Skiplino
Skiplino is a Bahrain-based cloud SaaS platform that provides queue management, appointment scheduling, and remote video service solutions to banks, hospitals, government offices, and retailers across 137 countries, delivered per-location on a subscription model.
- Company typePrivate
- Founded2018
- HeadquartersManama, Bahrain
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Skiplino does
Skiplino Technologies WLL is a Bahrain-headquartered SaaS company that operates a cloud-based queue management and appointment scheduling platform serving banks, hospitals, government offices, retailers, telecom operators, insurers, automotive service centers, and educational institutions across 137 countries. Founded in Bahrain in 2018 (per company materials), the company is led by CEO and founder Zaman AH. Zaman alongside co-founder and COO Alharith Alatawi and Chief Creative Officer Ricardo Gaspar. The platform reports serving 1,000+ customer brands and processing 74.2M+ cumulative tickets, with 800,000+ active users on its iOS and Android mobile applications.
The product is built on Microsoft Azure infrastructure with a 99.98% uptime SLA and is delivered as a unified suite of four core offerings — Queue Management System, Appointment Scheduling Software, Virtual Branch (remote video service), and Retail Queue Management — supported by a platform ecosystem including a centralized Portal admin dashboard, Branch App for staff tablets, Branch TV App for digital signage displays, and a customer-facing mobile app. Differentiated technical features include multi-branch centralized management, real-time analytics, automated SMS/WhatsApp/push notifications, REST API access with documented developer endpoints, and FHIR-based integrations with Epic, Cerner, and Allscripts EHR systems for the healthcare vertical. Security architecture includes AES-256 encryption, TLS in transit, role-based access control, SSO, mandatory MFA, audit logging, and HIPAA-ready deployment with BAA availability.
The business operates on a per-location subscription SaaS model priced at $99 per location per month on an annual basis (approximately $132 monthly equivalent), with Enterprise tier pricing handled via custom quote. Revenue is generated through three primary distribution channels: a self-serve product-led growth motion via a 7-day free trial on the website; an enterprise field sales motion targeting multi-branch banks, hospitals, and government agencies through 'Talk to us' / 'Get a demo' CTAs; and a formal channel partner/reseller program for regional implementations. The company has raised early-stage capital from Level Z (2015) and KFHC Ventures (2018, lead investor), with no publicly disclosed funding totals or valuation.
Skiplino firmographics
Firmographics- Name
- Skiplino
- Legal name
- Skiplino Technologies WLL
- Website
- https://skiplino.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Skiplino is a Bahrain-based cloud SaaS platform that provides queue management, appointment scheduling, and remote video service solutions to banks, hospitals, government offices, and retailers across 137 countries, delivered per-location on a subscription model.
- Ownership category
- akta.pro rank
Skiplino industry classification
Industry- Product category
- Queue Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- akta.pro primary industry
- Appointment Scheduling & Online Booking (HLACADAA)
Keywords
Where Skiplino is headquartered
LocationHeadquarters
- HQ city
- Manama
- HQ country
- Bahrain
- HQ region
- Middle East
Markets served
Skiplino business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (per location/site): Skiplino operates on a subscription SaaS model, charging per branch/location per month with tiered pricing plans. The company offers a 7-day free trial with no credit card required. Annual billing provides a discount (~25%) versus monthly billing. The platform is positioned as affordable for SMBs while serving enterprise multi-branch organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Professional / Retail Tier — $99 per location per month |
| Subscription | Monthly | Professional / Retail Tier — monthly billing (non-annual) |
| Subscription | Multi-year contract | Enterprise — quote-based pricing |
Go-to-market motion2 records
Distribution channels8 records
Marketing channels5 records
Skiplino product offering
Product offeringCore offering
Skiplino sells a cloud-based queue management and appointment scheduling platform that enables businesses to manage customer flow across physical and virtual service points. Its offering combines virtual queuing, online appointment booking, real-time multi-branch analytics, and a remote video service (Virtual Branch), deployed through web, mobile apps, tablet kiosks, and TV displays for industries such as banking, healthcare, government, retail, and telecommunications.
Product overview
Skiplino is a unified cloud-based queue management and appointment scheduling platform consisting of four core products: Queue Management System, Appointment Scheduling Software, Virtual Branch, and Retail Queue Management. These are supported by a platform ecosystem including the Portal admin dashboard, Branch App for tablets, Branch TV App for digital signage, Skiplino Mobile App for customers, and Online Booking functionality. The platform is built for banks, hospitals, government offices, and retailers across 137 countries, combining virtual queuing, appointment optimization, real-time analytics, and remote video service capabilities in a single integrated system.
Differentiator
Problem solved
Functional benefit
Brands
- Virtual Branch: Remote service and virtual queue capability enabling video appointment delivery and digital queuing for off-site customer service.
- Queue Management
- Appointments
- Retail Queue Management
- Portal
- Branch App
- Branch TV App
- Skiplytics
Products and services
- Queue Management System Cloud-based queue management solution for walk-in customers and remote check-ins, providing real-time queue visibility, ticket issuance, and virtual queuing capabilities to reduce wait times and eliminate physical line formation. Targeted at multi-branch organizations across banking, healthcare, government, and retail.
- Appointment Scheduling Software Online appointment booking platform enabling customers to schedule appointments 24/7, with automated SMS, WhatsApp, and push notification reminders that reduce missed appointments by up to 80%. Designed for service-based businesses managing appointments across multiple branches.
- Virtual Branch Remote service delivery platform enabling video appointments and digital queues, allowing customers to be served via secure video calling without physical presence and integrating session workflows, digital contracts, payment collection, and post-session satisfaction surveys.
- Retail Queue Management Specialized queue and appointment management solution for retail environments including department stores, supermarkets, museums, and luxury boutiques, providing personalized in-store experiences, faster service, and managed customer flow.
