What AngelTrack does

AngelTrack, founded in 2012 and headquartered in Fair Play, United States, operates a cloud-based unified software platform serving emergency medical services (EMS), fire departments, and non-emergency medical transport (NEMT) operators. The product spans computer-aided dispatch (CAD), electronic patient care reporting (ePCR) including Critical Care Transport, fleet and asset management, controlled substance tracking, QA/CQI review, certificate management, staff scheduling, and revenue cycle management, organized around 30+ inter-connected modules. Compliance is foundational rather than bolted on: the platform is NEMSIS 3.5.1 certified, holds FEMA-approved NFIRS v5.0 reporting with direct state database connections, and meets HIPAA and DEA requirements, positioning it as a regulated public-safety vendor.

The technology stack combines a single cloud architecture with an open API surface and 20+ documented integrations across telematics (Samsara, Azuga, Rastrac, Rosco Live), patient monitors (Zoll, Stryker, Philips), external ePCR platforms (ESO, ImageTrend, FirstDue, HealthEMS/Sansio), health information exchange (Kno2/QHIN), and NEMT aggregators (VectorCare, ModivCare, MoviHealth). Vertex AI underpins a dispatch planner and NEMT routing engine that auto-assigns units and routes using crew certifications, vehicle capabilities, and real-time GPS data; offline-capable mobile apps with auto-sync extend field usability.

AngelTrack generates revenue through enterprise SaaS subscriptions priced on a quote basis, sold via direct enterprise and inside-sales motions (no channel partners) with multi-year contracts that include implementation and training. The stated customer base is 'hundreds' of agencies, primarily SMB and mid-market private, municipal, and hospital-based EMS, fire, and NEMT operators in the United States and abroad. The company is privately held as AngelTrack LLC, bootstrapped/self-funded with no disclosed external capital.

Name

AngelTrack

Legal name

AngelTrack LLC

Website

https://angeltrack.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

AngelTrack is a cloud-based SaaS platform offering unified dispatch, ePCR, billing, fleet, and compliance software for EMS, fire, and NEMT agencies in the United States and abroad.

Ownership category

akta.pro rank

Product category

Public Safety / EMS Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

akta.pro secondary industries

Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers) (TLAFAKAE), Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF)

Keywords

• EMS software
• Fire department software
• Computer aided dispatch
• Non-emergency medical transport
• Revenue cycle management

Headquarters

HQ city

Fair Play

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Licensing: Cloud-based SaaS subscription model providing access to integrated EMS/Fire/NEMT/CAD/Billing modules. Pricing is quote-based with implementation and training services included.

Pricing tiers

Distribution channels2 records

Marketing channels6 records

Core offering

AngelTrack sells a unified cloud-based SaaS platform for EMS, fire department, and non-emergency medical transport (NEMT) operations, combining computer-aided dispatch, electronic patient care reporting, billing/revenue cycle management, fleet and asset tracking, controlled substance tracking, QA/CQI, certificate management, and staff scheduling. Customers are EMS agencies, fire departments, and NEMT providers, with quote-based subscription pricing and bundled implementation and training. The platform is NEMSIS 3.5.1, NFIRS v5.0, HIPAA, and DEA compliant out of the box.

Product overview

AngelTrack is a unified cloud-based software platform for EMS, Fire, and NEMT (Non-Emergency Medical Transport) operations. The platform consists of a core unified system with integrated modules covering Computer Aided Dispatch (CAD) with Vertex AI optimization, electronic Patient Care Reporting (ePCR) including Critical Care Transport (CCT) ePCR, Revenue Cycle Management/Billing, Fleet Management, Asset Tracking, Narcotics Tracking, QA/CQI/Medical Director Review, Certificate Management, Staff Scheduling, Checklists, Supply Room Inventory, Fire-specific modules (Hydrant RMS, Fire Inspection, Fire Preplans, Fire CAD), and NEMT-specific modules (Billing, Dispatching, Routing, Scheduling). The system eliminates data silos by flowing information seamlessly from dispatch through billing, with NEMSIS 3.5.1 and NFIRS 5.0 compliance built in. AngelTrack supports both fully separated Fire/EMS operations (with role-based access) and integrated operations where the same crews handle both call types.

Differentiator

Problem solved

Functional benefit

Products and services

• EMS Software Comprehensive emergency medical services software platform offering computer-aided dispatch, electronic patient care reporting (ePCR), fleet management, controlled substance tracking, QA/CQI review, staff scheduling, certificate management, and billing integration for EMS agencies.
• Fire Department Software All-in-one fire department management software bringing together computer-aided dispatch, fleet management, NFIRS v5.0 incident reporting, inspection management, hydrant tracking, preplan management, and crew scheduling in a unified cloud-based platform for fire departments.
• NEMT Software Non-Emergency Medical Transport management software including billing, dispatching, Vertex AI routing optimization, and scheduling for wheelchair transports, dialysis runs, and recurring treatment trips operated by NEMT providers.
• Computer-Aided Dispatch (CAD) Cloud-based CAD system with Vertex AI dispatch optimization, real-time GPS tracking, multi-responder coordination, and automated NEMSIS/NFIRS reporting for EMS, Fire, and NEMT operations.
• Revenue Cycle Management / Billing Integrated billing and revenue cycle management system that automates claims processing, reduces rejections, and accelerates reimbursements with direct data flow from dispatch and ePCR for EMS, Fire, and NEMT.

