What Message Agency does

Message Agency is a Philadelphia-based professional services digital agency operating as the Digital Services Division of Tech Impact, a national nonprofit organization. It serves nonprofits, foundations, universities, government entities, and mission-driven enterprises with services spanning digital strategy, brand and identity, user experience and web design, custom Drupal-based website development, CRM integrations, accessibility services, and ongoing support and training. The firm positions itself around exclusive vertical focus, open-source tooling, and back-office integration — most notably as the architect and maintainer of the Salesforce Suite for Drupal, an open-source module set that natively connects Drupal websites with Salesforce CRM for donor and constituent data flows.

The business model is project-based professional services revenue delivered through direct sales engagements with mission-driven clients, supplemented by the Digital Impact Greenhouse capacity-building program and published resources such as the Salesforce Suite Toolkit and accessibility seminars. Pricing is quote-based and not publicly disclosed, and demand is generated through a content marketing engine (blog, white papers, case studies) and organic social channels (LinkedIn, Facebook, Instagram). The firm employs between 11 and 50 people, lists anchor clients including William Penn Foundation, Lenfest Institute, Leeway Foundation, Career Moves, and People's Media Fund, and operates from a single Philadelphia headquarters with no disclosed geographic expansion. Recent strategic emphasis has shifted toward generative AI advisory and AI-search (GEO) visibility consulting for the nonprofit sector.

Name

Message Agency

Legal name

Message Agency

Website

https://messageagency.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Message Agency is a Philadelphia-based digital agency, the Digital Services Division of Tech Impact, that provides digital strategy, web design, Drupal development, CRM/Salesforce integration, and accessibility services exclusively to nonprofits, foundations, universities, governments, and mission-driven enterprises.

Ownership category

akta.pro rank

Product category

Nonprofit Digital Agency Services

NAICS

Advertising Agencies (541810), Advertising, Public Relations, and Related Services (5418), Management Consulting Services (54161)

SIC

Services-Advertising Agencies (7311), Services-Advertising (7310)

akta.pro primary industry

Digital Creative & Experience Design Agencies (Web/App/UX) (MPAAAAAD)

akta.pro secondary industries

Integrated Full-Service Creative Agencies (MPAAAAAA), Cause/Sustainability & Purpose-Driven Creative Agencies (MPAAAAAL), Brand Campaign & Integrated Communications Agencies (MPAAAAAC)

Keywords

• Nonprofit digital agency
• Website development services
• Brand identity design
• CRM integration consulting
• Digital strategy consulting

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Digital Agency Services: Professional services revenue generated through consulting, strategy development, design, and development engagements with nonprofit and mission-driven clients. Projects include digital strategy, brand development, UX/web design, custom website development, CRM integrations, and ongoing support/training.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Message Agency is a professional digital agency that designs, develops, and supports websites, brands, and digital strategies for nonprofits, foundations, universities, governments, and mission-driven enterprises. It delivers end-to-end engagements spanning strategy, brand identity, UX and web design, custom website development, CRM and back-office integrations, and post-launch support and training, with open-source technologies (notably Drupal and Salesforce) at the technical core.

Product overview

Message Agency is a digital agency serving nonprofits, foundations, universities, governments, and mission-driven enterprises. The company operates as the Digital Services Division of Tech Impact, offering a portfolio of services including Digital Strategy, Brand & Identity, User Experience & Web Design, Custom Website Development, CRM & Integrations, and Support & Training. The core product is the Salesforce Suite—a set of Drupal modules that natively integrate Drupal websites with Salesforce CRM for nonprofit donor management. Supporting offerings include the Digital Impact Greenhouse (a professional development program), Accessibility Services (seminars and resources), and Digital Fundraising tools. The company uses open-source tools and focuses on user-friendly, easy-to-administer websites integrated with clients' back offices.

