What Infina Technologies does

Infina Technologies LLC is a Miami, Florida-based software consulting and value-added reseller founded in 2018. The company operates as the certified North American reseller of Q-nomy Inc.'s Q-Flow platform and SeePoint's interactive kiosk hardware, serving enterprise and institutional clients across six verticals: Education, Healthcare, Government, Financial Services, Transportation, and Energy.

The core product offering is the Q-Flow platform, which comprises four integrated modules — Q-Flow AM (appointment scheduling), Q-Flow QM (queue management), Q-Flow PM (back-office business process management), and Q-Flow IM (multi-channel interaction management) — augmented by Virtual Lobby and Video Call Manager features (the latter integrating with Microsoft Teams). The platform leverages rules engines for skill-based and priority-based routing, calendar capacity analysis, SLA monitoring, and automated customer communications. Complementing the software, Infina resells SeePoint self-service kiosk hardware across eleven models with customization options including antimicrobial coatings and privacy filters. Infina layers professional services on top — custom development, ETL and integration, application management, product training, IT consultancy, and 2nd/3rd tier support.

Infina generates revenue through three streams: subscription/recurring software resale (Q-Flow licenses), hardware sales (SeePoint kiosks), and professional services. The go-to-market is an enterprise field sales motion supported by direct demos (via an Outlook scheduling link) and a 800-number sales line, complemented by digital content marketing through the company website, a Resources page with case studies, and YouTube product videos. The company operates with 1-10 employees and discloses no funding, revenue, or ownership structure. Customer logos include Numerica Credit Union, Durham College, Georgia State University, Love's Travel Stops, Port of Seattle, Fulton County Clerk, Shoreline Community College, Puyallup Tribal Health Authority, and consulates of Colombia and China — signaling a mid-market enterprise focus with both federal and private domain exposure.

Name

Infina Technologies

Legal name

Infina Technologies LLC

Website

https://infinatechnologies.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Infina Technologies is a Miami-based authorized reseller of Q-nomy's Q-Flow omni-channel customer journey platform and SeePoint interactive kiosks, serving mid-market enterprise clients across education, healthcare, government, financial, transportation, and energy sectors in North America.

Ownership category

akta.pro rank

Product category

Customer Journey Management Software

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Testing, QA & Release/Deployment Enablement (BPAEAAAN)

akta.pro secondary industry

Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ)

Keywords

• Queue management software
• Appointment scheduling software
• Interactive kiosk solutions
• Customer journey management
• Digital transformation consulting

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Software Resale - Q-Flow Platform: Revenue generated from reselling Q-nomy's Q-Flow suite of products as an authorized reseller in North America. This includes the appointment scheduling, queue management, business process management, and interaction management modules.
2. Hardware Resale - SeePoint Kiosks: Revenue from reselling SeePoint interactive kiosk hardware solutions including various models (Apex, Avant, Benchmark, EK, Expanse, Portal, Landmark, Paragon, Stealth, Thinman, Windfall) with customization options.
3. Professional Services: Custom software development, ETL/integrations, application management, product knowledge training, IT consultancy, and 2nd/3rd tier support services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Infina Technologies is an authorized reseller and certified implementation partner of Q-nomy's Q-Flow omni-channel customer journey management platform and SeePoint interactive kiosk hardware in North America. The company distributes and deploys Q-Flow modules (Appointment, Queue, Process, and Interaction Management) along with SeePoint self-service kiosks for enterprise customers, supplemented by professional services including custom software development, ETL/integration, application management, training, IT consultancy, and tiered technical support.

Product overview

Infina Technologies is an authorized reseller of Q-nomy Inc., offering the Q-Flow platform as a complete solution for managing and optimizing omni-channel customer journeys. The platform consists of four integrated modules: Q-Flow AM (appointment scheduling via web and mobile), Q-Flow QM (in-store/in-branch customer flow and queue management), Q-Flow PM (back-office business process management), and Q-Flow IM (multi-channel customer interaction management). Additional features include Virtual Lobby for virtual queue management and Video Call Manager with Microsoft Teams integration. The company also resells SeePoint interactive kiosk hardware and provides complementary professional services including custom development, ETL/integrations, application management, training, IT consultancy, and tiered technical support. Infina Technologies serves industries including education, energy, transportation, government, healthcare, and financial services.

