Eldercare Services
Eldercare Services is a privately held home care and care management agency founded in 1989 in Walnut Creek, California, delivering licensed care management, in-home caregivers, and dementia care to seniors and adults with special needs across five Bay Area counties.
- Company typePrivate
- Founded1989
- HeadquartersWalnut Creek, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Eldercare Services does
Eldercare Services is a privately held, woman-owned home care and care management agency founded in 1989 by Linda Fodrini-Johnson in Walnut Creek, California. The company delivers professional care management and in-home caregiver services to seniors and adults with special needs, disabilities, and mental health conditions across five Bay Area counties (Alameda, Contra Costa, San Francisco, North San Mateo, and South Solano). Service lines include Care Management & Family Coaching, In-Home Care (2-hour to 24/7 live-in), Alzheimer's & Dementia Solutions, Behavioral & Psychological Services, Care for All Ages, Senior Housing Choices referrals, and Family Education & Caregiver Support Groups.
The underlying operating model is human-delivered rather than technology-delivered: licensed and certified Aging Life Care Managers (CMC, MFT, MSW credentials) conduct assessments, design customized care plans, oversee caregivers, and provide family coaching, while screened, bonded, and insured caregivers deliver hourly in-home support. The company uses no public-facing software platform, no API, and no proprietary technology beyond its care management methodology. Core revenue streams are professional services billed on a usage basis — caregiver hours at under $30/hour and care management at over $100/hour — with long-term care insurance typically covering costs and Medicare explicitly excluded.
Go-to-market is hybrid: direct-to-consumer outreach via website, 24/7 phone, and free initial assessments; a professional referral network spanning physicians, attorneys, CPAs, financial advisors, social workers, and discharge planners; and community-led education through a Speakers Bureau, monthly caregiver support groups, quarterly family education classes, National Memory Screening Day events, and earned media in outlets including U.S. News & World Report, the New York Times, and the Wall Street Journal. The company holds Joint Commission Gold Seal of Approval accreditation (since 2013), is licensed by the California Department of Social Services (HCO# 74700039), and is a professional member of the Aging Life Care Association.
Eldercare Services firmographics
Firmographics- Name
- Eldercare Services
- Legal name
- Eldercare Services
- Website
- https://eldercareanswers.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Eldercare Services is a privately held home care and care management agency founded in 1989 in Walnut Creek, California, delivering licensed care management, in-home caregivers, and dementia care to seniors and adults with special needs across five Bay Area counties.
- Ownership category
- akta.pro rank
Eldercare Services industry classification
Industry- Product category
- Senior Home Care and Geriatric Care Management
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Home Health Care Services (8082), Services-Social Services (8300)
- akta.pro primary industry
- Chronic Care & Complex Care Management (HSABAIAD)
- akta.pro secondary industries
- Memory Care Respite (Short-Term) (HSABAEAD), Dementia & Alzheimer’s Respite Care (HSABAGAF), In-Home Dementia Care Services (Specialized Personal Care) (HLADACAI), Dementia Personal Care (ADLs) Support (HSABAEAB)
Keywords
Where Eldercare Services is headquartered
LocationHeadquarters
- HQ city
- Walnut Creek
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Eldercare Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- In-Home Caregiver Services: Hourly caregiver services ranging from 2 hours to 24/7 live-in care. Caregivers are screened, bonded, insured, and trained by the professional team.
- Care Management Services: Professional Care Management including assessment, care plan development, oversight and supervision of caregivers, family coaching, and advocacy services. Provided by licensed/certified Aging Life Care Managers.
- Family Coaching and Counseling: Individual therapy available at office or home, family coaching and education classes, support groups for adult children of aging parents.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | In-Home Caregiver Services |
| Usage-based | Pay-as-you-go | Care Management Services |
| Freemium | One time/ perpetual license | Free Initial Assessment |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Eldercare Services product offering
Product offeringCore offering
Eldercare Services provides professional geriatric care management and in-home caregiver services to seniors and adults with special needs throughout the Greater Bay Area from its Walnut Creek base. Offerings include personalized care planning, advocacy, and a wide range of specialized in-home care (dementia/Alzheimer's, Parkinson's, post-stroke, hospice, post-hospital recovery, companion, personal care, light housekeeping, medication management, mobility, transport, meals, and end-of-life support) delivered by credentialed, bonded, insured, and background-checked staff.
