traumatic Brain Injuries (TBI). Founded in 2010 by Paul Peters, who serves as CEO & Founder, the organization operates a CARF-accredited, NC DHHS-certified care model delivered through a 250+ person workforce (with some program pages referencing 300+ professionals). Services span 56 of North Carolina's 100 counties and include day programs, supported employment, residential and supported living, respite care, peer support, specialized therapy, community networking, and tailored care management delivered under nine branded sub-services (Dream Center, GracePause, HeartLink, UnityLink, ResourceGuide, Pathways, Thrive, Independence, and AbleHaven). The headquarters is in Albemarle, NC, with additional program locations in Matthews and Charlotte.

The company's revenue model is entirely Medicaid-funded under the NC Innovations Waiver and 1915(i) State Plan benefit. Services are authorized and reimbursed through four North Carolina Tailored Plan MCOs — Partners Health Management, Trillium Health Resources, Alliance Health, and Vaya Health — with intake flowing through MCO care coordinators, county DSS offices, families/caregivers, and self-referrals via an online intake form. No private-pay pricing is published and unit rates are not publicly disclosed. CCMS does not sell a software product; its technology footprint is limited to operational tooling including ReadySign (digital signature for intake forms) and Fluent (internal training/community portal), with HIPAA-compliant data handling referenced in its privacy policy.

Marketing and demand generation are content-led and education-focused, anchored on free downloadable guides (Post-18 Roadmap, Supported Employment Guide, Day Program Guide, Supported Living Guide, Independence Toolkit, 10 Purpose-Driven Activities), a resource library, an email newsletter, community events, and referral partnerships with MCOs and disability advocacy organizations. Competitive positioning rests on the regulatory credentials (CARF accreditation and NC DHHS certification), deep geographic embedding across 56 NC counties, and a founder-driven 'whole-person' (mind, body, spirit) care philosophy. CCMS was named a 'Best of 2026' provider by businessrate.com.

Name

CCMS

Legal name

Covenant Case Management Services

Website

https://covenanttoserve.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

CCMS is a CARF-accredited North Carolina-based case management and direct-care provider for adults with intellectual and developmental disabilities (IDD) and traumatic brain injuries (TBI), delivering Medicaid-funded services across 56 NC counties through nine branded service lines.

Ownership category

akta.pro rank

Product category

Disability Case Management Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Residential Intellectual and Developmental Disability Facilities (623210), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Specialty CCRCs (e.g., Memory-Care-Focused, Veteran-Focused) (HLADAEAK)

akta.pro secondary industry

Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD)

Keywords

• IDD case management
• Medicaid waiver services
• Supported employment services
• Respite care services
• Traumatic brain injury support

Headquarters

HQ city

Matthews

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Medicaid-Funded IDD Services: CCMS generates the majority of its revenue through Medicaid-funded home and community-based services (HCBS) delivered under the NC Innovations Waiver and 1915(i) State Plan benefit. Services include Community Living & Support (CLS), Supported Employment, Respite, Residential Supports, Day Programs, and Specialized Consultative Services. Revenue is driven by authorized service units billed against individual care plans managed through MCO partnerships.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

CCMS provides personalized case management and direct support services for adults with Intellectual and Developmental Disabilities (IDD) and Traumatic Brain Injuries (TBI) across 56 North Carolina counties. Services span day programs, supported living, supported employment, respite care, peer support, community networking, specialized therapies, and tailored care coordination. All services are delivered by a CARF-accredited, NC DHHS-certified team and primarily funded through the NC Innovations Waiver and 1915(i) Medicaid State Plan benefit via partnerships with NC Managed Care Organizations.

Product overview

CCMS operates as a comprehensive case management and service provider for individuals with Intellectual and Developmental Disabilities (IDD) and Traumatic Brain Injuries (TBI) across North Carolina. The organization offers a portfolio of interconnected service brands including Covenant Dream Center (day program), Covenant UnityLink (community networking), Covenant Thrive (specialized care and therapy), Covenant HeartLink (peer support services), Covenant Pathways (supported employment), Covenant ResourceGuide (tailored care management), and Covenant GracePause (respite care). Services are delivered through a CARF-accredited, NC DHHS-certified team and are primarily funded through NC Medicaid programs including the NC Innovations Waiver and 1915(i) services. The company does not offer a software product but rather provides direct service delivery across 56 North Carolina counties.

Differentiator

Problem solved

Functional benefit

Brands

• Dream Center: Day program offering structured activities, social interaction, and skill-building for adults with IDD. Operates in Albemarle and Matthews, NC.
• GracePause
• HeartLink
• UnityLink
• ResourceGuide
• Pathways
• Thrive
• Independence
• AbleHaven