Differentiator

Problem solved

Functional benefit

Products and services

• Q-Flow Customer Journey Management Platform Enterprise omni-channel customer journey management platform comprising four integrated modules: Q-Flow AM (appointment scheduling via web/mobile with calendar capacity analysis and automated customer communications), Q-Flow QM (in-store/in-branch queue management with rules engine for skill-based and priority-based routing and equipment interfaces for kiosks, digital signage, and audio), Q-Flow PM (back-office business process management with workflow engine, skill-based task management, and SLA monitoring), and Q-Flow IM (multi-channel interaction management for email, web, and mobile messaging with automated and semi-automated communications). Deployed for enterprises across education, healthcare, government, financial, transportation, and energy sectors.
• SeePoint Interactive Kiosk Solutions Self-service kiosk hardware manufactured by SeePoint and resold by Infina Technologies, available in multiple models (Apex, Avant, Benchmark, EK, Expanse, Portal, Landmark, Paragon, Stealth, Thinman, Windfall). Features include small footprint, compact profile, seamless peripheral integration, antimicrobial coatings, privacy filters, and custom engineering options for enterprise self-service deployments.
• Custom Development Services Custom software development engagements tailored to client company and industry requirements, including recommendations on tools, technologies, and frameworks to meet organizational goals.
• ETL and Integration Services Application ecosystem integration services that connect enterprise applications and unify business and IT teams to extend functionality and improve customer experience delivery.
• Application Management Services Enterprise application support and maintenance services designed for highly distributed web-based applications with rising end-user expectations.
• Product Knowledge Training End-user training services using real organizational use case scenarios to ensure proper utilization of enterprise applications.
• IT Consultancy IT strategy consulting that aligns technology initiatives with organizational objectives, leveraging advanced technology expertise and industry best practices.
• 2nd/3rd Tier Technical Support Higher tier technical support providing root cause analysis and resolution when issues cannot be addressed at Tier 1, performed in compliance with SLA guidelines.

Quantifiable outcome

• More than 3,000 Q-Flow installations worldwide
• +3 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Q-nomy Inc.coreTechnology or IntegrationAuthorized reseller and certified partner of Q-nomy Inc. in North America. Infina Technologies specializes in helping clients fully leverage the Q-nomy product suite, with particular focus on Q-Flow, the flagship offering. Q-Flow is described as a complete platform for managing and optimizing omni-channel customer journeys, experiences, and supporting back-office processes. The partnership enables organizations to streamline processes, improve customer engagement, and drive operational efficiency.
• SeePoint KioskcoreChannel Partner/ Reseller/ DistributorCertified partner and authorized reseller of SeePoint interactive kiosk hardware solutions. SeePoint manufactures self-service kiosk solutions with exclusive design features, long-lasting materials, and seamless assembly methodologies. Infina resells a wide range of SeePoint models including Apex, Avant, Benchmark, EK, Expanse, Portal, Landmark, Paragon, Stealth, Thinman, and Windfall, with customization options such as antimicrobial coatings and privacy filters.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Tensator Group: Tensator supplies queue management solutions, virtual queueing, and customer flow optimization hardware and software for retail, banking, and airports. It overlaps directly with Infina's queue management and kiosk portfolio.
• Olea Kiosks: Olea Kiosks designs and manufactures self-service kiosk hardware for healthcare, retail, and government customers. It is a direct competitor to SeePoint in the hardware layer of Infina's offering.
• Meridian Kiosks: Meridian Kiosks is a self-service kiosk manufacturer serving banking, healthcare, government, and retail. It competes with SeePoint and frequently bundles its hardware with queue management software.
• Wavetec: Wavetec delivers queue management systems, digital signage, and self-service kiosks for banks, telecom operators, and government. It competes head-to-head with the combined Q-Flow + SeePoint offering.
• JRNI (formerly BookingBug): JRNI offers enterprise appointment scheduling, queue management, and customer engagement software for retail, banking, and telecom. Its product scope directly overlaps with Q-Flow AM and QM.
• Qmatic: Qmatic provides enterprise queue management, appointment scheduling, and customer journey analytics solutions to banks, retailers, and government agencies. It is one of the most direct competitors to the Q-Flow suite Infina resells.

Others

• Q-nomy Inc. Q-nomy is the underlying vendor of the Q-Flow platform that Infina resells. It is the primary supplier and strategic partner rather than a competitor, but its global product strategy directly determines Infina's roadmap and addressable features.

Emerging players

• Waitwhile: Waitwhile provides a cloud-based virtual queueing and appointment platform used by healthcare, government, and retail customers. It is an emerging direct competitor focused on the same virtual lobby / queue use case that Q-Flow Virtual Lobby addresses.
• Skiplino: Skiplino offers cloud-based queue management and appointment booking software for banks, healthcare, and government customers. It targets the same verticals as Infina with a competing SaaS product.

Broad incumbents

• Slalom: Slalom is a large IT and digital transformation consulting firm with a customer experience practice that often implements queue, scheduling, and customer journey solutions for the same enterprise buyers Infina targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/100063929225506
• LinkedInlinkedin.com/company/ipositive-technologies-s-a-s-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infina Technologies