What Continental Computers does

Continental Computers, Inc. is a privately held, family-owned software company founded in 1985 and headquartered in Jonesboro, Arkansas. It is the original developer of funeral home management software, having created the industry's first such platform and continuously evolved it through multiple technology generations: DOS (1985), Windows (1995), .NET (2007), The Smart Director (2014), and the current cloud-based The Director's Assistant Web (TDAW) released in 2023. The company serves funeral homes, crematories, cemeteries, and pet crematories across North America, Canada, Europe, Central and South America, and the Caribbean.

Its core product is TDAW, an all-in-one cloud-based funeral home management platform covering case management, accounting, death certificate filing, obituaries, inventory, family communication, and digital document signing. Surrounding TDAW is a suite of vertically specialized modules (The Smart Accountant, The Smart Cemetery Manager, The Smart Crematory Manager, The Pet Crematory Manager) and adjacent tools (FundAFamily crowdfunding, ArrangeOnline web directory, SmartResults customer surveys, TDAtrak chain-of-custody QR tracking). Technology differentiators include the trademarked Continental Artificial Intelligence (Cai) assistant powering an obituary writer that has been operational since 1995, native integration with state Electronic Death Registration Systems since 2002, and pre-built integrations with QuickBooks, Sage Peachtree, Federated Accounting, ASD, Messenger, FuneralOne, FuneralCall, Tributes/Tukios, and Precoa.

The business model is predominantly recurring subscription licensing on annual terms for TDAW and its modules, supplemented by transaction-fee revenue from FundAFamily. Distribution runs through a direct enterprise field sales team and inside sales motion, with top-of-funnel demand generated by content marketing and the ArrangeOnline consumer-facing directory. The company remains independently owned with all support, customer service, and senior management co-located in Jonesboro, and serves thousands of funeral service businesses internationally.

Name

Continental Computers

Legal name

Continental Computers, Inc.

Website

https://continentalcomputers.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Short description

Continental Computers is a privately held, family-owned software company founded in 1985 that develops funeral home management software, including the flagship TDAW platform. It serves thousands of funeral homes, crematories, cemeteries, and pet crematories across North America and internationally, monetizing through annual subscriptions and module add-ons.

Ownership category

akta.pro rank

Product category

Funeral Home Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Self-Service Portal for Scheduling & Management (HLACADAK)

akta.pro secondary industry

Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

Keywords

• Funeral home software
• Deathcare management software
• Crematory management software
• Cemetery management software
• Funeral home accounting software

Headquarters

HQ city

Jonesboro

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses (TDAW): Annual or multi-year software licenses for The Director's Assistant Web platform. Single license includes all features with no add-on costs. Cloud-based subscription model with web accessibility.
2. Funeral Home Management Software Suite: Licenses for specialized modules including Smart Cemetery Manager, Smart Crematory Manager, Smart Accountant, and Pet Crematory Manager. Offered as integrated suite or individual products.
3. FundAFamily Platform: Funeral-specific crowdfunding platform where funeral homes receive 100% of donations. Requires merchant account setup. Connected to TDAW for automatic payment recording.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels5 records

Core offering

Continental Computers develops and licenses cloud-based funeral home, crematory, and cemetery management software centered on its flagship platform, The Director's Assistant Web (TDAW), originally created in 1985. The integrated suite includes modules for case management, accounting, death certificate filing, obituary writing with AI, chain-of-custody tracking, customer surveys, and funeral crowdfunding, serving funeral service businesses across North America, Europe, Central/South America, and the Caribbean.

Product overview

Continental Computers offers a platform-plus-modules architecture centered on TDAW® (The Director's Assistant® Web), their flagship cloud-based funeral home management software created in 1985. The platform integrates specialized modules for cemetery management (The Smart Cemetery Manager®), crematory operations (The Smart Crematory Manager®, including a pet-specific variant), and industry-specific accounting (The Smart Accountant®). Supporting products include FundAFamily® for funeral funding/crowdfunding, ArrangeOnline® for online funeral planning, and SmartResults® for customer satisfaction surveys. All products share a single point of entry and cross-reference at the click of a button, with TDAW® serving as the central hub connecting all modules. The company also offers AI-powered features including Cai™ (Continental Artificial Intelligence) and TDAtrak™ for chain-of-custody tracking.