Products and services

• Covenant Dream Center (Day Program) Structured day program offering social interaction, skill-building, and purposeful activities for adults with Intellectual and Developmental Disabilities (IDD). Operates in Albemarle and Matthews, NC.
• Covenant UnityLink (Community Networking) Person-centered community networking service that supports individuals with IDD in building meaningful connections, promoting disability inclusivity, and fostering independence within their communities.
• Covenant Thrive (Specialized Care & Therapy Services) Specialized care and therapy services including Positive Behavior Support Planning (PBSP), Board Certified Behavior Analyst (BCBA) services, occupational therapy, physical therapy, speech therapy, recreation therapy, dietary/nutrition support, and nursing services for individuals with IDD.
• Covenant HeartLink (Peer Support Services) Peer Support Services (PSS) led by North Carolina Certified Peer Support Specialists (NCCPSS) that help individuals with IDD or substance use challenges build confidence, independence, and meaningful connections through shared lived experience.
• Covenant Pathways (Supported Employment Services) Supported employment program providing job placement, training, and on-the-job coaching for individuals with IDD seeking competitive, integrated employment in their communities.
• Covenant ResourceGuide (Tailored Care Management) Tailored Care Management (TCM) providing coordinated support for individuals with complex health and behavioral needs, bringing clarity, connection, and compassion to families navigating the system.
• Covenant GracePause (Respite Care) Respite care services providing temporary, short-term relief for caregivers of adults with IDD, ensuring loved ones receive compassionate care while caregivers rest and recharge.
• Supported Living Programs Residential and supported living programs helping individuals with IDD live as independently as possible in their communities, including group homes and supported independent apartments.

Quantifiable outcome

• Serves individuals and families across 56 North Carolina counties
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core.

• Partners Health ManagementcoreChannel Partner/ Reseller/ DistributorPartners Health Management is one of the four NC Medicaid Tailored Plan MCOs with which CCMS contracts to deliver authorized IDD services. CCMS serves as an in-network provider for Partners Health Management members requiring IDD case management, CLS, employment services, and related supports.
• Trillium Health ResourcescoreChannel Partner/ Reseller/ DistributorTrillium Health Resources is a North Carolina MCO (Tailored Plan) providing Medicaid coverage for IDD services. CCMS is contracted as an in-network provider delivering community-based IDD supports and case management to Trillium members across eastern NC.
• Alliance HealthcoreChannel Partner/ Reseller/ DistributorAlliance Health is a North Carolina MCO operating as a Local Management Entity/Managed Care Organization (LME/MCO) for Medicaid beneficiaries with IDD and mental health needs. CCMS provides authorized services to Alliance Health members through this partnership.
• Vaya HealthcoreChannel Partner/ Reseller/ DistributorVaya Health is a North Carolina MCO that manages Medicaid behavioral health and IDD services. CCMS serves as an in-network provider for Vaya Health members, delivering IDD case management, community supports, and related services.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• RHA Health Services: RHA is a multi-state provider of IDD, behavioral health, and substance use services operating across the Southeast, including North Carolina. Like CCMS, it delivers HCBS waiver services, residential supports, and case management to Medicaid beneficiaries, with a comparable mix of MCO contracting and direct-care workforce model.
• Penn-Mar Human Services: Penn-Mar is a nonprofit provider of IDD services including residential, day, employment, and family-driven supports. It is comparable in mission orientation and service breadth, though operating across Pennsylvania and Maryland rather than the Southeast.
• Merakey: Merakey is a large nonprofit provider of behavioral health, IDD, and autism services across the eastern U.S., including North Carolina-adjacent states. It is comparable to CCMS in delivering waiver-funded residential, day, employment, and case management services to IDD populations.

Broad incumbents

• Sevita Health (formerly The MENTOR Network): Sevita is one of the largest U.S. providers of home- and community-based services for individuals with IDD, TBI, and behavioral health needs. Its NC operations directly overlap with CCMS in residential, day, and supported employment services, but at significantly greater national scale.
• BrightSpring Health Services: BrightSpring is a publicly traded diversified home and community-based health platform that includes IDD services (formerly ResCare). It competes with CCMS for MCO contracts and DSP labor across multiple states and operates at substantially greater scale with pharmacy and behavioral health adjacencies.
• Bayada Home Health Care: Bayada is a large national home-health and IDD services provider with North Carolina operations. While broader in scope (including adult and pediatric home health), it overlaps with CCMS in HCBS waiver delivery, supported living, and direct-care workforce models.
• Help at Home: Help at Home is one of the largest U.S. personal-care and HCBS providers serving Medicaid beneficiaries with IDD and aging populations. While broader in scope, it shares the same Medicaid-funded, direct-care workforce model that CCMS relies upon.
• Easterseals: Easterseals is a national disability services nonprofit with state affiliates delivering IDD, autism, and behavioral health services. Its NC affiliate overlaps with CCMS in case management, therapy, and supported employment service lines, though typically at greater geographic and service-line breadth.

Regional players

• The Arc of North Carolina: The Arc NC is a statewide nonprofit advocacy and service provider for individuals with IDD. It overlaps with CCMS in case management, residential supports, and employment services, and serves as both a potential collaborator and competitor for MCO referrals within North Carolina.
• LifeSkills (dba of Adanta Group): LifeSkills/Adanta provides IDD and behavioral health services across Kentucky and adjacent states through HCBS waivers and Medicaid managed care. Comparable in service mix and MCO contracting model, though operating in a different regional market than CCMS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CovenantCase
• Facebookfacebook.com/covenantcasemanagementservices
• LinkedInlinkedin.com/company/covenantcasemanagementservices

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCMS