What Visionary Solutions does

Visionary Solutions Inc. is a privately held American-owned Business Process Outsourcing (BPO) provider headquartered in Miami, Florida, with a brick-and-mortar nearshore delivery facility in Santo Domingo, Dominican Republic established in 2012. The company delivers outsourced sales, customer service, virtual assistant, back-office, IT support, and specialty vertical services (personal injury/legal intake, real estate/title processing, e-commerce support, appointment setting) to primarily small and medium-sized businesses across the United States, with stated operating coverage in Florida, Texas, New York, Georgia, and California. Service delivery is based on trained human agents supported by multi-channel communication infrastructure (toll-free voice, live chat, social media), CRM integrations, ticketing and case management systems, and analytics dashboards; the company does not disclose a proprietary technology platform or AI/ML capabilities.

The business model is professional services: revenue is generated through custom, quote-based monthly service fees tied to scope, team size, and complexity, with a publicly claimed 40-60% cost reduction versus in-house operations as the central value proposition. Go-to-market is direct sales-led, combining inside sales for SMBs (with self-serve demo scheduling via Google Calendar) and consultative enterprise field sales with dedicated account managers, KPI tracking, and weekly performance reviews. Marketing relies on SEO-optimized blog content, state-specific landing pages, email marketing, and earned media (features across 400+ news outlets including FOX News, USA Today, MarketWatch, and Benzinga). Customer segments span SMBs (primary), e-commerce/D2C, personal injury and legal, real estate, healthcare, SaaS/technology, manufacturing, financial/insurance, and marketing/creative agencies. Ownership is founder/management-concentrated with no disclosed external funding, acquisitions, subsidiaries, or institutional investors.

Name

Visionary Solutions

Legal name

Visionary Solutions Inc.

Website

https://visionarysolutionsinc.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Visionary Solutions Inc. is a US-headquartered BPO provider operating a nearshore facility in Santo Domingo, Dominican Republic, delivering outsourced sales, customer service, virtual assistant, back-office, and specialty vertical support to small and medium-sized US businesses across multiple industries.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO)

NAICS

Management, Scientific, and Technical Consulting Services (5416)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)

Keywords

• Business process outsourcing
• Sales outsourcing services
• Customer service outsourcing
• Virtual assistant services
• Back office outsourcing

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. BPO Outsourcing Services: Visionary Solutions generates revenue primarily through providing business process outsourcing services, including customer service outsourcing, sales outsourcing, virtual assistant services, back-office operations, IT support, and specialized industry solutions. Revenue is derived from service fees charged to clients for dedicated or shared support teams. The company operates on a model where clients pay for outsourcing services that replace or supplement internal staff, with pricing influenced by the scope of services, team size, and complexity of operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Visionary Solutions is a BPO (Business Process Outsourcing) service provider that delivers outsourced customer service, sales, virtual assistant, back-office, IT support, and industry-specialized support (personal injury, real estate/title processing, e-commerce) for US small and medium-sized businesses. Services are delivered through a US-based Miami headquarters and a nearshore operations facility in Santo Domingo, Dominican Republic, combining trained human agents with multi-channel communication tools (toll-free voice, live chat, social media) and analytics-driven performance reporting.

Product overview

Visionary Solutions is a BPO (Business Process Outsourcing) service provider offering a comprehensive suite of outsourcing solutions. The company operates as a single integrated service offering rather than a platform-plus-modules architecture. The core portfolio includes Sales Outsourcing Services, Customer Service Outsourcing, and Virtual Assistant Services as the primary offerings, supplemented by specialized services for Personal Injury Support, Real Estate/Title Processing, Back Office Outsourcing, IT Support, Email Marketing, E-commerce Call Center Services, and Appointment Setting. Services are offered across US locations (Texas, New York, Georgia, Florida, California) with nearshore operations in the Dominican Republic. The company positions itself as an American-owned and operated BPO provider with 15 years of experience supporting small and medium-sized businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Sales Outsourcing Services

Quantifiable outcome

• Cost reduction of 40–60% compared to in-house operations
• +3 more outcomes

Named customers5 records

Segments9 records

Ideal customer profiles10 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global BPO/customer experience giant offering omnichannel customer support, sales, and back-office outsourcing across many verticals. Overlaps with Visionary on core call center and BPO service categories, but at vastly greater scale and with global delivery footprint.
• Concentrix: Large global CX/BPO and technology services provider offering customer support, sales outsourcing, and digital transformation across industries. Directly comparable service catalog to Visionary at enterprise scale, including nearshore/offshore delivery models.
• TTEC (TeleTech Holdings): Global customer experience and BPO company with a large nearshore/offshore delivery footprint serving SMB through enterprise clients. Competes with Visionary across customer support and sales outsourcing.
• Foundever (Sitel + IBEX): Major CX/BPO provider formed by the merger of Sitel and IBEX, with deep nearshore and offshore operations. Directly comparable customer support and sales outsourcing offerings to Visionary Solutions.

Direct peers

• Alorica: Privately held mid-to-large BPO/customer experience provider offering customer support, sales, and digital solutions with nearshore/offshore delivery. Closest comparable in size profile and service mix to Visionary Solutions.
• SupportNinja: Mid-sized BPO specializing in customer support, sales, and back-office outsourcing with nearshore delivery (primarily in the Philippines and Latin America). Similar SMB focus and service-line breadth as Visionary Solutions.
• Helpware: Mid-sized outsourced customer support, content moderation, and back-office provider with nearshore/offshore delivery across the US, Latin America, and Europe. Directly comparable SMB/mid-market focus and omnichannel service mix.
• PATLive: US-based 24/7 answering service and BPO serving SMBs with inbound call handling, customer support, and lead capture. Closely matches Visionary's SMB-centric, US-English call center positioning.
• Wing (Wing Assistant): Virtual assistant and offshore staffing provider offering sales, admin, and customer support outsourcing to SMBs and startups. Overlaps with Visionary's virtual assistant and sales outsourcing offerings.
• Boldr: BPO provider with nearshore delivery in the Philippines, Mexico, and other regions, focused on customer support, data operations, and back-office for SMB and mid-market clients. Comparable service catalog and SMB focus to Visionary Solutions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/visionarybizdev

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Visionary Solutions