Differentiator

Problem solved

Functional benefit

Brands

• TDAW (The Director's Assistant Web): Best-selling full-service funeral home management software, the company's flagship product
• FundAFamily
• ArrangeOnline
• SmartResults
• The Smart Accountant
• The Smart Cemetery Manager
• The Smart Crematory Manager
• The Pet Crematory Manager

Products and services

• The Director's Assistant Web (TDAW) Flagship full-service cloud-based funeral home management software offering case management, scheduling, accounting, document handling, family communication, AI-powered obituary writing, EDRS death certificate filing, and digital signing. Created in 1985 and continuously updated; accessible on any device with internet connectivity.
• The Smart Cemetery Manager Cemetery management software that maintains burial records, manages grave slot allocation, optimizes cemetery searches, and handles accounting practices and inventory entries. Includes accounts receivable, billing, trust management, interred management, and over 100 pre-produced reports.
• The Smart Crematory Manager Crematory management software tracking and managing the entire cremation process including client billing, accounts receivable, equipment usage, maintenance schedules, and forms generation. Includes Smart Scanner phone app for document scanning on-the-go.
• The Pet Crematory Manager Pet cremation management software addressing the growing demand for efficient pet cremation services. Tracks the cremation process, client billing, equipment usage, and forms generation from a single point of entry.
• The Smart Accountant Comprehensive accounting software designed specifically for the deathcare and funeral home industry, providing accounts payable, general ledger, payroll, and secondary accounts receivable modules. Integrates with TDAW, The Smart Cemetery Manager, and The Smart Crematory Manager.
• ArrangeOnline Web directory connecting funeral homes with families seeking online funeral planning services. Allows families to pre-plan or make immediate arrangements, create funeral plans in advance, and enables direct arrangements with funeral homes from anywhere.
• SmartResults Customer satisfaction survey tool helping funeral homes measure satisfaction, create personalized surveys using Survey Designer, distribute via email or print, track responses, and analyze feedback to identify areas for improvement.
• FundAFamily Funeral funding solution designed to help increase the pool of customers who can afford funerals and accelerate payments to funeral homes. Provides crowdfunding capabilities where funeral homes receive 100% of proceeds with no upfront costs or transaction fees.

Quantifiable outcome

• Saves 12+ hours of administrative work per case through automation
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability6 records

Feature14 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• ArrangeOnlinecoreGTM or Marketing PartnerArrangeOnline is a web directory where funeral homes list themselves for online funeral planning services. Families can pre-plan or make immediate arrangements through the platform, then connect with listed funeral homes. This drives qualified leads to TDAW-using funeral homes.
• QuickBooks OnlinecoreTechnology or IntegrationTDAW integrates with QuickBooks Online for accounting data export, allowing funeral homes to sync invoices, payments, and expenses without double-entry.
• QuickBooks DesktopcoreTechnology or IntegrationTDAW exports accounting data to QuickBooks Desktop for funeral homes preferring desktop accounting software.
• Peachtree (Sage)coreTechnology or IntegrationTDAW integrates with Peachtree accounting software for financial data synchronization.
• Federated AccountingcoreTechnology or IntegrationTDAW exports to Federated Accounting, a popular choice among funeral homes for integrated financial management.
• State Electronic Death Registration SystemscoreTechnology or IntegrationTDAW integrates with multiple states' Electronic Death Registration Systems for death certificate filing, supporting EDRS integration since 2002.
• Aceone TechnologiesminorOthersAceone Technologies designed the Continental Computers website, serving as a web development and design vendor.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tukios: Provider of funeral website and tribute software integrated with TDAW and other funeral home platforms. Direct integration partner and adjacent competitor in funeral home technology.
• Tribute Technology: Deathcare technology provider offering funeral home websites, tribute pages, and management tools. Overlaps with Continental in funeral home technology and integrates with similar ecosystem partners.
• FrontRunner Software: Provides funeral home management software and website/marketing tools to funeral homes and crematories. Directly competes with Continental's TDAW in the same vertical with overlapping customer segments.
• Passare: Cloud-based funeral home collaboration and case management platform serving funeral directors and families. Competes directly with Continental on funeral home software, with overlapping case management and family collaboration features.
• FuneralOne: Funeral home website, marketing, and technology provider. Integration partner of Continental and direct competitor in the deathcare technology stack serving funeral homes.

Emerging players

• Halcyon: Deathcare technology and services provider offering management software and operational tools to funeral homes. Emerging competitor with overlapping customer segment and product category.

Broad incumbents

• Batesville: Major deathcare industry incumbent providing products, technology, and services to funeral homes. Broader portfolio but overlapping software and technology offerings for the same customer base.
• Service Corporation International (SCI): Largest North American deathcare services provider with proprietary technology stack serving its own and third-party funeral locations. Sets competitive baseline for funeral home management software at scale.
• Carriage Services: Public deathcare services company operating funeral homes and cemeteries with proprietary technology platforms. Broader incumbent with overlapping software needs for the same vertical.
• Foundation Partners Group: Large deathcare services and technology company serving funeral homes and cemeteries with management platforms. Overlaps with Continental in deathcare software but operates at much larger scale as a multi-location operator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php?id=100063777632501
• LinkedInlinkedin.com/company/continental-computers-inc
• Instagraminstagram.com/continentalcomputersinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Continental Computers