What VoicePIN.com does

VoicePIN.com is a voice biometrics and AI-powered authentication technology company headquartered in Kraków, Poland, with a secondary office in Sunnyvale, California. The company's platform centers on voiceprint analysis — mathematical models of distinctive voice patterns that enable user authentication and identity verification across IVRs, contact centers, mobile applications, websites, and IoT devices, with a claimed four-times reduction in verification time and 90% efficiency in Playback Activity Detection. Its product portfolio comprises four core offerings: voice biometric authentication (text-dependent and text-independent), Virtual Agent Dronn (an AI voice agent combining ASR, TTS, NLP and semantic analysis for automated customer service), Voice Predictive Analytics (behavior prediction and user profiling from voice data), and an AntiFraud suite (Flow passive verification, Blacklist, Fraud Discovery, Emotion Recognition).

The business operates a hybrid revenue model pairing usage-based SaaS with on-premise enterprise licensing. SaaS tiers run from a 30-day free trial of 300 verifications through $130/month for 10,000 verifications and $300/month for 30,000 verifications, with a Custom Enterprise tier for unlimited volume and dedicated support. Distribution blends direct enterprise sales, an API-first self-serve motion for developers, and channel partnerships with Fraunhofer (Europe) and ddCom Group (Latin America). Customer concentration centers on banking and financial services (Alior Bank, Bank Smart, Banco Daycoval) and government (Polish Ministry of Finance, serving 10 million taxpayers via IVR infoline).

VoicePIN has scaled internationally across Central Europe, North America, and Latin America, with stated but less-documented operations in Africa and Asia. It is led by founder/CEO Łukasz Dyląg alongside CTO Bartosz Pawłowicz and Sales Director Lucyna Szaszkiewicz. Recognitions include the 2017 Deloitte Rising Star award, the 10,000 EUR UPC Think Big jury prize, and four 2016 industry innovation awards (BAI Global Banking Innovation, Retail Banker International, Efma-Accenture Innovation, Banking Technology Awards) earned by customer Alior Bank for the VoicePIN Dronn deployment. No institutional venture capital or private equity rounds are disclosed; the only funding event on record is the 10,000 EUR grant prize.

Name

VoicePIN.com

Legal name

VoicePIN.com

Website

https://voicepin.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

VoicePIN.com is a Poland-based voice biometrics and AI authentication platform serving banks, government agencies, and contact centers. It offers voiceprint-based verification, a virtual voice agent (Dronn), predictive analytics, and AntiFraud tools across IVR, mobile, web, and IoT channels via SaaS and on-premise deployment.

Ownership category

akta.pro rank

Product category

Voice Biometrics and Biometric Authentication

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Speaker Recognition & Voice Biometrics (HDAAAFAF)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Voice Security, Fraud Prevention & Authentication (STIR/SHAKEN, anti-spam) (HDAIAHAL)

Keywords

• Voice biometrics authentication
• Speaker verification software
• Biometric fraud detection
• Voice authentication API
• Virtual voice agent

Headquarters

HQ city

Cracow

HQ country

Poland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Voice Verifications: Usage-based pricing for cloud-hosted voice verification services. Customers pay per verification based on tier selected. Includes 300 free verifications during 30-day trial.
2. On-Premise Licensing: Enterprise licensing model for organizations requiring full data control. Clients host the technology internally while benefiting from VoicePIN's voice biometrics capabilities. Includes dedicated technical support.
3. Custom Enterprise Solutions: Custom orders for unlimited verifications with dedicated tech support. Pricing negotiated based on enterprise requirements and scale.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels16 records

Core offering

VoicePIN.com sells a voice biometrics platform that authenticates users via their unique voiceprints across IVRs, call centers, mobile apps, websites, and IoT devices, packaged with fraud detection (PAD, blacklist, fraud discovery, emotion recognition) and an AI virtual agent (Dronn) for automating voice-based customer service. Offerings are delivered either as cloud SaaS with usage-based per-verification pricing or as on-premise enterprise licensing, exposing a REST API for integration with systems such as Cisco CVP and Cisco Tropo.