Product overview
Eldercare Services offers a comprehensive suite of home care and care management services primarily for seniors and adults with special needs in the Greater Bay Area. The core offering consists of Care Management & Family Coaching, In-Home Care, Alzheimer's & Dementia Care Solutions, Behavioral & Psychological Services, Care for All Ages, Family Education & Support Groups, and Senior Housing Choices referral services. These services are delivered through professional care managers and trained caregivers rather than software products. Founded in 1989, the company employs over 200 employees and is accredited by the Joint Commission.
Differentiator
Problem solved
Functional benefit
Products and services
- Geriatric Care Management Professional care management services by certified Aging Life Care Managers, including assessment, personalized care planning, advocacy, family consultation, medical and resource coordination, and ongoing supervision of care for seniors and adults with special needs in the Bay Area.
- In-Home Caregiver Services Hourly in-home personal care, companion care, medication reminders, transportation, meal preparation, light housekeeping, and mobility support delivered by caregivers who are certified, bonded, insured, and background-checked to seniors and adults with special needs at home.
- Dementia and Alzheimer's Care Specialized in-home care, supervision, and care management for clients with memory loss, dementia, or Alzheimer's disease, provided by caregivers trained in dementia care techniques.
- Parkinson's Care Disease-specific in-home care and supervision tailored to the safety, mobility, and daily living needs of clients with Parkinson's disease.
- Post-Stroke Care In-home support and rehabilitation assistance for clients recovering from stroke, focused on safety, mobility, and activities of daily living.
- Hospice and End-of-Life Care Comfort-focused in-home care and supportive services for clients at end of life, working in coordination with hospice providers and family.
- Post-Hospital Recovery Care Short- and longer-term in-home support to help seniors transition safely home after a hospital stay, with assistance to reduce readmission risk.
- Free In-Home Assessment No-cost in-home assessment by an Eldercare Services care professional to evaluate needs and recommend a care plan for prospective clients and families.
Quantifiable outcome
- Clients able to remain safely at home rather than moving to facilities
- +2 more outcomes
Companies that use Eldercare Services
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles3 records
Eldercare Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Eldercare Services partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered minor and core.
- TheKeyminorRelated senior care company under the same corporate umbrella. Eldercare Services refers inquiries to TheKey for additional East Bay Area services.
- Physicians and Medical ProfessionalscoreCare managers coordinate with physicians for medical questions, diagnoses, and health wellness issues. They arrange help for clients to arrive at appointments, advocate medical needs, and communicate with family members.
- Attorneys and Elder Law SpecialistscoreReferrals to quality Elder Law Specialists for Trust and LTC planning. Care managers assist with legal documents, conservatorships, and connect families with attorneys for complex legal matters.
- Financial Professionals (CPAs, Fiduciaries, Wealth Managers)corePartnership with financial professionals to address money-related concerns, bill review and payment systems, and research public entitlements to help offset care costs.
- Social Workers and Discharge PlannerscoreCollaboration with hospital discharge planners to implement discharge plans, transition patients comfortably into home, arrange follow-up appointments and prescriptions. Social workers provide counseling on family situations.
- Hospice ServicescoreCare managers coordinate and collaborate with Hospice Services to provide comprehensive end-of-life care options.
- HomeCare AssistancecoreReferral and content partnership. Caregivers are trained and services coordinated through HomeCare Assistance network. Joint marketing and shared resources for senior care services.
- SF Mayor's Expert Panel on Alzheimer's and Dementia CareminorLinda Fodrini-Johnson serves on this committee and the Dementia Services subcommittee, participating in policy development for dementia care in San Francisco.
- Diablo Respite CentercoreLinda Fodrini-Johnson created the country's first program for persons in early stages of memory loss while Chair of the Center's Steering Committee. This social day-care program is now a national model.
