Gem Plumbing & Heating Services

What Gem Plumbing & Heating Services does

Gem Plumbing & Heating Services is a privately held, family-owned home services company founded in 1949 and headquartered at 1 Wellington Road in Lincoln, Rhode Island. It delivers HVAC, plumbing, electrical, and commercial mechanical services to residential and business customers across Rhode Island, Southeast Massachusetts, and Connecticut, supported by approximately 700 skilled employees and a fleet of about 500 service trucks deployed from five regional offices (Lincoln RI, Raynham MA, Harwich MA, Plymouth MA, and East Lyme CT).

The company's offering spans three licensed trades plus a commercial division. The HVAC line covers boilers, furnaces, heat pumps, oil-to-gas conversions, air conditioning, ductless mini-splits, and geothermal. Plumbing covers emergency repairs, drain cleaning, leak detection, water treatment, sewer lines, well systems, sump pumps, and water heaters, including tankless and electric variants. Electrical covers repairs, installations, generators (Generac), lighting, panels, smart home, EV charging, and whole-home surge protection. The commercial division serves hotels, restaurants, offices, schools, apartments, municipal buildings, healthcare facilities, manufacturing, and cannabis cultivation with mechanical, plumbing, electrical, fire protection, drain cleaning, and grease trap services. The company is a Carrier Factory Authorized Dealer, a Mass Save Heat Pump Installer Network member, and holds NATE, PHCC, ACCA, and BBB credentials.

Revenue is generated through four primary streams: on-demand residential service and repair (dispatch fees of $149 regular / $199 after-hours, plus labor and parts), equipment installation and replacement (HVAC, water heaters, generators, financed through Wells Fargo), recurring Home Comfort Club memberships starting at $49.99/month, and commercial services contracts. Operations run on the ServiceTitan platform for scheduling, dispatch, customer relationship management, and a customer portal. The business has grown both organically and through acquisitions of regional operators including Carmine's, GM Refrigeration, Rusty's, Victory, and Young Electrical Services.

Name

Gem Plumbing & Heating Services

Legal name

Gem Plumbing and Heating

Website

https://askgem.com

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

251–500 employees

Short description

Gem Plumbing & Heating Services is a family-owned home services company founded in 1949 that delivers HVAC, plumbing, electrical, and commercial mechanical services to residential and business customers across Rhode Island, Southeast Massachusetts, and Connecticut via 700 employees and 500 service trucks.

Ownership category

akta.pro rank

Product category

Residential & Commercial HVAC, Plumbing, and Electrical Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Faucet, Sink & Shower/Tub Installation & Repair (HSAOAAAE), Radiant Floor Heating Installation (HSAOAGAG), Hydronic/Baseboard Radiant Heating Service (HSAOACAE), Ice Dam Prevention & Roof/Gutter De-Icing Systems (Heat Cable Install/Maintenance) (HSAIAKAM), Sump Pump Discharge & Exterior Drainage Connections (HSAIAKAJ)

Keywords

• Residential HVAC services
• Plumbing repair services
• Electrical contracting services
• Commercial mechanical services
• Home maintenance memberships

Headquarters

HQ city

Lincoln

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Residential Service & Repair: On-demand service calls for HVAC, plumbing, and electrical repairs and maintenance. Revenue generated through service fees ($149 dispatch fee regular hours, $199 after-hours) plus labor and parts charges. Repeat business driven by membership program.
2. Equipment Installation & Replacement: Installation of HVAC systems, water heaters, generators, and other equipment. Revenue is one-time per project with financing options available. Mass Save rebates and federal tax incentives help drive conversions.
3. Home Comfort Club (Maintenance Plans): Recurring monthly membership ($49.99/mo starting) providing preventive maintenance, discounts, and priority service. Generates predictable recurring revenue and customer retention.
4. Commercial Services: Comprehensive commercial HVAC, plumbing, electrical, and mechanical services for businesses including hotels, restaurants, offices, schools, apartment complexes, municipal buildings, and healthcare facilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

GEM Plumbing & Heating Services delivers on-site HVAC, plumbing, and electrical repair, maintenance, and installation services to residential homeowners and commercial businesses across Rhode Island, Southeast Massachusetts, and Connecticut. Core revenue is generated through per-visit service fees, equipment installation projects (heating, cooling, water heaters, generators), and a recurring Home Comfort Club maintenance membership. The company operates 24/7 with 500 trucks and 700 technicians dispatched from five regional offices.

Product overview

Gem Plumbing & Heating Services is a home services company offering a comprehensive portfolio of HVAC, plumbing, and electrical services across residential and commercial segments in Rhode Island, Massachusetts, and Connecticut. The company operates as a single unified service provider rather than a platform-plus-modules architecture. The core offerings consist of HVAC Services (encompassing heating systems like boilers, furnaces, heat pumps, and radiant heating; air conditioning services; and specialty offerings like geothermal and ductless mini-split systems), Plumbing Services (including emergency repairs, drain cleaning, water treatment, and water heaters), Electrical Services (covering repairs, generators, smart home integration, and EV charging), and Commercial Services. The company supplements its core services with add-on offerings including Indoor Air Quality Solutions, Water Treatment Services, a Home Comfort Club membership program, and access to Mass Save rebate programs and financing options. Recent acquisitions of Victory HVAC & Plumbing, Rusty's HVAC & Plumbing, GM Refrigeration, and Carmines HVAC & Plumbing have expanded the company's service footprint.