Quantifiable outcome

• Response times reduced by 18% with live map and GPS integrations
• +3 more outcomes

Named customers7 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability4 records

Feature9 records

Partnerships

15 partnerships are on record, tiered core.

• SamsaracoreTechnology or IntegrationSamsara telematics integration pulls live location and diagnostic data from Samsara devices into AngelTrack's CAD system for seamless fleet operations.
• AzugacoreTechnology or IntegrationAzuga's GPS and asset tracking data flows effortlessly into AngelTrack, boosting safety and efficiency with zero disruption to existing operations.
• RastraccoreTechnology or IntegrationRastrac's remote monitoring feeds real-time vehicle data into AngelTrack, keeping dispatchers in complete control of fleet operations.
• Rosco LivecoreTechnology or IntegrationAccess Rosco's live video and location data within AngelTrack, boosting situational awareness for high-pressure emergency responses.
• ESOcoreTechnology or IntegrationSupports ESO-based XML format for NEMSIS-compliant data exchange, connecting AngelTrack CAD with ESO ePCR platforms.
• PulsaracoreTechnology or IntegrationShare real-time patient data with hospitals and care teams through Pulsara integration, enabling faster handoffs and better-coordinated care.
• ZollcoreTechnology or IntegrationAutomatically pull vitals, ECG strips, pulse oximetry, and AED data from Zoll monitors into AngelTrack's ePCR via cloud connectivity.
• StrykercoreTechnology or IntegrationIntegrate Stryker monitor data including vitals and waveforms directly into patient care reports without manual input.
• PhilipscoreTechnology or IntegrationPull patient monitoring data from Philips devices into AngelTrack ePCR documentation for comprehensive care records.
• Tyler TechnologiescoreTechnology or IntegrationBilling data export integration with Tyler Technologies for fire department operations and incident reporting synchronization.
• Kno2 / QHINcoreTechnology or IntegrationAccess Qualified Health Information Network for instant healthcare provider communication across the U.S., enhancing patient outcomes.
• HealthEMS/SansiocoreTechnology or IntegrationNEMSIS v3 XML support for HealthEMS/Sansio ePCR platforms enabling compliant data exchange.
• ImageTrendcoreTechnology or IntegrationImageTrend ePCR integration supporting NEMSIS-compliant EMS data reporting and state submissions.
• FirstDuecoreTechnology or IntegrationFirstDue ePCR platform integration for NEMSIS-compliant EMS documentation and reporting.
• ISOMScoreTechnology or IntegrationFire department operations integration with ISOMS for incident management and reporting synchronization.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Zoll (RescueNet): Zoll's RescueNet suite provides EMS ePCR, dispatch, and billing software tightly integrated with Zoll cardiac monitors and AEDs. It directly competes with AngelTrack's EMS ePCR and monitor integrations (Zoll) for agencies that bundle software with Zoll hardware.
• ESO: ESO is a leading provider of EMS, fire, and hospital software including ePCR, billing, and analytics. It directly competes with AngelTrack in the same vertical with overlapping CAD-to-ePCR data exchange integrations, making it one of the closest direct competitors in the EMS/fire software market.
• ImageTrend: ImageTrend is a major EMS data, ePCR, and trauma registry platform widely used by state agencies and large EMS systems. It directly competes with AngelTrack's ePCR and reporting capabilities, particularly for agencies requiring state NEMSIS submission infrastructure.
• Pulsara: Pulsara is a healthcare coordination platform connecting EMS, hospitals, and care teams via real-time patient data sharing. It directly competes with elements of AngelTrack's clinical coordination and is also an integration partner, making it a comparable peer for clinical-handoff workflows.
• VectorCare: VectorCare is a NEMT scheduling, dispatch, and trip-aggregation platform. It directly competes with AngelTrack's NEMT modules and is even an integration partner in the broader ecosystem, making it a relevant peer for NEMT-specific buyer segments.
• FirstDue: FirstDue is a unified fire and EMS operations platform offering pre-incident planning, response, ePCR, and scheduling. It directly competes with AngelTrack's fire and EMS modules, particularly among combination fire/EMS agencies and growing departments.

Emerging players

• Modivcare (formerly LogistiCare): Modivcare is a major NEMT brokerage and managed transportation platform that uses AngelTrack as an integration partner for trip data exchange. It is comparable as a key NEMT ecosystem participant and an emerging software-enabled broker that competes with aspects of AngelTrack's NEMT scheduling.
• Tablet Command: Tablet Command provides incident command and situational awareness software for fire and EMS. As an emerging player, it focuses on mobile response coordination and overlaps with elements of AngelTrack's CAD and preplan features for smaller-to-mid-sized departments.

Broad incumbents

• Tyler Technologies (Public Safety): Tyler Technologies is a large public-sector software vendor whose public-safety suite (New World) competes with AngelTrack in CAD and records management. As a broad incumbent, Tyler offers overlapping capabilities as part of a much larger public-sector portfolio spanning courts, tax, and ERP.
• CentralSquare Technologies: CentralSquare (formed from TriTech/Sungard Public Sector) provides CAD, RMS, and public-safety software to municipal agencies. As a broad incumbent, it competes with AngelTrack in fire/EMS CAD but operates across a wider public-safety portfolio including police RMS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/AngelTrackSW
• YouTubeyoutube.com/c/Angeltracksoftware
• Facebookfacebook.com/AngelTrackSoftware
• LinkedInlinkedin.com/company/angeltrack

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AngelTrack