- John Muir Medical CenterminorLinda Fodrini-Johnson serves on the panel addressing the 'Crisis in Long-Term Care'.
- St. Vincent de PaulminorPartnered to help train welfare recipients to be caregivers for assisted-living facilities through the Welfare to Work program.
- Alzheimer's Foundation of AmericaminorEldercare Services professionals screen elder community members for possible dementias during annual National Memory Screening Day events.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
Eldercare Services competitors and assessment
Company assessmentDirect peers
- HomeCare Assistance: National in-home care franchise with overlapping services, professional caregiver training programs, and active referral/marketing partnership with Eldercare Services in the Bay Area; the most directly comparable peer.
- TheKey: Formerly Home Care Assistance, TheKey is a national private-duty home care provider with whom Eldercare Services has a formal partnership for East Bay coverage; competes directly on in-home caregiver services.
- BrightStar Care: National franchise offering both medical and non-medical home care with Joint Commission–accredited locations; competes with Eldercare on the full-service home care and care management proposition.
- Visiting Angels: One of the largest U.S. home care franchise networks offering companion, personal, and dementia care services; directly competes for non-medical in-home caregiver engagements.
- Right at Home: International in-home care franchise providing companionship, personal care, and specialty dementia support; comparable model and target demographic to Eldercare Services.
- Senior Helpers: National home care franchise with a focus on Alzheimer's and dementia care (Senior Gems program); competes in the same specialty dementia segment Eldercare emphasizes.
- Comfort Keepers: Global franchise providing personal care, companionship, and specialized dementia/in-home support; comparable service mix and family-pay revenue model.
- A Place for Mom: Senior care referral and advisory platform connecting families to home care, assisted living, and memory care; competes with Eldercare's Senior Housing Choices and care advisory offerings on the Bay Area family-facing front door.
Broad incumbents
- Bayada Home Health Care: Large multi-state home health and personal services provider offering skilled nursing, therapy, and home care; overlaps with Eldercare in home-based care delivery but operates at materially larger scale.
Others
- Aging Life Care Association: National membership organization for Aging Life Care Managers that Eldercare's staff belong to; not a competitor but the key industry body that defines standards, ethics, and the certified care manager credential Eldercare's value proposition rests on.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Eldercare Services social profiles
Digital presenceEldercare Services compliance and trust
Trust signalCompliance2 records
Eldercare Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Eldercare Services leadership team
Management profileNumber of profiles
Profiles8 records
Eldercare Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Eldercare Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Eldercare Services
What does Eldercare Services do?
Eldercare Services provides professional geriatric care management and in-home caregiver services to seniors and adults with special needs throughout the Greater Bay Area from its Walnut Creek base. Offerings include personalized care planning, advocacy, and a wide range of specialized in-home care (dementia/Alzheimer's, Parkinson's, post-stroke, hospice, post-hospital recovery, companion, personal care, light housekeeping, medication management, mobility, transport, meals, and end-of-life support) delivered by credentialed, bonded, insured, and background-checked staff.
Is Eldercare Services a public or private company?
Eldercare Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Eldercare Services founded?
Eldercare Services was founded in 1989. It employs 251 to 500 people.
Where is Eldercare Services based?
Eldercare Services is headquartered in Walnut Creek, United States, in the North America region.
How does Eldercare Services make money?
Three revenue lines are on record. In-Home Caregiver Services are the primary driver. The others are care Management Services and family Coaching and Counseling.
Who are Eldercare Services's main competitors?
Direct peers on record are HomeCare Assistance, TheKey, BrightStar Care, Visiting Angels, Right at Home, Senior Helpers, Comfort Keepers and A Place for Mom. Bayada Home Health Care is listed as a broad incumbent. Aging Life Care Association is listed as an others.
Does Eldercare Services have an API?
No public API is recorded for Eldercare Services.
What industry is Eldercare Services in?
Eldercare Services's product category is Senior Home Care and Geriatric Care Management. Its primary akta.pro industry code is HSABAIAD, Chronic Care & Complex Care Management, with a secondary code of HSABAEAD, Memory Care Respite (Short-Term). Its NAICS code is 624120 and its SIC code is 8082.