- Portal Admin Dashboard Centralized web-based control panel for managing branches, services, staff, and live queue data across multiple locations from a single dashboard with real-time analytics and reporting. Sold to multi-location enterprise operators as the operations console.
- Skiplino Mobile App Customer-facing mobile application for iOS and Android enabling remote queue joining, appointment booking, real-time queue position tracking, and SMS/WhatsApp/push notifications when the customer's turn approaches. Distributed via the Apple App Store and Google Play.
Quantifiable outcome
- 75% reduction in wait times
- +5 more outcomes
Companies that use Skiplino
Customer profileSegments8 records
Ideal customer profiles3 records
Skiplino technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature11 records
Skiplino partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Microsoft AzurecoreSkiplino's entire platform is hosted on Microsoft Azure infrastructure, leveraging Azure's secure, compliant, and globally distributed data center network. Azure provides the foundation for Skiplino's 99.98% uptime SLA, multi-AZ redundancy, and automated backup capabilities. This is a fundamental infrastructure partnership underpinning all Skiplino products.
- REST API Ecosystem (open API)coreSkiplino provides an open REST API enabling third-party systems — including CRM platforms, EHR/EMR systems, and proprietary business applications — to integrate queue management, appointment scheduling, and customer data into their existing workflows. The API supports bi-directional data flow, CRM synchronization, and real-time ticket management.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Skiplino competitors and assessment
Company assessmentDirect peers
- Qminder: Qminder provides cloud-based queue management for retail stores, clinics, banks, and government offices. It is a direct peer to Skiplino, sharing the unified queue and analytics platform model with SaaS delivery and a similar SMB-to-enterprise GTM.
- Booksy: Booksy is an appointment booking SaaS for beauty, wellness, and health service providers. While more verticalised, it overlaps with Skiplino's appointment scheduling product for clinics and salons and is a credible direct competitor in those sub-segments.
- Qmatic: Qmatic (now part of Acrelec) is one of the longest-established queue management and customer journey analytics providers, focused on banking, retail, and healthcare. It competes directly with Skiplino in enterprise multi-branch deployments and has deeper enterprise references and a longer sales track record.
- Setmore: Setmore is an online appointment scheduling app for service-based small businesses. It competes with Skiplino in the appointment scheduling product category, especially for clinics and salons, with overlapping online booking, reminders, and staff calendar features.
- Appointy: Appointy is a SaaS appointment scheduling platform serving wellness, fitness, and professional services. It overlaps with Skiplino's booking and reminders features and addresses a similar SMB customer base with self-serve onboarding.
- Waitwhile: Waitwhile is a virtual queue management and waitlist platform for businesses. It competes directly with Skiplino's core queue management offering, targeting similar SMB and enterprise use cases across healthcare, retail, and government with a SaaS delivery model.
- JRNI: JRNI is an appointment scheduling and customer engagement platform for retail banking and retail customers. It overlaps with Skiplino's appointment scheduling and retail queue management products, particularly in branch-based appointment booking for personalised service.
- SimplyBook.me: SimplyBook.me is a SaaS appointment booking platform serving clinics, salons, and service businesses. It competes with Skiplino's appointment scheduling offering, particularly among SMB customers seeking customisable booking pages with reminders and payments.
- Q-nomy / Qflow: Q-nomy's Qflow is an enterprise queue and appointment management platform with strong presence in banking, telecom, and government. It competes with Skiplino in regulated enterprise verticals and represents a longer-tenured peer with comparable multi-branch capabilities.
Broad incumbents
- Acuity Scheduling: Acuity Scheduling, now part of Squarespace, is a widely adopted online appointment scheduling product. It overlaps with Skiplino's appointment scheduling feature set for small and mid-market service businesses and represents a broader incumbent with consumer and SMB reach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Skiplino social profiles
Digital presenceSkiplino compliance and trust
Trust signalCompliance1 record
Skiplino financial estimates
Financial estimateRevenue estimate
Valuation estimate
Skiplino leadership team
Management profileNumber of profiles
Profiles3 records
Skiplino funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Skiplino M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Skiplino
What does Skiplino do?
Skiplino sells a cloud-based queue management and appointment scheduling platform that enables businesses to manage customer flow across physical and virtual service points. Its offering combines virtual queuing, online appointment booking, real-time multi-branch analytics, and a remote video service (Virtual Branch), deployed through web, mobile apps, tablet kiosks, and TV displays for industries such as banking, healthcare, government, retail, and telecommunications.
Is Skiplino a public or private company?
Skiplino is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Skiplino founded?
Skiplino was founded in 2018. It employs 11 to 50 people.
Where is Skiplino based?
Skiplino is headquartered in Manama, Bahrain, in the Middle East region.
How does Skiplino make money?
One revenue line is on record: saaS Subscription (per location/site).
Who are Skiplino's main competitors?
Direct peers on record are Qminder, Booksy, Qmatic, Setmore, Appointy, Waitwhile, JRNI, SimplyBook.me and Q-nomy / Qflow. Acuity Scheduling is listed as a broad incumbent.
Does Skiplino have an API?
Yes. Skiplino offers a public REST API that enables developers to integrate queue and appointment management into their digital ecosystem. The API supports real-time connectivity and automation for customer experiences across all channels. Authentication uses Bearer tokens. Available endpoints include ticket creation (POST /v1/tickets) with parameters for branchId, serviceId, and mode (appointment or walk-in). Developer documentation is at skiplino.com/ar/developers.
What industry is Skiplino in?
Skiplino's product category is Queue Management Software. Its primary akta.pro industry code is HLACADAA, Appointment Scheduling & Online Booking. Its NAICS code is 51821.