Product overview

VoicePIN.com provides a unified voice biometric and AI-powered customer authentication platform consisting of four core products: Voice Biometrics (core voiceprint-based authentication), Virtual Agent Dronn (AI virtual voice agent), Voice Predictive Analytics (behavior prediction from voice data), and AntiFraud (comprehensive fraud detection suite). These products share voice biometric technology foundations and REST API integration, offering deployment flexibility via cloud/SaaS or on-premise models. The platform supports multichannel deployment across IVRs, call centers, mobile apps, websites, and IoT devices. Additional sub-products include VoicePIN Flow (passive verification), Blacklist, Fraud Discovery, and Emotion Recognition, while Password Reset offers voice-based self-service authentication.

Differentiator

Problem solved

Functional benefit

Brands

• VoicePIN Voice Biometrics: Voice authentication and speaker recognition technology for user verification in call centers, IVRs, mobile apps, and websites.
• Virtual Agent Dronn
• VoicePIN Predictive Analytics
• VoicePIN AntiFraud

Quantifiable outcome

• 85% cost reduction in serving individual cases at Alior Bank using Virtual Agent Dronn
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability9 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• ddCom GroupcoreChannel Partner/ Reseller/ Distributor · 1 August 2017Brazil-based partner for Latin American market expansion. Sales Director Lucyna Szaszkiewicz visited Brazil with ddCom Group to attend International Financial Congress hosted by B3.
• FraunhofercoreStrategic or Co-development Partner · 1 February 2017Strategic partnership for European market expansion. Fraunhofer and VoicePIN co-exhibited at Call Center World 2017 in Berlin. Fraunhofer is a prestigious German research organization with expertise in contact center systems.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Nuance Communications (Microsoft): Nuance is the dominant voice biometrics and conversational AI platform for enterprise call centers and banks (now part of Microsoft). It directly competes with VoicePIN on speaker verification and fraud detection, and bundles much broader product capabilities and global support.
• NICE Ltd. NICE's Real-Time Authentication and contact center analytics suite competes head-to-head with VoicePIN's biometric authentication and AntiFraud offering. NICE serves many of the same banking and government buyers globally with an integrated WEM/analytics stack.
• Verint Systems: Verint provides call analytics, fraud detection, and voice authentication products to contact centers and financial institutions. It overlaps VoicePIN on speech/voice biometrics and call analytics but operates at a much larger scale with broader portfolio offerings.

Direct peers

• Pindrop Security: Pindrop is a pure-play voice biometrics and anti-fraud company focused on call center authentication, liveness detection, and fraud analytics — essentially the same product surface as VoicePIN's core voice biometrics and AntiFraud suite for enterprise customers.
• ID R&D (ID.me): ID R&D specializes in voice and face biometrics, liveness, and deepfake detection for authentication and fraud prevention. It directly competes with VoicePIN's PAD and speaker verification capabilities across banking and enterprise use cases.
• VoiceTrust: VoiceTrust offers voice biometrics for caller authentication and fraud prevention in contact centers and mobile applications. It is a comparable mid-sized European voice biometrics specialist with similar banking/government customer focus.
• Auraya Systems: Auraya provides voice biometric authentication and fraud detection (ArmorVox, EVA) for call centers and digital channels. It targets similar banking, government, and telecom customers as VoicePIN with a comparable product feature set.
• SESTEK: SESTEK offers speech analytics, voice biometrics, and conversational AI for contact centers, including virtual agents and authentication. It competes with VoicePIN's Dronn virtual agent and biometric authentication in the enterprise speech AI market.
• LumenVox: LumenVox provides speech recognition and voice biometric authentication for contact centers and telephony platforms. It is a comparable voice biometrics and ASR vendor with overlapping call-center and IVR use cases.

Emerging players

• Sensory Inc. Sensory offers voice biometrics and wake-word/voice UI technologies for embedded and IoT devices. It overlaps with VoicePIN on voice biometric authentication but is more focused on on-device and consumer/IoT deployments than call-center fraud.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VoicePINcom
• Xx.com/VoicePINcom
• LinkedInlinkedin.com/company/voicepincom

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoicePIN.com