Differentiator

Problem solved

Functional benefit

Products and services

• HVAC Services (Heating & Cooling) Comprehensive heating, ventilation, and air conditioning services including repair, maintenance, installation, and replacement for residential and commercial properties.
• Heating Systems Heating system services including boilers, furnaces, heat pumps, radiant heating systems, and oil-to-gas conversions.
• Air Conditioning Services Air conditioning repair, maintenance, installation, and replacement services including ductless mini-split systems.
• Plumbing Services Full-service plumbing including emergency repairs, drain cleaning, leak detection, water treatment, sewer lines, well systems, sump pumps, and water heaters.
• Electrical Services Electrical services including emergency repairs, generators, lighting, panels, smart home automation, EV charging installation, and whole-home surge protection.
• Commercial Services Commercial HVAC, plumbing, electrical, drain cleaning, fire protection, mechanical, and industrial services for businesses.
• Geothermal HVAC Services Geothermal heating and cooling system installation and services utilizing ground-source heat pump technology.
• Ductless Mini-Split Systems Ductless heating and cooling solutions for homes without traditional ductwork, including installation, maintenance, and repair.
• Generator Services Generator installation, maintenance, and repair services including Generac standby generators and portable generators.
• Water Treatment Services Water treatment including water softeners, water filtration systems, reverse osmosis, and water purifiers.
• Indoor Air Quality Solutions Air quality improvement services including air handlers, air exchangers, dehumidifiers, humidifiers, media air cleaners, UV air cleaners, and air purifiers.
• Smart Home Integration Smart home technology installation and integration including smart thermostats, smart lighting, and connected home systems.
• Home Comfort Club Membership Annual maintenance membership plan providing peace of mind with regular tune-ups, priority scheduling, and member discounts on services, starting at $49.99/month.

Quantifiable outcome

• 4.6-star average rating from 8,940 Google reviews
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• CarriercoreChannel Partner/ Reseller/ DistributorCarrier Residential Factory Authorized Dealer. GEM sells, installs, and services Carrier HVAC equipment as an authorized dealer.
• NATE (North American Technician Excellence)coreTechnology or IntegrationNATE-certified technicians. The company employs NATE-certified technicians ensuring quality installation and service for HVAC systems.
• Mass SavecoreChannel Partner/ Reseller/ DistributorMass Save Heat Pump Installer Network member. GEM participates in the Mass Save rebate program as an approved contractor for heat pump and energy efficiency installations in Massachusetts.
• National GridminorStrategic or Co-development PartnerUtility partner displayed in footer as part of energy efficiency and rebate program partnerships.
• GeneraccoreChannel Partner/ Reseller/ DistributorGenerac generator installation and service. GEM offers Generac generator installation, maintenance, and repair services.
• ServiceTitancoreTechnology or IntegrationField service management platform used for scheduling, dispatch, customer relationship management, and customer portal (askgem.myservicetitan.com).
• Wells FargominorOthersFinancing partner offering installment financing options for HVAC and home services. Subject to credit approval.
• UnitedHealthcare / UMR / HealthSCOPE BenefitsminorOthersHealth insurance provider for self-funded employer healthcare plans. Transparency in Coverage compliance.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Roto-Rooter: National plumbing and drain cleaning service franchise with strong emergency response positioning. Directly comparable to GEM's plumbing service line and dispatch-driven business model, though Roto-Rooter is a franchised brand with national scale versus GEM's regional multi-trade model.
• American Residential Services (ARS) / Rescue Rooter: PE-backed national residential HVAC, plumbing, and electrical services platform. Closest scale-comparable peer to GEM, operating a similar multi-trade home services model with strong technician density and dispatch infrastructure across multiple U.S. markets.
• Ben Franklin Plumbing: Neighborly-owned franchised residential plumbing brand with national footprint. Comparable to GEM in service scope (plumbing, drain cleaning, water heaters) and customer base, though operating via franchise model rather than GEM's corporate multi-trade structure.
• Mr. Rooter Plumbing: Neighborly-owned franchised plumbing and drain service brand. Directly comparable to GEM's plumbing service line and recurring maintenance offerings, operating on a similar model of dispatch-based residential service calls.

Broad incumbents

• HomeServe USA: Home repair and warranty provider that partners with utilities and municipalities to offer coverage for plumbing, electrical, and HVAC repairs. Comparable in building a recurring membership relationship with homeowners for repair services, though it operates a partner-network model rather than GEM's direct technician model.
• Trane Technologies: Global HVAC equipment manufacturer and service network operator. Comparable in the broader HVAC ecosystem where Trane dealers directly compete with multi-trade service providers like GEM for installation and service work.
• Authority Brands: PE-backed (Apax) multi-brand home services franchisor (Mr. Rooter, Ben Franklin Plumbing, Mister Sparky, The Grounds Guys, etc.). Closest multi-brand consolidator peer to GEM's roll-up strategy and multi-trade home services positioning.
• Carrier (Carrier Global): HVAC equipment OEM of which GEM is a Factory Authorized Dealer. Comparable as a major participant in the same HVAC value chain, but operates as equipment manufacturer rather than service provider; relevant for channel and equipment dynamics.
• ServiceMaster Brands (including American Home Shield and ServiceMaster Restore): Large diversified home services platform spanning restoration, cleaning, and home warranty. Comparable in end-customer base (residential homeowners) and recurring membership model, though broader in scope than GEM's HVAC/plumbing/electrical focus.

Emerging players

• Mister Sparky Electric: Neighborly-owned franchised residential electrical service brand with national presence. Comparable to GEM's electrical service line in scope and customer profile, though operating exclusively in electrical versus GEM's multi-trade offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@gemplumbingheatingcoolinga3957
• Facebookfacebook.com/GemOnTime
• LinkedInlinkedin.com/company/4984749/admin/page-posts/published
• Instagraminstagram.com/gemplumbing
• Xx.com/gemplumbing

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gem Plumbing & Heating Services