Differentiator

Problem solved

Functional benefit

Brands

• Digital Impact Greenhouse: A capacity-building and professional development program designed by Message Agency that helps nonprofit staff build expertise and skills around digital strategy.
• Salesforce Suite

Products and services

• Digital Strategy Consulting services to help nonprofit and mission-driven organizations develop comprehensive digital strategies for connecting with audiences through storytelling and data-informed approaches.
• Brand & Identity Brand development and identity services for mission-driven organizations, covering brand positioning, visual identity, and messaging.
• User Experience & Web Design UX design and web design services creating user-friendly interfaces for nonprofit websites that are accessible and easy for non-technical staff to administer.
• Custom Website Development Custom website and web application development using open-source tools, building sophisticated sites that are user-friendly, easy to administer, and integrated with client back-office systems.
• CRM & Integrations Integration services connecting nonprofit websites with back-office systems and CRM platforms, with native expertise in the Salesforce Suite for Drupal integration.
• Support & Training Ongoing support and training services for products built by Message Agency, ensuring clients can fully operate and evolve their digital tools post-launch.
• Salesforce Suite Open-source Drupal modules maintained by Message Agency that natively integrate Drupal websites with Salesforce CRM, enabling nonprofits to sync web data with their donor and fundraising systems.
• Digital Impact Greenhouse Capacity-building and professional development program designed by Message Agency that helps nonprofit staff build expertise and skills around digital strategy.
• Accessibility Services Resources and seminars helping organizations understand web accessibility fundamentals and ensure their digital products are inclusive and compliant with accessibility standards.
• Digital Fundraising Digital tools and strategies designed to deepen donor engagement for nonprofit organizations.

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability1 record

Feature4 records

Partnerships

One partnership is on record.

• Tech ImpactcoreStrategic or Co-development PartnerTech Impact is the parent national nonprofit organization of which Message Agency is the Digital Services Division. This is a structural organizational relationship where Message Agency operates as an integrated division of the larger nonprofit entity.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Free Range Studios: Creative agency producing digital content, campaigns, and websites for nonprofits, social enterprises, and cause-driven brands — comparable to Message Agency's brand storytelling and digital strategy work.
• Blue State: Digital agency for purpose-driven organizations, campaigns, and nonprofits with end-to-end strategy, creative, and digital platform capabilities — a scaled analog serving overlapping mission-driven clients.
• Big Duck: Branding and marketing communications firm exclusively serving nonprofits, with services overlapping Message Agency's brand & identity and digital strategy offerings.
• Forum One: Digital agency building websites, intranets, and platforms for nonprofits, associations, and government — sharing Message Agency's Drupal/open-source leanings and nonprofit-government segment focus.
• Mighty Citizen: Digital agency providing brand strategy, web design, and content marketing exclusively to nonprofit associations and member-based organizations — overlapping customer base and service mix with Message Agency.
• Firespring: Marketing, print, and technology provider for nonprofits, including website development, donor engagement tools, and CRM integration — direct competitor across the small-and-mid nonprofit digital services segment.
• Happy Cog: Strategy, design, and development agency also headquartered in Philadelphia with strong nonprofit and cultural-sector clients — overlaps with Message Agency in craft, market, and even local geography.
• Whole Whale: Digital agency exclusively serving nonprofits and social enterprises with strategy, web development, data, and Google Ad Grants services — a close vertical analog to Message Agency's mission-driven digital services model.
• TBG (The Berndt Group): Web and digital agency focused on cultural and nonprofit organizations, with deep experience in CMS-driven builds (including Drupal) — directly comparable in sector and craft to Message Agency.

Emerging players

• Heller Consulting: Consulting and implementation firm specializing in Salesforce Nonprofit Success Pack — closely adjacent to Message Agency's Salesforce Suite integration focus and a partner-like peer in the nonprofit CRM ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/messageagency
• LinkedInlinkedin.com/company/message-agency
• Instagraminstagram.com/messageagency
• Xx.com/messageagency

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Message Agency